Physical Rehab and Wellness Center of Spartanburg

Pros

• The staff at PRWC are attentive and courteous to residents and their families.
• PRWC is an outstanding short-term rehab facility with modern, up-to-date gym equipment.
• The clinical team, therapy, and social services work together to ensure residents achieve their individual goals.
• Physical Rehabilitation and Wellness Center is a wonderful skilled nursing facility with an amazing therapy team.
• Their customer service is outstanding, keeping families connected during the stay.
• The nursing care is excellent.
• The rehab therapy is great and helps patients gain better walking skills.
• The rehab therapists are good, and the staff are very friendly, and the meals are well-liked.
• The facility is very clean and well maintained; meals are good.
• The caseworker is super nice and reaches out to doctors about home health.

Cons

• The facility should be shut down due to neglect.
• A husband lay in his own urine for over 24 hours because of neglect.
• They would not provide him a walker or anything to urinate in.
• The staff talk to patients like children and berate others in front of families.
• They would not administer his antibiotic, despite claiming to have it.
• This is the worst place, with service described as awful and the staff not worth a damn.
• The facility needs to be investigated and shut down; there have been unnecessary procedures and multiple ER/ICU stays due to neglect, and the food is inedible.
• The bad staff outnumber the good; patients sit in their own filth; travel nurses lie about performing tasks; belongings have been stolen.
• There has been continual abuse and neglect; the facility seems to be more interested in getting paid than patient safety.
• The night shift is unreliable: night nurses can't be found, call buttons are ignored, and medications are refused.

Review

This community is best suited for families prioritizing short- or intermediate-term rehabilitation where the therapy team drives the majority of outcomes. When a resident can benefit from an active, goal-oriented rehab program and a structure that emphasizes progressive walking, strength, and functional gains, Physical Rehabilitation and Wellness Center of Spartanburg can deliver meaningful progress. The strongest case for this center rests on the therapy staff's expertise and the ability to design and execute individualized recovery plans that move residents toward the closest attainable level of independence.

Those weighing alternatives should note who may want to look elsewhere. If reliable, consistent daily care across all shifts is non-negotiable, this facility may not meet expectations. Several reviews flag persistent gaps in staffing, responsiveness, and overall safety, including missed call-light responses, inconsistent medication administration, and reports of patients sitting in soiled conditions or experiencing delays in care. For families that cannot regularly supervise and advocate or who require a consistently clean, odor-free, and well-maintained environment, an option with stronger, enterprise-level accountability may be wiser.

The core pros - top-tier rehab therapy, attentive therapists, and generally clean environments in multiple accounts - often clash with the most serious cons. On the plus side, residents frequently praise the rehab team for helping walk farther, regain strength, and reset goals with clear, professional guidance. Several accounts commend the nursing staff for being on the ball and the social workers for coordinating discharge planning and family communication. A subset of reviews also highlights good meals and steady, personable care from specific CNAs. Yet these strengths do not fully neutralize the undercurrent of complaints about neglect, understaffing, and inconsistent care quality across units, creating a real risk mismatch for families seeking uniform safety and dignity.

To make a prudent decision, families should pursue a disciplined due diligence plan. Tour the facility with questions aimed at staffing patterns on each shift, especially whether CNAs and aides are consistently available to respond to call buttons and assist with mobility and hygiene. Request to speak with the director of nursing or the therapy director to understand how care plans are monitored and updated, and how often families receive formal progress reports. Review the facility's recent inspection history and ask how problems are tracked and resolved. Given the mixed reviews, insist on witnessing a therapy session, a medication pass, and a daily care routine to evaluate pace, responsiveness, and thoroughness.

During a stay, proactive oversight is essential. Families should monitor call-light responsiveness, consistency of hydration and meals, and the frequency and quality of therapy sessions. Scrutinize wound care and skin integrity, given multiple reports of skin breakdown and infections in some cases. Check the cleanliness of rooms and hallways daily, and verify that housekeeping responds promptly to cleanliness concerns. Be prepared to escalate concerns quickly and document communication with nurses, case managers, and physicians. The presence of mold in HVAC areas or pests is a serious red flag that should trigger immediate escalation and a formal follow-up with administration and, if needed, state regulators.

Bottom line: this facility can be a strong choice for residents whose primary goal is robust, evidence-based rehabilitation and who bring vigilant family support to the table. When therapy is the priority, there are credible accounts of real improvement and attentive clinicians delivering solid outcomes. However, the substantial breadth of negative feedback around neglect, inconsistent staffing, and safety lapses means this is not a universal fit. For families seeking predictable, consistently high-quality care across all shifts, with unwavering attention to medication safety, cleanliness, and daily responsiveness, alternatives deserve careful comparison. A well-structured, in-person evaluation is essential before any commitment, with a clear plan for ongoing oversight if choosing this center.

This area of Spartanburg, South Carolina offers a variety of amenities and services in close proximity, making it a convenient option for senior living. With several restaurants including Taco Bell, Chick-Fil-A, and local favorites like Wade's Restaurant and Kenny's Home Cooking nearby, residents have plenty of dining options to choose from. Additionally, there are multiple physicians offices and medical facilities within a short distance, providing easy access to healthcare services. Pharmacies such as CVS and Carolina's Upstate Pharmacy are also conveniently located for medication needs. In terms of recreation, seniors can enjoy cafes like Starbucks and Spill the Beans for social outings, as well as parks like Big Air Trampoline Park for leisure activities. Overall, this part of Spartanburg offers a well-rounded community with essential amenities within reach for senior residents.

Restaurants

• Taco Bell (0.3 miles)
• Chick-Fil-A (0.4 miles)
• Wade's Restaurant (1.8 miles)
• Kenny's Home Cooking (1.9 miles)
• Sun King Chinese Restaurant (2 miles)
• McDonald's (2.1 miles)
• Denny's (2.2 miles)

Physicians

• Dr Early (1.1 miles)
• Spartanburg Medical Research (1.1 miles)
• Spartanburg Ear Nose & Throat (1.1 miles)
• Medical Group of the Carolinas - Rheumatology - North Grove (1.1 miles)
• Lung and Chest Medical Associates (1.2 miles)
• North Grove Medical Park (1.2 miles)
• Carolina Orthopedic Associates (1.2 miles)

Hospitals

• Spartanburg Regional Wound Center (1.6 miles)
• Spartanburg Regional Medical Center (1.6 miles)
• Spartanburg Surgery Center (1.8 miles)
• Medical Group of the Carolinas - Woman's Clinic (3.3 miles)

Pharmacies

• Carolina's Upstate Pharmacy (1.8 miles)
• CVS Pharmacy (2.1 miles)
• Drug Plastic & Glass Co. (2.2 miles)
• Smith Drug Company (2.4 miles)
• Ingles Market (2.8 miles)
• Smith's Drug Store (2.8 miles)
• Smith's Drugs No. 1 (3 miles)

Cafes

• Starbucks (2.1 miles)
• Spill the Beans (2.8 miles)
• Starbucks (3.2 miles)
• Panera Bread (3.5 miles)

Places of Worship

• First Presbyterian Church (3.1 miles)

Parks

• Big Air Trampoline Park (3.1 miles)

Theaters

• Regal (3.2 miles)