Physical Rehab and Wellness Center of Spartanburg

Pros

• The nursing care provided at the facility was excellent, with staff being very nice and attentive.
• The rehab therapy helped residents gain better walking skills and the therapists were described as great.
• The cleanliness of the facility was consistently praised, with rooms being well-maintained.
• Many meals received positive feedback, and some residents noted that their dietary preferences were taken into account.
• The caseworkers and social workers were helpful and informative, providing valuable assistance to families.
• Overall experiences at the facility were described as good or excellent by several families.

Cons

• Night nurses cannot always be found, and one was told not to use the call button again.
• The facility refused to provide Ibuprofen even though it was on the medication list.
• Wheelchairs were reported as dirty and disgusting.
• Towels and washcloths were not provided for showers; the individual had to retrieve them independently.
• The social worker demonstrated terrible customer service, offering no assistance to the family in finding a new facility for a veteran.
• The CNAs did not accommodate requests for specific clothing preferences.
• Staff care was described as needing improvement, with delays in assistance when called.
• There were complaints of inadequate meal options that did not align with dietary restrictions.
• A lack of communication regarding medication updates led to confusion among family members.
• Some nursing staff were observed as standoffish or inattentive, particularly during evening shifts.

Review

In recent reviews of the Physical Rehabilitation and Wellness Center of Spartanburg, a complex portrait emerges, revealing both commendable care and significant shortcomings in the facility's operations. Many reviewers echoed common themes of frustration regarding staff responsiveness and communication issues, particularly with night nurses who were reportedly difficult to locate at times. A recurrent complaint highlighted the use of call buttons; some patients felt discouraged from using them altogether, leading to considerable delays in receiving necessary assistance. For instance, one individual recounted waiting two hours for aid after signaling that they needed help to go to the bathroom.

The neglect extended beyond immediate care needs; medical supplies and essentials also fell short. One patient expressed dismay over not receiving ibuprofen despite it being on their medication list. Additionally, several individuals reported that basic hygiene items such as towels and washcloths had not been provided by staff, forcing them to retrieve these items themselves. The condition of wheelchairs was another point of concern—described as "nasty" and "disgusting," highlighting a lack of attention to cleanliness throughout the facility.

Another area where customer service faltered was in interactions with social workers at the center. Reviewers noted a lack of support when trying to navigate placement for family members, particularly veterans needing specialized care. One family recounted feeling rushed by a social worker who demanded they find alternate accommodations within a week or face eviction from the facility. This level of service left families feeling unsupported during an already stressful transition period.

Nevertheless, amidst these criticisms, there were also glowing reports praising certain aspects of care within the facility—particularly rehabilitation therapy. Many patients spoke highly about their experiences with rehab therapists who were described as attentive and encouraging in helping improve mobility skills. Positive comments were made about specific nurses who provided exceptional care during stays; however, this praise was often contrasted with experiences involving less attentive or friendly staff members.

The disparities between shifts contributed significantly to varying levels of satisfaction among patients' loved ones. While some reported good experiences with morning nursing shifts characterized by attentiveness and proper communication regarding medication changes, others indicated dissatisfaction with evening shifts where vital concerns might go unaddressed. Instances included situations where a patient's breathing difficulties were dismissed by nursing staff during nighttime hours—a troubling oversight that has serious implications for patient safety.

Cleanliness emerged as an inconsistent quality within the facility’s environment—some areas were maintained well while others occasionally fell short of expectations due to increased occupancy from emergency evacuations impacting staffing levels. Meals received a mixed reception; while some acknowledged improvements in food quality over time, others criticized portion sizes as inadequate and noted discrepancies in meal components such as missing condiments or dietary restrictions being overlooked.

Overall, while several reviewers recognized strides forward in rehabilitation services and praised compassionate interactions with select nursing staff members, systemic issues persisted that compromised patients' overall experiences at the Physical Rehabilitation and Wellness Center of Spartanburg. The glaring gaps in customer service from various departments—including inadequate social work support and inconsistent staffing practices—suggested an urgent need for management attention aimed at fostering an environment where every patient feels valued and cared for consistently across all sectors within this healthcare setting.

This area of Spartanburg, South Carolina offers a variety of amenities and services in close proximity, making it a convenient option for senior living. With several restaurants including Taco Bell, Chick-Fil-A, and local favorites like Wade's Restaurant and Kenny's Home Cooking nearby, residents have plenty of dining options to choose from. Additionally, there are multiple physicians offices and medical facilities within a short distance, providing easy access to healthcare services. Pharmacies such as CVS and Carolina's Upstate Pharmacy are also conveniently located for medication needs. In terms of recreation, seniors can enjoy cafes like Starbucks and Spill the Beans for social outings, as well as parks like Big Air Trampoline Park for leisure activities. Overall, this part of Spartanburg offers a well-rounded community with essential amenities within reach for senior residents.

Restaurants

• Taco Bell (0.3 miles)
• Chick-Fil-A (0.4 miles)
• Wade's Restaurant (1.8 miles)
• Kenny's Home Cooking (1.9 miles)
• Sun King Chinese Restaurant (2 miles)
• McDonald's (2.1 miles)
• Denny's (2.2 miles)

Physicians

• Dr Early (1.1 miles)
• Spartanburg Medical Research (1.1 miles)
• Spartanburg Ear Nose & Throat (1.1 miles)
• Medical Group of the Carolinas - Rheumatology - North Grove (1.1 miles)
• Lung and Chest Medical Associates (1.2 miles)
• North Grove Medical Park (1.2 miles)
• Carolina Orthopedic Associates (1.2 miles)

Hospitals

• Spartanburg Regional Wound Center (1.6 miles)
• Spartanburg Regional Medical Center (1.6 miles)
• Spartanburg Surgery Center (1.8 miles)
• Medical Group of the Carolinas - Woman's Clinic (3.3 miles)

Pharmacies

• Carolina's Upstate Pharmacy (1.8 miles)
• CVS Pharmacy (2.1 miles)
• Drug Plastic & Glass Co. (2.2 miles)
• Smith Drug Company (2.4 miles)
• Ingles Market (2.8 miles)
• Smith's Drug Store (2.8 miles)
• Smith's Drugs No. 1 (3 miles)

Cafes

• Starbucks (2.1 miles)
• Spill the Beans (2.8 miles)
• Starbucks (3.2 miles)
• Panera Bread (3.5 miles)

Places of Worship

• First Presbyterian Church (3.1 miles)

Parks

• Big Air Trampoline Park (3.1 miles)

Theaters

• Regal (3.2 miles)