Magnolia Manor of Spartanburg

Pros

• The nurses and administration are attentive.
• They have treated residents very well.
• Magnolia Manor Spartanburg staff were friendly, caring and made the resident very comfortable.
• The memory facility provided great care and is recommended for loved ones.
• These ladies are the best; they rise to the occasion in emergencies.
• The admissions director is very good and thorough.
• The therapists are doing everything they can for the resident.
• The nurses are wonderful, the cleanliness is perfect, and the food is wonderful.

Cons

• The facility is absolutely disgusting, filthy, and hot, with residents left in soiled diapers for hours.
• The staff are described as lazy, rude, and incompetent, often ignoring call lights and failing to provide timely care.
• The building is old and run-down, not clean, and in need of repairs.
• Residents are neglected, water is rarely available, and essential needs like pain medication and timely toileting are not met.
• There are accusations of abuse by some caregivers and a perception that staff are uncaring or hostile toward residents.
• The reviews warn others not to send loved ones there and some say the place should be shut down.

Review

Magnolia Manor Spartanburg is best suited for families that prioritize a consistently attentive, personable care team and robust therapy services, particularly for residents undergoing rehabilitation or living in a memory-care setting. The strongest argument for this community is the presence of caring nurses and a leadership group that can deliver focused attention to individual needs. For families willing to tolerate an older building and occasional gaps in responsiveness, Magnolia Manor can feel like a reliable, hands-on option. It is not ideal for those who require pristine facilities, perfectly predictable service, or unwavering promptness in every interaction; in those cases, alternatives with higher staffing ratios and newer environments should be explored.

On the positives, the staff's dedication stands out in multiple reports. Several reviews highlight nurse and administrator attentiveness, with some caregivers delivering what feels like 1:1 attention and a clear commitment to resident comfort. The therapy teams are repeatedly praised for their impact, with residents showing measurable gains in swelling and mobility and family members noting tangible improvements in daily function. Admissions personnel are consistently described as competent and thorough, helping families through the transition process. Where care shines, it shines with a personal touch - therapists, aides, and even some frontline nurses earning genuine appreciation for going the extra mile.

The strongest counterweight to these strengths lies in serious consistency and environment concerns raised by many families. A sizable portion of reviews allege neglect, with call lights ignored, meals rushed, and residents left in soiled conditions for extended periods. Staffing appears uneven, with accounts of over-reliance on agency personnel, frequent complaints about responsiveness, and reports of staff fatigue or disengagement during night shifts. The physical plant itself is repeatedly described as old and poorly maintained, with complaints about heat, cleanliness, and basic amenities like soap and accessible water. When residents are in distress or require timely intervention, these issues can overwhelm even the best intentions of the caregiving team.

The key pros do offset the cons only to a limited degree and largely depend on what a family is willing to tolerate. For families prioritizing rehab outcomes, therapy engagement, and a compassionate bedside presence, Magnolia Manor's strengths can provide meaningful progress and daily reassurance. However, the gravity and frequency of the reported negatives - safety concerns, inconsistent communication, and environmental neglect - undermine confidence for anyone seeking a consistently high standard of care. In practical terms, this means prospective residents should demand concrete, verifiable assurances: staffing ratios by shift, accessibility of licensed professionals, a transparent care plan process, and a precise schedule for routine turning, medication administration, and timely response to calls.

Decision-makers should structure their inquiry around resident type and risk tolerance. For rehab-focused or memory-care residents who benefit from motivated therapists and frequent caregiver contact, Magnolia Manor can be appropriate if current leadership demonstrates sustained improvement, if turnover is managed, and if the facility commits to a recovery-oriented environment with reliable call-bell responsiveness. For those with higher needs for cleanliness, predictable daily routines, or uncompromising safety standards, it may be wise to compare nearby facilities with stronger reputations for cleanliness and staffing stability. Tour the building at different times, speak with front-line staff across shifts, and request recent incident logs and state- or regulator-generated inspection findings before deciding.

Ultimately, Magnolia Manor Spartanburg presents a mixed profile: strong, compassionate care and effective therapy in pockets, tempered by the realities of an aging building and uneven operations. The facility can be a workable choice for families who value personal attention and tangible rehabilitative progress - and who are prepared to advocate vigorously for staffing consistency and facility upkeep. For others, especially those who cannot accept recurring concerns about response times, cleanliness, and safety, looking at alternatives with firmer track records, newer infrastructure, and clearer accountability will be the smarter move. The decisive factor is whether the family can secure reliable, documented assurances that the care environment will consistently meet their standards day in and day out.

Pharmacies

• Carolina's Upstate Pharmacy (0.1 miles)
• CVS Pharmacy (0.4 miles)
• Smith's Drug Store (1.1 miles)
• Smith's Drugs No. 1 (1.2 miles)
• Ford's Drugs & Medical (1.4 miles)
• Shertech Compounding Pharmacy (2.3 miles)
• CVS Pharmacy (2.3 miles)

Physicians

• Carolina Surgical Specialists (0.1 miles)
• Urology Center of Spartanburg (0.2 miles)
• Magnolia Plastic Surgery (0.2 miles)
• Plastic Surgery Center of the Carolinas (0.2 miles)
• Spartanburg Regional Healthcare System, Medical Education Departments, Family Neurology (0.2 miles)
• Palmetto Hematology Oncology (0.2 miles)
• Spartanburg Regional Health Services District (0.2 miles)

Hospitals

• Spartanburg Surgery Center (0.1 miles)
• Spartanburg Regional Medical Center (0.2 miles)
• Spartanburg Regional Wound Center (0.2 miles)
• Medical Group of the Carolinas - Woman's Clinic (1.7 miles)
• Mary Black Health System Emergency Room/Department (2.5 miles)
• Mary Black Memorial Hospital (2.5 miles)
• Mary Black Hospital North Wing Entrance (2.6 miles)

Cafes

• Starbucks (0.3 miles)
• Spill the Beans (1.1 miles)
• Starbucks (2.2 miles)

Restaurants

• Wade's Restaurant (0.3 miles)
• Kenny's Home Cooking (0.4 miles)
• McDonald's (0.4 miles)
• Sun King Chinese Restaurant (0.6 miles)
• Delaney's Irish Pub (1.1 miles)
• RJ Rockers Brewing Co. (1.2 miles)
• FR8yard (1.2 miles)

Places of Worship

• First Presbyterian Church (1.3 miles)
• Westminster Presbyterian Church (2.5 miles)

Parks

• Hillcrest Park (2.5 miles)