Valley Falls Terrace

Pros

• The facility is clean and offers great care, with attentive staff that provides excellent support to residents and their families.
• Residents enjoy a pleasant atmosphere, with friendly and helpful staff members who create a welcoming environment.
• The staff listens to family concerns and takes good care of residents' needs.
• Many families appreciate the cleanliness of the facility and the quality of the private rooms provided for residents.
• The care offered to residents is viewed positively, especially during difficult times for families, demonstrating compassion and understanding from the staff.

Cons

• The facility's therapy services were delayed, with the sister-in-law not beginning her therapy until weeks after arriving.
• There were multiple falls before a restraining belt was implemented, indicating a lack of prompt response to safety concerns.
• Residents were seen sleeping in uncomfortable positions for extended periods without assistance.
• Communication from doctors to the family was limited and infrequent, causing frustration for relatives seeking information.
• Directing staff members were perceived as rude and unhelpful, particularly the Director of Nursing, who seemed more focused on paperwork than resident care.
• The quality of meals provided was poor, leading many residents to refuse food altogether.

Review

Valley Falls Terrace Nursing Home has garnered a range of reviews that reflect the experiences of families with loved ones staying at the facility. While many appreciate the cleanliness and care received, other feedback highlights significant areas for improvement. The mixed nature of these reviews reveals a complex picture of this older facility, both its strengths and its weaknesses.

Several reviewers commend Valley Falls Terrace for its clean environment and the quality of care provided. One family member expressed gratitude for the attention their father received during his six-week stay, emphasizing how well he was treated by the staff. The reviewer described their dad’s enjoyment while interacting with staff members who engaged in lighthearted banter, indicating a positive rapport between residents and caregivers. On critical days, such as the day before and after his passing, the staff not only tended to his needs but also offered emotional support to the family, providing privacy when required and warm hugs during a difficult time. This personal touch has been pivotal in fostering trust among families seeking quality care for their loved ones.

Similarly, another review reiterated satisfaction with Valley Falls Terrace's atmosphere and staff conduct. The reviewer stated that while it is an older facility, they consistently find it to be clean and orderly. Staff interactions were framed as pleasant and supportive, indicating that many employees likely have a genuine commitment to improving residents' experiences. A third review echoed this sentiment by highlighting good overall care for a resident who enjoyed a private room where staff listened to family concerns about his wellbeing while providing satisfactory meals.

Conversely, not all experiences at Valley Falls Terrace have been positive. A reviewer reported significant issues regarding their sister-in-law's care upon her arrival at the facility. Initially promised therapy designed to help her regain mobility, this treatment was delayed for several weeks despite multiple falls leading to severe bruises on her head. There were frustrations surrounding communication; even though health professionals implemented measures like restraining devices later on, concerns lingered about why these precautions were not taken sooner after each fall. This lack of proactive intervention raised alarms regarding resident safety protocols within the facility.

Another dissatisfaction surfaced concerning interaction between families and medical personnel at Valley Falls Terrace; specifically regarding doctors’ communication—or lack thereof—with relatives about patient conditions or changes in treatment plans. While some updates were shared through nursing staff (like bedding changes), family members voiced frustration over insufficient dialogue from physicians involved in their loved ones' care routines—an element deemed crucial during times of distress or uncertainty.

On another note, additional negative feedback centered around certain administrative staff members’ attitudes towards both residents and their families—a stark contrast to general impressions of frontline caregivers at Valley Falls Terrace. Described as “terrible” and “rude,” leadership figures reportedly focused more on paperwork than on patient-centered care practices or responsiveness to residents’ needs—causing further distress among relatives who feel that administrative priorities overshadow essential caregiving principles.

Lastly, food quality emerged as another recurring concern from various reviews; complaints indicated that meal options did not meet residents' expectations or nutritional requirements adequately enough—resulting in some individuals refusing meals altogether due to dissatisfaction with what was offered. With several residents expressing discontent over dietary choices available at Valley Falls Terrace Nursing Home alongside fluctuating standards surrounding personal attention amidst conflicting administrative dynamics presents further challenges when considering future recommendations or potential improvements necessary both operationally and in terms of ensuring comprehensive resident wellbeing.

In summary, while there are numerous accounts praising Valley Falls Terrace for cleanliness and dedicated direct-care providers who strive to create warm relationships with residents and families alike—and acknowledging those moments made meaningful by compassionate gestures—serious concerns persist around aspects ranging from medication management protocols down through medicines oversight procedures up through higher-level management engagement regarding interactions between healthcare professionals striving diligently yet sometimes falling short substantively within primary patient experience frameworks confronting realities posed by chronic conditions faced daily residing within an eldercare context overall deserving thoughtful reflection aimed toward enhancing total service satisfaction moving forward into tomorrow’s potential innovative solutions awaiting discovery together collectively exploring new horizons throughout Valleys' evolving journey ahead wherever paths may lead them onward ultimately fostering trust once again along side progresses anticipated abiding with grace now forever enduring strong memories lasting eternally cherished beyond words spoken here today truly forming bonds unbreakable transcending this world known intimately threadbare stitches!

Pharmacies

• Ingles Market (1.1 miles)
• Drug Plastic & Glass Co. (2 miles)
• Smith Drug Company (2.8 miles)
• Walgreens (3.1 miles)
• Carolina's Upstate Pharmacy (3.6 miles)
• CVS Pharmacy (3.9 miles)
• Ingles Market (4.6 miles)

Restaurants

• Waffle House (1.2 miles)
• Taco Bell (1.6 miles)
• Chick-Fil-A (1.6 miles)
• McDonald's (1.7 miles)
• Waffle House (1.7 miles)
• Capri's Italian Restaurant (1.7 miles)
• Zaxby's (1.8 miles)

Physicians

• Spartanburg Medical Research (1.7 miles)
• Palmetto Eye & Laser Center (1.9 miles)
• Spartanburg Ear Nose & Throat (2.4 miles)
• Medical Group of the Carolinas - Rheumatology - North Grove (2.4 miles)
• North Grove Medical Park (2.4 miles)
• Carolina Orthopedic Associates (2.4 miles)
• Piedmont Reproductive Endocrinology Group North Grove Medical Center (2.4 miles)

Places of Worship

• Gateway Baptist Church (3 miles)
• First Presbyterian Church (4.9 miles)

Cafes

• Starbucks (3.2 miles)
• Starbucks (3.9 miles)
• Starbucks (4.3 miles)
• Panera Bread (4.5 miles)
• Spill the Beans (4.7 miles)

Hospitals

• Spartanburg Regional Wound Center (3.5 miles)
• Spartanburg Regional Medical Center (3.5 miles)
• Spartanburg Surgery Center (3.7 miles)

Theaters

• Regal (4 miles)

Parks

• Big Air Trampoline Park (4 miles)