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Valley Falls Terrace in Spartanburg, SC

Valley Falls Terrace is a nursing home community in Spartanburg, SC.

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Valley Falls Terrace in Spartanburg, SC

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Valley Falls Terrace

400 Locust Grove Road, Spartanburg, SC 29303

For more information about senior living options: (866) 208-4318

3.4 from 35 reviews
5 stars
14
4 stars
7
3 stars
2
2 stars
3
1 stars
9

Overall Review of Valley Falls Terrace

common 24 reviews mention this

Care staff are a mixed picture

Residents and families describe both supportive staff interactions and serious care breakdowns.

Many reviewers praise nurses and especially CNAs for being patient, supportive, and attentive to needs, including keeping residents clean and following through on requests. Several also describe staff as friendly, welcoming, and willing to answer questions, with some families crediting specific leaders for helping things go smoothly. At the same time, multiple reviews raise concerns about neglect signals like residents left in wheelchairs for hours, rude communication, and general lack of responsiveness during daily care.

common 5 reviews mention this

Clean, maintained facility gets credit

Residents’ families frequently mention cleanliness and a well-kept environment.

Several reviews say the facility is clean and the personal care routines are carried out regularly, including reports that beds and rooms are kept clean. Others describe the older building as still maintained—clean, neat, and cared for—alongside positive feedback about private rooms and overall attention. While a few reviews focus on neglect or hygiene-related problems, the cleanliness theme still shows up often across experiences.

caveat 9 reviews mention this

Staffing and safety concerns recur

Multiple reviews describe insufficient coverage that affected daily safety and comfort.

A recurring criticism is not enough staffing or delays that lead to residents waiting for basic needs, like help getting a cup of water or being attended to in a timely way. Other reviewers describe outcomes that worried them, including developing pressure-related issues, frequent toileting or bathing problems, and infections after periods where care and therapy did not feel timely. Some also describe falls and changes in restraints, along with broader concerns about how residents are supervised when they are unable to communicate well.

caveat 6 reviews mention this

Communication is inconsistent for families

Families report that being kept informed ranges from strong updates to frustrating gaps.

Some reviewers say they were kept informed about changes in condition and what staff noticed, and others mention that staff answered questions and involved families as needs came up. In contrast, several reviews complain that information was not forthcoming, that doctors did not regularly speak with family, or that they received no acknowledgement after a loved one passed away. A few reviews also suggest that day-to-day updates and responsiveness to requests were uneven.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 88 resident community capacity 88 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Greenville-Spartanburg (15 miles away) Greenville-Spartanburg (15 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Pharmacies

  • Ingles Market (1.1 miles)
  • Drug Plastic & Glass Co. (2 miles)
  • Smith Drug Company (2.8 miles)
  • Walgreens (3.1 miles)
  • Carolina's Upstate Pharmacy (3.6 miles)
  • CVS Pharmacy (3.9 miles)
  • Ingles Market (4.6 miles)

Restaurants

  • Waffle House (1.2 miles)
  • Taco Bell (1.6 miles)
  • Chick-Fil-A (1.6 miles)
  • McDonald's (1.7 miles)
  • Waffle House (1.7 miles)
  • Capri's Italian Restaurant (1.7 miles)
  • Zaxby's (1.8 miles)

Physicians

  • Spartanburg Medical Research (1.7 miles)
  • Palmetto Eye & Laser Center (1.9 miles)
  • Spartanburg Ear Nose & Throat (2.4 miles)
  • Medical Group of the Carolinas - Rheumatology - North Grove (2.4 miles)
  • North Grove Medical Park (2.4 miles)
  • Carolina Orthopedic Associates (2.4 miles)
  • Piedmont Reproductive Endocrinology Group North Grove Medical Center (2.4 miles)

Places of Worship

  • Gateway Baptist Church (3 miles)
  • First Presbyterian Church (4.9 miles)

Cafes

  • Starbucks (3.2 miles)
  • Starbucks (3.9 miles)
  • Starbucks (4.3 miles)
  • Panera Bread (4.5 miles)
  • Spill the Beans (4.7 miles)

Hospitals

  • Spartanburg Regional Wound Center (3.5 miles)
  • Spartanburg Regional Medical Center (3.5 miles)
  • Spartanburg Surgery Center (3.7 miles)

Theaters

  • Regal (4 miles)

Parks

  • Big Air Trampoline Park (4 miles)

Frequently Asked Questions

Where is Valley Falls Terrace?

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