Valley Falls Terrace in Spartanburg, SC
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Information last verified:
400 Locust Grove Road, Spartanburg, SC 29303
For more information about senior living options: (844) 490-3973
Stephanie is an amazing director of nursing driving positive change at Valley Falls Terrace. The staff at Valley Falls Terrace treat residents amazingly. The CNAs are patient and provide excellent, attentive care. Gina McCullough has been amazing, guiding families with clear direction. The staff are friendly, welcoming, and consistently caring. The nurses and CNAs deliver excellent care to loved ones. The care team keeps residents clean and comfortable, with well-kept facilities. Lacey, the ED, is adored for answering questions and easing concerns. The staff go above and beyond to meet family needs, with a warm and welcoming atmosphere. The staff care about residents' spiritual well-being.
The reviewer calls Valley Falls Terrace a horrible place and would not recommend it. They claim the staff did not feed their grandmother or provide adequate care, leading to deterioration. The reviewer states some staff are shady and not forthcoming with information. They note there were not enough nurses, leaving residents waiting for help for hours. They report rude desk staff and a lack of basic care, including not giving baths for a week. They allege there was no communication from doctors and no acknowledgment after a family member's death. They accuse the facility of caring more about money than for residents.Valley Falls Terrace in Spartanburg is best suited for families that prize hands-on, compassionate frontline care and want a facility where the care culture begins with the nursing team. The community tends to shine when CNAs and nurses are empowered to build real relationships with residents, backed by administration that supports practical, day-to-day care. The director of nursing is repeatedly cited as a driver of meaningful change, and staff who treat residents with patience and warmth consistently emerge as a core strength. The setting feels approachable for families who want to stay actively involved, attending meals, participating in events, and maintaining a visible presence, while benefiting from a homelike, if aging, environment that stays clean and navigable. Spiritual support and a responsive executive leadership add to a sense that, when needs rise, the care team aims to respond with empathy and coordination.
Yet a clear caveat emerges: the community does not perform equally for every resident, and certain conditions heighten the risk of dissatisfaction or harm. For individuals with significant medical complexity or high mobility needs, alternatives may be prudent. Repeated concerns about staffing levels translate into delayed assistance, with families reporting long waits for basic needs and inconsistent help with personal care. Several reviews describe unaddressed bedsores, urinary infections, and moments when staff appeared unhelpful or unreceptive to questions. When families seek consistent, transparent oversight and timely doctor communication, the pattern here can feel uneven, suggesting that environments with deeper clinical resources or stricter supervision could better meet stringent expectations.
Despite that, the strongest positives center on the people delivering daily care. CNAs and nurses are often praised for attentiveness, clear explanations, and respect for resident dignity, even under pressure. The director of nursing is frequently credited with guiding improvements and maintaining a constructive, problem-solving approach, while administrators like the business manager help families navigate transitions with practical guidance. The building’s age becomes a negotiable factor: it can feel comfortable and familiar, with clean, workable spaces that are easy to navigate. When rehabilitation progresses smoothly, families report tangible gains and smoother discharge experiences, reinforcing a truth that outcomes hinge on frontline engagement and timely therapy when it does occur.
The flip side, however, shows meaningful gaps that cannot be dismissed as isolated incidents. Reports of therapy delays, falls, and bruising raise questions about preventive oversight and fall protection. Meal quality attracts mixed opinions, and basic daily needs, such as baths and clean clothing, are not always met consistently. Documentation gaps, missed calls, and occasional perceived opacity about care decisions further erode trust. In some accounts, empathy and responsiveness seem uneven, and communication after critical moments or transitions is flagged as needing improvement. Taken together, these concerns reveal a tension between a warm, compassionate staff and a system that can struggle under caseload pressures, with safety and dignity depending on how reliably the care team can anticipate and address needs in real time.
That tension matters because Valley Falls Terrace does not rely on charm alone. When the care team stays connected, schedules clear, and leadership remains vigilant, the same staff that delivers kindness can also deliver safe, dependable care. A strong clinical leadership presence, paired with a competent administrative framework, can mitigate risk and keep families informed, provided families push for explicit care plans, consistent doctor updates, and transparent therapy calendars. For those who can stay actively involved, documenting concerns, requesting timely follow-up, and pressing for prompt problem resolution, there is genuine potential for meaningful, enduring benefit. The upside centers on personal attention, continuity of relationships, and a discharge path that reflects real engagement from both staff and families.
Ultimately, the decision hinges on matching resident needs to the facility’s staffing reality and care consistency. Prospective families should secure direct time with the nursing leadership, review current care plans and therapy schedules, and observe interactions across shifts to gauge real-world responsiveness. A trial period or respite stay can illuminate whether the cadence of care fits expectations. If multiple red flags persist, ongoing hygiene lapses, unresponsiveness to calls, or opaque family communication, exploring alternatives with stronger staffing ratios and tighter clinical oversight is advisable. For those who value a warm, person-centered culture and are prepared to advocate actively, Valley Falls Terrace can still offer meaningful continuity of care, but only with careful due diligence and a clear plan for ongoing family involvement.
88 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Greenville-Spartanburg (15 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Valley Falls Terrace is an assisted living community located in Spartanburg, SC. Our community offers a wide range of amenities to ensure that our residents have a comfortable and enjoyable living experience.
For those who like to stay looking their best, we have an on-site beauty salon where residents can get their hair and nails done. Our community-operated transportation service provides convenient transportation for errands and social outings. Residents can also stay connected with loved ones through our computer center and Wi-Fi/high-speed internet.
Dining at Valley Falls Terrace is a pleasure, with restaurant-style dining in our spacious dining room. We also accommodate special dietary restrictions to ensure that all residents can enjoy delicious and nutritious meals.
To promote physical well-being, we offer a fitness room where residents can engage in exercise programs suitable for their needs. Residents also have access to our outdoor space, including a garden for relaxation and enjoyment.
Our fully furnished apartments provide all the comforts of home, complete with private bathrooms and kitchenettes for convenience. Housekeeping services are provided to keep apartments clean and tidy.
The care services at Valley Falls Terrace are comprehensive, with 24-hour call system and supervision for added peace of mind. Our caring staff is available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on schedule.
We understand the importance of mental wellness, which is why we offer a mental wellness program designed to support emotional well-being. Our staff works closely with each resident to create personalized care plans that meet their individual needs.
Residents will never be bored at Valley Falls Terrace as we offer a variety of activities including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Our concierge services are available for any additional assistance or information needed.
Conveniently located near cafes, parks pharmacies, physicians, restaurants, places of worship, theaters, and hospitals; Valley Falls Terrace provides easy access to essential services and amenities.
At Valley Falls Terrace, residents can enjoy a fulfilling and enriched assisted living experience that promotes independence, wellness, and a sense of community.
Valley Falls Terrace is located at 400 Locust Grove Road, Spartanburg, SC 29303 in Spartanburg County, South Carolina
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