White Oak At North Grove

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White Oak At North Grove White Oak At North Grove White Oak At North Grove White Oak At North Grove

White Oak At North Grove

290 North Grove Medical Park Drive, Spartanburg, SC 29303

For more information about senior living options: (844) 490-3973

3.2 from 25 reviews
5 stars
12
4 stars
1
3 stars
2
2 stars
0
1 stars
10

Skilled Nursing Facility

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    Overall Review of White Oak At North Grove

    Pros

    • pro The staff at White Oak North Grove were described as wonderful, attentive, and loving in caring for residents.
    • pro The courtyards were absolutely beautiful, rose-filled spaces with private oasis areas, tomato gardens, and bird feeders.
    • pro The CNAs and nurses were exceptionally kind and compassionate, treating residents with dignity.
    • pro The dining experience was exceptional, with meals customized to preferences and a fresh fruit plate served daily.
    • pro The hall laundry room was convenient and made life easier for families.
    • pro The staff became an extended part of the family, providing unwavering dedication over time.
    • pro The building was clean, beautiful, and not depressing, contributing to a positive environment.
    • pro The facility helped make a loved one's final years comfortable and fulfilling.

    Cons

    • pro The head of the cleaning department and her crew are unprofessional; the aunt's room is often dirty with sticky floors and surfaces, and the bathroom appears unclean with apparent bacterial growth.
    • pro The staff are rude, unprofessional, and ignorant, occasionally sighing or rolling their eyes when concerns are raised.
    • pro Admissions communications are unreliable: voicemails go unanswered and the admissions manager rarely greets or assists visitors.
    • pro Myra, the admissions contact, is described as condescending and unprofessional, with a noticeable chip on her shoulder.
    • pro The facility allegedly misrepresents insurance acceptance and appears to discriminate against private-pay patients, claiming they won't accept contracts that they actually do.
    • pro The business office is pushy and profit-focused, including a discharge of a dementia patient without notifying the family, causing confusion and distress.

    Review

    White Oak at North Grove presents itself as a place of comfort and care, and for many families it lives up to that promise in bright moments. Several reviews highlight a warm, attentive staff and a setting that feels inviting even before you see the rooms or meet the care team. One family exalts a mother's stay as wonderful, praising the staff for catering to her every need with love and noting that the atmosphere was anything but clinical or distant. The same voices tell of nurses who were professional and reassuring, of meals tailored to personal tastes, and of social dining that helped their loved ones form friendships and feel connected. The facility's courtyards, lined with rose bushes, tomato gardens, bird feeders, and rocking chairs, are often described as peaceful oases where residents could enjoy fresh air and a sense of normalcy. In these stories the care feels personal and the staff are described as loving, attentive, and quick to communicate, with moments of gratitude for laundry convenience and daily fruit plate offerings that added small comforts to daily life.

    Other accounts echo that warmth and professionalism but emphasize different strengths. A couple of reviews focus on the long arc of care, recounting two years in which the staff became like an extended family. The families speak of the staff's efficiency and compassion - CNA's, nurses, and doctors who treated their loved one with dignity and respect. They describe a dining experience that went beyond the basics, with meals that could be customized and a daily fruit plate that signaled a thoughtful attention to daily living. The sense of security from well-coordinated care is repeatedly underlined, and the facility is praised for the way staff members communicated quickly and openly about any concerns. In these narratives, the environment - clean, well-kept, and aesthetically pleasing - contributes to a feeling that White Oak North Grove is a home away from home, a place where families feel comfortable entrusting their loved one to capable hands.

    Yet the picture is not uniformly rosy. A recurring thread across several reviews centers on cleanliness concerns that starkly contrast the bright, serene public spaces. One aunt's room is described as consistently dirty, with sticky floors, an unclean table, and a bathroom that looked as if it hadn't been cleaned in weeks, with visible signs of bacterial growth. The responder notes that attempts to explain the situation to the head of cleaning and her team were met with sighs and rolled eyes, and there are explicit threats to involve Corporate with photographic proof. These voices insist that the facility can look pretty on the outside while delivering an experience that feels neglected in crucial daily tasks. The tension between an outwardly polished property and perceived lapses in basic housekeeping leaves a lasting impression on families navigating a loved one's rehab journey.

    Disappointing encounters with admissions and communications are another major theme. Several reviewers recount difficulties reaching the admissions manager, long holds, and missed connections that left families frustrated and uncertain. A particularly pointed critique targets a specific staff member - named Myra by multiple reviewers - describing her as unprofessional, snappy, condescending, and dismissive. Comments include claims that she asserted the facility would not accept certain insurance or private-pay arrangements, allegations of misinformation, and general calls for accountability. Some reviewers even say that promises of private-pay arrangements were presented but not honored, turning a difficult transition into a source of anxiety. The tone of these reviews shifts from disappointment to alarm, with one person suggesting that a bad first impression at intake could set a negative course for family trust and decision-making. The possibility of recording or corroborating conversations is offered by reviewers, underscoring the seriousness of the complaints.

    A related theme centers on responsiveness and follow-through. One family recounts leaving numerous messages that were never returned and describes the admission process as opaque, with staff who did not show up when promised. The impression is that administrative friction - not clinical care - became the primary hurdle for those seeking to move a loved one into the facility or to obtain essential information about admissions and insurance. The concern extends beyond individual interactions to questions of policy and fairness: if a contracted insurer is supposed to be accepted, why would a staff member frame acceptance as a problem? Some reviewers raise issues about the ethics and legality of certain payment arrangements, while others emphasize the emotional impact of poor communication on families already coping with a loved one's health needs.

    There is a final strand of experience that adds nuance to the overall picture. For those who entered White Oak North Grove for short-term rehab, the experience could be positive again, with staff described as nice, the building clean, and the care attentive enough to make the stay meaningful. In one short-term stay, the patient's family found the staff helpful and the environment pleasant, and they left feeling relieved to return home. Yet even in these more favorable encounters, there are mentions of room for improvement - especially around internal communications and ensuring that care plans and updates are consistently shared with families to avoid outdated or mismatched expectations. The combination of a warm bedside staff with occasional missteps in information flow reflects a facility that can feel excellent in some moments and frustrating in others.

    Taken together, the collection of experiences at White Oak at North Grove paints a picture of a place that can be a source of great comfort and genuine care, but one that also reveals vulnerabilities in housekeeping standards, administrative consistency, and admissions processes. The strong points - the warmth of staff, the personalized care, the beauty of the grounds, and the opportunity for residents to engage socially and enjoy meals and daily routines - stand side by side with concerns about cleanliness, professional demeanor of some leadership roles, and the sometimes challenging experience of navigating insurance, private-pay options, and busy front-desk interactions. For families evaluating this facility, the voices suggest a company with potential to offer a deeply reassuring, home-like environment, while also signaling the need for ongoing improvement in internal communication, housekeeping oversight, and a more balanced, transparent admissions process. The overall impression is a facility that can feel like a sanctuary in the best moments and a source of stress in others, depending on who you encounter and when you visit.

    Features

    Housing

    • 126 resident community capacity 126 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Greenville-Spartanburg (17 miles away) Greenville-Spartanburg (17 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    White Oak At North Grove is an assisted living community located in Spartanburg, SC. Our community offers a wide range of amenities to ensure the comfort and convenience of our residents.

    For beauty and grooming needs, we have a beauty salon on-site. Residents can stay entertained with cable or satellite TV in their fully furnished apartments. Our community-operated transportation provides convenient access to nearby destinations.

    We understand the importance of staying connected in today's digital world, which is why we offer a computer center and Wi-Fi/high-speed internet access.

    Dining at White Oak At North Grove is a pleasurable experience with our restaurant-style dining room that serves delicious meals prepared by our skilled staff. Special dietary restrictions are accommodated to cater to each individual's needs.

    Our community features various spaces for leisure activities and relaxation. Residents can exercise at our fitness room or enjoy games at the gaming room. There is also a small library for those who love reading.

    At White Oak At North Grove, we prioritize the well-being of our residents by providing services such as housekeeping, move-in coordination, and transportation arrangements for non-medical purposes. We also have a wellness center that offers programs to promote mental wellness.

    Care services are available 24/7 with our call system and supervision provided by our dedicated staff. Assistance with daily living activities including bathing, dressing, and transfers is readily available. Our team ensures medication management and provides special diets such as diabetes diet.

    Our location offers convenience with cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals nearby.

    White Oak At North Grove strives to create an engaging and fulfilling lifestyle for our residents through concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities.

    Come join our vibrant community where care meets comfort and independence meets companionship at White Oak At North Grove in Spartanburg, SC.

    Nearby Places of Interest

    Physicians

    • Carolina Pharmaceutical Research (0.1 miles)
    • Piedmont Reproductivity Endocrinology Group (0.3 miles)
    • Spartanburg Greer ENT & Allergy (0.3 miles)
    • North Grove Medical Park (0.3 miles)
    • Carolina Orthopedic Associates (0.3 miles)
    • Piedmont Reproductive Endocrinology Group North Grove Medical Center (0.3 miles)
    • Carolina Medical Affiliates (0.3 miles)

    Restaurants

    • Denny's (1.6 miles)
    • Wade's Restaurant (1.7 miles)
    • Sun King Chinese Restaurant (1.7 miles)
    • Kenny's Home Cooking (1.7 miles)
    • Taco Bell (1.8 miles)
    • Chick-Fil-A (1.8 miles)
    • McDonald's (1.9 miles)

    Hospitals

    • Spartanburg Regional Medical Center (1.8 miles)
    • Spartanburg Regional Wound Center (1.9 miles)
    • Spartanburg Surgery Center (1.9 miles)
    • Medical Group of the Carolinas - Woman's Clinic (2.7 miles)
    • Mary Black Health System Emergency Room/Department (2.8 miles)
    • Mary Black Memorial Hospital (2.8 miles)
    • Mary Black Hospital North Wing Entrance (2.8 miles)

    Pharmacies

    • Carolina's Upstate Pharmacy (1.9 miles)
    • CVS Pharmacy (1.9 miles)
    • Smith's Drug Store (3 miles)
    • Shertech Compounding Pharmacy (3.1 miles)
    • Smith's Drugs No. 1 (3.1 miles)
    • Ford's Drugs & Medical (3.1 miles)
    • Walgreens (3.1 miles)

    Cafes

    • Starbucks (2 miles)
    • Spill the Beans (3 miles)
    • Starbucks (3.1 miles)

    Places of Worship

    • First Presbyterian Church (3.1 miles)

    Parks

    • Hillcrest Park (3.1 miles)

    Frequently Asked Questions

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