Golden Slipper Uptown Home in Philadelphia, PA

Pros

• Orientation at Roosevelt Rehabilitation was excellent, detailed, and delivered by engaged, knowledgeable representatives.
• Pebbles and Nikki from HR were great and highly knowledgeable.
• The training provided was great.
• The open house for the new dialysis unit highlighted a gorgeous, high-tech yet welcoming environment.
• The staff were friendly and willing to assist, and the rooms and building were clean and nicely decorated.
• Rosalin, Annie, Iyyannah, Kevin, and Lakeisha made the stay worthwhile.
• The facility demonstrates high-quality, patient-centered care with an efficient, welcoming layout.
• Administration resolved issues quickly, with Annie providing especially helpful service.
• The dialysis center is clean, well maintained, and patients appear well cared for.
• Tours were led by friendly staff like Jen; the facility was clean, patients looked happy, and the PT room was beautiful.
• Nikki from HR and Pebbles the Nurse Educator welcomed visitors with warmth and a positive atmosphere.
• Iyyannah, Yvonne, and Latonya are professional, respectful, and contribute to a welcoming experience.
• Roosevelt Rehab is a beautiful facility with kind and caring staff.
• The nurses and aides were praised as the stars of care, with therapy helping patients maximize their abilities.
• The entire Roosevelt team is described as superb, working in unison and doing things right the first time.

Cons

• The staffing is poor and needs to improve.
• There are ongoing issues with the building; something is always wrong.
• Residents are treated poorly and the staff does not seem to care.
• Rooms could be cleaner and cleanliness concerns are noted.
• The facility is described as dirty, with lazy and disrespectful staff.
• Families report neglect and delays in care for their loved ones.
• Pain management and medication supply have been inconsistent.
• Residents developed bedsores due to not being turned regularly or timely care.
• Billing issues and unresponsive communication from the billing department are reported.

Review

Golden Slippers Uptown Home is best suited for families that prize a clean, welcoming campus with a straightforward onboarding experience and where rehab and skilled nursing services are a primary goal. The community can work well for short- to mid-term rehab stays and for families who value first impressions - friendly front-desk service, organized admissions, and a visible emphasis on patient experience. Those who want a hands-off, fail-safe operation or who require consistently high-level bedside responsiveness around the clock should consider alternatives. A few families with prior safety concerns or who must have airtight transparency in billing and weekend coverage should approach with caution and compare other options before deciding.

The core strengths show up in the positives that recur across tours and visits: well-structured orientation and onboarding, staff who are engaging and knowledgeable, and a campus that presents as clean, orderly, and aesthetically welcoming. The facility's dialysis and rehabilitation spaces receive particular praise for being modern, well-organized, and patient-centered, with plenty of room and visible attention to comfort. Several caregivers - nurses, aides, and clinicians - are repeatedly cited by families as the "stars" who make the stay tolerable or even pleasant, and administrative staff frequently earns appreciation for responsiveness and problem-solving. In short, the atmosphere and the initial experience are real assets.

However, the experience is tempered by very serious caveats that recur in multiple accounts. Staffing consistency and bedside responsiveness are pointed-out weaknesses, with several families reporting long waits for assistance, delayed or missed care, and even troubling anecdotes of neglect affecting a resident's health. There are complaints about cleanliness on certain days, inconsistent housekeeping, and equipment issues (elevators that are slow or unreliable, occasional odor concerns, and gaps in linen supplies). Billing and administrative communication also surface as significant pain points for some families, including unclear charges or difficulty getting timely responses from the billing side. Taken together, these risks pose real consideration for anyone evaluating this community for long-term placement.

Given the mix, some families will find the pros offset the cons in meaningful ways - most notably when rehab or dialysis is central to the decision. A clean, well-run campus with a strong onboarding experience and frontline teams that feel cohesive can deliver solid patient engagement and noticeable progress in therapy. The positive leadership interactions and the ability of administrators and certain managers to resolve issues promptly can calm concerns and create a more trustworthy environment, especially for families who can be present and advocate effectively. Yet the gravity of reported safety lapses and inconsistent bedside care means this offset is not universal; careful due diligence is essential before committing.

For families weighing alternatives, the call is clear: if reliable 24/7 bedside care and transparent, proactive administration are non-negotiables, shop other options with stronger staffing ratios and more consistent weekend coverage. If, instead, rehab speed, a welcoming campus, and a robust orientation process align with the needs of the loved one, Golden Slippers Uptown Home can still be a viable choice - provided careful questions are asked and clear expectations are set before move-in. Prospective residents should insist on meeting with nursing leadership, reviewing recent staffing patterns by shift, and obtaining a frank description of how common issues (pain management, medication timing, and personal care) are handled on weekends and holidays.

The path forward is practical and precise. Tour during multiple shifts to witness actual bedside care; request recent quality improvement notes and a formal plan for addressing any recurring problems; verify linen availability and maintenance schedules; ask for concrete responses to past billing inquiries; and insist on introductions to both the director of nursing and the administrator. If the answers satisfy the family's thresholds for safety, attentiveness, and transparency, Golden Slippers Uptown Home remains a credible option - especially for rehab-focused goals. If not, prioritize facilities with demonstrated, consistent performance in patient care and operational reliability.

This area of Philadelphia, Pennsylvania is well-equipped with essential services for seniors, such as pharmacies, hospitals, and physicians. With multiple Rite Aid and CVS Pharmacy locations within close proximity, access to medication and healthcare products is convenient. The presence of reputable hospitals like Fox Chase Cancer Center and Aria Health ensures quality medical care is easily accessible. Additionally, there are several parks nearby for leisurely outdoor activities and relaxation, including Champion Park Playground and Womrath Park. For dining options, a variety of restaurants ranging from fast food to casual dining are available in the vicinity. Transportation options like SEPTA stations provide easy connectivity to other parts of the city. Overall, this area offers a blend of convenience, healthcare facilities, recreational opportunities, and dining choices suitable for seniors looking to settle in a well-rounded community.

Pharmacies

• Rite Aid (0.4 miles)
• Url Pharma (1.1 miles)
• Rite Aid (1.5 miles)
• CVS Pharmacy (1.5 miles)
• Rite Aid (1.6 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.7 miles)

Parks

• Champion Park Playground (1.8 miles)
• Womrath Park (3.8 miles)
• Palmer Park Farmers Market (6.9 miles)
• Palmer Doggie Depot (6.9 miles)
• Piazza Dog Park (7.6 miles)
• Race Street Pier (8.4 miles)
• Franklin Square (8.6 miles)

Hospitals

• Fox Chase Cancer Center (2.2 miles)
• Aria Health (2.9 miles)
• Jefferson Torresdale Hospital (3.9 miles)
• Holy Redeemer Hospital (4 miles)
• Albert Einstein Employee Health Center (4.8 miles)
• St Christopher's Hospital for Children (5 miles)
• Abington Hospital, Widener Building (5.6 miles)

Restaurants

• McDonald's (2.4 miles)
• Chick-Fil-A (3 miles)
• Point After (3.6 miles)
• Texas Chicken & Burgers (4.1 miles)
• Taco Bell (5.2 miles)
• Chick-Fil-A (5.5 miles)
• McDonald's (5.5 miles)

Cafes

• Starbucks (3.1 miles)
• ReAnimator Coffee (6.7 miles)
• La Colombe Coffee Roasters (7.2 miles)
• Starbucks (8.2 miles)
• Starbucks (8.6 miles)
• Panera Bread (8.9 miles)
• The Landing Kitchen (8.9 miles)

Physicians

• Frankford Avenue Health Center (3.3 miles)
• Simms Hank Md Albert Einstein Medical Center Philadelphia (4.9 miles)
• Stoltz and Hahn Family Practice (7 miles)
• AMS Cardiology (8.7 miles)
• Dr.'s Eyecare Center (8.9 miles)

Transportation

• SEPTA Jenkintown-Wyncote Station (5.1 miles)
• Septa Wayne Junction Station (6 miles)
• Stenton Station (6.6 miles)

Theaters

• AMC Neshaminy 24 (7.9 miles)
• Landmark Theatres - Ritz Five (8.9 miles)