The Pines at Philadelphia

Pros

• The Pines Rehab is praised as an excellent facility with kind, attentive staff.
• Nurses like Renee and Melanie are described as polite, respectful, and caring.
• The staff make patients feel at home with their warmth and consideration.
• The food is good and the facility is clean.
• Therapists create a loving atmosphere that makes learning new skills enjoyable.
• Derrick Wilson is highlighted as an exceptional CNA who consistently goes above and beyond.
• The nursing and therapy teams are described as outstanding, professional, and compassionate.
• The staff are friendly, helpful, and quick to respond to questions.
• Families frequently describe the overall care as top-notch and highly recommend The Pines.

Cons

• The Pines failed to provide the medication she needed.
• The bed sores the patient left with were nearly necrotic.
• The Pines should not be recommended.
• The cell and wifi service was so poor that the patient could not make calls.
• The nursing staff frequently misadministered medications and did not follow discharge orders.
• The staff were described as pill-popping and poor medical professionals.
• The facility kept the patient's belongings and didn't inform about pickup.
• The Angela Jane Pavilion's in-house care is a joke, with rude and understaffed nurses and long waits.
• The night shift was extremely rude when questioned or asked for help.
• Discharge communications were last-minute, causing confusion.
• The reviewer would rate this place zero stars.

Review

The Pines at Philadelphia is best suited for seniors who want a high-energy rehabilitation track with serious physical and occupational therapy, delivered in a clean, personable environment. This community shines for those aiming to regain mobility and independence after surgery, stroke, or illness, and for families that value a warm, hands-on nursing and therapy team. It is particularly well-matched to residents who appreciate daily progress, transparent communication with therapists and nurses, and a setting that feels home-like rather than institutional. Those seeking long-term custodial care with heavy medical oversight, next-step chronic disease management, or highly structured administrative processes may want to look elsewhere.

The strongest and most consistent positives center on therapy and bedside care. The PT/OT teams are described as highly skilled, creative, and persistent, with patients repeatedly illustrating meaningful gains in function and confidence. Nursing and CNA staff are frequently cited as compassionate, attentive, and genuinely invested in each resident's comfort - often accompanied by a steady, approachable front-line team that makes families feel heard. The environment itself reinforces these strengths: well-kept, clean facilities, pleasant dining experiences, and a setting that reinforces dignity and safety during a vulnerable recovery phase. Admitting teams and social services are highlighted for helping families navigate the process and secure needed home health arrangements, which translates into smoother transitions back home.

Yet the experience is not uniform, and several notable concerns recur in reviews that temper the overall impression. A subset of families reports lapses in medication administration and discharge planning, with instances of delays, miscommunications, or decisions that feel rushed rather than collaborative. Some caregivers describe friction with a designated patient advocate or social worker, suggesting that questions about coverage, authorization, and discharge timing can become tense or opaque. Weekend pacing and staffing gaps appear in a few accounts as contributing to idle time or slower responsiveness, and there are mentions of challenging experiences with some administrative staff despite positive encounters with the clinical team. Taken together, these issues introduce real risk for confusion or anxiety when a loved one's care plan depends on precise, timely coordination.

Despite these concerns, the rehabilitative upside often offsets the drawbacks for the target resident. The facility's emphasis on therapy efficacy tends to yield tangible functional gains, sometimes enabling a safer, earlier return home or to a less intensive level of care. Cleanliness and a welcoming atmosphere materially reduce stress, while responsive nursing and a culture of genuine warmth can sustain emotional well-being during recovery. Families also benefit from clear, supportive communication channels when the process works as intended, which in turn fosters confidence that the right people are paying attention to care needs. When a resident's care trajectory stays within the strengths of the therapy teams and the attentive nursing staff, the overall value proposition remains compelling.

To maximize the odds of a positive outcome, families should enter with a plan and clear expectations. Ask pointed questions about medication management processes, including who reviews orders and how discrepancies are handled. Confirm discharge criteria, timelines, and the exact roles of the social worker and admissions director in coordinating home health services. Request a written, ongoing communication plan that designates daily updates from therapies and shifts, and insist on documented emergency contacts for weekends. If possible, speak with current residents or family members about weekend coverage and response times, and map out a concrete post-discharge plan that includes a home safety assessment, durable medical equipment, and a backup contact if questions arise after leaving.

In the end, The Pines at Philadelphia stands as a strong choice for rehab-focused care, especially for families prioritizing evidence-based therapy, a clean and cheerful environment, and staff who consistently demonstrate kindness and competence. The caveat is that care quality can hinge on administrative oversight and discharge logistics, areas where a few families have encountered friction. For those who can demand rigorous, transparent coordination and who place a premium on robust rehabilitation outcomes, The Pines delivers substantial, recoverable value. For those with complex, long-term medical needs or whose decision hinges on flawless discharge management, it pays to compare alternatives and push for explicit, written assurances before proceeding.

Pharmacies

• Rite Aid (0.7 miles)
• Rite Aid (0.8 miles)
• Url Pharma (1.5 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.3 miles)
• Rite Aid (2.3 miles)
• Walgreens (3.3 miles)

Parks

• Champion Park Playground (1.7 miles)
• Womrath Park (4.5 miles)
• Palmer Park Farmers Market (7.7 miles)
• Palmer Doggie Depot (7.7 miles)
• Piazza Dog Park (8.4 miles)
• Race Street Pier (9.2 miles)
• Franklin Square (9.4 miles)

Restaurants

• McDonald's (2 miles)
• Chick-Fil-A (3.8 miles)
• Point After (4.4 miles)
• Taco Bell (4.5 miles)
• Texas Chicken & Burgers (4.8 miles)
• McDonald's (5.6 miles)
• Chick-Fil-A (5.8 miles)

Hospitals

• Fox Chase Cancer Center (2.6 miles)
• Jefferson Torresdale Hospital (3.3 miles)
• Aria Health (3.7 miles)
• Holy Redeemer Hospital (3.8 miles)
• Albert Einstein Employee Health Center (5.5 miles)
• Abington Hospital, Widener Building (5.6 miles)
• Abington Memorial Hospital (5.6 miles)

Cafes

• Starbucks (3.1 miles)
• ReAnimator Coffee (7.5 miles)
• La Colombe Coffee Roasters (8 miles)
• Starbucks (8.8 miles)
• Starbucks (9.3 miles)

Physicians

• Frankford Avenue Health Center (4.1 miles)
• Simms Hank Md Albert Einstein Medical Center Philadelphia (5.6 miles)
• Stoltz and Hahn Family Practice (6.2 miles)
• Dr.'s Eyecare Center (8.4 miles)
• AMS Cardiology (8.6 miles)
• Cooper University Physicians (8.7 miles)
• Cooper Hematology/Oncology (8.8 miles)

Transportation

• SEPTA Jenkintown-Wyncote Station (5.4 miles)
• Septa Wayne Junction Station (6.8 miles)
• Stenton Station (7.2 miles)
• Septa Warminster Train Stn (9.4 miles)

Theaters

• AMC Neshaminy 24 (7.1 miles)