Golden LivingCenter - Richland

Pros

• The HR manager was very polite and professional.
• The staff were nice and the facility was organized and beautifully decorated.
• Tawny goes above and beyond and deserves a medal.
• The Richland Healthcare staff are some of the nicest people in the healthcare business.
• The therapy department gets residents back on track and does an excellent job.
• The nursing assistants, especially Tawny, are exceptionally kind, caring, and compassionate.
• The environment is welcoming, clean, and feels like home.
• The meals are great and there is more than enough food served.
• The staff truly care about residents and go above and beyond to ensure safety, comfort, and well-being.

Cons

• The reviewer described their experience as horrible, citing missed medication deliveries, delays in getting bathroom assistance, and meals that were cold and inedible, with only one doctor visit.
• They stated the building needed upgrades and repairs, including the front door, windows, and flooring.
• They alleged racial discrimination and disrespect from staff, and that they were banned from the property after accusations.
• They felt they should have been notified sooner about health concerns and about a bed sore that wasn't healing quickly.
• They noted the patient room was very warm, which was uncomfortable.
• They claimed there were times when staff were not available to help and care was not adequately provided due to staffing issues.

Review

Richland Healthcare and its sister facility have earned a broad and largely warm set of remarks from families and visitors who have seen the care up close. Across multiple encounters, the picture that emerges is of a place where the people who work there strive to be courteous, professional, and genuinely helpful, and where the environment is described as clean, welcoming, and thoughtfully arranged. Reviewers frequently note a well-organized operation, with an HR manager who is polite and professional, staff who are friendly, and a campus that feels cared for in its presentation and upkeep. Even those who visit during tours describe a place that makes a strong first impression through its cleanliness and sense of order, with administrators and lead staff who appear engaged and approachable.

Several recurring names stand out as emblematic of the care people hoped to receive. Tawny, in particular, is singled out repeatedly as going above and beyond the call of duty. Families describe her as kind, patient, and exceptionally attentive, to the point that one reviewer says she deserves a medal for her efforts. The sentiment that the staff are "like family" recurs, underscoring a warmth that many visitors felt while their loved ones were in residence. The therapy department is praised as effective and instrumental in getting patients back on track, with multiple accounts of residents progressing to the point of being ready to return home after a period of rehabilitation.

The overall tone for many families is highly positive about the level of care and the personal touch they experienced. Those who have had loved ones there note that the nursing and clinical teams respond with genuine concern and competence, and that even when they were not physically present, the staff seemed to be working toward meeting the patient's needs. A number of reviews emphasize that the environment is welcoming, rooms are clean and cheerful, and the premises feel home-like rather than institutional. The sense of community among residents and the supportive, can-do attitude of the care teams come through consistently, with several reviewers expressing gratitude for the way their family members were treated during recovery, rehabilitation, and ongoing care.

In addition to the universal compliments for care, several reviewers highlight the responsive, hands-on approach of particular staff members and departments. They talk about how the facility's administration, including named individuals like Kevin the administrator, appears knowledgeable, involved, and accessible. The combination of strong clinical care and the impression that decision-makers are present and attentive contributes to a sense of confidence for families who entrust Richland with their loved ones. The meals are described as enjoyable, with plenty of food and variety, and activities for residents are offered to encourage participation and engagement, contributing to a lively and supportive daily routine for those living there.

Of course, a full portrait of a care facility includes voices from experiences that were less than ideal. One reviewer describes a markedly negative experience, detailing problems such as medications not being delivered in a timely fashion, difficulty in obtaining help with basic needs, and consistently cold or inedible food. This account also paints a picture of limited doctor visits - described as happening only rarely - and a sense that the patient's needs were not being met with the urgency they deserved. The tone is stark, a warning to others about why, in this reviewer's view, the facility would not be a good fit for loved ones who require dependable, prompt attention.

Another thread of concern focuses on a specific patient's stay in which warmth in the room, size of the rooms, and occasional structural needs were noted. Some reviewers acknowledge that while the staff were kind and attentive, there are times when the facility could benefit from upgrades - front door repairs, window updates, and flooring improvements - alongside ongoing attention to room temperature and space. Yet even within these critiques, the underlying message often includes appreciation for the staff's dedication and the belief that, with more resources or better organization, the quality of care could be sustained and enhanced.

There is also a deeply personal account that reads more like a family dispute than a routine review. One individual recounts a troubling experience involving accusations, a report of being banned from the property, and claims of racial bias in interactions with staff. This account is emotionally charged, describing legal anxieties and calls that the reviewer says will be documented through attorney channels. While this perspective stands apart from the more generally positive sentiment that characterizes the other testimonials, it contributes to the complex mosaic of experiences that families can encounter in long-term care settings. It serves as a reminder that communication, transparency, and respectful treatment are crucial, especially when tensions arise between families and facility staff.

In the end, the collection of reviews paints Richland Healthcare and Richland Nursing and Rehabilitation as facilities with a strong core of compassionate, capable staff who excel in patient-centered care when the system is adequately staffed and organized. The praise for Tawny and other caregivers, the recognition of responsive therapy teams, and the sense that the environment feels like home all point to a place many families trust with their loved ones' health and comfort. At the same time, the critiques regarding staffing pressures, occasional lapses in communication, and a few experiences of miscommunication or frustration highlight the ongoing challenges faced by similar facilities nationwide. Taken together, the narratives illustrate a real dedication to care and improvement, with plenty of examples of care teams going the extra mile, and a few cautionary reminders that even the best centers must continually address resource constraints and ensure clear, respectful communication with families.

Located in Johnstown, Pennsylvania, this area offers a variety of amenities that cater to senior living. With convenient access to cafes like Panera Bread and Starbucks, as well as restaurants such as Chili's Grill & Bar and Denny's, residents can enjoy dining out with ease. Additionally, there are several pharmacies, including Genoa Healthcare and Rite Aid, nearby for easy access to medications and healthcare needs. For medical care, hospitals like Conemaugh Memorial Medical Center and the James E Van Dandt VA clinic are within a short distance. Places of worship such as Crossroads Community Church and St Benedict Church offer spiritual support for those seeking a sense of community. Transportation options like the John Murtha Johnstown-Cambria County Airport provide easy travel opportunities. Parks like Lorain Park and Roxbury Park offer green spaces for leisurely walks or outdoor activities. Overall, this area provides a convenient and comfortable environment for seniors looking to settle down in a welcoming community.

Cafes

• Panera Bread (0.4 miles)
• Starbucks (0.6 miles)
• The Morning Grind (4.9 miles)
• Flood City Cafe (5.3 miles)

Theaters

• Richland Cinemas (0.5 miles)
• Silver Drive-In (1.4 miles)

Physicians

• Conemaugh Memorial Medical Center (0.5 miles)
• Associates In Family Eyecare (0.6 miles)
• Laurel Eye Clinic (0.6 miles)
• Griesheimer Patricia Nulton Diagnostic (0.7 miles)
• Univ of Pittsburgh Med Center (0.7 miles)
• Ear Nose & Throat Associates Of Johnstown (0.7 miles)
• Laurel Kidney Specialists PC (0.7 miles)

Restaurants

• Chili's Grill & Bar (0.6 miles)
• It's Just Wings (0.6 miles)
• Denny's (0.6 miles)
• Subway (0.9 miles)
• Firehouse Subs (1.2 miles)
• Main Moon Chinese Restaurant (1.2 miles)
• Taco Bell (1.2 miles)

Pharmacies

• Genoa Healthcare (0.7 miles)
• Rite Aid (1.2 miles)
• East Hills Family Pharmacy (1.5 miles)
• Rite Aid (2.2 miles)
• Randy's Bilo Foods (3 miles)
• Rite Aid (3 miles)
• Rite Aid (4.3 miles)

Hospitals

• James E Van Dandt VA clinic (1.2 miles)
• Windber Medical Center (2.4 miles)
• Conemaugh Memorial Medical Center (4.8 miles)

Places of Worship

• Crossroads Community Church (1.3 miles)
• Faith Chapel (1.9 miles)
• St Benedict Church (2.5 miles)
• Scalp Level Church of the Brethren (2.5 miles)
• St Patrick's Church Rectory (4.2 miles)
• St Vincent De Paul Caring Ministries (4.8 miles)
• St Clare Of Assisi Church Hall (5.3 miles)

Transportation

• John Murtha Johnstown-Cambria County Airport (2.9 miles)
• Ken Lantzy All Star Game (5.3 miles)
• CamTram (5.4 miles)

Parks

• Lorain Park (3.3 miles)
• Roxbury Park (5.1 miles)