ProMedica Total Rehab + (Willow Grove)

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  • Interior

    A modern reception desk in an office lobby with artwork on the wall.

  • Decor

    An elegantly designed restaurant dining area with neatly arranged tables and chairs, featuring warm lighting and tasteful decor.

  • Living Room

    A modern living room with a comfortable sofa, elegant lighting, and tasteful decor.

  • Bedroom

    A simple, minimalist bedroom with wooden flooring, a desk, and a bed, featuring natural light from the window.

  • Dining

    A cozy restaurant dining area with elegant table settings and a modern fireplace.

  • Lighting

    A well-decorated bathroom with purple walls, featuring a central sink and mirror framed by tall cabinets.

  • Artwork

    A modern living room featuring a sleek grey sofa, artistic coffee table, and abstract wall art.

  • Exercise Equipment

    A modern gym with various exercise equipment including a treadmill and stationary bikes.

ProMedica Total Rehab + (Willow Grove)

3485 Davisville Road, Hatboro, PA 19040

For more information about senior living options: (844) 490-3973

4.5 from 100 reviews
5 stars
82
4 stars
6
3 stars
1
2 stars
4
1 stars
7

Skilled Nursing Facility

Overall Review of ProMedica Total Rehab + (Willow Grove)

Pros

  • pro The facility is described as a nice place, especially for bedridden patients, with outstanding medical staff.
  • pro The staff are attentive, friendly, and caring throughout the post-acute experience.
  • pro Aide Myrtle is praised for going above and beyond and genuinely caring for patients.
  • pro The rehabilitation department is top-rate, with highly skilled PT, OT, and speech therapists and exemplary service (e.g., Jamal's personal assistance).
  • pro Renovations are well-liked, and the building is clean and welcoming.
  • pro Therapy helps patients regain strength and independence, often enabling them to return home.
  • pro The overall community and quality of care are consistently highlighted as excellent.
  • pro Nurses, CNAs, and therapists are repeatedly commended for kindness, professionalism, and patient-centered care.
  • pro The facility maintains a clean, well-equipped gym and offers comprehensive therapy services with dedicated staff.
  • pro Staff routinely check in on patients, address questions promptly, and show genuine dedication across departments.

Cons

  • pro The staff leaves patients sitting in a soiled diaper for over an hour, and the food is horrible.
  • pro The facility is dirty and insulin is not being administered as it should be.
  • pro The physical therapy is inadequate, with only about 30-40 minutes of therapy per day.

Review

Willow Grove Post Acute in Hatboro has become a focal point of families seeking a caring, collaborative, and active rehabilitation environment. Across many experiences, the facility is repeatedly described as a place where the patient is treated with genuine warmth and where the medical and rehabilitation teams work together to support recovery. Visitors consistently note a welcoming atmosphere - from a warm lobby greeting to the efficient onboarding process - that helps ease the sometimes stressful transition from hospital to post-acute care. The overarching sentiment is that this is a well-run center that prioritizes patient comfort, dignity, and progress.

A recurring theme in the many reviews is the exceptional personal attention given by frontline staff. Several accounts highlight aides and nurses who go above and beyond: Myrtle the aide is singled out for special praise for her care with a family member; Andre the CNA is lauded for making a new resident feel at home; and a number of aides - Shanti, Myrtle, and Kate Paley - are repeatedly described as patient, helpful, and ready to assist. In the administrative and help-desk domains, Jordan the business office manager and Wendy in PT are singled out for their kindness and effectiveness. Across shifts, family members and patients alike emphasize that staff are friendly, approachable, and genuinely invested in helping people feel safe and supported.

The rehabilitation program at Willow Grove Post Acute is a standout element for many families. Therapists and therapy aides are often named by grateful patients for their skill, encouragement, and tailored approaches. The physical therapy department, in particular, receives high praise for creating individualized programs designed to restore strength and mobility. Melissa and Deena are specifically acknowledged as outstanding therapists, while the broader PT and OT teams are credited with keeping patients motivated and focused on walking and independence. The presence of a well-organized gym, a structured activities calendar, and even a library shows a commitment to holistic recovery - ensuring that therapy isn't just about sessions, but about building a full, engaging routine during rehab.

Communication and care coordination are frequently highlighted as strengths. Reviewers describe staff who listen carefully, answer questions promptly, and treat patients with kindness and dignity. The social work and case management teams, in particular, are praised for their helpfulness and for coordinating the many facets of care - from therapy priorities to discharge planning. In one strong endorsement, a social worker named Jordan Alpo is thanked for wonderful work; other family members credit social workers and therapists with guiding their loved ones through recovery with clarity and compassion. The sense of teamwork across nursing, therapy, dietary, housekeeping, and administration is a common thread that runs through many positive narratives.

Cleanliness, renovations, and overall environment are consistently cited as positive features. Multiple reviews comment on a clean facility, pleasant aesthetics, and the impression that the place is well maintained. The gym is described as stocked with equipment and organized, and the building itself is praised for its bright, odor-free atmosphere. The renovations mentioned by some reviewers add to the sense that Willow Grove Post Acute is an up-to-date, cared-for space where patients can focus on healing without distractions. Even the social and recreational options - well-planned activities and accessible library resources - are noted as valuable components of the recovery experience.

Food quality appears in a more mixed light across reviews, reflecting a common reality of long-term care settings. Several accounts celebrate delicious, enjoyable meals and note that the dietary staff is responsive to patient needs and preferences. In contrast, a few reviewers describe the food as average or less satisfactory, with some suggesting room for improvement. One remark warmly acknowledges very good cooking, while another candidly states that the food could use work, though it is not horrible. Taken together, it seems Willow Grove Post Acute makes a strong effort to provide good nourishment as part of the overall care experience, with occasional variability in satisfaction matches to individual tastes.

There are a few cautionary notes embedded within the largely glowing feedback. One reviewer shared a troubling experience, describing a period when a patient was left in a soiled diaper for over an hour and a separate concern about insulin administration, culminating in an emergency response. While such reports are not representative of the majority of the positive experiences described, they serve as important reminders that every patient's experience must be monitored closely and that accountability and responsiveness are critical under all circumstances. The presence of these concerns alongside many accolades suggests Willow Grove Post Acute is generally well-regarded but, like any care facility, can face challenges that require ongoing attention and improvement.

Overall, Willow Grove Post Acute emerges as a rehabilitation-focused center where patient progress, compassionate care, and teamwork are at the heart of daily operations. Families repeatedly credit staff across roles - from nurses and CNAs to therapists, social workers, and administrators - with fostering a supportive environment that not only promotes physical recovery but also preserves dignity and hope. The combination of highly engaged clinicians, patient-centered care plans, and a dedication to a clean, welcoming setting makes this facility a trusted option for post-acute rehabilitation, even as some reviewers call for continued attention to therapy duration, dietary consistency, and promptness in daily care routines. In sum, the consensus is that Willow Grove Post Acute is a place where many patients make meaningful strides toward independence, often thanks to the deliberate, people-first care provided by a wide and dedicated team.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Trenton-Mercer County (17 miles away) Trenton-Mercer County (17 miles away)
  • Philadelphia International (21 miles away) Philadelphia International (21 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

ProMedica Total Rehab + (Willow Grove) in Hatboro, PA is a vibrant and fully furnished assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. Our spacious apartments are equipped with cable or satellite TV, Wi-Fi/high-speed internet, and telephone services for convenience.

We prioritize the health and happiness of our residents by providing 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff also coordinates with healthcare providers to ensure comprehensive care management. Medication management and diabetes diet support are available to address specific health needs.

At ProMedica Total Rehab + (Willow Grove), we believe that nutrition plays a crucial role in maintaining overall wellness. Our dining room offers delicious meals prepared by our expert chefs, while catering to special dietary restrictions. Residents can enjoy their meals in a comfortable setting while socializing with fellow residents.

Engaging in daily activities is an essential part of maintaining an active lifestyle, which is why we offer a mental wellness program along with scheduled daily activities to stimulate the mind and body. Residents can also explore the nearby parks for leisurely walks or spend time at nearby cafes, restaurants, pharmacies, physicians' offices, theaters, hospitals, and transportation options for added convenience.

We understand that moving into an assisted living community can be overwhelming; thus, our move-in coordination service assists in making the transition as smooth as possible. Additionally, our housekeeping services ensure that residents can enjoy a clean living environment without worrying about chores.

ProMedica Total Rehab + (Willow Grove) provides a warm and supportive environment where seniors can thrive physically, mentally, and socially while receiving personalized care tailored to their individual needs.

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (1.4 miles)
  • CVS Pharmacy (2.2 miles)
  • Walgreens (2.2 miles)
  • CVS Pharmacy (4.2 miles)
  • Eric's Rx Shoppe (4.9 miles)
  • CVS Pharmacy (4.9 miles)
  • CVS Pharmacy (5 miles)

Physicians

  • Hatboro Medical Associates (1.7 miles)
  • AMS Cardiology (2.7 miles)
  • Stoltz and Hahn Family Practice (5.4 miles)
  • Central Bucks Family Practice (6.7 miles)
  • Kressly Pediatrics (6.9 miles)
  • Schwarz Dermatology (7.5 miles)
  • Wrightstown Family Medicine (8.4 miles)

Transportation

  • Septa Warminster Train Stn (2.4 miles)
  • SEPTA Jenkintown-Wyncote Station (5.2 miles)
  • Ambler Station (6.9 miles)
  • Stenton Station (8.2 miles)

Restaurants

  • Debbie's Place (2.5 miles)
  • McDonald's (2.5 miles)
  • Chick-Fil-A (2.8 miles)
  • Red Stallion (2.9 miles)
  • Taco Bell (3 miles)
  • Philomena Santucci's Square Pizza (3 miles)
  • Mike's York Street Bar & Grill (3.2 miles)

Hospitals

  • Abington Memorial Hospital (3.1 miles)
  • Abington Hospital, Widener Building (3.2 miles)
  • Holy Redeemer Hospital (3.5 miles)
  • Fox Chase Cancer Center (6.1 miles)
  • Chestnut Hill Emergency Room (8.4 miles)
  • Jefferson Torresdale Hospital (8.5 miles)
  • Albert Einstein Employee Health Center (8.8 miles)

Cafes

  • Starbucks (3.2 miles)
  • Starbucks (4.9 miles)
  • Backyard Beans Coffee (6.9 miles)

Parks

  • Homested Park (4.6 miles)
  • Champion Park Playground (5.7 miles)
  • Windlestrae Park (8.3 miles)
  • Tyler State Park (8.9 miles)

Theaters

  • Regal Warrington Crossing Screenx, 4Dx, Imax & RPX (4.7 miles)
  • AMC Neshaminy 24 (7.5 miles)
  • AMC 309 Cinema 9 (7.7 miles)

Places of Worship

  • Neshaminy Warwick Presbyterian Church (5.1 miles)
  • New Beginnings Church (6.5 miles)
  • Mary Mother of the Redeemer (9.3 miles)
  • St Luke's Episcopal Church (9.6 miles)

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