ProMedica Total Rehab + (Willow Grove) in Hatboro, PA
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3485 Davisville Road, Hatboro, PA 19040
For more information about senior living options: (844) 490-3973
Willow Grove Post Acute is an outstanding rehab facility. The staff are attentive, friendly, and compassionate. The rehabilitation department delivers top-rate care with individualized programs. The facility is clean, bright, and welcoming. Aides like Myrtle and Rasheeda are amazing and genuinely caring. Jamal provided exemplary customer service by guiding visitors directly to their destination. Therapists Melissa and Deena demonstrated excellent skill and encouragement. The center offers a well-planned activities calendar and a library to keep residents engaged.
The facility was described as dirty, and insulin was not administered as prescribed. Residents were left in soiled diapers for over an hour, and the food was horrible. The facility relies heavily on agency staff, leading to safety concerns and some rude, overworked nurses. A family member reported being mistreated by most of the staff, with basic needs unmet and little communication. There is insufficient staff during night shifts and weekends, compromising care. One reviewer called the place a disgrace and said it had become unacceptable. Return calls and communication were frequently lacking; families were left without updates about their loved ones.Willow Grove Post Acute at ProMedica Total Rehab + is best suited for seniors and adults emerging from hospital care who need vigorous, hands-on rehabilitation and steady nursing supervision to regain independence. This community shines for those who require focused PT, OT, and SLP services in a clean, well-maintained setting with a rehabilitation-forward culture. Families prioritizing real progress in mobility, strength, and daily functioning will find the most value here, as the rehab department consistently earns praise for skilled, personalized therapy and a caring, attentive staff.
Those who may want to look at alternatives are those for whom consistent communication and staffing stability are nonnegotiable. Several reviews flag uneven experiences with bedside communication, delayed updates, and a higher reliance on agency staff, which can translate into unfamiliar faces on shifts and lapses in responsiveness. For families who need constant, predictable oversight or who have had safety concerns or frustration with meal service in the past, it's prudent to compare other local options before committing.
The strongest draw here remains the rehab strength. Patients repeatedly note highly skilled PT/OT and speech therapy, with therapists who tailor programs and push toward meaningful recovery. Nursing care is frequently described as compassionate and capable, and aides are appreciated for going above and beyond in daily assistance. Cleanliness and a well-kept environment support the recovery mindset, and many families credit social workers, case managers, and admissions staff with guiding transitions smoothly. The presence of a robust activity calendar and even a library adds small but meaningful quality-of-life benefits during rehab stays.
However, cons recur in the feedback as well. Not every experience matches the best-case narratives: several families report inconsistent communication, delays in returning calls, and few examples of immediate coverage during off-hours. Some criticized portions of service, including meals and overall daily responsiveness, and there are sporadic safety and hygiene concerns raised by a minority of reviewers. A recurring theme is the use (and perceived overuse) of agency staff on some units, which can undermine familiarity with individual residents and complicate care coordination. These threads are real reminders that the patient experience can hinge on shifts and personal interactions as much as on clinical skill.
Still, the strong therapy outcomes and the heart of the staff offset many of these concerns for materially rehab-focused stays. When therapists and nurses consistently engage in goal-oriented programs, patients often achieve mobility milestones that elevate independence and confidence. Clean facilities, renovation updates, and staff who communicate warmth and patience contribute to a positive atmosphere that supports recovery and reduces the emotional burden on families. In practical terms, progress plus a caring environment tends to outweigh occasional communication gaps, especially for families who can participate actively in goal-setting and regular progress checks.
For families weighing a choice, start with a clear plan: designate a primary point of contact for updates, insist on a dedicated case manager, and request transparent, regular progress reporting from the therapy team. Ask about who will be on nights and weekends, and seek specifics on meals and daily hygiene support to avoid surprises. If consistency and seamless communication are non-negotiables, compare Willow Grove with nearby post-acute facilities that emphasize stable staffing and tighter internal communication protocols. Accelerate Rehab Willow Grove, for example, is a known option in the area and may offer a different staffing pattern and care cadence that could better align with particular priorities. In the end, Willow Grove delivers standout rehab potential with compassionate care; it remains a strong choice for those prioritizing recovery gains, provided expectations on staffing consistency and communication are actively managed.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Trenton-Mercer County (17 miles away) Philadelphia International (21 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.ProMedica Total Rehab + (Willow Grove) in Hatboro, PA is a vibrant and fully furnished assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. Our spacious apartments are equipped with cable or satellite TV, Wi-Fi/high-speed internet, and telephone services for convenience.
We prioritize the health and happiness of our residents by providing 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff also coordinates with healthcare providers to ensure comprehensive care management. Medication management and diabetes diet support are available to address specific health needs.
At ProMedica Total Rehab + (Willow Grove), we believe that nutrition plays a crucial role in maintaining overall wellness. Our dining room offers delicious meals prepared by our expert chefs, while catering to special dietary restrictions. Residents can enjoy their meals in a comfortable setting while socializing with fellow residents.
Engaging in daily activities is an essential part of maintaining an active lifestyle, which is why we offer a mental wellness program along with scheduled daily activities to stimulate the mind and body. Residents can also explore the nearby parks for leisurely walks or spend time at nearby cafes, restaurants, pharmacies, physicians' offices, theaters, hospitals, and transportation options for added convenience.
We understand that moving into an assisted living community can be overwhelming; thus, our move-in coordination service assists in making the transition as smooth as possible. Additionally, our housekeeping services ensure that residents can enjoy a clean living environment without worrying about chores.
ProMedica Total Rehab + (Willow Grove) provides a warm and supportive environment where seniors can thrive physically, mentally, and socially while receiving personalized care tailored to their individual needs.
ProMedica Total Rehab + (Willow Grove) is located at 3485 Davisville Road, Hatboro, PA 19040 in Montgomery County, Pennsylvania
ProMedica Total Rehab + (Willow Grove) on seniors.fyi includes 8 photos including images showing interior, decor, dining, living room, exercise equipment, artwork, lighting, gym, and more.
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Interior
Decor
Living Room
Bedroom
Dining
Lighting
Artwork
Exercise Equipment
