Gloria Dei

Pros

• The staff were described as great, with an outstanding front desk and nursing team.
• Nurse Kelly put the patient at ease and got the IV in on the first try.
• The front desk and nursing staff were outstanding.
• Dr. Khoury was well liked by the reviewer.
• Sandra Mazzella, CRNP, took time to listen, order proper testing, and notice small details.
• Giavanna helped resolve insurance issues and secured an appointment that fit the schedule.
• The overall experience from start to finish was great.

Cons

• The reviewer notes that the office layout and processes are extremely confusing and poorly organized.
• There were charting errors and misinformation, including a diagnosis entered without performing an exam.
• There are long wait times to see a neurologist.
• The phone system makes it nearly impossible to reach a live person, with extended holds and frequent transfers.
• Appointments were canceled on the day of the visit with no explanation.
• Some staff and physicians were rude or dismissive, undermining patient trust.
• Follow-up calls and messages were not returned; there is no reliable callback system.
• Transportation delays caused elderly patients to miss appointments and dialysis.

Review

The collection of experiences paints a picture of a sprawling neurological care system that can feel overwhelming and disjointed at times, with moments of genuine kindness and expertise amid a backdrop of confusion, delays, and frustrating communication. Patients describe a complex office complex with multiple locations, where getting a straight answer, a timely appointment, or even a reliable phone connection can feel like navigating a maze. The overall impression is a facility that has the potential to deliver strong clinical care, but that is often hampered by administrative friction and a sense that getting through to someone who can actually help is a rare accomplishment.

A recurring thread centers on chart accuracy and the gap between examination and documentation. Several reviews allege that misinformation and mistakes appeared in chart notes, and very troublingly, some patients report that diagnoses or test results were recorded without the corresponding exam or evaluation having actually occurred. This kind of discrepancy raises serious concerns about patient safety and the reliability of records, especially in a field where timely and accurate information can be life-or-death. The worry extends beyond individual patients: advocates have been contacted repeatedly, and there is a sense that such errors could put others at risk as well.

Scheduling and appointment access emerge as another major theme. Patients recount long wait times to see a neurologist, frequent transfers between locations, and repeated dead ends when attempting to book as new patients or to secure timely follow-up. The frustration is palpable: call lines that seem impossible to reach, being placed on hold for extended periods, and inconsistent guidance about which location to call or which department handles what. There are explicit stories of hours-long holds, 39 minutes on one call, and 1 hour-plus waits on multiple occasions, with the result that the act of scheduling becomes a source of stress in itself rather than a straightforward path to care.

Transportation and accessibility concerns also color several reviews. One particularly painful account involved an elderly, wheelchair-bound veteran whose transportation was late, causing him to miss a dialysis appointment and an expected medical visit. The reviewer felt not only disappointment but anger at what felt like a lack of consideration for the vulnerable population they were trying to serve. This sentiment underscores how logistical failures beyond the clinic doors - like transportation - can derail care and undermine trust in the system.

Amid the challenges, there are clearly bright spots and standout moments of compassionate, patient-centered care. A patient recounts an infusion visit where a nurse named Kelly deftly navigated the difficult task of finding a small needle and achieving successful access on the first attempt, a stark contrast to prior experiences at other infusion centers. The front desk staff is repeatedly praised for professional and courteous service, with multiple accounts of staff who go above and beyond to reassure patients, help them navigate insurance snafus, and schedule appointments in a way that fits patients' lives. The infusion experience is highlighted as a model of how frontline staff can positively influence the patient experience, even when the broader system feels strained.

Within this mix of praise and critique, individual providers shine for some patients. One reviewer recalls a physician, Dr. Khoury, as someone they liked during an initial appointment, who encouraged prompt action if issues arose. A CRNP named Sandra Mazzella earns repeated accolades for his/her thoroughness, willingness to listen, and ability to see details others might miss, which helped the reviewer feel valued and understood. In another note, a staff member named Giavanna earns honor for her empathy and efficiency, deftly handling insurance issues and fitting appointments to a complicated schedule. The collective sentiment is that, when patients encounter these caring clinicians and capable support staff, the experience can be genuinely positive and even uplifting.

There are, however, sharp reminders of what can go wrong in the doctor-patient relationship when responsiveness and follow-through fail. Several reviews recount troubling interactions with a physician who could be brusque on the phone, indicating a dismissive attitude toward patients seeking guidance after hours. Others describe a pattern of attempts to contact the clinic for urgent needs - particularly after seizures or while on new medications - where calls go unreturned or are met with long delays. The underlying message is clear: even when the clinical care itself may be solid, the perceived accessibility and reliability of the practice - especially in moments of urgency - profoundly affect trust and satisfaction.

Taken together, these experiences point to a health system with meaningful clinical strengths but brittle administrative and logistical foundations. The best care appears to come from clinicians who listen, show empathy, and back it up with practical, patient-centered actions - whether that means quick and accurate chart notes, efficient infusion care, or insurance navigation that keeps patients from getting buried in bureaucracy. Yet the most distressing stories boil down to a few core issues: difficulty reaching the right person, frequent misrouting of calls, inconsistent location information, and the real dangers that can arise when scheduling and communication fail to keep pace with urgent neurological needs. The overall takeaway is a call for tighter coordination, more reliable phone access, improved chart accuracy, and a renewed emphasis on accessibility and respectful, proactive patient engagement.

In the end, patients who experience this care landscape often describe a dual reality: moments of outstanding, compassionate, and professional service that remind them why they sought care in the first place, tempered by repeated administrative bumps that can make even routine steps feel daunting. The hope implicit in these narratives is that the strong clinicians and dedicated staff can be supported by a more streamlined, patient-centered system - one where accurate records, timely appointments, accessible communication, and thoughtful consideration for the most vulnerable patients are standard practice, not exceptions.

This part of Huntingdon Valley, Pennsylvania, offers a convenient and diverse array of amenities for seniors looking to settle in the area. With multiple pharmacies like CVS and Walgreens nearby, access to healthcare services is easily accessible. There are various dining options ranging from fast food chains like McDonald's and Taco Bell to local establishments such as Debbie's Place and Red Stallion for a more upscale meal. Medical care is readily available with reputable practices such as Hatboro Medical Associates and Stoltz and Hahn Family Practice in close proximity. Public transportation options like Septa train stations are within a few miles, making it easy to navigate around the area. In case of emergencies, several hospitals including Holy Redeemer Hospital and Abington Memorial Hospital are nearby. For leisure activities, there are parks like Champion Park Playground and Homestead Park for outdoor enjoyment, while theaters like Regal Warrington Crossing provide entertainment options. Additionally, places of worship like Neshaminy Warwick Presbyterian Church cater to spiritual needs. Overall, this neighborhood offers a well-rounded environment for seniors seeking a comfortable and convenient lifestyle in Huntingdon Valley.

Pharmacies

• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (4.3 miles)
• CVS Pharmacy (4.6 miles)
• Eric's Rx Shoppe (5.5 miles)
• CVS Pharmacy (5.5 miles)

Restaurants

• McDonald's (2.2 miles)
• Debbie's Place (2.8 miles)
• Chick-Fil-A (3.4 miles)
• Philomena Santucci's Square Pizza (3.5 miles)
• Taco Bell (3.5 miles)
• Red Stallion (3.6 miles)
• Mike's York Street Bar & Grill (3.7 miles)

Physicians

• Hatboro Medical Associates (2.3 miles)
• AMS Cardiology (3.2 miles)
• Stoltz and Hahn Family Practice (4.8 miles)
• Central Bucks Family Practice (7.2 miles)
• Kressly Pediatrics (7.5 miles)
• Schwarz Dermatology (8.2 miles)
• Wrightstown Family Medicine (8.5 miles)

Transportation

• Septa Warminster Train Stn (2.9 miles)
• SEPTA Jenkintown-Wyncote Station (5 miles)
• Ambler Station (7.4 miles)
• Stenton Station (8.1 miles)
• Septa Wayne Junction Station (9.8 miles)

Hospitals

• Holy Redeemer Hospital (3 miles)
• Abington Memorial Hospital (3 miles)
• Abington Hospital, Widener Building (3.1 miles)
• Fox Chase Cancer Center (5.7 miles)
• Jefferson Torresdale Hospital (7.8 miles)
• Chestnut Hill Emergency Room (8.5 miles)
• Albert Einstein Employee Health Center (8.5 miles)

Cafes

• Starbucks (3.7 miles)
• Starbucks (4.5 miles)
• Backyard Beans Coffee (7.3 miles)

Parks

• Champion Park Playground (5.2 miles)
• Homested Park (5.3 miles)
• Tyler State Park (8.8 miles)
• Windlestrae Park (8.9 miles)

Theaters

• Regal Warrington Crossing Screenx, 4Dx, Imax & RPX (5.4 miles)
• AMC Neshaminy 24 (6.9 miles)
• AMC 309 Cinema 9 (8.3 miles)

Places of Worship

• Neshaminy Warwick Presbyterian Church (5.6 miles)
• New Beginnings Church (6.9 miles)
• St Luke's Episcopal Church (9.4 miles)