Arbors At London

Pros

• The staff at London Health and Rehab are loving, thoughtful, and genuinely care for residents.
• The facility is clean, pleasant, and welcoming, with seasonal decorations that uplift the environment.
• Tiffany, the activities director, ensures residents go on outings and enjoy daily engaging activities.
• Heidi and Taylor consistently provide excellent care and go the extra mile for residents.
• The dining program offers tasty, well-presented meals with ample choices.
• Nurses, aides, and volunteers are attentive and provide personal, loving care as if residents were family.
• The enrichment program helps residents feel like part of the family and stay engaged.
• Megan Reisinger is honest, caring, and effective at coordinating admissions and communicating with families.
• The staff, management, and physicians create a friendly and caring environment.
• Victoria and Heidi provided kind, loving, and gentle care during a resident's final hours.
• Therapists are knowledgeable, patient, and help residents progress toward their goals.

Cons

• They describe the facility as a disgusting place, noting that the phones are never answered and that medical services are poor; a patient was congested and unable to breathe, with treatment that did not help.
• They claim the staff did not take care of their mother, and that neglect led to her hospitalization with a bad infection after staying there less than three weeks.

Review

London Health and Rehab in London, Ohio, emerges in these accounts as a place where residents are treated with genuine care and where families frequently feel welcomed and reassured by the people who work there. Across many heartwarming memories, the staff are described as loving, thoughtful, and committed to helping residents regain strength and enjoy meaningful days. Cleanliness is repeatedly highlighted, and the facility's atmosphere is described as inviting and comforting, with a sense that the place was designed to feel less like a clinical setting and more like a supportive community.

A central thread in the praise is the gym of people who make daily life meaningful for residents. The activity programs are a standout feature, led by Tiffany, the life enrichment director, who is frequently credited with arranging a steady stream of outings and activities that keep residents engaged. Several families specifically note that Tiffany ensures there is something enjoyable to do every day, and many describe her as doing an "amazing" job at providing varied activities. The overall impression is that the enrichment program isn't an afterthought but a cornerstone of good care, aimed at keeping residents active and socially connected. In one review, Tiffany Castle is singled out as the best activities director, reflecting a broader sense that the activities team makes a real difference in daily life.

Care is described in terms of warmth and attentiveness. Families repeatedly note that nurses, aides, and volunteers respond quickly, offering personal, loving care as if they were caring for a family member. Several reviews speak of staff going the extra mile, with specific mentions of individuals who formed strong, trusting bonds with residents. For example, particular appreciation is given to the teamwork of the nursing and support staff who weather staffing challenges with dedication, often working long shifts to ensure residents receive the attention they need. The overall tone suggests a culture of compassion among the care providers, with residents and families feeling seen, heard, and valued.

The rehab and recovery stories echo a similar sentiment of gratitude and achievement. Reviewers who came to London Health and Rehab for rehabilitation describe therapists and caregivers as knowledgeable and patient, helping people regain mobility and confidence. One reviewer recounts leaving the center with a better ability to walk, the support of therapists and staff helping them reach goals and regain independence. The environment - decorated seasonally, with a pleasant dining area and well-presented food choices - contributes to a sense of well-being that complements the clinical and therapeutic efforts. There are also personal testimonies from pastors and family members who emphasize the emotional and spiritual support offered by staff, making the rehabilitation journey feel collaborative and hopeful.

Family members who entrusted loved ones to London Health and Rehab consistently report heartfelt gratitude. Several stories describe residents thriving because they were treated like family by the staff, with enrichment programs that provided both engagement and comfort. Mothers and grandmothers in particular are recalled as having been cared for with patience, kindness, and a willingness to go above and beyond to meet needs. In these accounts, staff members are not just caregivers but partners in the family's caregiving journey, offering reassurance during difficult times and celebrating small triumphs along the way. The sense of community is reinforced by the personal connections families mention - stories about nurses sharing laughter, aides offering a listening ear, and management teams that listen and respond with care.

Not every account is uniformly positive, and a few reviews highlight serious concerns that potential families would want to consider. One reviewer described the experience as "disgusting," citing repeated phone calls going unanswered and criticizing the medical services as insufficient. This account referenced a patient who was congested and poorly managed, and described experiences as chaotic and unsatisfactory. Another family shared a troubling note about neglect contributing to a patient's deterioration, reporting that their loved one spent less than three weeks at the facility before encountering serious health issues that required hospitalization. These viewpoints underscore that, while many experiences are deeply positive, there are real and frightening concerns about responsiveness and the quality of medical care in some cases.

In a longer arc, several other testimonials illustrate a deeply personal sense of trust and gratitude, even when the circumstances were challenging. For example, families describe staff who treated their loved ones with tenderness and respect during end-of-life moments and highlights of the enrichment programs that helped residents feel part of a community. One family recounts the care their mother received over two years, noting that nurses and aides treated her as if she were their own mother, and that the staff offered stories and moments of connection that helped the whole family cope. The admittance and coordination process is also praised, with Megan Reisinger repeatedly named as a compassionate advocate who facilitates smooth transitions and provides reliable information during difficult times. Several reviews emphasize her honesty, attentiveness, and genuine concern for both patients and families.

Overall, London Health and Rehab appears to be a facility where the majority of reviews celebrate a spirit of care, compassion, and community. The staff are frequently described as going above and beyond to keep residents engaged and comfortable, the enrichment and activity programs are highlighted as meaningful and well-run, and the environment feels clean, welcoming, and family-centered. At the same time, prospective families are reminded that experiences can vary and that there are legitimate concerns to investigate - particularly around responsiveness and medical services. The facility's strongest advocates point to dedicated individuals, such as Tiffany, Megan Reisinger, Heidi, and Taylor, whose consistent commitment to residents' well-being helps create a positive, supportive atmosphere for many who call London Health and Rehab home.

This part of London, Ohio, offers a convenient and accessible location for senior living with a variety of amenities within close proximity. The area boasts several hospitals, physicians' offices, and pharmacies providing easy access to healthcare services. Additionally, there are numerous dining options, including popular chain restaurants like McDonald's and Wendy's, as well as local eateries such as the Red Brick Tavern. Places of worship are also nearby for spiritual nourishment and community engagement. For recreational activities, several parks are within a short drive, offering opportunities for outdoor leisure and relaxation. Overall, this part of London combines convenience with a range of services to support a comfortable and fulfilling senior living experience.

Hospitals

• The Arbors of London (0 miles)
• Madison County Hospital (0.6 miles)
• Madison Health (0.6 miles)
• Springfield Urology (18.6 miles)

Physicians

• Madison Medical Center (0.1 miles)
• Ramalingam Selvarajah (0.2 miles)
• Kearfott Jeffrey MD (0.4 miles)
• Park Avenue Family Practice (0.5 miles)
• Cain Jeffrey DPM (0.6 miles)
• Greater Ohio Eye Surgeons (0.8 miles)
• Greater Ohio Cardiology (9.3 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Kroger Pharmacy (0.6 miles)
• Ernie's Pharmacy (0.9 miles)
• Medicine Shoppe Pharmacy (0.9 miles)
• Village Pharmacy (13.3 miles)
• Walmart Pharmacy (16.9 miles)
• CVS Pharmacy (17.2 miles)

Restaurants

• McDonald's (0.8 miles)
• Red Brick Tavern (0.8 miles)
• M & M Diner (1 miles)
• Wendy's (5.1 miles)
• McDonald's (5.1 miles)
• Waffle House (5.7 miles)
• Arby's (5.9 miles)

Places of Worship

• Catholic Diocese of Columbus (0.8 miles)
• Restoration Worship Center (0.8 miles)
• Fountain of Truth Ministries (0.9 miles)
• Miller, Chester I: Chester I Miller (3.2 miles)
• Procter Camp & Conference Center (9.2 miles)
• Maranatha Community Fellowship (11 miles)
• St Charles Borromeo (11.2 miles)

Transportation

• Amazing Creations Taxidermy (1.1 miles)

Parks

• Prairie Oaks Metro Park (11.3 miles)
• Battelle Darby Creek Metro Park (12.5 miles)
• Goshen park (13.9 miles)
• Freedom Park (16.1 miles)
• CJ Brown Playground (16.6 miles)
• Hilliard Municipal Park (17.3 miles)
• Pastime Park (17.5 miles)

Cafes

• Panera Bread (16.7 miles)
• Tim Hortons (17.7 miles)

Theaters

• Cinema 10 (16.7 miles)
• AMC Starplex Columbus 10 (16.8 miles)