Arbors At London

Pros

• London Health and Rehab is always full of helpful staff who genuinely want to do their best work to help residents back on their feet.
• The staff are loving, thoughtful, and truly care for the people in their care.
• They keep everything clean and the facility feels welcoming.
• The activity coordinator Tiffany ensures residents go places and enjoy daily activities.
• The staff show grace and love in their daily care.
• From administration to the facility manager, each person makes a daily effort to keep residents content and safe.
• The place is welcoming to new residents and keeps them active.
• The nurses, aides, and volunteers provide attentive, personal loving care as if each patient were a family member.
• The enrichment program and activities help residents feel connected and entertained.
• Megan Reisinger and the London Health and Rehab team are praised for honesty, attentiveness, and genuine dedication to quality senior care.

Cons

• Disgusting place. Never answers there phone.
• The facility did not take care of the reviewer's mother; due to neglect she is in the hospital with a bad infection.
• The reviewer's grandmother was here for just over three weeks and never once saw a doctor.
• This place is just horrible all around.
• They do not give the medicine as they should.
• The nurses are on their phones, not answering calls from residents.
• The facility has lost the resident's outfits that were bought from home.
• The reviewer's sister has been attacked in her bed by a roommate and given a black eye.

Review

Arbors At London is best suited for seniors who want a rehab-focused, socially rich living environment where staff genuinely care and residents form a sense of family. The community shines for those who need short-term or longer rehabilitation with the goal of returning home, as therapists demonstrate patience and effectiveness and the activities program keeps daily life engaging. Families repeatedly highlight a life-enrichment approach and a team that arranges outings and meaningful programs, making the environment feel purposeful and supportive. Clean, welcoming common areas and well-cared-for dining add to a stable, home-like vibe, creating a practical option for those who value warmth, attentiveness, and measurable progress toward mobility and independence.

However, potential residents should note that not every experience matches the glowing chorus. A subset of reviews portrays serious lapses in care, from unanswered calls to concerns about timely medical responses and hospital transfers. Some families allege missed medications, delays in doctor involvement, or the perception that staff are stretched too thin on difficult shifts. Staffing pressures and high workloads appear in several accounts, with caregivers sometimes described as rushed. Those who require constant physician oversight, strict adherence to medical protocols, or a tightly controlled clinical model may find these narratives worrisome and should probe current staffing patterns, escalation procedures, and the facility's readiness to address urgent medical needs before deciding.

On the plus side, the strongest argument for Arbors At London is the proven commitment of front-line staff. Repeated testimonials praise nurses, aides, and coordinators who treat residents like family, respond quickly, and go the extra mile - consistently described as loving, patient, and deeply invested in each person's well-being. The admissions liaison, Megan Reisinger, is singled out for efficiency, honesty, and thorough communication, with families noting she keeps everyone informed throughout the process. The enrichment program, led by Tiffany, consistently earns praise for varied, engaging activities that preserve connection to the community and daily life. Cleanliness and pleasant dining further reinforce a sense of safety and normalcy, creating a solid base where rehab progress can translate into real improvement.

Still, the facility's mixed reviews cannot be dismissed. Instances of neglect or inadequate medical response haunt the narratives of some families, including concerns about respiratory distress, delayed physician involvement, and inconsistent communication during emergencies. Complaints about phone responsiveness and routine medication administration surface in certain critiques, alongside reports of lost personal items and uneven staff presence on shifts. These are not universal experiences, but they are credible enough to raise red flags for families with high medical needs, memory care considerations, or a preference for near-flawless oversight. Prospective residents should demand transparent performance data, review incident documentation, and verify whether current staff-to-resident ratios meet expectations.

For decision-making, Arbors At London offers a compelling blend of rehab-focused outcomes and a grounded, supportive culture. Families routinely report that residents regain function - often enough to return home - and that the transition into and out of the center is well managed. The staff's attentiveness and the robust activity program stand out as differentiators that can significantly affect mood, motivation, and engagement. To mitigate risk, visitors should scrutinize the care plan structure, request samples of care plans, and inquire about medical director involvement and on-site physician hours. Practical steps include taking a tour of the rehab gym, meeting the director of nursing, and reviewing a representative weekly schedule to assess whether staffing supports timely care and mobility goals.

Ultimately, Arbors At London makes a strong case for families prioritizing rehab efficacy, social vitality, and a genuinely caring atmosphere. When those priorities align with solid oversight and reliable staffing, this community delivers meaningful value and concrete daily gains. For seniors who require near-constant medical vigilance, or for families unwilling to tolerate reports of delayed care, alternatives with more consistent physician presence or stricter quality-control measures may be a wiser match. The decision should hinge on current staff stability, transparency around incident handling, and a clear plan for maintaining medical responsiveness. With due diligence, Arbors At London can be a trusted partner in moving a loved one toward greater independence and a steadier, more fulfilling daily life.

This part of London, Ohio, offers a convenient and accessible location for senior living with a variety of amenities within close proximity. The area boasts several hospitals, physicians' offices, and pharmacies providing easy access to healthcare services. Additionally, there are numerous dining options, including popular chain restaurants like McDonald's and Wendy's, as well as local eateries such as the Red Brick Tavern. Places of worship are also nearby for spiritual nourishment and community engagement. For recreational activities, several parks are within a short drive, offering opportunities for outdoor leisure and relaxation. Overall, this part of London combines convenience with a range of services to support a comfortable and fulfilling senior living experience.

Hospitals

• The Arbors of London (0 miles)
• Madison County Hospital (0.6 miles)
• Madison Health (0.6 miles)
• Springfield Urology (18.6 miles)

Physicians

• Madison Medical Center (0.1 miles)
• Ramalingam Selvarajah (0.2 miles)
• Kearfott Jeffrey MD (0.4 miles)
• Park Avenue Family Practice (0.5 miles)
• Cain Jeffrey DPM (0.6 miles)
• Greater Ohio Eye Surgeons (0.8 miles)
• Greater Ohio Cardiology (9.3 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Kroger Pharmacy (0.6 miles)
• Ernie's Pharmacy (0.9 miles)
• Medicine Shoppe Pharmacy (0.9 miles)
• Village Pharmacy (13.3 miles)
• Walmart Pharmacy (16.9 miles)
• CVS Pharmacy (17.2 miles)

Restaurants

• McDonald's (0.8 miles)
• Red Brick Tavern (0.8 miles)
• M & M Diner (1 miles)
• Wendy's (5.1 miles)
• McDonald's (5.1 miles)
• Waffle House (5.7 miles)
• Arby's (5.9 miles)

Places of Worship

• Catholic Diocese of Columbus (0.8 miles)
• Restoration Worship Center (0.8 miles)
• Fountain of Truth Ministries (0.9 miles)
• Miller, Chester I: Chester I Miller (3.2 miles)
• Procter Camp & Conference Center (9.2 miles)
• Maranatha Community Fellowship (11 miles)
• St Charles Borromeo (11.2 miles)

Transportation

• Amazing Creations Taxidermy (1.1 miles)

Parks

• Prairie Oaks Metro Park (11.3 miles)
• Battelle Darby Creek Metro Park (12.5 miles)
• Goshen park (13.9 miles)
• Freedom Park (16.1 miles)
• CJ Brown Playground (16.6 miles)
• Hilliard Municipal Park (17.3 miles)
• Pastime Park (17.5 miles)

Cafes

• Panera Bread (16.7 miles)
• Tim Hortons (17.7 miles)

Theaters

• Cinema 10 (16.7 miles)
• AMC Starplex Columbus 10 (16.8 miles)