Comfort Keepers of Springfield, OH

Pros

• Comfort Keepers is described as wonderful, reliable, and professional.
• The caregivers are kind, personable, and highly caring.
• Families have peace of mind knowing their loved ones are well cared for.
• Kristen in the office is excellent to work with and very accommodating.
• Rita and Joyce are praised caregivers who quickly put clients at ease and brighten their days.
• The administrative team, including Missy, Kim, and Alice, is responsive and easy to work with.
• Comfort Keepers can rapidly staff hours and meet urgent care needs.
• Caregivers often become trusted members of the family and feel like part of the home.
• The organization is first-rate, with staff going above and beyond to help clients.

Cons

• A reviewer describes a caregiver who disappeared after leaving her clients, ended up in another state, and left the family distressed and uncertain what happened.
• Some clients were nervous about having a stranger in their home at the start of using Comfort Keepers.

Review

Comfort Keepers consistently comes through as a dependable, compassionate partner for families navigating the complexities of in-home care. Across a wide range of experiences, clients repeatedly describe the service as trustworthy, professional, and genuinely kind. The overarching sense is that Comfort Keepers not only meets practical needs but also brings a human warmth to caregiving, giving families peace of mind and allowing their loved ones to remain comfortably and safely in their own homes.

Many reviews highlight the value and effectiveness of care during and after medical events. One family notes the service as especially worthwhile after hip and knee replacement surgeries, describing it as a service that is worth the cost and that provides steady, practical support during a challenging recovery period. The same sentiment appears in stories of recovering loved ones at home after hospital stays or procedures, where caregivers are praised for staying with patients through the night or for providing essential help that keeps the daily routine intact. The ability to staff reliably - sometimes with dozens of hours in a single week - also stands out, underscoring the company's capacity to adapt quickly to changing medical and daily living needs.

Caregivers themselves are a highlight across numerous testimonials. Families speak of aides who are personable, thoughtful, and genuinely engaged with the person they're helping. In several accounts, a caregiver has become more than a helper - they become a trusted companion who brightens the day. A dad's instant rapport with Rita and Joy, and the way their visits visibly lift his mood, illustrate the powerful personal connections that Comfort Keepers fosters. For seniors in their upper 90s, these relationships matter deeply, turning routine visits into moments of genuine interaction and comfort. Caregivers who take time to learn a client's likes, preferences, and routines - whether it's favorite activities, meals, or daily habits - are repeatedly singled out for praise.

The office and administrative teams receive frequent commendation for responsiveness and coordination. Kristen in the office is repeatedly praised for her helpfulness and accommodating approach, while other team members - Missy, Kim, and Alice - are noted for being easy to work with and quick to respond when schedules shift or new needs arise. The ability to quickly staff around urgent needs, such as switching to increased care or arranging urgent coverage, is repeatedly highlighted as a core strength. The relationship between families and the administrative staff is described as collaborative, reassuring, and centered on the parent's best interests.

Stories of long-term engagement further reinforce the depth of Comfort Keepers' commitment. Several reviews describe multi-year relationships in which multiple caregivers have become trusted members of the family's care team. One family emphasizes eight years of involvement with the company, another notes almost two years of consistent care, and many talk about ongoing collaboration with a stable group of caregivers who understand the client's home, routines, and preferences. The sense of continuity - caretakers who know the home, the patient's history, and what matters most - emerges as a repeated theme, contributing to a feeling of independence and security for the elderly loved ones.

There are also vivid accounts of exceptional responsiveness in the moment. One client recounts a specific incident around cataract surgery, where the team managed a last-minute, around-the-clock care plan to ensure the client wasn't alone during recovery. The ability to mobilize a caregiver for a 24-hour period and coordinate seamlessly with medical needs demonstrates the practical impact of the company's staffing flexibility and quick communication. In another standout story, a caregiver named Shye helped orchestrate last-minute arrangements, reflecting the team's willingness to go the extra mile to ensure safety and comfort during a critical time.

Individual caregiver legends also populate the collection of reviews, painting a picture of dedicated professionals who take ownership of home life beyond basic tasks. Antoinette is highlighted for her reliable, weeknight support; Marianne is celebrated for her attentive, proactive approach to housekeeping, cooking, and even organizing photos; Kathleen's presence during a loved one's final moments and post-mortem support is noted as genuinely compassionate. Vicki is remembered as an anchor who quickly became like family, reinforcing the sense that Comfort Keepers can become an integral part of a household in difficult times. In one particularly moving testimonial, Marianne's continued involvement after a spouse's passing - helping manage the home and staying on as a trusted helper - illustrates how caregivers can evolve into lifelong allies.

Even more personal stories reinforce the depth of trust families place in Comfort Keepers. One review recounts how a family member who is a caregiver for the client's household faced a serious crisis, disappeared, and was later located in another state. The company's staff remained involved, coordinating with loved ones and supporting the family through a tense situation, underscoring the commitment to exemplary care and responsible conduct even in challenging circumstances. Another tribute highlights Melissa Vanover, who first assessed the family's needs in 2014, involved siblings in decision-making while centering the client, and oversaw careful matching of compatible aides. The family stresses that Melissa's compassionate, professional approach remains a model for how Care Managers should operate, earning the group enduring gratitude and strong endorsement.

Across all these stories, Comfort Keepers emerges as more than a service provider - it's a trusted partner that helps families navigate aging and recovery with dignity, respect, and practical support. Clients repeatedly emphasize the combination of reliable scheduling, compassionate caregivers, and attentive office staff as the cornerstone of their positive experiences. The net effect is a clear sense of reassurance: that their loved ones are cared for by people who truly care, that home remains a safe and familiar place, and that the path forward - even through medical hurdles and life changes - feels manageable and humane. With a track record of personal connections, flexible care plans, and steadfast responsiveness, Comfort Keepers stands out as a caregiving ally families would enthusiastically recommend.

This part of Springfield, Ohio offers a variety of amenities and services that would be beneficial for senior living. There are several fast food restaurants such as Arby's, Wendy's, and McDonald's within a short distance, making dining out convenient. Additionally, there are multiple places of worship nearby for those seeking spiritual fulfillment. The area also boasts a few theaters and cafes for entertainment options. In terms of healthcare, there are numerous pharmacies and physicians in close proximity, as well as hospitals like Mercy Medical Center and Springfield Regional Medical Center for medical care. For outdoor activities, there are parks like CJ Brown Playground and Moorefield Family Park nearby. Overall, this part of Springfield provides a range of resources that would cater to the needs of seniors looking to settle in the area.

Restaurants

• Arby's (0.2 miles)
• Rally's (0.4 miles)
• Wendy's (0.4 miles)
• McDonald's (0.5 miles)
• Burger King (0.6 miles)
• Subway (0.7 miles)
• Bob Evans (0.9 miles)

Places of Worship

• Maplewood Church of the Nazarene (0.2 miles)
• Southern Baptist Convention (2.7 miles)
• Cornerstone Baptist Church (3.3 miles)
• Grace Covenant Fellowship (3.9 miles)
• New Moorefield United Methodist Church (5.4 miles)
• St Charles Borromeo (9.6 miles)

Theaters

• Cinema 10 (0.3 miles)

Cafes

• Tim Hortons (0.8 miles)
• Tim Hortons (2.5 miles)
• Coffee Expressions (3 miles)
• Tim Hortons (3.8 miles)
• Starbucks (3.8 miles)

Pharmacies

• Whitacre's Pharmacies (1.3 miles)
• Walgreens (2.4 miles)
• Madison Avenue Pharmacy (2.4 miles)
• Rite Aid (2.8 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.1 miles)
• Harding Road Pharmacy (3.1 miles)

Physicians

• Parernt Infant Center (1.8 miles)
• Springfield General Surgery (2.3 miles)
• Kamel Abraham MD (2.4 miles)
• Springfield Gastroenterology (2.4 miles)
• Quest Cardiology (2.4 miles)
• Annamraju Ananth MD (2.4 miles)
• Rocking Horse Community Health Center (2.4 miles)

Parks

• CJ Brown Playground (2 miles)
• Moorefield Family Park (4.9 miles)
• John Bryan State Park (10.9 miles)

Hospitals

• Clark County Mental Health (2.4 miles)
• Springfield Urology (2.4 miles)
• Springfield Regional Cancer Center (2.6 miles)
• Mercy Medical Center (2.7 miles)
• Springfield Regional Imaging Center (2.7 miles)
• Springfield Regional Medical Center (2.8 miles)
• Ohio Institute of Cardiac Care (3.9 miles)