Comfort Keepers of Springfield, OH

Pros

• Comfort Keepers has been wonderful for families, with kind, reliable, and professional caregivers.
• The service is worth the money and provides peace of mind for loved ones.
• The office and scheduling teams are responsive, accommodating, and easy to work with.
• Caregivers quickly form trust and warmth with clients, making loved ones feel at ease.
• Caregivers are attentive, thorough, and genuinely focused on the well-being of those they serve.
• The caregivers become like family to clients, creating lasting, meaningful relationships.
• The organization is considered first-rate, with efficient scheduling and a capable staff.
• The behind-the-scenes support team consistently puts clients' needs first.
• Families report that Comfort Keepers improves quality of life and reduces worry.
• Clients and families express gratitude and high recommendations for Comfort Keepers.

Cons

• "The schedueler Alice is pathetic."
• "For her to represent this company she is a joke."
• "Clearly she doesn't care about the employees well being, and hangs up on employees."
• "They dropped him because they don't have enough staff poor excuse."
• "Another joke of an aide agency."
• "Can't keep a current flowing schedule to save their lives."
• "No communication from this company whatsoever on change of schedule."
• "Most aides that did come, were only their for a paycheck."

Review

Comfort Keepers of Springfield is best suited for families seeking dependable, compassionate in-home care that feels personal and keeps a loved one anchored at home. This community excels when the goal is reliable daily assistance performed by caregivers who quickly become trusted partners in care. It is especially well-matched for families who value caregiver compatibility, clear communication from a responsive office, and a team approach that can scale from a few hours a day to around-the-clock coverage as needs evolve. Those who want the warmth of a home environment, with caregivers who cook, clean, and provide meaningful companionship, will find Comfort Keepers a strong fit.

The strongest selling points rest on the people delivering the care. Reviewers repeatedly praise the caregivers for kindness, reliability, and professional demeanor, with many noting that aides become like family and truly engage with the person they're helping. The administrative side is lauded for responsiveness and flexibility, with scheduling teams shown to mobilize quickly when care levels shift - sometimes delivering substantial extra hours on short notice. The organization also earns kudos for thoughtful caregiver matching, ensuring that personalities and routines align with the loved one's preferences, which far reduces anxiety for families watching from afar.

That relational strength translates into tangible peace of mind. Families repeatedly recount experiences where caregivers respected routines, learned personal likes and dislikes, and created moments that preserved dignity and independence. In several accounts, caregivers stay beyond expected shifts when needed and provide support that extends into everyday life - driving to grocery trips, helping with housekeeping, and even lending a comforting presence during difficult days. The ability to involve a trusted coordinator in planning and retooling schedules - without sacrificing the person-centered approach - emerges as a distinct advantage, especially for those navigating complex family dynamics or long-term care adjustments.

Yet, no service is flawless, and a few threads of concern appear in the reviews. The most consistent caveat is scheduling reliability. While many families report prompt, adaptable support, others describe inconsistent coverage or communication gaps that can leave families scrambling to fill gaps. A minority of commenters have raised points about staff consistency or praise being uneven, with occasional remarks that point to training gaps or uneven experience among some aides. These are not universal experiences, but they do matter when the loved one relies on steady routine and predictable availability.

The key question for families weighing Comfort Keepers is whether the positives offset the scheduling and consistency risks. For those who prize a home-centric model with caregivers who feel like extended family, the offset is substantial: the care quality, personal connections, and proactive office coordination tend to compensate for occasional hiccups in scheduling. The agency's demonstrated ability to mobilize additional hours quickly and to reassign caregivers to fit evolving needs reduces the risk of gaps and late notice. When a care plan is truly person-centered, the value of trusted relationships often outweighs the friction of occasional scheduling glitches.

For families evaluating alternatives, this community remains compelling, but not universal. If the priority is absolute, unvarying scheduling with every shift guaranteed and a high level of medical oversight in a strictly institutional setting, a different provider or a traditional assisted living arrangement may be preferable. Larger agencies with standardized staffing and more rigid scheduling policies can offer that consistency, while some families facing highly specialized medical needs might look to providers with deeper medical integration. Comfort Keepers stands out for staying power in the home, the palpable calm of a familiar routine, and the sense that a "team of friends" surrounds the loved one; it is the choice for those who want to preserve independence and dignity through personalized, compassionate in-home care, with the understanding that occasional scheduling variability may require proactive planning and clear contingency strategies.

This part of Springfield, Ohio offers a variety of amenities and services that would be beneficial for senior living. There are several fast food restaurants such as Arby's, Wendy's, and McDonald's within a short distance, making dining out convenient. Additionally, there are multiple places of worship nearby for those seeking spiritual fulfillment. The area also boasts a few theaters and cafes for entertainment options. In terms of healthcare, there are numerous pharmacies and physicians in close proximity, as well as hospitals like Mercy Medical Center and Springfield Regional Medical Center for medical care. For outdoor activities, there are parks like CJ Brown Playground and Moorefield Family Park nearby. Overall, this part of Springfield provides a range of resources that would cater to the needs of seniors looking to settle in the area.

Restaurants

• Arby's (0.2 miles)
• Rally's (0.4 miles)
• Wendy's (0.4 miles)
• McDonald's (0.5 miles)
• Burger King (0.6 miles)
• Subway (0.7 miles)
• Bob Evans (0.9 miles)

Places of Worship

• Maplewood Church of the Nazarene (0.2 miles)
• Southern Baptist Convention (2.7 miles)
• Cornerstone Baptist Church (3.3 miles)
• Grace Covenant Fellowship (3.9 miles)
• New Moorefield United Methodist Church (5.4 miles)
• St Charles Borromeo (9.6 miles)

Theaters

• Cinema 10 (0.3 miles)

Cafes

• Tim Hortons (0.8 miles)
• Tim Hortons (2.5 miles)
• Coffee Expressions (3 miles)
• Tim Hortons (3.8 miles)
• Starbucks (3.8 miles)

Pharmacies

• Whitacre's Pharmacies (1.3 miles)
• Walgreens (2.4 miles)
• Madison Avenue Pharmacy (2.4 miles)
• Rite Aid (2.8 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.1 miles)
• Harding Road Pharmacy (3.1 miles)

Physicians

• Parernt Infant Center (1.8 miles)
• Springfield General Surgery (2.3 miles)
• Kamel Abraham MD (2.4 miles)
• Springfield Gastroenterology (2.4 miles)
• Quest Cardiology (2.4 miles)
• Annamraju Ananth MD (2.4 miles)
• Rocking Horse Community Health Center (2.4 miles)

Parks

• CJ Brown Playground (2 miles)
• Moorefield Family Park (4.9 miles)
• John Bryan State Park (10.9 miles)

Hospitals

• Clark County Mental Health (2.4 miles)
• Springfield Urology (2.4 miles)
• Springfield Regional Cancer Center (2.6 miles)
• Mercy Medical Center (2.7 miles)
• Springfield Regional Imaging Center (2.7 miles)
• Springfield Regional Medical Center (2.8 miles)
• Ohio Institute of Cardiac Care (3.9 miles)