404 East Mc Creight Avenue, Springfield, OH 45503
For more information about senior living options: (844) 490-3973
The collection of reviews paints a strikingly polarized portrait of a nursing/rehabilitation facility in Ohio, with long-standing debates over cleanliness, safety, staffing, and the overall quality of care. On one end of the spectrum, critics describe an environment riddled with pests, foul smells, and rotting infrastructure, where residents and their families feel neglected or even mistreated. They call the building a "dump," note that it feels like a decrepit mental health facility more than a nursing home, and urge the State of Ohio to shut it down. The complaints describe a place that looks like it's from another century, with the building reportedly dating back to the 1800s, and with conditions that include mice, roaches, ants, and termites in multiple rooms. Food is harshly criticized as inedible for even a dog, and the overall atmosphere is described as dirty, unprofessional, and unsafe for loved ones. A recurring fear in these accounts is that residents, including those with dementia or serious health needs, are not receiving the rehabilitation or medical attention they should, with some assertions of bedsores, poor activity, and a lack of proper engagement with family members due to restricted communication or access.
Alongside these dire warnings, a parallel thread of negative experience centers on direct encounters with staff behavior. Several reviews use emphatic language to describe rude staff and aides, and a sense that residents are mishandled or ignored. There are repeated mentions of a facility that does not seem to welcome family involvement, with references to no phones in resident rooms, the absence of photos, and confusing or incorrect contact information that complicates attempts to check on loved ones. The lack of transparency around treatment, especially during rehab stays, is another serious point; one review asserts that the nursing home was effectively dosing the patient to keep them asleep, making physical rehab impossible and undermining the patient's prior mobility. Taken together, these critiques portray a facility where communication breakdowns and perceived indifference to resident dignity contribute heavily to a negative impression.
Despite this chorus of dissatisfaction, there is a noticeably different voice within the same pool of reviews - one that highlights compassionate care and professional devotion. In such accounts, residents receive attentive, considerate treatment from particular staff members who are singled out by name. One review specifically praises the care provided to a sister and extols the professionalism and compassion of the staff, indicating that some caregivers, under pressure, still deliver warmth, kindness, and effective support. Another explicit shout-out to individual staff members - Miranda and Alicia - frames their involvement as a bright spot, with a family member expressing gratitude for how well they took care of their dad. These positive notes underscore that, even in a facility where conditions and culture might draw sharp criticism, there are caregivers who connect with residents and families in meaningful, uplifting ways. The presence of such testimonials suggests that the care experience can vary substantially from shift to shift or room to room, depending on who is present and how the situation is managed.
The reviews also reflect a tension between perceived potential and actual outcomes. There are mentions of "nice apartments" and secure grounds, and even assertions that the facility offers affordable options and a safe environment on the grounds themselves. These observations can be read as acknowledging that the physical footprint and financial viability may appeal to some families, even if the interior experiences for residents are contested. In other words, the place may have functional aspects that some families value - security, affordability, and possibly a pleasant exterior or neighboring amenities - while concerns about hygiene, odors, and staff conduct overshadow these positives for others.
A further layer of complexity comes from the confusion about naming and identity. Some reviewers reference "Springfield Nursing Home" or "Springfield Manor," and there is also a note about the wrong phone number - described as a personal cell number - that needs correction. This kind of miscommunication can exacerbate the frustration already felt by families worried about their loved ones. The inconsistent branding and contact details may reflect broader organizational issues, or simply be remnants of transitions between facilities, but they contribute to a sense of disorder when families are trying to verify information or reach someone in charge.
Taken together, the set of reviews presents a nuanced and unsettled picture. A portion of reviewers are vehemently opposed, urging immediate shutdowns, highlighting a cascade of problems from pests to dust to dangerous medication practices. Another segment acknowledges serious shortcomings but also notes moments of genuine care and professionalism from specific staff members, suggesting that the facility's quality of care is not monolithic and can vary with staffing, management, and individual circumstances. For families evaluating this facility, the message is not simply "avoid" or "trust." Instead, it is a call to conduct thorough, in-person assessments, ask direct questions about rehabilitation protocols and medication practices, verify current staff training and turnover, inspect the physical plant for maintenance and safety issues, and consider the track record of communication with families.
In practical terms, potential visitors and family members should approach this facility with a careful, evidence-based mindset. If considering placement, plan to observe a routine day in the facility, speak with multiple staff members across shifts, and request detailed explanations about rehab services, medication administration, and incident reporting. Inspect the physical environment for cleanliness, pest control measures, and food quality. Confirm how the facility handles resident communication, visitation rights, and privacy. And, given the mixed testimonies, seek independent corroboration from recent surveys, state inspections, and other families' experiences to get a more complete, current sense of how the place operates today.
Ultimately, the reviews converge on a single, important takeaway: the quality of life and care a resident experiences in this facility appears to depend heavily on the day, the staff on duty, and the specific unit in question. For some families, there are clear indicators of compassionate care and gratitude toward particular caregivers; for others, the combination of aging infrastructure, pest concerns, and perceived neglect or mismanagement paints a troubling, even unsafe, picture. As with many long-term care decisions, prospective residents and their loved ones must weigh these conflicting narratives, visit with a critical eye, and prioritize direct, up-to-date information about current conditions, practices, and leadership before making a commitment.
Springfield Nursing And Independent Living in Springfield, OH is a premier assisted living community that offers a range of care services to meet the unique needs of our residents. Whether individuals require minimal assistance or more intensive support, our dedicated and compassionate staff are here to ensure their comfort and well-being.
Our community offers various types of care, including board and care home, continuing care retirement community (CCRC), independent living, and skilled nursing facility options. This allows individuals to seamlessly transition between different levels of care as their needs change over time.
We provide an array of amenities to enhance the quality of life for our residents. Our dining room serves delicious meals prepared by our skilled chefs, accommodating special dietary restrictions to meet individual preferences. The fully furnished accommodations create a warm and inviting atmosphere for residents to feel at home. Our beautiful garden and outdoor spaces offer opportunities for relaxation and leisure activities.
At Springfield Nursing And Independent Living, we understand the importance of maintaining a clean and comfortable living environment. Our housekeeping services ensure that residents can focus on enjoying their time with us, without having to worry about household chores.
We also offer comprehensive care services designed to support individuals with their daily activities. Our dedicated staff is trained to provide assistance with bathing, dressing, transfers, medication management, meal preparation, and coordination with healthcare providers. We prioritize the well-being of our residents by offering transportation arrangements for medical appointments and providing specialized diabetes diets when needed.
Engaging in stimulating activities is vital for mental and emotional well-being. We organize scheduled daily activities that cater to various interests, ensuring there is something for everyone. Residents can also explore the surrounding area as we are conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
At Springfield Nursing And Independent Living in Springfield, OH, we strive to create a supportive community where individuals can thrive while receiving personalized care tailored to their unique needs. Contact us today to learn more about our assisted living options and how we can meet your loved one's needs.
Springfield Nursing And Independent Living is located at 404 East Mc Creight Avenue, Springfield, OH 45503 in Clark County, Ohio
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