Allen View Healthcare Center

Pros

• The therapy wing at Heartland of Springfield is very well kept, clean, and orderly.
• The staff members are kind, patient, and understanding of the residents' needs.
• The facility staff appeared pleasant and willing to help and answer questions.
• Overall experiences at Heartland of Springfield have met most expectations.

Cons

• Heartland of Springfield did not provide good care for residents, as evidenced by a father being left in the same clothes for days without proper hygiene.
• The nursing home was too crowded to provide necessary therapy for residents.
• Nurses took too long to respond to call lights due to insufficient staffing.
• Rooms often smelled of urine, indicating poor cleanliness.
• Residents were left alone for hours without access to call lights when room doors were closed.
• A daughter expressed concern that her mother's room frequently reeked of urine and needed immediate attention.
• There was a desire for more individualized care shown to residents, suggesting a lack of personalized attention from staff.

Review

Heartland of Springfield, a nursing home that has received mixed reviews from families of residents, showcases the contrasting experiences that can arise when placing loved ones in long-term care. The facility's quality of care and attention to detail has come under scrutiny from some family members, while others have expressed satisfaction with their experiences. This dichotomy creates a challenging landscape for prospective residents and their families who are seeking a nurturing environment for elderly relatives.

One review paints a troubling picture of neglect at Heartland of Springfield. A concerned family member recounted distressing observations about their father's care during his stay at the facility. They reported that he was left in the same clothes for days on end and did not receive adequate washing or personal hygiene assistance. It appeared that the home struggled with overcrowding, which impeded the delivery of necessary therapy services for residents in need. More alarming was the claim that call lights were often ignored due to insufficient staffing levels, leaving residents without timely assistance during critical moments. The reviewer was particularly dismayed by persistent odors in the rooms, specifically mentioning a smell of urine that contributed to an unwelcoming atmosphere.

In stark contrast to this experience, another reviewer shared a more positive account regarding their mother's short stay at Heartland of Springfield. Although they noted that the facility lacked a dedicated memory care unit—potentially limiting options for certain residents—the overall impression was largely favorable. The therapy wing was described as clean, orderly, and well-maintained, creating an environment conducive to rehabilitation and recovery. Most notably, staff members received praise for their demeanor; they were characterized as kind, patient, and understanding of individual resident needs during a time when compassion is paramount.

However, even within these positive reviews, there were hints of concern regarding individualized attention to residents' needs. One family member acknowledged having experienced some issues concerning their mother’s care but still felt that the overall service met most expectations. Despite this sentiment, they highlighted an urgent issue: their mother's room frequently reeked of urine—a signifier that cleanliness standards must be raised immediately. Such problems suggest inconsistencies in how individual needs are assessed and managed across different units within Heartland.

A recurring theme among reviewers was the responsiveness of staff when it came to communication and support; many noted pleasant interactions with caregivers who seemed eager to assist with queries and concerns. Yet, despite being friendly and accommodating—qualities essential for creating rapport between staff and families—the issue of timely response remained problematic in terms of call light use throughout the facility.

Ultimately, while there are commendable aspects associated with Heartland of Springfield—such as its cleanliness in certain areas and caring staff members—these positives do not entirely mitigate serious complaints regarding resident care shortcomings or systemic challenges tied to staffing levels. The disparity between experiences invites additional scrutiny into operational practices at nursing homes like Heartland. Families entrusting facilities with loved ones’ well-being deserve consistent quality care marked by attentiveness to personal hygiene and responsive support systems.

For prospective families considering placement options for elderly relatives requiring nursing home services, these mixed reviews should serve as both cautionary tales and points for discussion during facility tours or interviews with administrators. The balance between commendation and criticism found within these personal accounts underscores the importance of thorough research before making such significant decisions affecting loved ones' lives in their twilight years.

Physicians

• Springfield Family Practice (0.1 miles)
• Springfield Gastroenterology (0.3 miles)
• Annamraju Ananth MD (0.3 miles)
• Quest Cardiology (0.3 miles)
• Kamel Abraham MD (0.4 miles)
• Springfield General Surgery (0.4 miles)
• Ob/Gyn (0.5 miles)

Places of Worship

• Southern Baptist Convention (0.2 miles)
• Cornerstone Baptist Church (0.9 miles)
• Grace Covenant Fellowship (1.3 miles)
• Maplewood Church of the Nazarene (2.8 miles)
• New Moorefield United Methodist Church (4.5 miles)

Hospitals

• Springfield Urology (0.3 miles)
• Mercy Medical Center (1.7 miles)
• Springfield Regional Imaging Center (1.7 miles)
• Clark County Mental Health (2 miles)
• Springfield Regional Cancer Center (2.5 miles)
• Springfield Regional Medical Center (2.5 miles)
• Ohio Institute of Cardiac Care (2.8 miles)

Restaurants

• Pizza Hut (0.5 miles)
• Lee's Famous Recipe Chicken (0.8 miles)
• Little Caesars Pizza (0.9 miles)
• Wendy's (1 miles)
• Burger King (2 miles)
• Hickory Inn (2 miles)
• Subway (2.1 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (1.6 miles)
• Whitacre's Pharmacies (1.7 miles)
• Harding Road Pharmacy (1.7 miles)
• Madison Avenue Pharmacy (2.1 miles)
• Whitacre Pharmacy (2.2 miles)
• Meijer Pharmacy (2.5 miles)

Cafes

• Tim Hortons (1.4 miles)
• Coffee Expressions (2.1 miles)
• Tim Hortons (2.4 miles)
• Starbucks (2.6 miles)
• Tim Hortons (3.3 miles)

Parks

• CJ Brown Playground (1.9 miles)
• Moorefield Family Park (2.8 miles)

Theaters

• Cinema 10 (2.8 miles)