Arbors West
Save375 West Main Street, West Jefferson, OH 43162
For more information about senior living options: (844) 490-3973
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The staff at Arbors West are welcoming and friendly, and they connect families with the right staff. Arbors West is described as a special place with dedicated, hard-working staff, many with 20+ years of experience, and top-notch rehab and exceptional long-term care. The staff are professional, friendly, and helpful in all interactions. The administration and nursing teams go out of their way to support residents in achieving their goals. The facility is clean and well-maintained, with improvements under new management. The Activities Director is caring and provides engaging activities that help residents feel connected to the community. Visitors feel comfortable and have positive experiences thanks to the staff and environment. Residents receive compassionate, individualized care and attentive staff.
The care was horrible and nearly caused the resident's death. Most days, the resident seemed very out of it and could barely speak. She sat in a diaper for so long that it leaked onto the floor while in a wheelchair, with about a 30-minute delay before staff checked on her. Clothes went missing and were replaced with other people's clothing. The facility consistently smelled strongly of urine. A beloved blanket important to the family was stolen and never recovered. The facility violated HIPAA by sharing personal medical information without permission. Staff reportedly contracted Covid or the facility failed to quarantine residents properly, exposing others. Medical treatment was refused and residents were mistreated. The building reportedly had cockroaches, was noisy, and made sleep difficult. Management was unresponsive to inquiries, including not replying to an email to contact the owner.The collection of remarks about Arbors West across varying perspectives paints a complex and often troubling picture, but also includes moments of genuine praise. On one hand, many families describe deeply distressing experiences that they feel compromised the safety and dignity of their loved ones. One account recounts a mother who stayed for about three months and faced care so poor that she was "on the brink of dying" before a decision was made to stop them from sending her back. The writer describes days when their mother seemed "very out of it," sometimes barely able to speak, and recalls an incident where their mother sat in a diaper so long that it leaked onto the floor while she was in a wheelchair. There were long delays - about 30 minutes - before someone checked on her or changed her. Laundry duties reportedly caused further frustration, as the family tried to manage clothes themselves after leaving signs around the room; nevertheless, clothes went missing and were replaced with other people's garments. The overall sentiment in this account is that the facility is either severely understaffed or staffed by people who do not seem to care about patients, underscored by a pervasive odor of urine at the entrance that made visits particularly unpleasant. The writer's takeaway was a blunt warning: a loved one may decline in health rather than improve while there.
Compounding these concerns is a subsequent emotional note about a missing family heirloom. The author laments that their mother's black blanket disappeared and was replaced by a red blanket, leaving the family heartbroken years later because that blanket had been a daily comfort for thirty years. The writer suspects camera footage could have verified the theft but did not check them, which adds an extra layer of frustration and grief to the experience. Interwoven with these grievances are sharp contrasts - occasions when the facility is described as "Nice place" and when smells of urine are pointed out as a recurring issue. The discordance between negative personal experiences and occasional positive statements underscores the inconsistency some families perceive in the care and the facility's environment.
Beyond these personal losses and smell complaints, other reviews touch on protective concerns about privacy and ethics. One reviewer claims a HIPAA violation, alleging that staff disclosed medical information about a family member without permission. This charge sits alongside other reviews that describe staff as welcoming and willing to provide help and connect families with the appropriate personnel. The mixed tone continues with a post from a different reviewer who asserts that the place may attract fake reviews, particularly regarding a loved one with Covid, and accuses the facility of improper infection control practices, such as not changing gloves or uniforms and prioritizing Covid rooms over others. The same entry alleges a lack of timely medical attention for a patient in distress and threats of reporting if action was not taken. These statements color the facility in a highly negative light, emphasizing concerns about safety, responsiveness, and transparency.
Yet the narrative is not uniformly bleak. Several reviewers praise the staff for their warmth and professionalism, suggesting that the care culture at Arbors West can be compassionate and supportive. One reviewer highlights a staff who are "welcoming and friendly" and willing to help people get connected with the right staff members. A recurring positive thread centers on long-term staff commitment and expertise; some reviewers note that the rehab programs - physical, occupational, and speech therapy - are strong, and that the administration and nursing teams genuinely try to support residents' goals. There is also repeated appreciation for specific individuals who bring vitality to the community. For example, reviewers mention the Activities Director Megan Reisinger as especially caring and engaging, providing residents with a variety of activities to help them feel connected and part of a community. Several remarks speak to the center's improvement under new management and staff, with claims that the environment has become "much nicer" and that staff are "professional, friendly and helpful."
The broader body of remarks includes a spectrum of experiences about safety, dignity, and quality of care. Some accounts describe "the center and the staff" as wonderful, noting how they treated loved ones with attention and respect during rehabilitation after a stroke, and how the staff listened to residents' humor and ensured they had what they needed. On the other hand, there are bitter critiques - claims that care has been neglected, that patients were refused medical treatment, and that the facility was so poor that some would not even consider it for a pet. One particularly strong negative note asserts that the place felt like a trap for families who care about their loved ones, urging others to keep their distance or to consider alternatives. In contrast, there are mentions of occasional cleanliness, a "clean place," and positive observations about staff consistency and the level of accessible care, especially in the therapy and rehabilitation spaces.
The most nuanced thread among these reviews is the tension between personal disappointment and visible improvements. Some reviews acknowledge new management or changes in staffing that have made Arbors West a more tolerable or even favorable environment for some residents and families. Others insist that the facility still faces systemic problems - staff shortages, inconsistent responses to needs, and incidents that have left families feeling outraged or helpless. The presence of positive testimonies about therapy, care teams, activities, and administrative support contrasts with severe accusations of neglect, privacy violations, poor infection control, and even allegations of harm. This mix of praise and outcry suggests that experiences at Arbors West are highly variable, likely dependent on shifts, specific staff, and the individual needs and personalities of residents.
Taken together, these reviews reveal a facility that inspires both deep loyalty and deep concern. For every account of caring, attentive staff and engaging activities, there is a counter-narrative of distress, mismanagement, and neglect. Prospective families confronted with this tapestry would do well to conduct thorough visits, speak directly with multiple staff members across departments, and seek first-hand observations of daily routines, cleanliness, patient privacy practices, and how concerns are addressed in real time. Arbors West emerges in this collection not as a single verdict but as a complex ecosystem where care quality may fluctuate, where compassionate moments coexist with troubling gaps, and where the human experience of seeking dignity and safety for a loved one remains poignantly foregrounded.
99 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John Glenn Columbus International Airport (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Arbors West is a vibrant assisted living community located in West Jefferson, OH. Our community offers a wide range of amenities to ensure the comfort and satisfaction of our residents.
The beauty salon allows residents to conveniently maintain their personal grooming needs without leaving the community. Cable or satellite TV is available in each residence, ensuring entertainment options are readily accessible.
Transportation services are provided by the community for non-medical purposes, allowing residents to easily travel to nearby locations. The computer center provides access to technology for those who wish to stay connected or engage in online activities.
Residents can enjoy their meals in the elegant dining room, which offers restaurant-style dining. For those who prefer cooking their own meals, kitchenettes are available in each residence. Housekeeping services ensure that common areas and residences are kept clean and tidy.
The fitness room is equipped with exercise equipment for residents who want to remain active and maintain their physical health. Additionally, a wellness center provides resources for individuals seeking overall well-being.
Our community offers various recreational opportunities including a gaming room, small library, and outdoor space. Residents can engage in resident-run activities and participate in scheduled daily activities organized by our staff.
For care services, Arbors West offers 24-hour call systems and supervision to ensure the safety and security of our residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management is provided by trained staff members.
We also accommodate special dietary restrictions such as diabetes diets and other dietary requirements. Meal preparation and service are provided to ensure balanced nutrition.
Concierge services are offered to assist residents with any requests they may have. Fitness programs cater to individual needs while planned day trips offer opportunities for exploration outside of our community's premises.
Within close proximity to Arbors West are two parks where residents can enjoy nature walks or outdoor recreation activities. There is one physician's office nearby for medical care needs as well as three restaurants for dining options. Additionally, two places of worship are easily accessible for residents seeking spiritual fulfillment.
At Arbors West, we strive to provide a welcoming and comfortable environment where residents can thrive and enjoy their golden years with peace of mind.
Arbors West is located at 375 West Main Street, West Jefferson, OH 43162 in Madison County, Ohio
Arbors West on seniors.fyi includes 5 photos including images showing interior, landscaping, dining, windows, lighting, physical therapy, rehabilitation, exercise equipment, and more.
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Comprehensive Guide to Blood Pressure Charts for Older Adults: Understanding Normal and High Readings by Age