Lakes of Westdale

Pros

• The lease renewal is easy and can be completed remotely from start to finish.
• The property is quiet and peaceful.
• Maintenance is quick, courteous, and fixes issues promptly.
• Sue is wonderful and efficient, making the move-in process easy.
• The new manager is much better than the past six years.
• The service is excellent and consistently timely.
• The staff are very accommodating, professional, and friendly; residents love living there.
• The area is nice and quiet, with a sense of safety.
• The property is beautiful, well-maintained, and the maintenance team is quick.
• Bella keeps the place running smoothly.

Cons

• Water bills are very high every month.
• There was no communication about fixes, and the problem remained unresolved.
• There were many roaches, frequent pest-control evacuations, and ongoing water leaks causing shortages.
• Parking lot security is weak; a truck window was damaged and a neighbor's vehicle was rummaged through.
• The staff are awful and rude.
• The standard of living in the unit has dropped dramatically.
• The pool has been closed for half the summer.
• Parking spaces are being taken beyond the allotted limit, and management refuses to resolve the issue.
• Maintenance won't fix issues and the reviewer alleges rent mischarges and double-charging; terrible management.
• Cockroaches persist, and pest-control spraying requires residents to stay out for hours, risking damaged belongings.
• The dryer doesn't dry well.
• There is ongoing fighting near garage 23, with a no-contact order reportedly in place.

Review

Residents describe Lakes of Westdale as a mostly peaceful, quiet place to call home, with many appreciating the ease of renewing leases and the sense of security that comes with living in a calm, residential area. Several reviews highlight the comfort of staying in a home that feels safe and well-suited to everyday life. People repeatedly mention the tranquility of the surroundings and the overall positive impression of the neighborhood, even as they note that utilities and some building-related issues can complicate that experience. The sentiment is a mix of satisfaction, gratitude for reliable service, and a candid reflection on ongoing challenges.

Maintenance and the front desk staff emerge as standout positives in many accounts. A number of tenants praise the maintenance team for its politeness and efficiency, with problems being fixed quickly and effectively. One reviewer notes that the maintenance crew "fixed the problem right away," and others call out the prompt and friendly service as a recurring theme. Sue, in particular, appears as a standout leasing agent who "takes time to explain everything" and makes the move-in process smooth, while another guest singles out the recent manager as a significant improvement. Across several comments, Bella is recognized for keeping the community running smoothly, and numerous residents describe maintenance and office staff as professional, accommodating, and responsive to tenant needs.

The leasing experience itself is often described in positive terms. For many, renewing a lease is easy and hassle-free, accomplished from the comfort of home with clear communication. Tenants express appreciation for the stress-free process and for updates about what to expect in the future, especially around approval decisions or changes in management. The sense is that, when things go well, the property operates as a well-organized community, with clear expectations set for residents and timely information provided about the move-in process, costs, and ongoing responsibilities.

However, not all feedback is uniformly rosy. Several reviews draw attention to financial and administrative annoyances, including move-in charges, price increases, and the perception that some expenses were not fully explained at the outset. One reviewer notes an extra $100 per month levied because arrival dates could not align with an approved application, while others mention that the monthly rent has risen, sometimes with little warning. These comments suggest that while many residents are satisfied with service and location, cost increases and the administrative pace of some processes can lead to frustration.

A recurring set of concerns centers on health, safety, and upkeep problems that persist despite generally positive staff interactions. Water usage and water-related issues loom large in several reviews, with one resident reporting a water bill as high as $800 for roughly a 26-day period, and others noting water leaks and shortages that complicate daily life. Pest control also features prominently: ants and a longstanding roach problem are mentioned by multiple tenants. The pest-control process itself can be disruptive, with one resident describing an elaborate spray routine that requires cabinet contents to be moved, a lengthy wait time for clearance to re-enter, and damage to belongings such as broken plates. In some cases, tenants feel the building's response to pest issues has been slow or insufficient, which can erode overall satisfaction even when other aspects of living there are strong.

Security and amenity concerns appear in a number of accounts as well. Several residents describe parking lot security as lacking, citing incidents that left them feeling vulnerable or apprehensive about vehicle safety. There are mentions of break-ins or attempted break-ins around the parking area, which contrast with the otherwise quiet and pleasant atmosphere many residents enjoy. Amenities are not without fault either; reviews note a pool closure and other capacity or quality issues that some residents feel affect the overall value of the living experience. When management is responsive, these concerns can be alleviated, but there is a clear thread of frustration among tenants who feel some responsibilities fall outside management's remit or are not communicated clearly.

Altogether, the commentary paints a picture of a community that many residents are deeply fond of - thanks to quiet surroundings, friendly and effective maintenance, and a capable leasing team - yet one that struggles with persistent practical challenges. Water costs, pest management, and occasional maintenance delays or miscommunications underscore a gap between the positive aspects of life at Lakes of Westdale and the day-to-day realities of keeping a large property fully up to date. For most, the strength of the staff and the convenience of the location keep them willing to work through the rough patches, while others weigh those costs against the ongoing issues before deciding whether this is the right place for them in the long term. In sum, Lakes of Westdale is described as a comfortable, well-supported community in good parts, with notable, addressable hurdles that residents continue to hope will improve with time and attention from management.

The Galloway area in Ohio offers a variety of amenities that cater to senior living. The proximity to parks such as Freedom Park and Prairie Oaks Metro Park provides opportunities for outdoor recreation and leisurely walks. There are also several restaurants nearby, offering a range of dining options for residents. In terms of healthcare, there are multiple physician offices and hospitals in the area, ensuring easy access to medical support when needed. Additionally, there are pharmacies conveniently located for medication needs. For entertainment, there is a movie theater close by, as well as cafes where seniors can socialize over coffee. Places of worship are also accessible for those looking to stay connected with their faith community. Overall, Galloway offers a mix of amenities that make it a desirable location for senior living.

Parks

• Freedom Park (0.1 miles)
• Battelle Darby Creek Metro Park (4 miles)
• Stoneridge Park (4.9 miles)
• Quarry Trails Metro Park (5.8 miles)
• Hilliard Municipal Park (7 miles)
• Prairie Oaks Metro Park (7 miles)
• Scioto Mile - Promenade/Riverfront (7.8 miles)

Restaurants

• Flyers Pizza & Subs (0.1 miles)
• Wendy's (1.5 miles)
• Asian Buffet (1.6 miles)
• Ten Mile Inn (2.8 miles)
• Culver's (3.6 miles)
• Chick-Fil-A (4.3 miles)
• Roosters (4.5 miles)

Physicians

• Doctors Hospital (1.7 miles)
• Central Ohio Cardiovascular (1.7 miles)
• Hilltop Family Health (4.1 miles)
• West Side Health Center (4.9 miles)
• Tri-Village Family Health (5.8 miles)
• Flowers Family Practice (6.1 miles)
• Mount Carmel Medical Group (6.7 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• Walmart Pharmacy (3.7 miles)
• Walgreens (4.2 miles)
• CVS Pharmacy (5.1 miles)
• CVS Pharmacy (5.2 miles)
• Walgreens (5.3 miles)
• CVS Pharmacy (5.7 miles)

Theaters

• AMC Starplex Columbus 10 (3.7 miles)

Cafes

• Panera Bread (3.7 miles)
• Starbucks (6.9 miles)
• Starbucks (7 miles)
• One Line Coffee (7.4 miles)
• Starbucks (7.8 miles)

Places of Worship

• Grace Evangelical Church (5.9 miles)
• St Simon & Jude Church (6.7 miles)
• St Christopher Church (6.7 miles)
• Trinity Evangelical Lutheran Church (8.2 miles)

Hospitals

• Mount Carmel Grove City (6.5 miles)
• OSU Harding Hospital (8.1 miles)
• Richard M Ross Heart Hospital (8.1 miles)
• Select Specialty Hospital (8.2 miles)