Laurels of West Columbus
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441 Norton Road, Columbus, OH 43228
For more information about senior living options: (844) 490-3973
The staff at The Laurels of West Columbus is friendly, caring, and compassionate. The administrator showed dedication by arranging staff rides during a snowstorm to keep the building running smoothly. Laurels of West Columbus has many caring employees who are dedicated to residents. The staff and caregivers are amazing, and the facility is consistently kept clean. Kathey at the front desk is friendly and helpful. The social services team, including Nancy and Lucille, exemplifies exceptional knowledge and care. The facility is clean, beautiful, and welcoming, with management that cares about residents and families. The therapy department is excellent, with therapists like Tiffany, Kaitlyn, and Zane helping residents regain mobility. Farrah Saunders-Brown is an amazing, professional, and caring social worker, and she is a huge asset to the facility. Haley in admissions is extremely helpful and makes transitions smoother for families. The Laurels West Columbus provides outstanding rehabilitation and compassionate care, with staff across therapy, nursing, and activities working well together. The Director of Nursing and the Executive Director are described as caring, approachable, and responsive. The meals are well planned and enjoyed by residents.
The facility is described as a walking healthcare violation and the staff allegedly would have killed a resident’s father. Bedbugs were reportedly in multiple rooms, and the administrator was too busy to speak with families. The place is a complete train wreck and should be condemned. They do not care about patients and only care about money. The aides are described as worthless and the nursing staff as insensitive and negligent, with meds not given on time. Residents were left wet with flashing call lights, often due to short staffing. There were reports of residents being left on the toilet or otherwise neglected, with staff screaming in the office. A family member died within days of admission due to neglect and mismanagement. Rooms were filthy, residents were not bathed regularly, meds were mismanaged, and communication was poor.Laurels of West Columbus is best suited for families pursuing a rehab-to-home path where the care team emphasizes therapy and a personable frontline staff, and where active family involvement is expected and welcomed. The facility presents a clean, well-maintained campus and a therapy-driven program that many families experience as effective in restoring mobility and independence. Reviewers repeatedly praise a compassionate, friendly staff, with a sense that team members genuinely want residents to heal and improve. Yet this strength sits alongside a recurring caution: the safety net depends on adequate staffing and clear communication, and when those elements fray, the risk of lapses grows. For residents with complex medical needs requiring steady, consistent attention or for those who cannot participate in advocacy and monitoring, Laurels may fall short of expectations. The message is practical: it can deliver meaningful rehab wins, but only with vigilant oversight.
Who may want to consider alternatives? Families prioritizing airtight medication management, timely responses to call lights, and rigorous supervision over every transition should compare options carefully. Several reviews recount medication delays, missed treatments, and transportation mix-ups, plus those alarming accounts of neglect or safety concerns. For situations where a loved one requires steady around-the-clock nursing and near-perfect coordination, other facilities with longer track records of consistent staffing may provide more reliable daily coverage. When shopping Columbus-area options, some families point to Prestige Rehabilitation and Nursing Center in Marysville as a higher-confidence rehab alternative, while others prefer facilities with stronger documentation and oversight. Laurels remains a solid contender for rehab-focused stay, but it should not be the sole choice when risk tolerance for staffing variability is low.
On the plus side, the Laurels delivers notable operational strengths. The therapy department is repeatedly praised for its professionalism and results, with residents regaining walking ability and independence under targeted PT/OT. Cleanliness is consistently highlighted; administrators and front-line staff strive to keep the building fresh, organized, and welcoming. The social-services team, especially Farrah Saunders-Brown, is highlighted as a standout in many families’ experiences, guiding transitions, coordinating resources, and advocating for residents’ safety and well-being. Admissions staff, like Haylee, are also singled out for making the transition smoother. Families frequently mention reliable transportation to appointments, engaging activities, and a friendly, accessible management presence that reduces the sense of abandonment during what can be a stressful time. These pros create a credible bridge to recovery when paired with active family involvement.
However, a chorus of caution cannot be ignored. A substantial number of reviews describe serious safety and care gaps: understaffing that delays assistance, inconsistent medication administration, and a perceived erosion of accountability in the care team. Some families report late meals, delayed or missed meds, and even situations that led to hospital visits after what seemed avoidable errors. Allegations range from neglect and poor communication to more extreme claims of harm, including inappropriate medication management and deteriorating conditions that required urgent intervention. While not every report reflects the same experience, the frequency of these concerns makes a careful, almost vigilant, approach essential for any potential resident.
These contrasting experiences force a practical calculus. When the rehab program aligns with a resident’s goals and a determined family participates in care planning and daily oversight, Laurels’ strengths, strong therapy, a clean environment, and proactive social services, can offset the downsides, delivering meaningful improvements and a smoother path back home. The facility’s notable staff kindness, admissions support, and activity programming also create a humane environment where residents feel seen. But the risk is real: under-staffing and communication gaps have translated into tangible harms for some residents. Any family should demand a clear, written care plan, guaranteed med administration protocols, and defined escalation channels. The facility can be a valuable partner, but only with explicit, bound commitments to remediation and safety.
Bottom line: Laurels of West Columbus is a practical choice for rehab-focused families who are prepared to actively participate in oversight and to advocate for timely care. It can deliver real rehab gains in the right cases, and families repeatedly praise the therapy team and social-services professionals who guide transitions. Yet for residents whose safety depends on consistent nursing presence and meticulous medication management, alternatives with stronger staffing stability should be on the short list. Prospective families should schedule in-depth tours, request to meet the DON, the social worker assigned to their case, and the lead therapy supervisors, and insist on a concrete written plan with delivery timelines. In the end, Laurels can be a sound fit, if the match is right and the guardrails are firmly in place.
97 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John Glenn Columbus International Airport (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Laurels of West Columbus in Columbus, OH is a vibrant and active assisted living community that offers a wide range of amenities and care services to meet the needs of its residents.
With a focus on providing a comfortable and engaging environment, this community features a beauty salon where residents can pamper themselves, as well as a fully furnished living space with private bathrooms for added convenience. The dining room offers restaurant-style meals prepared by experienced chefs, with special dietary restrictions accommodated.
Residents have access to various recreational spaces such as a gaming room, small library, and outdoor garden area. A fitness room and wellness center are available for those looking to stay active and maintain their physical well-being. Wi-Fi/high-speed internet ensures that residents can stay connected with their loved ones or pursue their own personal interests online.
The care services provided by Laurels of West Columbus are designed to support the daily needs of residents. A 24-hour call system and supervision ensure round-the-clock assistance is available whenever needed. Trained staff members are available to provide assistance with activities of daily living, including bathing, dressing, and transfers. Medication management is also provided to ensure residents take their medications correctly.
Coordination with health care providers and transportation arrangement (non-medical) are available to help residents attend appointments or engage in social activities outside the community. Transportation arrangements for medical purposes can also be made when needed.
Residents at Laurels of West Columbus can enjoy a variety of activities planned by the staff, including fitness programs, day trips, and resident-run activities. Scheduled daily activities provide opportunities for socialization and engagement within the community.
With convenient access to cafes, parks, pharmacies, physicians' offices, restaurants, and theaters nearby, residents have plenty of options for entertainment and outings in the surrounding area.
Overall, Laurels of West Columbus provides an enriching assisted living experience where residents receive personalized care while enjoying numerous amenities and engaging activities in the vibrant city of Columbus, OH.
Laurels of West Columbus is located at 441 Norton Road, Columbus, OH 43228 in Franklin County, Ohio
Laurels of West Columbus on seniors.fyi includes 29 photos including images showing interior, building, healthcare, decor, dining, office, architecture, landscaping, and more.
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Interior
Outdoors
Decor
Living Room
Building
Architecture
Trees
Windows
Dining
Landscaping
Kitchen
Lighting
Entrance
Artwork
