Laurels of West Columbus
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441 Norton Road, Columbus, OH 43228
For more information about senior living options: (844) 490-3973
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The staff were very helpful with the resident. Haylee, the admissions director, went above and beyond making the transition and helping the family adjust. The resident stated he wouldn't want to be anywhere else. Paige has gone above and beyond to help during the transition. Haley has been extremely helpful in admissions. The facility is outstanding and highly recommended. The facility is very clean and most of the staff were friendly and helpful. The PT and OT staff were excellent. The facility is beautiful with kind, competent management and front-line team members; residents look happy and well cared for. The food was surprisingly good.
The reviewer described the facility as a terrible place with a nurse having a nasty attitude and no regard for family members. They stated they wouldn't advise anyone to send their loved one there, and wouldn't even send their dog back. The experience was labeled the worst in healthcare, with aides described as worthless and medication delays and equipment mix-ups. Nursing staff were deemed insensitive to patients' actual needs, and the facility was likened to a shelter that prioritizes admissions over real care. It was reported that possessions were moved by staff to a medical transport van and residents were left outside in the cold with an open wound. One account described being given a minimal ride home and forced to carry multiple heavy boxes. The environment was described with warzone-like imagery, with people yelling for help and patients begging for assistance. Top-down communication issues were blamed for incorrect medication orders and other coordination problems, including late meals, late medications, and mishandled transportation.The Laurels of West Columbus stands out in the memories of families who have encountered it, leaving some with a warm sense of relief and gratitude, and others with a lasting impression of frustration and alarm. On the hopeful side, several families describe a transition into the facility as something that was handled with genuine care and warmth. "All of the staff was very helpful with our loved one," one reviewer begins, stressing that the moment of admission felt supported rather than impersonal. The same voice highlights Haylee, the admissions director, who "went above and beyond making the transition as well as helping us adjust as a family." The impression of attentive leadership is reinforced by a resident who, after a first check-in, heard a simple - but powerful - reassurance: "When I checked on him the next day, he commented he wouldn't want to be anywhere else." For these families, it feels like a place dedicated to safety, happiness, and care, where the goal is clearly to find a home in a difficult moment rather than merely to park someone in a bed. The hope voiced in these accounts is simple but sincere: a place that will care for a loved one as a family member would.
Yet these same pages cannot escape harsher, sharper critiques. One reviewer - frustrated by a long history with nursing facilities - encounters Laurels of West Columbus as "a terrible place," with particular focus on a nurse named Heidi Oliver. The language is pointed and provocative: "a very nasty attitude with no regards for family members," "no patience," and "no conscience of what medications she's giving the residence." The lament continues with a call for accountability: "This person has a terrible attitude? I think she needs to be a correctional officer and not a nurse." The review ends with a stark warning to others: "I would not advise anyone to send anyone they love to this facility," and even emphasizes the intensity by saying, "I wouldn't even send my dog back to this facility." In this voice, the facility's failures are framed as personal, persistent, and potentially dangerous.
There is also a strand of testimony that remains unequivocally positive, adding texture to the mosaic. One correspondent declares: "Outstanding facility!! They have done everything possible to make my 93 yr old mom comfortable," praising Paige for going "above and beyond" and Haley for her pivotal role in admissions. This narrative closes with a strong recommendation: "Highly recommended for sure!!" The consistent thread here is that capable, compassionate staff can transform a daunting medical transition into something manageable and reassuring, strengthening the trust families place in the facility when they are most vulnerable.
Another set of testimonies moves toward a more mixed evaluation. A reviewer notes that "the facility is very clean and most of the staff were friendly and helpful," but then adds that the most significant complaint centers on communication - "the lack of communication from the staff about the progress of my mother's care." This tension is echoed in a much harsher critique that calls Laurels West "the worst experience I've ever had in healthcare." In this account, the aides are described as "worthless," and the patient's family member relays a litany of failures: delayed Tylenol, an equipment mix-up with BiPAP, and an experience that culminates in the patient leaving AMA with medication issues unresolved. The overall tone is a plea for better coordination, transparency, and respect for the needs and rights of patients and their families.
The breadth of experience broadens further with a critique that casts the facility as overly commercial at times. One reviewer describes the nursing staff as "very insensitive to the patients' actual needs," likening the environment to a shelter where admissions are the priority and discharge pressures dominate. The complaint details a hurried departure - no chance to walk through a room, possessions moved to a transport van, and a husband who ends up stranded outside, in the rain, with an open wound. The reviewer recounts being told to leave behind the keys to his apartment, and highlights the perception that the institution values paperwork and payment over person-centered care. There is even a pointed comparison to other facilities, with a suggestion to seek an alternative rehabilitation center in Marysville, Ohio. The message is clear: for some families, the logistics and speed of discharge eclipse the quality of day-to-day care.
Amid these strafing critiques, another thread offers reassurance about ongoing care and community. A caregiver who works in hospice notes that many of their clients have had excellent experiences at Laurels West Columbus, and that staff are consistently "willing to help and answer important questions." The sentiment extends beyond a single department to a broader recommendation, and a sense that, when well-led and well-staffed, Laurels West can be a reliable partner in care. Comments around the admissions director, Haylee, remain particularly positive here: "The Director of Admissions, Haylee is amazing! She makes Laurels of West Columbus a better place." In these voices, the facility is seen as a real option for therapy, rehabilitation, and respite, with some families forming strong relationships with therapists, drivers, and front-line workers.
A final cluster of reflections circles back to the everyday, personal elements that define each stay. Positive experiences highlight a facility that, in many moments, feels well-kept, with polite and helpful staff across roles - from reception and housekeeping to maintenance and nursing. Some residents describe therapy teams - PT and OT - as excellent, and speak warmly about drivers and activity coordinators who help keep residents engaged and safe. Even when issues arise, the tone often returns to gratitude for moments of competence and care, such as when a fall-related brain injury rehab journey led to a successful return home after three weeks, with nursing staff offering calming reassurance and professional support. One reviewer even mentions simple comforts like coffee with breakfast and the small moments that remind families that their loved ones are not forgotten: "I did not always get my coffee with my breakfast," but the overall experience included good food, clean spaces, and a staff that welcomed visitors with smiles and greetings.
Taken together, the reviews depict a facility that can be both a refuge and a flashpoint. For some families, Laurels of West Columbus delivers the kind of compassionate transition they hoped for, with admissions staff who ease the process and clinicians who treat residents with respect and professionalism. For others, the facility becomes a battleground of concerns about staff responsiveness, medication management, communication, and the logistics of discharge. The stories emphasize the importance of ongoing oversight, consistent communication, and a culture that consistently centers the needs and voices of both residents and their families. In the end, Laurels of West Columbus emerges as a place with real strengths in care and human connection, alongside unmistakable gaps that point to opportunities for growth, accountability, and clearer standards across all levels of the organization.
97 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John Glenn Columbus International Airport (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Laurels of West Columbus in Columbus, OH is a vibrant and active assisted living community that offers a wide range of amenities and care services to meet the needs of its residents.
With a focus on providing a comfortable and engaging environment, this community features a beauty salon where residents can pamper themselves, as well as a fully furnished living space with private bathrooms for added convenience. The dining room offers restaurant-style meals prepared by experienced chefs, with special dietary restrictions accommodated.
Residents have access to various recreational spaces such as a gaming room, small library, and outdoor garden area. A fitness room and wellness center are available for those looking to stay active and maintain their physical well-being. Wi-Fi/high-speed internet ensures that residents can stay connected with their loved ones or pursue their own personal interests online.
The care services provided by Laurels of West Columbus are designed to support the daily needs of residents. A 24-hour call system and supervision ensure round-the-clock assistance is available whenever needed. Trained staff members are available to provide assistance with activities of daily living, including bathing, dressing, and transfers. Medication management is also provided to ensure residents take their medications correctly.
Coordination with health care providers and transportation arrangement (non-medical) are available to help residents attend appointments or engage in social activities outside the community. Transportation arrangements for medical purposes can also be made when needed.
Residents at Laurels of West Columbus can enjoy a variety of activities planned by the staff, including fitness programs, day trips, and resident-run activities. Scheduled daily activities provide opportunities for socialization and engagement within the community.
With convenient access to cafes, parks, pharmacies, physicians' offices, restaurants, and theaters nearby, residents have plenty of options for entertainment and outings in the surrounding area.
Overall, Laurels of West Columbus provides an enriching assisted living experience where residents receive personalized care while enjoying numerous amenities and engaging activities in the vibrant city of Columbus, OH.
Laurels of West Columbus is located at 441 Norton Road, Columbus, OH 43228 in Franklin County, Ohio
Laurels of West Columbus on seniors.fyi includes 29 photos including images showing interior, building, dining, healthcare, decor, architecture, office, entrance, and more.
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Interior
Outdoors
Decor
Living Room
Building
Architecture
Trees
Windows
Dining
Landscaping
Kitchen
Lighting
Entrance
Artwork
