The Ashford at Sturbridge

Pros

• The staff at Ashford are described as very nice, knowledgeable, and willing to go the extra mile for residents.
• Many reviewers noted that the community has a good vibe and atmosphere, with staff actively interacting with residents.
• The cleanliness of the suites and common areas impressed several visitors during their tours.
• Residents seem to enjoy the food quality, with some family members expressing satisfaction with the meals provided.
• The variety of activities offered throughout the week received positive remarks from families, indicating engagement opportunities for residents.
• Overall experiences were generally good, highlighting that many loved ones felt well taken care of by the staff at Ashford.
• The marketing team was praised for being outstanding and friendly during initial visits, contributing to positive first impressions.

Cons

• The response time is extremely slow, leading to frustration and concern among residents and families.
• There are claims of poor cleanliness, with instances of black paper towels being found and reports of residents saturated in urine.
• Staffing levels are inadequate, resulting in insufficient care for residents, especially during weekends.
• Families feel their calls and emails go unanswered, indicating poor communication from the staff.
• Mismanagement of medications has been reported, with mistakes made despite clear instructions provided by families.
• There are concerns about misleading advertising regarding nursing care availability.
• Residents have experienced weight loss due to meals not being calorie-rich enough.
• The lack of activities due to staffing shortages has left residents feeling unsupported and unengaged.
• Residents' personal belongings have gone missing, raising concerns about safety and accountability within the facility.
• Families express disappointment with the overall value received compared to increasing costs, indicating a lack of satisfaction with services provided.

Review

The Ashford at Sturbridge has garnered a mix of reviews from families navigating the challenging waters of assisted living care. While many reviewers acknowledged that the community appears clean and welcoming, with friendly staff and a vibrant atmosphere, there are significant concerns regarding staffing shortages, quality of care, transparency in advertising, and overall resident wellbeing. The experiences shared reflect both positive aspects of this facility as well as substantial criticisms that potential residents and their families should consider.

When it comes to cleanliness, several reviews pointed out that while the common areas may seem tidy upon initial observation, deeper issues persist. For instance, one reviewer reported a black paper towel when attempting to clean a mess off the floor, highlighting discrepancies between appearance and actual sanitation practices. Additionally, other families described shocking instances where loved ones were found in unsanitary conditions?examples including errors in medication administration and basic hygiene lapses such as being saturated with urine. Such experiences underscore troubling gaps in cleanliness standards and highlight concerns about adequate attention to individual resident needs.

Staffing levels emerged as a major point of contention across multiple accounts. Several reviewers lamented that the facility is not adequately staffed to meet residents' needs. This shortage can lead to delays in assistance for essential activities such as restroom access or medication management. One family member expressed frustration over having to constantly advocate for their loved one?s basic needs while also emphasizing that staff turnover was causing chaos in care routines. The chronic understaffing seems to be impacting not only the health outcomes for residents but also the peace of mind for families who feel compelled to monitor their loved ones? daily experiences actively.

Another critical issue raised pertained to transparency in care offerings and advertising claims made by The Ashford at Sturbridge. Families described feeling misled regarding nursing support availability, citing advertisements suggesting 24-hour nursing care which was not reflected in practice during their loved ones? stays. This disconnect between expectations set by marketing materials and day-to-day realities proved distressing for families already dealing with difficult transitions concerning their elderly relatives' living situations.

Despite these serious critiques related mainly to cleanliness, staffing challenges, and communication breakdowns, some family members did report positive interactions with certain staff members who genuinely cared about residents? wellbeing. Reviewers noted that there seemed to be "a good vibe" within the community initially encountered upon arrival?this aspect fostered hope despite operational shortcomings elsewhere within the organization. Families appreciated specific staff's commitment; however, they cautioned future clients about needing ongoing involvement during times when staffing issues might lead to less attention towards individual residents.

The facility's amenities garnered mixed feedback too; while some appreciated aspects such as included utilities like electricity and cable TV without extra charges alongside an array of planned activities offered weekly?a few felt limited by available housing options (only studios or one-bedroom units) underscoring their desire for more independent living setups instead of assisted living environments tailored specifically toward seniors with more advanced care needs.

In conclusion, while The Ashford at Sturbridge boasts appealing elements such as cleanliness on first impression and respectable meal offerings complemented by genuinely caring employees willing to provide individualized attention when possible?critical gaps exist regarding adequate liftings capabilities reliant on sufficient staffing levels managing proper resident oversight consistently throughout each day/week cycle far outshine positives seen thus far making it imperative individuals review all perspectives carefully prior submitting applications admitting friends/family into this environment filled both promise & concern moving forward based personal assessments conducted over time!

This part of Hilliard, Ohio offers a convenient location with a variety of amenities within close proximity. Residents will find a range of dining options, from fast food chains like McDonald's and Taco Bell to more sit-down establishments like Nasty's Sports Bar & Grill and Rusty Bucket Restaurant and Tavern. There are also several healthcare facilities nearby, including Mount Carmel Medical Group and OhioHealth Laboratory Services. Pharmacies such as Walgreens and CVS are easily accessible for medication needs. For leisure activities, there are parks like Hilliard Municipal Park and Homestead Park for outdoor enjoyment. Additionally, places of worship like Scioto Ridge United Methodist Church and Saint Brendan Catholic Church provide spiritual support. Overall, this area offers a mix of conveniences and services that would cater well to those considering senior living in the Hilliard area.

Restaurants

• McDonald's (0.2 miles)
• Taco Bell (1.2 miles)
• Nasty's Sports Bar & Grill (1.6 miles)
• Rusty Bucket Restaurant and Tavern (1.7 miles)
• Dave & Buster's (2.3 miles)
• Roosters (2.4 miles)
• Chick-Fil-A (2.7 miles)

Physicians

• Mount Carmel Medical Group (0.2 miles)
• Hilliard Family Medicine (1.4 miles)
• OhioHealth Laboratory Services - Hilliard Health Center (1.7 miles)
• Orthopedic One (2.5 miles)
• Hilliard Pediatrics (2.5 miles)
• Northwest Family Physicians (2.6 miles)
• Internal Medicine Pediatrics Hilliard (2.7 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.5 miles)
• Walmart Pharmacy (3.3 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (5.1 miles)
• Market District Supermarket (5.2 miles)

Parks

• Hilliard Municipal Park (0.2 miles)
• Homestead Park (1.9 miles)
• Quarry Trails Metro Park (3.4 miles)
• Carriage Place Park (4.8 miles)
• Thompson Park (5 miles)
• Coffman Park (5.6 miles)
• Prairie Oaks Metro Park (6.2 miles)

Cafes

• Panera Bread (3.2 miles)
• Starbucks (3.8 miles)
• Kona Craft Kitchen (6 miles)
• Starbucks (6.8 miles)

Theaters

• AMC Starplex Columbus 10 (3.2 miles)

Places of Worship

• Scioto Ridge United Methodist Church (3.4 miles)
• Saint Brendan Catholic Church (3.5 miles)
• St Andrew Church (5.2 miles)
• Grace Evangelical Church (5.4 miles)
• St Simon & Jude Church (6.1 miles)
• Saint Brigid of Kildare Catholic Church (6.2 miles)

Hospitals

• Columbus Oncology Associates (5.2 miles)

Transportation

• The Ohio State University Airport at Don Scott Field (OSU) (5.7 miles)