The Ashford at Sturbridge
Save3700 Sturbridge Court, Hilliard, OH 43026
For more information about senior living options: (844) 490-3973
At The Ashford at Sturbridge, residents can expect to pay $3,545 per month for a studio apartment, which is competitively priced compared to the median costs in Madison County and across Ohio. In Madison County, the average cost for a studio is slightly higher at $3,738, while statewide, it stands at $3,727. For those considering a one-bedroom unit, The Ashford offers this option for $4,280 per month. While this figure exceeds the costs found in Madison County ($3,704) and across Ohio ($3,712), it reflects the premium services and amenities that The Ashford provides. Overall, The Ashford at Sturbridge presents an attractive choice within the regional market for those seeking quality senior living options.
| Floor plans | The Ashford at Sturbridge | Madison County | Ohio |
|---|---|---|---|
| Studio | $3,545 | $3,738 | $3,727 |
| 1 Bedroom | $4,280 | $3,704 | $3,712 |
The Ashford at Sturbridge is clearly a place that inspires strong and varied responses. On the one hand, many families sing praises about the staff who care for their loved ones, pointing to Tammy as a responsive and present executive presence, along with Christy, Sara, Kareen, Ashley, and others who have become trusted points of contact. Several reviews emphasize that the team goes above and beyond to make residents feel safe, included, and well cared for. The sentiment often centers on the sense that, when things go well, the staff are warm, friendly, and genuinely attentive to both residents and their families.
Yet the path to that positive impression is not the same for everyone. A recurring concern across multiple accounts is a dispute over billing and level of care. One reviewer alleges that the community attempted to charge grandparents an unreasonable amount for time their grandmother wasn't even living in the facility, citing a decision by the director that implied a higher level of care was needed than the facility could provide. That frustration centers on the tension between financial expectations and the reality of what the community can deliver, and it stands in contrast to the many compliments about the care team's daily responsiveness.
There is also a strong current of improvement and renewal. Several reviews highlight a transition to a new director and a new chef, with palpable changes in the dining experience and overall atmosphere. The meals are described as warmer and more appealing since Tammy's leadership took the helm, with more variety and better service at the table. Beyond the kitchen, families note that Tammy has become more accessible and responsive to concerns, reinforcing the sense that a new era at the Ashford at Sturbridge is about greater engagement with families and a more resident-centered approach.
In a professional capacity, the community is often referenced by the perspective of a senior living referral agency. Christy, the senior living advisor, is repeatedly praised for her compassion, knowledge, and genuine care, with a strong emphasis on the idea that referrals to this community place families in reliable hands. A notable highlight across several reviews is the attention to Medicaid and waiver programs; one reviewer specifically mentions that the waiver is accepted on day one, which is described as a significant relief for families managing budgets and care needs.
There are also deeply personal testimonials about how the changes have affected individual residents. One family describes visiting their grandmother after a stretch of limited interaction and finding the building to be gorgeous and their grandmother's mood markedly improved - food, atmosphere, and staff interactions contributing to a renewed sense of happiness and belonging. In another luminous note, a long-term resident's family expresses gratitude for the kitchen's new restaurant-style ordering and for Sara, the kitchen director, who has begun to coordinate a dietary program tailored to a specific medical condition. That same account highlights Kareen as a steady communicator who helps coordinate health concerns and respond quickly when the resident isn't feeling well.
Despite the positives, several reviews do not shy away from the challenges. A few families point to issues with staff turnover, which can create a sense of inconsistency for residents who build relationships with caregivers. Others mention operational gaps, such as no nurse on site overnight and inconsistencies in daily routines that leave families feeling uncertain about whether a resident's needs are being met during off-peak hours. There are also critiques about the level of on-site support for activities, shower assistance, laundry, helping residents with hearing aids, and getting residents to the dining room - areas that some reviewers feel are not consistently addressed.
A more pointed critique describes ongoing problems with communication and accountability. One reviewer recounts a negative experience with the nursing director not showing up for scheduled meetings and concerns about hospice bridging being needed but not smoothly arranged. The cost versus care debate appears again in several accounts, with families feeling pressed by monthly charges that include room and board but may not always align with the level of hands-on care they expect. In an especially blunt assessment, one reviewer says they would give no stars if possible, accusing the facility of lying, pressing for money, and offering only evasive answers when questions arise.
Nevertheless, other families recount very positive experiences that underscore the community's strengths. A reviewer who engaged with a salesperson and toured with Christy recalls kindness, knowledge, and practical tips about discussing a move with a parent who is resistant to relocation. They highlight Tammy's accessibility and the sense that the community's care remains the most important priority for families. Another strong note comes from a family whose mom was admitted after a hospital stay; they describe a warm, respectful staff, with hospice support and a sense that their mother received attentive, compassionate care in her final days. A final evaluative thread emphasizes that, for the most part, the Ashford at Sturbridge has been a positive environment with clean facilities, helpful staff, and a community where residents and their families can build meaningful connections.
Taken together, the reviews present a balanced portrait of the Ashford at Sturbridge: a community that has made meaningful improvements and maintains a compassionate, capable team that many families trust and rely on, while also contending with real tensions around cost, care expectations, staffing consistency, and communication. The facility's strengths - responsive leadership, improved dining, strong engagement from Christy and other care coordinators, and an evident commitment to resident well-being - are repeatedly acknowledged. At the same time, the concerns raised about billing practices, overnight nursing coverage, and selective transparency remind readers that there is still work to be done to ensure every resident's needs are met reliably and with clear, open communication.
The Ashford at Sturbridge in Hilliard, OH is an independent living community that provides a range of care services for seniors. With a variety of amenities and activities, residents can enjoy a comfortable and active lifestyle.
The community offers fully furnished apartments with air-conditioning and cable or satellite TV. Residents can relax in the beautiful garden or spend time in the small library. Wi-Fi/high-speed internet is available throughout the common areas, allowing residents to stay connected with loved ones.
For dining options, there is a restaurant-style dining room where meals are provided by a professional chef. Special dietary restrictions can be accommodated, including diabetes diet options. Room service and guest meals are also available.
The Ashford at Sturbridge provides care services to assist residents with their daily needs. A 24-hour call system and supervision ensure that assistance is readily available whenever needed. The staff offers help with activities of daily living such as bathing, dressing, and transfers. Medication management and meal preparation services are provided as well.
In addition to these care services, the community promotes mental wellness through their mental wellness program. Various activities are organized on-site including stretching classes, cooking classes, and educational speakers/life long learning opportunities. There are also day trips and outings to explore the surrounding area.
Residents have access to transportation services for non-medical purposes as well as transportation arrangements for doctors' appointments. Wheelchair accessible showers make it easier for those with mobility challenges to maintain their independence.
The Ashford at Sturbridge is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and theaters. This allows residents to easily access additional amenities outside of the community.
Overall, The Ashford at Sturbridge offers a pleasant and supportive environment where seniors can enjoy their retirement years while receiving necessary care services.
This part of Hilliard, Ohio offers a convenient location with a variety of amenities within close proximity. Residents will find a range of dining options, from fast food chains like McDonald's and Taco Bell to more sit-down establishments like Nasty's Sports Bar & Grill and Rusty Bucket Restaurant and Tavern. There are also several healthcare facilities nearby, including Mount Carmel Medical Group and OhioHealth Laboratory Services. Pharmacies such as Walgreens and CVS are easily accessible for medication needs. For leisure activities, there are parks like Hilliard Municipal Park and Homestead Park for outdoor enjoyment. Additionally, places of worship like Scioto Ridge United Methodist Church and Saint Brendan Catholic Church provide spiritual support. Overall, this area offers a mix of conveniences and services that would cater well to those considering senior living in the Hilliard area.
At The Ashford at Sturbridge, residents can expect to pay $3,545 per month for a studio apartment, which is competitively priced compared to the median costs in Madison County and across Ohio. In Madison County, the average cost for a studio is slightly higher at $3,738, while statewide, it stands at $3,727. For those considering a one-bedroom unit, The Ashford offers this option for $4,280 per month. While this figure exceeds the costs found in Madison County ($3,704) and across Ohio ($3,712), it reflects the premium services and amenities that The Ashford provides. Overall, The Ashford at Sturbridge presents an attractive choice within the regional market for those seeking quality senior living options.
The Ashford at Sturbridge is located at 3700 Sturbridge Court, Hilliard, OH 43026 in Madison County, Ohio
Yes, The Ashford at Sturbridge allows both dogs and cats.
The Ashford at Sturbridge on seniors.fyi includes 9 photos including images showing interior, floor plan, kitchen, bedroom, appliances, living room, artwork, decor, and more.
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