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Norwich Springs Health Campus in Hilliard, OH

Norwich Springs Health Campus is an assisted living and memory care community in Hilliard, OH.

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Norwich Springs Health Campus in Hilliard, OH

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  • Interior

    A modern living room featuring a fireplace, television, and elegant furniture.

  • Decor

    A cozy bedroom featuring a single bed with a gray bedspread, an armchair, and decorative elements such as paintings and shelves.

  • Living Room

    A cozy living room featuring modern furniture, a fireplace, and decorative artwork.

  • Building

    A view of a commercial building with a parking lot filled with cars on a sunny day.

  • Bedroom

    A modern bedroom with elegant decor and comfortable furniture.

  • Windows

    A neatly arranged patient room in a healthcare facility, featuring a hospital bed and comfortable seating.

  • Landscaping

    Aerial view of a modern residential building with a spacious parking lot.

  • Kitchen

    A modern kitchen featuring dark wood cabinetry, black appliances, and a stylish tile backsplash.

  • Outdoor

    A well-maintained putting green with a yellow flag, set in a spacious outdoor area.

  • Television

    A cozy home theater featuring reclining seats and a large television, perfect for movie nights.

  • Wall Art

    A beautifully designed modern bedroom with light decor and stylish furniture.

  • Exercise Equipment

    A well-equipped rehabilitation therapy room designed for physical therapy sessions.

  • Salon

    A modern and well-lit hair salon interior, featuring styling chairs and a workstation.

4680 Library Way, Hilliard, OH 43026

For more information about senior living options: (866) 208-4318

3.9 from 73 reviews
5 stars
52
4 stars
0
3 stars
0
2 stars
1
1 stars
20

Overall Review of Norwich Springs Health Campus

common 38 reviews mention this

Staff care is a major focus

Residents and families consistently describe staff as caring and attentive.

Across many reviews, families credit nurses, aides, and other team members for being kind, responsive, and focused on comfort and dignity. Multiple writers also mention teamwork and follow-through, including staff helping with day-to-day needs and coordinating around appointments or therapy. A smaller set of reviews, though, describe staff and communication as inconsistent, particularly during evenings or when call lights are used.

common 15 reviews mention this

Activities keep residents engaged

Regular events and outings are a common bright spot in reviews.

Residents and families frequently mention lively scheduled activities, including themed events, adult day programming, parties, and outings. Several reviewers highlight specific staff members or activities coordinators for keeping people included and entertained. A few negative reviews contrast that with claims of limited or inadequate activity follow-through, especially when care staffing is strained.

common 13 reviews mention this

Therapy support stands out

Physical and occupational therapy is frequently described as effective.

A number of reviews point to therapy—especially physical therapy—as a key reason they chose or would return to the community, describing encouragement, targeted exercises, and a plan that helps with recovery and mobility. Others add occupational therapy and speech therapy support as part of their loved one’s progress. Some critical reviews still raise concerns about the level of assistance and timeliness of care when residents need more hands-on support.

caveat 18 reviews mention this

Care quality can feel inconsistent

Several reviews describe lapses in timely assistance and communication.

Alongside strong praise, multiple reviews report problems such as delayed help, limited check-ins, or breakdowns between nurses, therapists, and family. Several of the most serious complaints involve hygiene and incontinence care, including soiled linens or being left in soiled clothing, plus concerns about responsiveness when urgent needs arise. Reviewers also describe uneven experiences depending on shift or unit, with some describing better daytime care than night coverage.

caveat 5 reviews mention this

Pricing and added charges raise concerns

Some families say the cost and extra fees weren’t worth the care provided.

A few reviews call out high pricing and situations where insurance coverage or the overall cost burden became a major issue. Others mention additional charges (including fees tied to bathing or higher levels of care) alongside claims that the promised help was not delivered consistently. These reviews frame the financial pressure as a driver of reduced care or failed expectations.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Assisted Living Assisted Living
  • Independent Living Independent Living
  • Memory Care Memory Care
  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor patio Outdoor patio
  • Outdoor space Outdoor space
  • Small library Small library
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • John Glenn Columbus International Airport (13 miles away) John Glenn Columbus International Airport (13 miles away)

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Coordination with health care providers Coordination with health care providers
  • Dementia waiver Dementia waiver
  • Diabetes diet Diabetes diet
  • Hospice waiver Hospice waiver
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Mild cognitive impairment Mild cognitive impairment
  • Special dietary restrictions Special dietary restrictions
  • Specialized memory care programming Specialized memory care programming
  • Transportation arrangement (medical) Transportation arrangement (medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • OhioHealth Laboratory Services - Hilliard Health Center (0.9 miles)
  • Hilliard Family Medicine (1 miles)
  • Hilliard Pediatrics (1.2 miles)
  • Orthopedic One (1.2 miles)
  • Samantha M Kinross O D (1.7 miles)
  • Internal Medicine Pediatrics Hilliard (1.9 miles)
  • Northwest Family Physicians (1.9 miles)

Restaurants

  • Rusty Bucket Restaurant and Tavern (1.1 miles)
  • Taco Bell (1.2 miles)
  • Dave & Buster's (1.7 miles)
  • Scene75 Entertainment Center (1.7 miles)
  • Bonefish Grill (1.8 miles)
  • BJ's Restaurant & Brewhouse (1.9 miles)
  • The Rail (1.9 miles)

Pharmacies

  • CVS Pharmacy (1.5 miles)
  • Walgreens (1.8 miles)
  • CVS Pharmacy (2.5 miles)
  • CVS Pharmacy (3.2 miles)
  • CVS Pharmacy (3.5 miles)
  • Marc's Stores (3.6 miles)
  • Market District Supermarket (3.9 miles)

Places of Worship

  • Saint Brendan Catholic Church (1.6 miles)
  • Scioto Ridge United Methodist Church (1.7 miles)
  • St Andrew Church (3.7 miles)
  • Saint Brigid of Kildare Catholic Church (4.9 miles)

Cafes

  • Starbucks (2 miles)
  • Kona Craft Kitchen (4.1 miles)
  • Panera Bread (4.6 miles)
  • Tim Hortons (5.5 miles)
  • Crimson Cup (6.2 miles)

Parks

  • Hilliard Municipal Park (2.1 miles)
  • Homestead Park (2.4 miles)
  • Carriage Place Park (2.8 miles)
  • Quarry Trails Metro Park (3.3 miles)
  • Thompson Park (3.4 miles)
  • Coffman Park (3.9 miles)
  • Avery Park (5.3 miles)

Transportation

  • The Ohio State University Airport at Don Scott Field (OSU) (3.7 miles)

Hospitals

  • Columbus Oncology Associates (4.1 miles)
  • Ohio Health (6 miles)

Theaters

  • AMC Starplex Columbus 10 (4.6 miles)

Frequently Asked Questions

Where is Norwich Springs Health Campus?
Does Norwich Springs Health Campus provide care for residents with dementia or Alzheimer's disease?
What photos are available for Norwich Springs Health Campus in Hilliard, Ohio?

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Related Resources

  • dementia stagesUnderstanding Dementia Through Its Seven Stages: A Comprehensive Look at Progression and Expectations

    Dementia encompasses a range of cognitive impairments characterized by types such as Alzheimer's and vascular dementia, and follows a seven-stage progression model known as the Global Deterioration Scale (GDS), highlighting varying symptoms and decline timelines. Early detection allows for lifestyle adjustments to potentially slow progression, while caregivers need support and resources to manage the challenges involved in caring for affected individuals.

  • dementia careA Holistic Dementia Care Guide: Effective Strategies for Memory Support

    The guide on holistic dementia care outlines the complexity of dementia and stresses the need for individualized caregiver strategies that include medical treatment, psychological support, and environmental adaptations, while emphasizing early detection, various therapeutic options, and caregiver support to enhance quality of life and maintain dignity.

  • activities of daily livingComprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment

    Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.

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