Hilliard Assisted Living & Memory Care

Pros

• The staff at Hilliard Assisted Living is exceptionally kind and friendly, creating a welcoming atmosphere for both residents and visitors.
• Residents enjoy delicious meals prepared by a new chef, contributing to a positive dining experience.
• The facility offers a variety of activities for residents, enhancing their engagement and enjoyment during their stay.
• The community features well-maintained apartments equipped with standard-size microwaves and refrigerators, providing added convenience for residents.
• The in-person tours are highly praised, with tour guides being described as wonderful and accommodating even during challenging times like COVID-19.
• Many families express satisfaction with the supportive environment created by the staff, highlighting their empathy towards residents.
• Visitors appreciate the clean and modern design of the facility while still feeling warm and inviting.
• Residents are pleased with the presence of community pets, which add to the overall positive atmosphere of the assisted living environment.

Cons

• There was a lot of turnover during their time at Hilliard, making it frustrating to sign an agreement.
• Staffing issues were prevalent, with not enough personnel for the dining room leading to long waits for service.
• They found that Hilliard does not accept the Medicaid waiver after two years, which was a significant drawback.
• The family felt disappointed that they were only allowed to meet in a resident's room due to strict COVID protocols during their tour.
• The overall experience of one family’s tour was just okay, lacking any standout qualities.
• The cost of living at Hilliard Assisted Living is high, making it unaffordable for some families.
• Although lovely, the community can be understaffed at times, affecting the overall experience.
• Some visitors noted that despite being impressed by the facility and staff, affordability remained an issue preventing them from choosing Hilliard.

Review

Hilliard Assisted Living and Memory Care has garnered a variety of reviews from families and visitors, painting a complex picture of the facility's strengths and challenges. Overall, it is clear that many individuals appreciate the kindness and professionalism exhibited by the staff, as well as the inviting atmosphere of the facility itself. From initial tours to experiences during residency, sentiments highlight the warmth felt upon entering Hilliard. Many reviewers noted that they were welcomed with open arms, making them feel comfortable almost immediately. The staff’s eagerness to assist and engage with both residents and visitors has been frequently highlighted as one of the standout features of Hilliard.

Despite these accolades, there are acknowledged concerns regarding staffing levels within the facility. While most reviews praised individual team members for their empathy and dedication to resident care, several comments pointed towards issues with turnover rates that led to understaffing at times. Visitors noted frustrations around long wait times for dining services due to a shortage of personnel in the dining room, where meal schedules were adjusted from an open all-day format to limited two-hour windows. These operational changes have sometimes resulted in delays when ordering food or receiving necessary assistance.

On a more positive note, many families expressed their loved ones’ satisfaction with the quality of food provided at Hilliard. Residents have particularly enjoyed meals prepared by a new chef who has received favorable mentions for culinary skills. The variety of activities offered in the facility was also commended; families appreciated that there were numerous options available for engagement and entertainment on-site.

The physical environment of Hilliard Assisted Living comes under positive scrutiny as well. Reviewers described it as modern yet warm and inviting – an essential aspect when choosing a residence for elderly loved ones. Mom's apartment includes standard-sized microwaves and refrigerators, which were seen as pleasant amenities that enhance day-to-day living comfort. Moreover, some accounts highlighted unique features such as community pets roaming freely around the facility - a charm noted to benefit seniors emotionally.

Tour experiences at Hilliard also left lasting impressions on potential residents' families. Many commented on how informative and accommodating the tours were despite being constrained by strict COVID protocols at one point; nonetheless, tour guides succeeded in providing thorough information about daily life in the center while maintaining safety measures during those challenging times. Most visitors remarked on how pleasant these tours felt rather than feeling rushed or pressured into making decisions about residency.

Lastly, it is worth noting that while many found Hilliard Assisted Living appealing overall, some mentioned financial constraints could be a barrier for prospective residents seeking care there; costs were identified as quite high compared to other facilities explored during their search process. Ultimately though, feelings about this facility largely skewed positive: combined insights speak volumes about not only its dedicated staff but also its ability to create an environment where seniors can thrive with dignity surrounded by care—a place where family members can find peace knowing their loved ones are taken care of compassionately in what many describe as "the place you have been looking for."

This part of Hilliard, Ohio, offers a variety of amenities that may be appealing for seniors looking to settle in the area. With several physicians' offices nearby such as Hilliard Pediatrics and Orthopedic One, residents have convenient access to medical care. There are also restaurants like Rusty Bucket Restaurant and Tavern and Dave & Buster's within close proximity for dining options. Additionally, pharmacies like CVS and Walgreens are available for easy access to medications. For those seeking spiritual fulfillment, there are places of worship such as Scioto Ridge United Methodist Church and Saint Brendan Catholic Church nearby. Parks like Hilliard Municipal Park and Carriage Place Park provide opportunities for outdoor recreation and relaxation. Overall, this part of Hilliard offers a good balance of healthcare services, dining options, religious institutions, and recreational facilities that may cater to seniors looking for a comfortable living environment.

Physicians

• Hilliard Pediatrics (0.3 miles)
• Orthopedic One (0.4 miles)
• OhioHealth Laboratory Services - Hilliard Health Center (0.6 miles)
• Hilliard Family Medicine (0.9 miles)
• Internal Medicine Pediatrics Hilliard (1.1 miles)
• Northwest Family Physicians (1.1 miles)
• Arlington-Mill Run Internal Medicine (1.3 miles)

Restaurants

• Rusty Bucket Restaurant and Tavern (0.7 miles)
• Dave & Buster's (1 miles)
• Taco Bell (1.1 miles)
• Nasty's Sports Bar & Grill (1.8 miles)
• Bonefish Grill (2 miles)
• Arby's (2 miles)
• Scene75 Entertainment Center (2.1 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.8 miles)
• Marc's Stores (3.1 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.7 miles)

Places of Worship

• Scioto Ridge United Methodist Church (1.1 miles)
• Saint Brendan Catholic Church (1.2 miles)
• St Andrew Church (3 miles)
• Saint Brigid of Kildare Catholic Church (5.6 miles)

Cafes

• Starbucks (2.4 miles)
• Panera Bread (4.3 miles)
• Kona Craft Kitchen (4.4 miles)
• Starbucks (5.5 miles)
• Crimson Cup (5.6 miles)
• Tim Hortons (5.7 miles)

Parks

• Hilliard Municipal Park (2.5 miles)
• Carriage Place Park (2.6 miles)
• Quarry Trails Metro Park (2.6 miles)
• Thompson Park (2.8 miles)
• Homestead Park (3.2 miles)
• Coffman Park (4.4 miles)
• Antrim Park (5.2 miles)

Transportation

• The Ohio State University Airport at Don Scott Field (OSU) (3.5 miles)

Theaters

• AMC Starplex Columbus 10 (4.3 miles)

Hospitals

• Columbus Oncology Associates (4.8 miles)
• Ohio Health (5.2 miles)