Altercare Of Hilliard Post-Acute Center
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4660 Trueman Boulevard, Hilliard, OH 43026
For more information about senior living options: (844) 490-3973
Many patients and their families praised the nursing staff for being friendly, caring, and patient, particularly on the 200 hall. The physical therapy, occupational therapy, and speech therapy staff received commendations for their professionalism and effectiveness in helping patients recover. Several reviews highlighted that the facility was clean and well-maintained, contributing to a pleasant environment for rehabilitation. Patients appreciated the quality and taste of the meals provided, noting that it was better than expected for a rehab/nursing home setting. The facility offers private rooms for rehabilitation, which allowed for more privacy during recovery compared to other places. Family members expressed satisfaction with communication from staff regarding care plans and treatment schedules during their loved ones' stays. Some reviews noted that the facility accommodates special dietary needs effectively, ensuring patient satisfaction with meals.
The facility provided poor care, with staff unfamiliar with patient medications and administering the wrong ones. There were serious sanitation concerns, including a nurse giving a dropped pill back to a patient without proper hygiene. Patients often experienced delays in receiving assistance, leading to distressing situations such as laying in waste or being unable to reach call buttons. Staff communication was inadequate, resulting in family members not being informed about critical decisions regarding their loved ones' care. High staff turnover led to inconsistent care and reliance on temporary agency workers, which negatively impacted patient experience. Multiple complaints were made regarding the cleanliness of the facility and overall quality of service received by patients. Some patients were left without necessary mobility aids for extended periods, compromising their safety and comfort. Concerns about infection control practices were highlighted, with staff failing to follow basic hygiene protocols during patient care.Altercare of Hilliard has received a mixed bag of reviews from patients and their families, reflecting both positive experiences and significant complaints regarding the quality of care provided at the facility. Many former patients have praised aspects such as cleanliness, food quality, and the professionalism of certain staff members, particularly in rehabilitation services. However, serious concerns about nursing care, medication management, staffing issues, and communication have overshadowed these positives for numerous individuals.
Many patients noted that their rehabilitation experiences were satisfactory due to the competence of physical therapy (PT) and occupational therapy (OT). Patients highlighted how physical therapists provided structured schedules to aid recovery. One review specifically mentioned that the rehab staff and speech therapists were commendable. Alongside this praise for rehab services was an acknowledgment of decent nutrition—most reviews indicated that the meals were tasty and catered to dietary needs effectively.
However, complaints about nursing care proliferated throughout the reviews. Numerous patients recounted alarming incidents involving medication mismanagement; one patient reported receiving wrong medications several times, while another described a nurse dropping a pill on the floor only to hand it over for consumption without proper sanitation practices. These types of negligence raised serious questions about infection control protocols within the facility. Some reviewers expressed frustration with staff's familiarity with their medical conditions or medications, drawing attention to high turnover rates among nurses and aides—a factor believed to contribute significantly to poor service delivery.
The staffing issues extended beyond just nursing; relatives often noted short staffing as a critical concern. One family member described their loved one lying in her own waste after struggling to reach a call button that was inaccessible due to placement by staff members. This failure led them to threaten calling emergency services out of desperation when they observed continued neglect regarding basic hygiene needs. Another reviewer conveyed similar distress as they witnessed long wait times for assistance with bathroom needs resulting in falls and other tragedies.
Communication—or lack thereof—remained another prevalent theme in multiple reviews. Families reported feeling left out of crucial decisions regarding their loved ones' care plans or unaware of significant changes in health status until it was too late. One compelling account narrated how important information was not communicated during one patient's stay resulting in near-fatal circumstances. For families who prioritize keeping informed about their loved ones’ treatment trajectory, such lapses proved especially disheartening.
While many praised aspects like room cleanliness and overall atmosphere within Altercare of Hilliard as pleasant—with some recommending it for short-term rehabilitation—such recommendations seem heavily conditional based on individual experiences with specific staff members or departments rather than an institutional standard for excellence in caregiving. A few users recognized certain dedicated caregivers who displayed patience and kindness toward residents dealing with complex health conditions, enhancing their overall experience despite systemic shortcomings woven into daily operations.
In summation, while there are certainly bright spots at Altercare of Hilliard—including commendable PT/OT services, nutritious meals, and clean facilities—the concerning pattern surrounding inadequate nursing care combined with a lack of effective communication presents serious challenges that need addressing by administration if they hope to restore confidence among patients and families alike. The discrepancies between past positive experiences versus recent reports creates an urgent call-to-action—an opportunity for leadership at Altercare to reassess staffing strategies while prioritizing consistent training focused on patient safety standards across all areas within their operation.
72 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John Glenn Columbus International Airport (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Altercare of Hilliard Post-Acute Center in Hilliard, OH is a premier assisted living community that offers exceptional care and a wide range of amenities to enhance the quality of life for its residents.
The community provides a comfortable and welcoming environment with fully furnished rooms and private bathrooms. Residents can enjoy the convenience of on-site services such as housekeeping, move-in coordination, and transportation arrangements for non-medical needs.
For entertainment and socialization, residents have access to various amenities including a beauty salon, gaming room, small library, and fitness room. They can also relax outdoors in the beautiful garden or enjoy delicious meals in the dining room with restaurant-style dining.
In terms of care services, Altercare of Hilliard Post-Acute Center offers 24-hour call system and supervision to ensure the safety and well-being of residents at all times. Trained staff are available to assist with activities of daily living, bathing, dressing, transfers, medication management, and special dietary restrictions including diabetes diets.
The community also prioritizes mental wellness with a dedicated program that focuses on supporting residents' emotional and psychological well-being.
Residents can stay connected with family and friends through Wi-Fi/high-speed internet access and telephone availability. Additionally, transportation arrangements are provided for doctor's appointments as well as nearby amenities such as cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals.
Altercare of Hilliard Post-Acute Center is committed to providing personalized care in a warm and friendly environment where residents can thrive physically, mentally, and socially.
The area of Hilliard, Ohio, where these amenities are located offers a variety of healthcare services with multiple physicians' offices and laboratories nearby. Places of worship such as Saint Brendan Catholic Church and Scioto Ridge United Methodist Church provide spiritual support, while pharmacies like CVS and Walgreens ensure easy access to medications. A range of dining options at restaurants like Rusty Bucket and Bonefish Grill offer convenient meal choices, and cafes like Starbucks provide a spot for socializing over coffee. Residents can also enjoy outdoor activities at parks such as Carriage Place Park and Quarry Trails Metro Park. Transportation options are available with the Ohio State University Airport nearby, along with hospitals like Columbus Oncology Associates for any medical needs. Overall, this area provides a mix of essential services and recreational opportunities for seniors looking to live in Hilliard.
Altercare Of Hilliard Post-Acute Center is located at 4660 Trueman Boulevard, Hilliard, OH 43026 in Madison County, Ohio
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