Altercare Of Hilliard Post-Acute Center

Pros

• Many patients and their families praised the nursing staff for being friendly, caring, and patient, particularly on the 200 hall.
• The physical therapy, occupational therapy, and speech therapy staff received commendations for their professionalism and effectiveness in helping patients recover.
• Several reviews highlighted that the facility was clean and well-maintained, contributing to a pleasant environment for rehabilitation.
• Patients appreciated the quality and taste of the meals provided, noting that it was better than expected for a rehab/nursing home setting.
• The facility offers private rooms for rehabilitation, which allowed for more privacy during recovery compared to other places.
• Family members expressed satisfaction with communication from staff regarding care plans and treatment schedules during their loved ones' stays.
• Some reviews noted that the facility accommodates special dietary needs effectively, ensuring patient satisfaction with meals.

Cons

• The facility provided poor care, with staff unfamiliar with patient medications and administering the wrong ones.
• There were serious sanitation concerns, including a nurse giving a dropped pill back to a patient without proper hygiene.
• Patients often experienced delays in receiving assistance, leading to distressing situations such as laying in waste or being unable to reach call buttons.
• Staff communication was inadequate, resulting in family members not being informed about critical decisions regarding their loved ones' care.
• High staff turnover led to inconsistent care and reliance on temporary agency workers, which negatively impacted patient experience.
• Multiple complaints were made regarding the cleanliness of the facility and overall quality of service received by patients.
• Some patients were left without necessary mobility aids for extended periods, compromising their safety and comfort.
• Concerns about infection control practices were highlighted, with staff failing to follow basic hygiene protocols during patient care.

Review

Altercare of Hilliard has received a mixed bag of reviews from patients and their families, reflecting both positive experiences and significant complaints regarding the quality of care provided at the facility. Many former patients have praised aspects such as cleanliness, food quality, and the professionalism of certain staff members, particularly in rehabilitation services. However, serious concerns about nursing care, medication management, staffing issues, and communication have overshadowed these positives for numerous individuals.

Many patients noted that their rehabilitation experiences were satisfactory due to the competence of physical therapy (PT) and occupational therapy (OT). Patients highlighted how physical therapists provided structured schedules to aid recovery. One review specifically mentioned that the rehab staff and speech therapists were commendable. Alongside this praise for rehab services was an acknowledgment of decent nutrition—most reviews indicated that the meals were tasty and catered to dietary needs effectively.

However, complaints about nursing care proliferated throughout the reviews. Numerous patients recounted alarming incidents involving medication mismanagement; one patient reported receiving wrong medications several times, while another described a nurse dropping a pill on the floor only to hand it over for consumption without proper sanitation practices. These types of negligence raised serious questions about infection control protocols within the facility. Some reviewers expressed frustration with staff's familiarity with their medical conditions or medications, drawing attention to high turnover rates among nurses and aides—a factor believed to contribute significantly to poor service delivery.

The staffing issues extended beyond just nursing; relatives often noted short staffing as a critical concern. One family member described their loved one lying in her own waste after struggling to reach a call button that was inaccessible due to placement by staff members. This failure led them to threaten calling emergency services out of desperation when they observed continued neglect regarding basic hygiene needs. Another reviewer conveyed similar distress as they witnessed long wait times for assistance with bathroom needs resulting in falls and other tragedies.

Communication—or lack thereof—remained another prevalent theme in multiple reviews. Families reported feeling left out of crucial decisions regarding their loved ones' care plans or unaware of significant changes in health status until it was too late. One compelling account narrated how important information was not communicated during one patient's stay resulting in near-fatal circumstances. For families who prioritize keeping informed about their loved ones’ treatment trajectory, such lapses proved especially disheartening.

While many praised aspects like room cleanliness and overall atmosphere within Altercare of Hilliard as pleasant—with some recommending it for short-term rehabilitation—such recommendations seem heavily conditional based on individual experiences with specific staff members or departments rather than an institutional standard for excellence in caregiving. A few users recognized certain dedicated caregivers who displayed patience and kindness toward residents dealing with complex health conditions, enhancing their overall experience despite systemic shortcomings woven into daily operations.

In summation, while there are certainly bright spots at Altercare of Hilliard—including commendable PT/OT services, nutritious meals, and clean facilities—the concerning pattern surrounding inadequate nursing care combined with a lack of effective communication presents serious challenges that need addressing by administration if they hope to restore confidence among patients and families alike. The discrepancies between past positive experiences versus recent reports creates an urgent call-to-action—an opportunity for leadership at Altercare to reassess staffing strategies while prioritizing consistent training focused on patient safety standards across all areas within their operation.

The area of Hilliard, Ohio, where these amenities are located offers a variety of healthcare services with multiple physicians' offices and laboratories nearby. Places of worship such as Saint Brendan Catholic Church and Scioto Ridge United Methodist Church provide spiritual support, while pharmacies like CVS and Walgreens ensure easy access to medications. A range of dining options at restaurants like Rusty Bucket and Bonefish Grill offer convenient meal choices, and cafes like Starbucks provide a spot for socializing over coffee. Residents can also enjoy outdoor activities at parks such as Carriage Place Park and Quarry Trails Metro Park. Transportation options are available with the Ohio State University Airport nearby, along with hospitals like Columbus Oncology Associates for any medical needs. Overall, this area provides a mix of essential services and recreational opportunities for seniors looking to live in Hilliard.

Physicians

• Hilliard Pediatrics (0.8 miles)
• Orthopedic One (0.9 miles)
• OhioHealth Laboratory Services - Hilliard Health Center (1.1 miles)
• Hilliard Family Medicine (1.4 miles)
• Internal Medicine Pediatrics Hilliard (1.6 miles)
• Samantha M Kinross O D (1.6 miles)
• Northwest Family Physicians (1.7 miles)

Places of Worship

• Saint Brendan Catholic Church (0.9 miles)
• Scioto Ridge United Methodist Church (1 miles)
• St Andrew Church (3 miles)
• Saint Brigid of Kildare Catholic Church (5 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.4 miles)
• Marc's Stores (2.9 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.8 miles)

Restaurants

• Rusty Bucket Restaurant and Tavern (1.3 miles)
• Bonefish Grill (1.4 miles)
• Scene75 Entertainment Center (1.5 miles)
• Dave & Buster's (1.5 miles)
• Taco Bell (1.6 miles)
• The Rail (1.6 miles)
• BJ's Restaurant & Brewhouse (1.8 miles)

Cafes

• Starbucks (1.8 miles)
• Kona Craft Kitchen (3.8 miles)
• Panera Bread (4.9 miles)
• Tim Hortons (5.1 miles)
• Crimson Cup (5.5 miles)

Parks

• Carriage Place Park (2.1 miles)
• Thompson Park (2.7 miles)
• Hilliard Municipal Park (2.8 miles)
• Quarry Trails Metro Park (3.1 miles)
• Homestead Park (3.1 miles)
• Coffman Park (3.9 miles)
• Antrim Park (4.9 miles)

Transportation

• The Ohio State University Airport at Don Scott Field (OSU) (3 miles)

Hospitals

• Columbus Oncology Associates (4.4 miles)
• Ohio Health (5.3 miles)

Theaters

• AMC Starplex Columbus 10 (4.8 miles)