5471 Scioto Darby Road, Hilliard, OH 43026
For more information about senior living options: (844) 490-3973
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The rehab workers were great at working with residents. The staff are professional and nice. The whole staff collaborates with outside providers and families to meet residents' evolving needs and communicates clearly. They treat residents as individuals and tailor care to each one. The culture is uplifting and nurturing. They keep residents engaged in healthcare and social activities, creating a home-like environment. The food is good and there are options. The facility is very clean. The continuity of care is exceptional. Administration is accessible and responsive; the administrator provides personal contact information. The therapy department is outstanding and helps residents meet their goals. Lori the social worker is great and assists with discharge planning. The Laurels of Hilliard is a wonderful facility for rehab.
The staff allegedly took over 30 minutes to answer call lights and would not assist the patient to the bathroom, instead leaving him in Depends. A resident reportedly developed a bedsore that became infected, shocking hospital staff when checked. Nurses were described as either overstaffed or uncaring, and medications were not given on time. A grandmother was heavily sedated and not moved to aid healing, became dehydrated, and died shortly thereafter. A mother did not receive her medications for the first 24 hours after admission, and there was no physical therapy on day one. A friend with early-onset Alzheimer's was heavily medicated, confined to a wheelchair, and poorly cared for, with warnings not to place loved ones there.The Laurels of Hilliard emerges in these remarks as a place that can deliver very different experiences, depending on who you ask and when you visit. On the positive side, several reviewers describe a week-long rehab stay that was "a good stay" with "professional and nice staff" who worked well with the patient. They praise a collaborative spirit: healthcare providers, therapists, and facility staff are said to coordinate with outside doctors, families, and other caregivers to address evolving resident needs. The culture is depicted as uplifting and nurturing, with residents treated as individuals and engaged not only medically but socially. In these accounts, the therapy department shines, and the entire operation is described as clean and organized, making many families feel that their loved ones could be cared for in a home-like environment during a difficult transition.
Other testimonials highlight the Laurels as a facility where care teams champion communication and continuity of care. One reviewer, speaking as a healthcare provider, emphasized that the Laurels of Hilliard's staff work hard to ensure that residents' needs are met and documented clearly, and that staff members go beyond routine tasks to help residents regain confidence and independence. The praise is not limited to nursing and therapy; social workers, administration, and even personal cell access to leadership are cited as evidence of a responsive, involved operation. For families who value a strong rehabilitation focus with a high level of engagement from therapists and nurses, these reviews present a compelling, hopeful narrative.
Yet a substantial portion of the compiled opinions paint a starkly different picture. A recurring theme is significant dissatisfaction with responsiveness and basic daily care. Several reviewers recount call lights taking 30 minutes or longer to get answered, and they allege that staff failed to assist with basic activities of daily living, such as helping a resident to the bathroom, instead leaving them to manage with pads. In these accounts, patients developed bedsores and infections, with some reviewers saying hospital teams were shocked by the severity of the injuries upon transfer. Delays in administering medications, inconsistent or inadequate physical therapy, and a perception that staff either do not care or are overwhelmed by staffing levels are all cited as ongoing concerns.
There are especially troubling narratives about medication management and medical oversight. One family describes a situation where, after hospital discharge for a patient with multiple chronic conditions (diabetes, COPD, heart and kidney issues), the patient did not receive any medications for the first 24 hours at Laurels until a family member intervened. Other stories recount over-reliance on narcotics without adequate movement or rehabilitation, dehydration due to limited movement, and a sense that patients were not being moved toward healing in a timely or appropriate fashion. Some reviewers fault the facility for inconsistent PT services, lack of proactive care, and a perception that problems raised by families were acknowledged but not resolved.
The most alarming anecdotes involve long-term residents with serious health challenges. One account describes a grandmother who was unable to move independently after a broken pelvis and who did not receive timely physical therapy, leading to dehydration and, ultimately, hospitalization and death. Another reflects a broader fear of neglect, with a family member noting staff using cell phones while alarms sounded, and describing a decay in care quality that culminated in the patient deteriorating. A vivid, cautionary note from a former friend with early-onset Alzheimer's recounts a period of heavy sedation and poor personal care, including unwashed hair and a lack of timely grooming, followed by relocation to another facility after a decline in condition. In the most pointed of these tales, a reviewer explicitly advises avoiding Laurels for loved ones, signaling a fear that similar outcomes could recur for others.
Despite these grave concerns, not all experiences at Laurels of Hilliard are negative, and even many of the strongest critics acknowledge pockets of good care. Several reviews describe a clean facility and attentive nursing staff, with families expressing relief that their loved one was being looked after with kindness and that therapy teams could be transformative. Some reviewers specifically praise the therapy department as the standout element - a source of hope and progress that helped patients regain strength, confidence, and mobility. In other words, there are narratives of effective rehabilitation, compassionate staff, and families who feel their loved ones were placed in a respectful, supportive environment during a challenging time.
Taken together, the collection of reviews presents a facility with a marked duality. On one hand, Laurels of Hilliard is portrayed as a place with strong therapeutic programming, collaborative care, and a generally clean, organized atmosphere that can feel like a home away from home. On the other hand, the reviews raise serious red flags about responsiveness, consistent quality of basic care, medication management, and the handling of medical and rehabilitative needs. For prospective families and residents, the message is clear: verify your concerns in person, tour the facility thoroughly, and ask pointed questions about call-light response times, daily assistance, wound care, medication schedules, and the availability of timely therapy and physician oversight. These accounts underscore the importance of direct observation, careful planning, and ongoing communication to ensure that a rehab stay, if chosen at Laurels of Hilliard, aligns with a family's expectations for safety, dignity, and effective healing.
84 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John Glenn Columbus International Airport (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Laurels Of Hilliard in Hilliard, OH is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community features a beauty salon for residents to enjoy professional grooming services, as well as cable or satellite TV in each room for entertainment. Community operated transportation is available for residents who need assistance getting to various destinations.
For those who enjoy technology, there is a computer center with high-speed internet access for browsing or staying connected with loved ones. The dining room offers restaurant-style dining where residents can enjoy delicious and nutritious meals prepared by experienced chefs. Additionally, there is a kitchenette available for residents who prefer to prepare their own meals.
The Laurels Of Hilliard also provides several recreational spaces for residents to socialize and relax. There is a fitness room equipped with exercise equipment to help residents maintain an active lifestyle. A gaming room offers opportunities for friendly competition and entertainment. The outdoor space includes a garden where residents can enjoy nature and engage in gardening activities.
Housekeeping services ensure that the community remains clean and tidy at all times, allowing residents to focus on enjoying their time without worrying about chores. Move-in coordination is also provided to assist new residents in smoothly transitioning into their new home.
Residents have access to private bathrooms within their fully furnished living spaces, ensuring privacy and convenience. A small library is available for those who love reading, while telephone service allows easy communication with family and friends.
Transportation arrangement services are available both non-medical purposes as well as transportation to doctors' appointments, providing convenience and peace of mind for residents.
A wellness center offers programs focused on maintaining mental wellness, while medication management ensures that residents receive proper administration of their medications. Special dietary restrictions are accommodated, including diabetes diets and other specific dietary needs.
In terms of care services, there is a 24-hour call system in place for immediate assistance when needed. Trained staff provide 24-hour supervision, as well as assistance with activities of daily living such as bathing, dressing, and transfers.
The Laurels Of Hilliard also offers a variety of activities to keep residents engaged and entertained. Concierge services are available to attend to any specific needs or requests. Fitness programs are organized to support and encourage physical fitness. Planned day trips and resident-run activities provide opportunities for exploration and socialization. Scheduled daily activities ensure that there is always something enjoyable for residents to participate in.
The community is conveniently located near several amenities in the area, including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and theaters. This allows residents easy access to various services and entertainment options.
Overall, The Laurels Of Hilliard provides a comfortable and engaging assisted living experience with a focus on meeting the individual needs and preferences of its residents.
The Laurels Of Hilliard is located at 5471 Scioto Darby Road, Hilliard, OH 43026 in Madison County, Ohio
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