Carriage Court - Hilliard
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3570 Heritage Club Dr, Hilliard, OH 43026
For more information about senior living options: (844) 490-3973
Carriage Court - Hilliard offers competitive pricing for its residential options compared to the broader market in Madison County and the state of Ohio. For studio apartments, Carriage Court's monthly rate stands at $2,848, which is notably lower than the county and state averages of $3,738 and $3,727, respectively. Similarly, the one-bedroom units are priced at $3,500, again positioning them favorably against Madison County's average of $3,704 and Ohio's at $3,712. However, it's worth noting that their semi-private accommodations are priced at $5,063 - a figure that exceeds both the county average of $4,371 and the statewide average of $3,965. Overall, Carriage Court - Hilliard provides a range of options that could appeal to various budgets while maintaining a focus on quality care and comfortable living environments.
| Floor plans | Carriage Court - Hilliard | Madison County | Ohio |
|---|---|---|---|
| Studio | $2,848 | $3,738 | $3,727 |
| 1 Bedroom | $3,500 | $3,704 | $3,712 |
| Semi-Private | $5,063 | $4,371 | $3,965 |
Lena is friendly and greets visitors by name. The staff have been excellent, with Amira going out of her way to provide extra special care. The food is outstanding. Amira is an asset to the facility and incredibly helpful. Amerah is an asset, always willing to help with a smile. Zachary goes above and beyond to be helpful and get things done in a timely manner. The team makes families feel welcome and answers questions, including Monica Coffey and Damion Sanders. The facility is warm, nurturing, and immaculately maintained. Tasz is compassionate and informative, guiding families smoothly through transitions.
The staff are described as a joke, with billing questions going unanswered for months. The facility is said to be understaffed and poorly trained, leading to inconsistent care. An aide is alleged to have verbally assaulted a resident and nearly overdosed another, with warnings to stay away. Cockroaches are reported in the kitchen and in the food, and management is described as rude. Memory care staff are criticized as untrained and poorly paid, with concerns about neglecting residents' care. There is a wrongful death lawsuit filed against Carriage Court. Evenings are reportedly unders staffed, with only two staff members on duty and doors often locked after 7 pm. There is a breakdown in communication among nursing, the wellness director, and the on-site doctor. The memory care area is described as depressing and not up to the same standard as other areas. Some reviews claim the facility is overpriced for the level of care provided.Carriage Court in Hilliard is best suited for families seeking a warm, resident-focused community where staff quickly becomes familiar with each resident by name, meals are enjoyable, and daily life feels social and purposeful. The property presents like a thoughtfully run, hotel-style senior living environment with bright common spaces, inviting dining, and routines that emphasize connection, plenty of activities, and accessible care. It is especially well-matched for seniors who respond well to a high-touch culture, value responsive staff, and want reassurance from leadership that concerns will be addressed promptly. Those who prioritize a highly structured memory-care program with rigorous clinical oversight should still consider other options and verify fit against their loved one's needs.
On the positive side, the care culture at Carriage Court consistently shows through in the people who greet residents and families, and in the way staff rally to resolve issues. Reviews routinely highlight front-desk warmth, care partners who go the extra mile, and leaders - Executive Director and nursing/Wellness teams - who are accessible and engaged. The dining program earns frequent praise for taste and variety, while the social fabric is strong: residents mingle, participate in outings, and enjoy amenities that feel polished and home-like. The facility's maintenance of a clean, bright environment and the presence of regular family updates - including town-hall-style forums - further bolster confidence that a loved one will be treated with dignity and respect. For families, these elements translate into tangible peace of mind during transitions and ongoing care.
Yet there are clear caveats that must temper any decision. A portion of reviews raise red flags about staffing levels and consistency, noting that under-staffing or turnover can affect timely assistance and secure care, particularly in the evenings. Communication gaps between nursing/wellness teams and on-site physicians are cited as recurring frictions in some cases, along with complaints about billing processes and the clarity of service terms. A few reviewers report memory-care experiences that feel uneven, and several posts describe environmental concerns or serious accusations about care in memory care or during staffing shortages. While the bulk of feedback is favorable, these themes point to real variability and a need for prospective families to validate current staffing, oversight, and daily operations before committing.
In weighing the pros against the cons, Carriage Court's strengths - personalized attention, a strong social calendar, and a caring, engaged staff - often offset most day-to-day concerns for families who prize a welcoming atmosphere and consistent human contact. Where these positives truly matter, families report feeling well-informed about care plans and trusting of the leadership team to coordinate care across disciplines. However, when a loved one requires near-constant, uniform staffing, or when critical issues around safety and medical communication arise, the potential gaps cannot be ignored. The presence of proactive family forums and transparent leadership is a meaningful counterweight, but it cannot completely eliminate the risk associated with staffing fluctuations or isolated care shortfalls.
Given the spectrum of experiences, some families should consider other options, or at least approach Carriage Court with a rigorous, line-item checklist. Those who have experienced or fear significant memory-care needs or complex medical requirements may want facilities with deeper specialized programming and more stable nurse/therapist staffing. Families should probe current nurse-to-resident ratios, the cadence of care-plan updates, and the process for escalating concerns. Easily overlooked but critical questions include how emergencies are handled outside regular hours, what remedies exist if a daily meal plan runs out, and whether a separate memory-care unit operates with independent staffing and programming. For families weighing value, the price-to-service balance at Carriage Court is favorable when operations run smoothly, but diligence is essential to ensure that current conditions align with expectations.
In the end, Carriage Court offers a compelling blend of warmth, engagement, and solid daily living with notable family-friendly touches and leadership visibility. It is an especially strong choice for seniors who want a culture of genuine care, tasty meals, and social opportunities, supported by staff who know residents well and respond to concerns promptly. Prospective buyers should proceed with organized tours, demand current staffing metrics, request to meet the memory-care team if applicable, and verify the specifics of pricing and billing. If these checks align with the family's expectations, Carriage Court can be a reassuring, second-home experience. If they uncover persistent staffing or safety uncertainties, however, it is prudent to explore alternatives to ensure a loved one's needs are met with unwavering consistency.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Cats allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Dogs allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults. Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
Ground floor unitsGround floor units are important for seniors because they provide easy accessibility, reduced risk of falls and injuries, and convenience for those with mobility issues. Seniors can avoid climbing stairs or using elevators, making daily tasks and activities more manageable and enjoyable.
Handicap accessible"Handicap accessible" amenities are crucial for seniors to ensure they can easily navigate and access facilities, services, and activities without barriers or limitations due to physical impairments. This promotes independence, safety, and inclusivity for seniors in senior living communities.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John Glenn Columbus International Airport (14 miles away)
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Anytime diningAnytime dining is important for seniors because it allows them the flexibility to eat when they are hungry, rather than being restricted to set meal times. This can be especially beneficial for those with medical conditions or medications that affect their appetite, as well as those who may have difficulty adhering to a strict dining schedule. Overall, anytime dining promotes independence and overall well-being for seniors in senior living communities. Gluten-freeGluten-free options are important for seniors as they are more prone to digestive issues and dietary sensitivities. Offering gluten-free meal choices in senior living communities can help improve their overall health and well-being. Guest mealsGuest meals are important for seniors living in senior living communities because they provide an opportunity for socialization and companionship. Sharing a meal with friends, family, or new acquaintances can help combat feelings of loneliness and isolation, promote a sense of community, and enhance overall well-being. Additionally, guest meals allow seniors to enjoy delicious food in a comfortable setting without the hassle of cooking or cleaning up, making dining a pleasurable and stress-free experience. International cuisineInternational cuisine is important for seniors because it offers a variety of flavors, ingredients, and cultural experiences that can help keep their meals interesting and enjoyable. Trying new dishes can also stimulate the senses and provide different nutrients that contribute to overall health and well-being. Additionally, exploring international cuisine can bring back fond memories of travels or childhood experiences, making mealtime more nostalgic and fulfilling for seniors. KosherKosher options are important for seniors because they adhere to dietary laws that are significant to many Jewish individuals, providing them with peace of mind and an opportunity to maintain their cultural traditions and beliefs while living in a senior living community. Low / no sodiumLow/no sodium options are important for seniors because excessive sodium intake can lead to high blood pressure, heart disease, and other health issues commonly experienced by older adults. By choosing low/no sodium foods, seniors can better manage their health and reduce their risk of developing these conditions. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. No SugarNo sugar diets are important for seniors because they can help prevent or manage chronic conditions such as diabetes, heart disease, and obesity. Sugar can also contribute to cognitive decline and inflammation in the body, so reducing sugar intake can lead to overall improved health and well-being in older adults. Professional chefProfessional chefs are important for seniors living in senior living communities because they provide nutritious and delicious meals that cater to their dietary needs and preferences. A professional chef can ensure that seniors are receiving balanced, flavorful meals that support their overall health and well-being. Restaurant style diningRestaurant style dining is important for seniors as it offers them a social and enjoyable dining experience, promotes healthy eating habits, and provides personalized menu options to cater to their dietary needs and preferences. This type of dining setting can enhance their overall quality of life and create a sense of community within the senior living facility. Room serviceRoom service is important for seniors in a senior living community because it provides convenience and allows them to have their meals delivered directly to their room. This can be especially beneficial for seniors who may have mobility issues or difficulty accessing the dining area. Room service ensures that seniors are able to receive nutritious meals without having to navigate through the facility, allowing them to maintain their independence and overall well-being. Special dining programsSpecial dining programs are important for seniors because they provide nutritious meals tailored to their dietary needs and preferences. These programs also offer socialization opportunities, promote overall health and well-being, and can help prevent malnutrition. VegetarianA vegetarian diet is important for seniors because it can help lower the risk of chronic diseases, maintain a healthy weight, and provide essential nutrients needed for aging bodies. Additionally, plant-based diets are often easier on digestive systems and can contribute to overall well-being in older adults.
Art classesArt classes are important for seniors because they provide a creative outlet, improve cognitive function, reduce stress and anxiety, promote socialization, and enhance overall well-being and quality of life.
Catholic servicesCatholic services are important for seniors because they provide spiritual support, a sense of community, and opportunities for social interaction that can enhance overall well-being and quality of life in their later years.
Cooking classesCooking classes are important for seniors as they provide opportunities for social interaction, enhance cognitive skills, promote healthy eating habits, and boost confidence in the kitchen.
Day trips and outingsDay trips and outings are important for seniors as they provide opportunities for socialization, mental stimulation, physical activity, and a break from daily routines. These experiences can enhance overall well-being and quality of life for older adults living in senior communities. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives.
Educational speakers / life long learningEducational speakers and lifelong learning opportunities are crucial for seniors as they provide mental stimulation, promote social engagement, and contribute to overall well-being. Continuous learning helps seniors stay mentally sharp, build new skills, and maintain a sense of purpose and fulfillment in their lives. It also allows them to stay connected to the world around them and fosters a sense of community within senior living facilities.
KaraokeKaraoke provides seniors with a fun and social activity that can boost mood, confidence, and cognitive function. It encourages social interaction, physical movement, and creative expression, making it an important form of entertainment for senior living communities.
Live well programs"Live well programs are essential for seniors as they provide opportunities for physical activity, social engagement, and mental stimulation, ultimately promoting overall health and well-being in later years." Other religious servicesOther religious services are important for seniors as they provide a sense of community, spiritual comfort, and opportunities for socializing. These services can help seniors feel connected to their faith and maintain a sense of purpose and belonging in their later years. Visiting chaplain or priestHaving a visiting chaplain or priest at a senior living community is important for seniors because it provides spiritual support, comfort, and guidance during a time of life that can be challenging and uncertain. Their presence can help seniors feel connected to their faith, find peace of mind, and cope with the emotional and mental struggles they may face in their later years.
Wine tastingWine tasting can be a fun and social activity for seniors, allowing them to engage their senses, learn about different varieties of wine, and potentially meet new friends. It also offers health benefits such as improved cognitive function and reduced risk of heart disease when consumed in moderation.Carriage Court - Hilliard is an assisted living community in Hilliard, OH that specializes in Memory Care. The community offers a range of amenities and care services to ensure the comfort and well-being of its residents.
Residents can enjoy various activities on-site, such as cooking classes, wine tasting, karaoke, and live well programs. Devotional services are available both on-site and off-site for those who wish to participate in religious activities. The community also offers educational speakers and lifelong learning opportunities.
The facility features comfortable indoor common areas where residents can socialize and relax. There are also outdoor common areas for residents to enjoy fresh air and take in nature. Each unit is ground floor and wheelchair accessible with private bathrooms.
Carriage Court - Hilliard provides high acuity care for individuals with more complex medical needs. The staff is trained in managing medications and providing specialized care for those who require assistance with incontinence.
Dining at Carriage Court - Hilliard is exceptional, with professional chefs preparing meals that cater to various dietary requirements including gluten-free, kosher, low/no sodium, vegetarian options, and no sugar added choices. Residents can dine restaurant-style or have meals delivered to their rooms through room service. Special dining programs are offered to enhance the culinary experience.
The community is conveniently located near two cafes, five parks, five pharmacies, eleven physicians' offices, sixteen restaurants, two places of worship, and one theater. This allows residents easy access to nearby amenities and entertainment options.
At Carriage Court - Hilliard, residents receive personalized care while enjoying a vibrant lifestyle filled with engaging activities and delicious dining options.
This part of Hilliard, Ohio offers a variety of amenities that may appeal to those considering senior living. There are several medical facilities nearby including Mount Carmel Medical Group and Hilliard Family Medicine for easy access to healthcare services. Additionally, there are numerous dining options such as McDonald's, Taco Bell, and Rusty Bucket Restaurant and Tavern for convenient dining choices. Pharmacies like Walgreens and CVS are also located within a short distance for medication needs. The area has several parks including Hilliard Municipal Park and Homestead Park for outdoor recreation opportunities. In terms of worship, there are several churches in the vicinity such as Scioto Ridge United Methodist Church and Saint Brendan Catholic Church. Overall, this part of Hilliard provides a well-rounded community with access to essential services for those considering senior living.
Carriage Court - Hilliard offers competitive pricing for its residential options compared to the broader market in Madison County and the state of Ohio. For studio apartments, Carriage Court's monthly rate stands at $2,848, which is notably lower than the county and state averages of $3,738 and $3,727, respectively. Similarly, the one-bedroom units are priced at $3,500, again positioning them favorably against Madison County's average of $3,704 and Ohio's at $3,712. However, it's worth noting that their semi-private accommodations are priced at $5,063 - a figure that exceeds both the county average of $4,371 and the statewide average of $3,965. Overall, Carriage Court - Hilliard provides a range of options that could appeal to various budgets while maintaining a focus on quality care and comfortable living environments.
Carriage Court - Hilliard is located at 3570 Heritage Club Dr, Hilliard, OH 43026 in Madison County, Ohio
Carriage Court - Hilliard's medication management services are crucial for residents with dementia or Alzheimer's disease, as these conditions often complicate the ability to remember and administer medications correctly. By ensuring timely doses of prescribed medications, the staff can effectively mitigate symptoms and support overall health, which is vital in maintaining cognitive function. Additionally, incontinence care plays a significant role in promoting dignity and comfort for residents. Specialized attention to this aspect not only addresses physical needs but also alleviates anxiety and distress associated with incontinence issues. This compassionate care fosters a supportive environment where residents can focus on their well-being and engage more fully with their surroundings, ultimately enhancing their quality of life.
Yes, Carriage Court - Hilliard allows both dogs and cats.
Carriage Court - Hilliard on seniors.fyi includes 15 photos including images showing interior, living room, building, landscaping, dining, patio, piano, garden, and more.
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Interior
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Library
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