Carriage Court - Hilliard

Pros

• The staff at Carriage Court are praised for their friendliness, helpfulness, and professionalism, creating a welcoming atmosphere for residents and families alike.
• Many visitors noted that the facility is well-maintained and inviting, resembling an upscale hotel with bright, cheerful decor and a lovely fireplace in the lobby.
• Residents enjoy a generous menu with delicious meals served throughout the day, highlighting the quality of dining experiences offered at Carriage Court.
• Several reviewers expressed gratitude for the attentive care their loved ones received during difficult times, emphasizing the compassion and support provided by the staff.
• The community is described as having a warm, home-like feeling where residents are known by name and encouraged to engage socially through events like Happy Hours.
• Tour experiences were consistently positive, with many noting that staff were informative, accommodating, and made them feel comfortable during their visits to explore options for assisted living.

Cons

• The memory care unit provides very poor care, with incidents of residents being found on the floor and families not being notified of falls.
• There are complaints about a lack of communication regarding care and services after initial promises were made during the tour.
• The facility's memory care area is described as depressing and in need of improvement, contrasting sharply with the brighter assisted living side.
• The kitchen frequently runs out of meals, leading to residents having limited meal options if they arrive late for service.
• There is criticism regarding high staff turnover and perceived inadequacies in staffing levels, resulting in inconsistent care.
• One reviewer felt that the facility's focus was more on appearances rather than delivering consistent quality care for residents.
• Despite friendly staff interactions, there are concerns about inadequate support and resources for residents who require specialized care.

Review

Carriage Court has garnered a range of responses from families seeking care for their loved ones, reflecting both positive experiences and pointed criticisms regarding the facility. Opinions vary widely, with some praising the staff’s friendliness and professionalism while others express deep concerns about the quality of care in certain areas, particularly in memory care.

Many reviewers have highlighted the warm, welcoming atmosphere at Carriage Court. Visitors often mention the bright and inviting decor, reminiscent of southern plantation architecture. The main gathering area features an appealing fireplace that adds to the ambiance of the community. Those who have taken tours note how friendly and accommodating the staff are, significantly enhancing their overall impression of the place. For some families, these factors played a critical role in their decision-making process when selecting a home for their loved ones.

However, not all reviews convey such positive sentiments. There are troubling accounts regarding poor communication and inadequate care within the memory care unit. One family reported distressing incidents where their loved one was found on the floor multiple times without notification to them—culminating in a severe injury that went unreported until hospitalization was required. This experience has led to feelings of frustration and disappointment among those who expected better support services for their family members.

Another common critique is related to staffing levels and responsiveness. Some reviewers noted that while many staff members were indeed friendly and knowledgeable, there seemed to be an insufficient number of aides during meal times. This shortage reportedly led to inconsistent dining experiences; if residents did not arrive early enough for meals, they might miss out on more desirable options—leading them instead to simple sandwiches as substitutes for full meals like steak dinners. Such inconsistencies could detract from residents’ overall quality of life.

Despite these negative aspects, some families still advocate for Carriage Court based on their individual experiences with specific staff members who provided compassionate care during difficult times. Accounts describe how dedicated individuals helped ease transitions between various levels of care or showed extraordinary kindness during final days spent with terminally ill patients. These heartfelt stories serve as reminders that despite systemic issues within a facility's operation, personal connections can profoundly impact residents' experiences.

Overall, navigating assisted living options can be challenging for families entrusting facilities with the well-being of their loved ones; Carriage Court exemplifies this complexity through its mix of highly commendable attributes and significant areas needing improvement. While some families express strong recommendations due to favorable interactions with staff and amenities like social activities or engaging dining experiences, others caution future residents about potential shortcomings in personalized attention or adequate staffing levels—particularly in specialized memory care settings.

In conclusion, Carriage Court presents a multifaceted scenario where both commendable qualities coexist with concerning gaps in service provision. As prospective residents weigh decisions about this community against other options available nearby, it is essential to consider not only firsthand observations during tours but also feedback from current residents and families regarding continued operational challenges faced by memory care units specifically.

This part of Hilliard, Ohio offers a variety of amenities that may appeal to those considering senior living. There are several medical facilities nearby including Mount Carmel Medical Group and Hilliard Family Medicine for easy access to healthcare services. Additionally, there are numerous dining options such as McDonald's, Taco Bell, and Rusty Bucket Restaurant and Tavern for convenient dining choices. Pharmacies like Walgreens and CVS are also located within a short distance for medication needs. The area has several parks including Hilliard Municipal Park and Homestead Park for outdoor recreation opportunities. In terms of worship, there are several churches in the vicinity such as Scioto Ridge United Methodist Church and Saint Brendan Catholic Church. Overall, this part of Hilliard provides a well-rounded community with access to essential services for those considering senior living.

Physicians

• Mount Carmel Medical Group (0.1 miles)
• Hilliard Family Medicine (1.4 miles)
• OhioHealth Laboratory Services - Hilliard Health Center (1.7 miles)
• Orthopedic One (2.4 miles)
• Hilliard Pediatrics (2.5 miles)
• Northwest Family Physicians (2.5 miles)
• Internal Medicine Pediatrics Hilliard (2.6 miles)

Restaurants

• McDonald's (0.2 miles)
• Taco Bell (1.2 miles)
• Nasty's Sports Bar & Grill (1.4 miles)
• Rusty Bucket Restaurant and Tavern (1.7 miles)
• Roosters (2.1 miles)
• Dave & Buster's (2.2 miles)
• Chick-Fil-A (2.4 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.4 miles)
• Walmart Pharmacy (3 miles)
• CVS Pharmacy (4.5 miles)
• CVS Pharmacy (5.3 miles)
• Walgreens (5.3 miles)

Parks

• Hilliard Municipal Park (0.5 miles)
• Homestead Park (2.2 miles)
• Quarry Trails Metro Park (3.2 miles)
• Carriage Place Park (4.8 miles)
• Thompson Park (4.9 miles)
• Coffman Park (5.8 miles)
• Prairie Oaks Metro Park (6.1 miles)

Cafes

• Panera Bread (2.9 miles)
• Starbucks (4 miles)
• Kona Craft Kitchen (6.2 miles)
• Starbucks (6.6 miles)

Theaters

• AMC Starplex Columbus 10 (3 miles)

Places of Worship

• Scioto Ridge United Methodist Church (3.4 miles)
• Saint Brendan Catholic Church (3.5 miles)
• St Andrew Church (5.1 miles)
• Grace Evangelical Church (5.3 miles)
• St Simon & Jude Church (6 miles)
• Saint Brigid of Kildare Catholic Church (6.4 miles)

Hospitals

• Columbus Oncology Associates (5.4 miles)

Transportation

• The Ohio State University Airport at Don Scott Field (OSU) (5.7 miles)