2425 Kimberly Parkway East, Columbus, OH 43232
For more information about senior living options: (844) 490-3973
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The collection of experiences described paints a mixed and emotionally charged picture of the facility in question. One reviewer paints a scene of urgent distress and bureaucratic blockage: an attempt to notify a family member in the hospital was thwarted by phone line troubles that dragged on for what felt like an eternity. The person spent about 20 minutes trying to get through, only to be disconnected repeatedly. The frustration is framed not just as an inconvenience, but as a barrier during a critical moment when a father needed to be informed. The reviewer says they intend to escalate the issue to a governmental official the next day, underscoring how seriously they took the lack of access and communication during a time of crisis.
Another review shifts the focus from communication to the quality of day-to-day care. The writer questions the facility's star rating, insisting that five stars cannot be legitimate given what they witnessed. They describe a staff culture that appears to lack concern for patients, arguing that loved ones can be left in a degrading and unsanitary situation - "rotting on the bed in their own feces." The most explicit and troubling anecdote involves a sister-in-law who had undergone an amputation and reportedly sat in feces for a period before anyone intervened, with care only arriving once family members asked about it during a visit. This account emphasizes a perceived failure in basic dignity, sanitation, and timely assistance.
The same review extols the depravity of the neglect by contrasting it with a firm admonition: do not entrust your loved ones to this facility if you have any other option. The tone is emphatic and emotionally charged, using words like "disgusted" to convey a deep breach of trust and safety. The reviewer's call to reconsider engagement with the facility rests on an assertion of systemic neglect rather than occasional lapses, presenting a narrative of consistent or chronic issues that undermine patient welfare and family peace of mind.
In stark contrast to these severe concerns, another review offers a completely different perspective. The reviewer praises the facility - referred to as Felicity (likely the name of the care home or unit) - for its caring and nurturing staff. They describe a experience centered on a grandmother who receives attentive and supportive care, with staff who consistently keep the family informed about her situation and progression. This account paints a picture of open communication, ongoing engagement, and a team that the family feels good about and cannot fault. The language here is warm and approving, suggesting that at least some units or shifts maintain a high standard of patient-centered care.
Taken together, the reviews reveal an unsettling inconsistency in the facility's performance and reputation. While one family asserts a pattern of neglect and poor communication, another describes a cohesive, responsive, and compassionate team that earns high marks from loved ones. Such discord points to potential variations across departments, shifts, or individual staff members, rather than a uniform experience. It also highlights the critical role of reliable communication and timely, respectful care in shaping families' trust and satisfaction with a care setting.
What emerges is a need for closer scrutiny of both operational practices and patient outcomes at this facility. On one hand, the troubling anecdote about sanitation, delayed assistance, and ineffective phone access must be addressed to prevent harm and restore confidence among families. On the other hand, the positive review demonstrates that when a facility operates with engaged staff, transparent communication, and sincere patient advocacy, it can deliver comforting, high-quality care that families value deeply. The truth may lie in applying best practices from the positive account across the entire organization, while urgently rectifying the gaps highlighted by the negative experiences.
If you are considering this facility for a loved one, these accounts suggest a cautious approach: gather firsthand feedback from multiple families, ask about specific protocols for patient hygiene, response times, and family communication, and verify which unit or shift you would be assigned to. It may also be prudent to visit in person, observe the cleanliness and responsiveness of staff, and inquire about the steps the administration takes to prevent the kind of neglect described in the negative review. In any case, preparation, questions, and a clear plan for staying connected with caregivers will be essential to ensure your loved one receives the level of care and respect you expect.
The Eastland Health Care And Rehabilitation Center in Columbus, OH is a vibrant and well-equipped assisted living community. Residents are provided with a wide range of amenities to enhance their comfort and enjoyment of daily life.
For those who enjoy pampering themselves, there is a beauty salon where residents can get haircuts, manicures, and other salon services. Cable or satellite TV is available for entertainment in each resident's room. The community also offers community-operated transportation for residents to easily access nearby destinations.
The computer center allows residents to stay connected with loved ones online or pursue personal interests. Meals are served in a spacious dining room, providing restaurant-style dining experiences. For residents who prefer cooking themselves, kitchenettes are available in each residence.
Recreational options abound at Eastland Health Care And Rehabilitation Center. Fitness enthusiasts can make use of the fitness room, while the gaming room provides opportunities for friendly competition and leisure activities. Outdoor spaces like gardens offer peaceful places to relax and enjoy nature.
Residents can take advantage of housekeeping services to keep their living spaces tidy and clean. Move-in coordination is provided to assist new residents in settling smoothly into their new homes. A small library offers reading material for leisurely pursuits, and telephones allow easy communication with family and friends.
Transportation arrangement services are available for non-medical purposes as well as transportation to doctors' appointments when needed. A wellness center caters to the overall health and wellbeing of residents by offering various programs and resources. Wi-Fi/high-speed internet ensures that residents can stay connected with the outside world.
In terms of care services, Eastland Health Care And Rehabilitation Center prioritizes the safety and comfort of its residents. A 24-hour call system provides peace of mind knowing that help is readily available if needed. Round-the-clock supervision ensures that residents' needs are attended to promptly.
Assistance with activities of daily living such as bathing, dressing, and transfers is offered by caring staff members. Special dietary restrictions, including diabetes diets, are accommodated in meal preparation and service. Medication management is provided to ensure that residents receive their medications on time.
The community also places a strong emphasis on mental wellness, offering programs and support tailored to residents' emotional wellbeing. Transportation arrangements can be made for residents who need to visit physicians or require other medical services.
In terms of nearby amenities, Eastland Health Care And Rehabilitation Center benefits from its convenient location. There are two cafes nearby where residents can enjoy meals or socialize with friends. Four parks offer opportunities for outdoor recreational activities and relaxation.
Ten pharmacies are easily accessible for the convenience of residents in managing their medication needs. Additionally, there are ten physicians nearby who offer medical expertise and care. Twelve restaurants provide a variety of dining options for residents looking to explore the local culinary scene.
There is one transportation option available nearby for easy access to other areas of interest in Columbus. Three places of worship allow residents to continue practicing their faith if desired. Lastly, a hospital in close proximity ensures that medical emergencies can be promptly addressed.
Overall, the Eastland Health Care And Rehabilitation Center offers a comprehensive assisted living community with an array of amenities and care services to support the wellbeing and comfort of its residents.
Eastland Health Care And Rehabilitation Center is located at 2425 Kimberly Parkway East, Columbus, OH 43232 in Franklin County, Ohio
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