2425 Kimberly Parkway East, Columbus, OH 43232
For more information about senior living options: (866) 208-4318
Overall Review of Eastland Health Care And Rehabilitation Center
Pros
The staff at Felicity is caring and nurturing to residents.- They are supportive and keep families in the loop with residents’ care.
- The reviewer couldn’t ask for a better team.
Cons
They couldn’t reach the hospital by phone for twenty minutes and the call was disconnected, which aggravated them since someone was in the hospital. - They should be ashamed to run this place, and they wonder how it has five stars.
- The employees don’t care for the patients and could leave a loved one rotting on a bed in their own feces.
- A sister-in-law sat in her own feces after an amputation, and they didn’t help her until they were asked.
- They warned others not to send their loved ones here if they had a choice.
Review
Eastland Health Care And Rehabilitation Center in Columbus is best suited for families that can stay actively involved in a resident’s daily care and demand robust, ongoing updates. The clearest value emerges when a few staff members truly connect with both resident and family, delivering warmth and steady communication that soothe the transition from hospital or home care. This makes the community a reasonable option for residents with manageable medical and daily living needs, provided there is vigilant oversight. For families seeking a facility with universally consistent care, predictable response times, and broad-based staff reliability, alternatives should be prioritized. The decision hinges on whether dependable, institution-wide performance can be found elsewhere.
Alternatives warrant serious consideration for those who want dependable access to care teams, clean hygiene practices, and transparent communication. Eastland’s two starkly contrasting reputations, one positive report about attentive staff, and multiple accounts of unresponsiveness and neglect, suggest that a broader, more reliable standard is available nearby. Prospective residents should compare recent state inspections, staff stability, and escalation processes across facilities in Columbus. In short, facilities with proven, consistent operations offer a safer, less stressful path for most families, and those options deserve immediate attention before committing to Eastland.
From the favorable side, the standout takeaway is the presence of at least one caregiver who truly engages and keeps families informed. That level of attention can meaningfully ease anxiety during difficult times and may translate into better day-to-day experiences for a resident with similar needs. Yet the most consequential warnings come from the negative experiences: delayed phone responses in emergencies and serious care gaps such as neglect or neglect-like lapses in basic hygiene. The contrast is not marginal; it reveals a facility where a few dependable aides cannot compensate for systemic lapses in staffing, supervision, and timely care. The positive threads appear fragile and insufficient to offset broader safety and dignity concerns.
Before deciding, insist on concrete assurances about everyday operations. Seek current staffing ratios by shift, the exact process for prioritizing call bells, and how supervisors monitor care quality in real time. Request the administrator’s plan for reducing unresponsiveness and addressing hygiene complaints, and insist on a tour during typical shifts to observe interactions firsthand. Review the latest state health department surveys and any corrective action plans, and confirm the existence of a dedicated family liaison and a clear path to escalating concerns. Only with verifiable, measurable commitments can the favorable anecdotes be weighed against the risks in a meaningful way.
If Eastland is pursued, establish guardrails that make expectations enforceable. Require a written service plan with explicit response times, daily care goals, and a scheduled family update cadence. Secure a direct contact for urgent issues and a quarterly care-quality review with management. Prepare for day-to-day variability and insist on immediate escalation if any hygiene or safety concerns reappear. Visitors should notice prompt assistance when needed, consistent medication management, and a clean, safe environment. Given the weight of the concerns raised, ongoing vigilance is non-negotiable, and readiness to change providers if improvements lag is essential.
Ultimately, this community does not represent the default choice for families needing steady, high-integrity care. Eastland may serve as a temporary option in select scenarios where strong oversight and a trusted, engaged staff member can be counted on, but it requires proactive governance and disciplined oversight. For most families, prioritize facilities with stronger, institution-wide records of reliability, prompt communication, and dignified, hands-on care. Decisions should hinge on current inspections, firsthand visit impressions, and a precise, enforceable care agreement. A careful, proactive approach now helps safeguard resident safety, dignity, and family peace of mind.
93 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
John Glenn Columbus International Airport (5 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
In-Depth Look at the VA Aid and Attendance Program
Nurturing Our Loved Ones: A Daughter's Journey in Caring for Her Mother
Nurturing Our Elders: Linda's Journey of Supporting Her Mother