The Woodlands at Eastland

Pros

• The current management is great and has made a positive impression on residents.
• The care staff are nice and responsive to residents' needs.
• Some staff members work hard to provide the best care possible.
• Overall, residents have been pleased with the care received at the facility.

Cons

• The majority of the workers at the facility are rude and unprofessional.
• The manager, Stella Nsong, is rarely present to oversee the operations.
• There was a lack of management leading to inadequate supervision and discipline among staff.
• The facility often runs out of essential supplies, such as diabetic supplies, gloves, and incontinence products.
• Many caregivers are not certified and lack proper training to safely care for residents.
• New employees receive insufficient training before being expected to work independently.
• There was a serious bed bug outbreak that was not properly addressed by calling in professionals.
• The current conditions make it an unsuitable place for both employment and resident care.

Review

The experiences shared by the reviewers of this care facility provide a dichotomy of feedback that highlights both positive and negative aspects of its management and staff. One reviewer noted a satisfactory experience over the past eight months, expressing gratitude for the current management and caregiving staff. This individual emphasized that their mother was receiving responsive care tailored to her needs, suggesting that improvements have been made in recent years. They indicated that previous reviews from 2014 do not reflect their experience and appreciated the change in management, which they believe has contributed positively to the overall quality of care.

However, contrasting this positive review is another account that paints a far less favorable picture of the facility’s operations. This reviewer pointed out significant deficiencies in management, specifically criticizing the current manager, Stella Nsong. They described her as being frequently absent, raising concerns about how effectively she can oversee operations from afar. The absence of strong leadership appears to contribute to several issues within the facility, including morale among staff and caregivers’ ability to provide high-quality care.

A recurring theme in both reviews revolves around staffing challenges at the facility. While one reviewer acknowledged some hardworking individuals among the caregivers, another lamented that many staff members exhibited rudeness and unprofessionalism. This inconsistency may stem from inadequate training protocols highlighted by reviewers who noted new caregivers often receive minimal training before being expected to perform essential duties on their own. Given that these aides do not require certification, there are serious implications for residents regarding safety and proper medical care.

Additionally, there were alarming reports concerning supply shortages within the facility. The second reviewer mentioned instances where essential items such as diabetic supplies, gloves, and adult diapers were unavailable when needed most. These oversights reveal possible systemic issues within inventory management or budgeting priorities at the facility that directly impact resident health outcomes.

Moreover, an outbreak of bed bugs further exacerbated concerns about cleanliness and pest control shortcomings at this establishment. Instead of employing professional extermination services to address this infestation comprehensively, reviewer accounts suggest reliance on inadequately trained staff to manage what should be a serious public health issue—an approach characterized as wholly insufficient for ensuring resident well-being.

Given these starkly differing experiences documented by reviewers—the glowing remarks regarding responsiveness juxtaposed against grave accusations regarding professionalism—potential clients might find it challenging to evaluate whether this residence is a suitable place for loved ones needing care. In light of these experiences shared herein, future families considering placement are encouraged to conduct thorough observations and inquiries into recent operational changes while carefully assessing how they align with both caregiver availability and management oversight before making crucial decisions affecting their family members’ quality of life.

This part of Columbus, Ohio, offers a variety of amenities and services that may be appealing to seniors looking for a convenient and accessible location. With several physicians, pharmacies, and hospitals within a few miles radius, residents can easily access healthcare services. There are also plenty of dining options nearby, ranging from fast food chains like White Castle and Taco Bell to more upscale establishments like The Top Steakhouse. For recreational activities, there are parks such as John Bishop Memorial Park and Blacklick Woods Metro Park in close proximity. Additionally, there are places of worship for those who value spiritual community, as well as cafes like Starbucks for socializing or enjoying a cup of coffee. The presence of transportation options like the airport and TSA checkpoints make it easy for residents to travel if needed. Overall, this area provides a range of services and facilities that cater to the needs of senior residents.

Physicians

• Grace Vision (0.3 miles)
• Us Healthworks (2.3 miles)
• Grant Family Medicine/Eastside Surgery Center (2.4 miles)
• Stonegate Family Health (4 miles)
• Retina Group (4.6 miles)
• Orthopedic One (4.7 miles)
• Taylor Station Surgical Center (4.8 miles)

Restaurants

• White Castle (1.8 miles)
• Waffle House (2.8 miles)
• The Top Steakhouse (3 miles)
• Donatos- Gender and Refugee (3.4 miles)
• Taco Bell (3.8 miles)
• Block's Bagels, Bakery & Deli (3.8 miles)
• Jolly Pirate Donuts (4.1 miles)

Pharmacies

• CVS Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.3 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.4 miles)

Parks

• John Bishop Memorial Park (2.9 miles)
• Blacklick Woods Metro Park (4.2 miles)
• Huber Park (4.6 miles)
• Civic Park (5.1 miles)
• Schiller Park (5.9 miles)

Places of Worship

• St Catharine Church (3.3 miles)
• The Cross Walk Church (4.6 miles)
• Grace Fellowship (4.8 miles)
• Macedonian Orthodox Cathedral (5.4 miles)
• St Pius X School (5.5 miles)

Cafes

• Starbucks (3.5 miles)
• Starbucks (4.8 miles)
• Starbucks (5.1 miles)
• Starbucks (5.2 miles)

Hospitals

• Mount Carmel East (4.3 miles)
• Ohio State University Hospital East (5.2 miles)
• Nationwide Children's Hospital (5.3 miles)

Transportation

• TSA Security Checkpoint A (5.1 miles)
• John Glenn Columbus International Airport (CMH) (5.1 miles)
• Concourse B (5.1 miles)
• TSA Pre-Check B (5.1 miles)
• TSA Security Checkpoint B (5.2 miles)
• CMH Passenger Drop-off / Pick-up (5.2 miles)
• Concourse C (5.2 miles)

Theaters

• Pickerington Cinema Pickerington, Oh (5.3 miles)