Ambassador Home Health Services

Cons

• Terra Litten was rude and dismissive toward the reviewer.
• The administrator claimed the reviewer couldn't be accommodated because the staff was understaffed.
• The reviewer said they would never use the facility due to the treatment they received.
• The reviewer felt that they were dealing with sick people and that no one should be treated as they were.
• The reviewer planned to contact CEO Eric Warren about the issue.

Review

A first-time caller arrived with a referral from their primary care provider and found themselves navigating a tense interaction that left them frustrated and unsettled. The experience began with the caller reporting that they were directed to a staff member who identified herself as Terra Litten, who claimed to be an administrator. The caller explained that the PCP had referred them for services, and they were trying to confirm that the referral had been received by the facility.

According to the caller, they were told that the referral had been sent the previous Wednesday. However, they also asserted that they personally held a copy of the referral, which starkly contradicted the assertion that the referral was not available. The staff member allegedly maintained that she did not have the referral, creating a confusing and inconsistent exchange about whether the necessary paperwork had actually reached the intended destination.

The tone of the conversation deteriorated when the staff member allegedly spoke to the caller in a rude manner. The caller recounted that Terra stated they could not be accommodated because the facility was understaffed. This assertion, combined with the manner in which the message was delivered, led the caller to feel singled out and dismissed. The explicit language of the complaint reflects a strong impression that the caller was not only refused service but also subjected to a disrespectful treatment by a person in a position of authority.

In the course of the encounter, the caller attempted to escalate the matter by asking to speak with Terra's supervisor. The response they received was that the supervisor's information would not be provided at that moment. The caller noted that the CEO of the organization is Eric Warren and indicated they planned to contact him to address the issue directly. This element of the account underscores a perceived barrier to resolving the situation through ordinary channels.

The experience, as described, raises several concerns about the interaction beyond the immediate referral issue. Conflicting stories about whether the referral had been received point to potential lapses in administrative process and communication. The alleged rude conduct, coupled with a claim of understaffing, suggests deeper questions about patient access and the quality of front-desk customer service. When a patient's attempt to verify and expedite care is met with dismissal and incomplete information, trust in the facility can quickly erode.

If the account is accurate, it also signals possible systemic challenges that could affect more than a single patient. Referrals are a critical touchpoint in coordinating care, and miscommunication about their status can delay treatment and disrupt continuity of care. The caller's decision to pursue escalation to the chief executive reflects the seriousness with which they view the incident and their expectation that leadership will address and rectify the breakdowns in process and conduct.

In closing, the narrative describes a first contact that devolved into frustration and confrontation, leaving the caller with a sense that they were not being treated with the respect or transparency expected in healthcare interactions. The commitment to contacting the CEO signals an intention to pursue accountability and formal resolution. The episode highlights the importance of accurate referral tracking, clear communication, and respectful customer service as essential components of patient care and organizational credibility. Eric Warren, the organization's CEO, stands as the figure the caller plans to contact as they seek to resolve the issues raised by this experience.

This part of Columbus, Ohio, offers a variety of amenities and services that cater to the needs of seniors. With several physicians, pharmacies, and hospitals nearby, residents have access to quality healthcare options. Additionally, there are plenty of dining options ranging from fast food to fine dining for those who enjoy eating out. The area also boasts several parks for leisurely walks and outdoor activities. Places of worship are easily accessible for those looking to maintain their spiritual practices. Transportation is readily available with an airport nearby and U-Haul rentals for convenience. Overall, this area provides a well-rounded community with something for everyone to enjoy in their retirement years.

Physicians

• Grace Vision (0.6 miles)
• Us Healthworks (2 miles)
• Grant Family Medicine/Eastside Surgery Center (2.1 miles)
• Stonegate Family Health (3.5 miles)
• Retina Group (4.3 miles)
• Orthopedic One (4.3 miles)
• Taylor Station Surgical Center (4.4 miles)

Pharmacies

• Walgreens (2 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.4 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (3 miles)
• Kroger Pharmacy (3.6 miles)

Restaurants

• White Castle (2 miles)
• Waffle House (2.4 miles)
• Donatos- Gender and Refugee (3.1 miles)
• The Top Steakhouse (3.1 miles)
• Taco Bell (3.3 miles)
• Jolly Pirate Donuts (3.7 miles)
• Block's Bagels, Bakery & Deli (3.9 miles)

Parks

• John Bishop Memorial Park (2.6 miles)
• Blacklick Woods Metro Park (3.8 miles)
• Huber Park (4.2 miles)
• Civic Park (4.6 miles)

Places of Worship

• St Catharine Church (3.4 miles)
• The Cross Walk Church (4.1 miles)
• Grace Fellowship (4.4 miles)
• Macedonian Orthodox Cathedral (5 miles)
• St Pius X School (5 miles)

Cafes

• Starbucks (3.7 miles)
• Starbucks (4.4 miles)
• Starbucks (4.7 miles)
• Starbucks (4.9 miles)

Hospitals

• Mount Carmel East (4 miles)
• Ohio State University Hospital East (5.5 miles)
• Nationwide Children's Hospital (5.6 miles)

Transportation

• TSA Security Checkpoint A (4.9 miles)
• John Glenn Columbus International Airport (CMH) (4.9 miles)
• Concourse B (4.9 miles)
• TSA Pre-Check B (5 miles)
• U-Haul Rentals (5 miles)
• TSA Security Checkpoint B (5 miles)
• CMH Passenger Drop-off / Pick-up (5 miles)

Theaters

• Pickerington Cinema Pickerington, Oh (4.9 miles)