2425 Kimberly Pkwy E, Columbus, OH 43232
To contact a resident: (614) 868-9306
For more information about senior living options: (866) 208-4318
Overall Review of Eastland Care Ctr
Pros
The staff at Felicity is caring and nurturing toward residents.- They are supportive and keep families informed about the resident’s care.
- The team there delivers excellent care; families couldn’t ask for a better team.
Cons
The facility’s phone system frequently disconnects calls, making it hard to notify a hospitalized family member. - The staff show a lack of care for patients, potentially leaving a loved one in their own feces until prompted.
- The reviewer warns others not to send their loved ones there, expressing disgust with the facility.
- The place is described as a hell hole with smells and conditions reminiscent of outdated institutions, implying neglect.
Review
Eastland Care Center in Columbus is best suited for families that are operating under tight constraints, primarily those with limited alternatives and, often, Medicaid considerations where price is a driver and higher-rated options aren’t feasible. The overall footprint in public feedback is troubling: a clustering of one-star experiences and only a single five-star note amidst a sea of alarms about care, responsiveness, and dignity. For families evaluating care quality on behalf of a loved one who cannot advocate for themselves, this facility stands out as a place to avoid unless there are no other viable options.
Those who should seriously consider alternatives are families that expect reliable communication, timely assistance, and clean, respectful daily care. If a resident requires consistent, proactive supervision, frequent staff engagement, and a hospital-like level of attention to hygiene and safety, Eastland is unlikely to meet those needs. Prospective residents should weigh the cost savings against the risk of neglected basic needs, miscommunications, and a sense of instability that can deskill crucial routines such as bathing, incontinence care, and timely notification of family members when emergencies or hospitalizations occur.
On the upside, there is at least one consistently cited positive thread: a segment of reviews praise staff as caring and nurturing, with family members feeling kept in the loop about their loved one’s care. That specific strength indicates that when attentive personnel are present, there is genuine warmth and engagement. However, the warmth appears inconsistent and cannot reliably counterbalance the broader pattern of dissatisfaction and fear voiced by multiple families. In practical terms, a single favorable anecdote cannot offset ongoing concerns about neglect, odor, and care gaps that color the overall experience.
The main drawbacks are significant enough to redefine risk. Reports of residents left in their own feces, smells in the facility, and descriptions that evoke a lack of dignity raise serious red flags about daily routines and hygiene management. Compounding these concerns are complaints about staff availability, an inability to reach the facility by phone for extended periods, and a perception that some residents do not receive timely assistance when needed. When care gaps exist alongside communication delays, families face a troubling combination: the risk of preventable distress for a loved one and a growing sense of helplessness in coordinating care from outside the facility.
From an action-oriented stance, families should demand concrete assurances before admitting a loved one. Seek a face-to-face meeting with the nursing director or administrator to review staffing levels, daily care procedures, and incident logs. Request access to the latest state inspection reports and any internal quality-improvement plans, paying close attention to nurse-to-patient ratios, wound and diaper care, and the handling of incontinence. Tour unannounced at different times to observe call-bell responsiveness, room cleanliness, and odor control. Ask for a trial period with clearly defined milestones and offer to participate in regular care conferences to verify that communication channels remain open and reliable.
In the end, Eastland Care Center is not a recommended default for families prioritizing safety, dignity, and dependable daily care. It may be considered only when no better options exist, and even then only after rigorous due diligence, including direct observation, stakeholder conversations, and scrutiny of regulatory records. If choosing another facility is at all possible, those routes should be pursued. For most families, a facility with stronger, more consistent staffing, transparent communication, and demonstrable commitments to resident dignity will deliver better long-term peace of mind and a more reliable care trajectory.
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