Wexner Heritage Village

Pros

• The husband made a great recovery after two weeks in their care, with physical, occupational, and speech therapy described as top notch.
• The reviewers were grateful for the care he received.
• The care and love shown to the father was amazing.
• The building staff were professional and laid back.
• The facility was described as a good place with good people, and they take good care of loved ones.
• The medical and administrative staff were wonderful and treated the family with kindness and respect.
• Dialysis on site was convenient, and the nurses, aides, PT, OT, and support staff were wonderful.
• Selma the social worker was absolutely wonderful and helped navigate everything.
• One reviewer called the facility the best place in the world.

Cons

• The facility is described as understaffed and unable to handle the patient load.
• The bed linens, towels, and washcloths are dirty, dingy, and appear unsanitary.
• The blankets look thrift-store worn and the rooms resemble dorms.
• The bathrooms lack showers, offering only a sink and toilet, indicating poor facilities.
• The food is mediocre and not worth praising.
• Doctors are not seen regularly and care is delivered remotely, which undermines quality.
• Patients are left waiting for help for long periods, sometimes over 45 minutes.
• There have been falls where staff failed to monitor or promptly inform families.
• Management and staff are described as unprofessional and disrespectful, with concerns not properly addressed.
• The facility is argued to be so unsafe or unacceptable that some reviewers say it should be shut down and not receive funding.

Review

A wide range of experiences colors the stories coming from the Wexner campuses, from heartfelt gratitude to alarming concerns. One opening remark describes a tense moment outside a private park near the area, where the writer encountered a police presence and signs that suggested trespassing - an experience that left the author feeling frustrated with security and the state of affairs in the area. While this encounter isn't directly about the care facilities themselves, it sets a tone of how mixed and charged perceptions can be in the same community where these nursing and rehabilitation centers operate.

Several accounts are strongly positive about treatment after serious health events. A husband recovering from a stay at Mount Carmel was moved to Wexner Skilled Nursing, and the writer credits a remarkable recovery over about two weeks. The therapy team - physical, occupational, and speech - was described as top notch, and the grateful family feels the care they received significantly contributed to his improvement. In another narrative, a father spent 24 days at Wexner Heritage Village and people spoke highly of the attention and love shown during his rehab and dialysis. The staff in general were described as professional and laid-back, and the overall experience left the family feeling confident about their decision to place him there, especially appreciating the on-site dialysis which made handling mobility and daily needs easier.

Yet the collection of reviews includes a vehement pushback against the facilities, with one reviewer insisting that zero stars would be warranted and warning others away in the strongest possible terms. The claim is that the facility operates under deplorable conditions: unclean surroundings, low staff energy and professionalism, and an impression that the organization continues to receive funding despite the severity of the problems. A heartbreaking anecdote accompanies this: a mother was reported to have fallen ill with septic shock after just a few days in rehab, leading to emergency intervention and ICU care. This reviewer asserts the facility should be held liable and urges families not to entrust loved ones to such care.

Other comments focus on systemic issues: underpaid, overworked staff and insufficient staffing to meet patient load, especially in the upstairs skilled nursing area. Specific maintenance concerns are voiced, such as almost all phones in patient rooms being out of service, in-house cleaning of linens that is not properly sanitized, and items like blankets, towels, and bed sheets described as dingy or worn. Rooms are likened to dorm spaces, bathrooms often lacking in-room showers, and televisions that work inconsistently. Food was described as only "so-so," and the overall medical oversight as remote, with doctors not appearing regularly to check in, while activities for patients were sparse and TV acted as a kind of babysitter for many.

Nevertheless, there are notes of praise that cut through the criticisms. Several reviewers describe the facility as a good place with good people, and some families express real appreciation for staff who go above and beyond. For instance, one family member highlighted the care team's professionalism and kindness, and another mentioned that nursing, therapy, and administrative staff provided stable, compassionate care. A daughter named Loretta Scott and her family expressed gratitude for the help extended to her mother, and a person recounts a positive overall impression of the staff's dedication during her grandmother's stay.

Within the tapestry of experiences, there are particularly detailed accounts about the social work and navigation support that many families rely on. Selma, a social worker, is repeatedly singled out as exceptionally helpful in guiding families through the complex process of rehab, dialysis needs, and the transition back to daily life after a hospital stay. This support - alongside the careful nursing care, friendly aides, and the availability of dialysis on-site - emerges as a frequent source of positive sentiment and reassurance for families, even when other aspects of care are inconsistently praised.

Several reviews recount specific incidents that left families deeply unsettled. One aunt's hospitalization became a hurried, difficult discharge after a fall that occurred soon after admission; questions about the fall, response times, and communication with nurses left the family unsettled and distrustful. In another case, a relative described long hours where their loved one, due to staffing shortages, waited for assistance with basic needs, such as using the restroom, which caused significant distress. The impression in these narratives is that staffing levels and timely responsive care can dramatically affect patient experience, especially for those with fragile mobility or cognitive conditions.

Another pointed critique centers on a long, painful medical journey. A father with vascular dementia faced ongoing challenges around documentation for Medicaid, with social workers and administrative staff described as unresponsive at times. The account alleges that the patient suffered from extended periods on the floor and developed bed sores, followed by sepsis and death. The reviewer connects these outcomes to what they view as systemic failures within Wexner Village's care and management structures, urging families to be cautious and to seek alternatives. In contrast, other entries celebrate the memory of positive care moments, noting kindness from the staff and celebrating the moments when a loved one appeared to be treated with respect and warmth.

In addition to the heavier critiques, lighter, everyday testimonials offer a snapshot of fluctuating experiences. Some family members recount same-day visits where the care team was attentive and respectful, with praise directed at specific staff members who helped navigate the complex landscape of rehab and dialysis. A few entries acknowledge room for improvement but still acknowledge moments of compassion and competence, suggesting that the facility has the potential to be truly strong in areas like patient interaction, staff culture, and integrated care if underlying issues - especially around staffing, communication, and consistent oversight - are addressed.

Overall, the collection paints a complicated picture of care across the Wexner campuses. It is a landscape where moments of excellent, compassionate rehab and dialysis support exist alongside serious concerns about cleanliness, staffing, timely assistance, and communication. Families describe both the comfort of on-site services and the reassurance of navigate-by-support from social workers, and the distress of delayed responses, concerns about safety, and the fear that medical needs are not being fully addressed in a timely or thorough manner. The stories together highlight the importance of staffing levels, consistent medical oversight, clean and well-maintained facilities, and a culture within the facility that treats every patient with dignity, kindness, and attention, especially during vulnerable times.

This area of Columbus, Ohio offers a variety of amenities that cater to the needs of seniors looking for a convenient and comfortable living environment. With multiple cafes nearby such as Starbucks and One Line Coffee, seniors can enjoy a nice cup of coffee or meet up with friends for a casual outing. There are also several pharmacies in close proximity like CVS Pharmacy and Walgreens, providing easy access to medication and health supplies. For dining options, there are renowned restaurants like The Top Steakhouse and Schmidt's Restaurant und Sausage Haus offering delicious meals for every taste. Additionally, there are places of worship nearby for spiritual fulfillment, hospitals and physicians offices for healthcare needs, parks for outdoor activities, and easy access to transportation through the John Glenn Columbus International Airport. Overall, this area provides a well-rounded community ideal for seniors seeking convenience and quality of life.

Cafes

• Starbucks (0.9 miles)
• One Line Coffee (4 miles)
• Fox in the Snow Cafe (4.2 miles)
• Starbucks (4.7 miles)
• Starbucks (5.7 miles)
• Starbucks (6 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Kroger Pharmacy (2.6 miles)

Restaurants

• The Top Steakhouse (1.2 miles)
• Block's Bagels, Bakery & Deli (2.1 miles)
• Schmidt's Restaurant und Sausage Haus (2.8 miles)
• Lindey's (3 miles)
• Katzinger's Delicatessen (3.1 miles)
• Condado Tacos (3.4 miles)
• Milestone 229 (3.6 miles)

Places of Worship

• St Catharine Church (1.3 miles)
• Trinity Evangelical Lutheran Church (3.1 miles)
• Faith Ministries Church (5.6 miles)
• Holy Name Church (5.8 miles)
• St Christopher Church (6.3 miles)

Hospitals

• Nationwide Children's Hospital (2.1 miles)
• Ohio State University Hospital East (2.2 miles)
• Select Specialty Hospital (4.6 miles)
• Richard M Ross Heart Hospital (5.5 miles)
• Mount Carmel East (5.5 miles)
• OSU Harding Hospital (5.6 miles)

Physicians

• Nationwide Children's Hospital Livingston Ambulatory Center (2.7 miles)
• Equitas Health King-Lincoln Medical Center (2.8 miles)
• Grace Vision (3.5 miles)
• Grant Family Medicine/Eastside Surgery Center (3.7 miles)
• Us Healthworks (3.7 miles)
• The Eye Center of Columbus (4.1 miles)
• Ohio Hospital for Psychiatry (4.4 miles)

Parks

• Schiller Park (2.9 miles)
• Scioto Mile - Promenade/Riverfront (3.6 miles)
• John Bishop Memorial Park (3.8 miles)
• Goodale Park (4.2 miles)

Transportation

• John Glenn Columbus International Airport (CMH) (4.5 miles)
• TSA Security Checkpoint A (4.6 miles)
• CMH Passenger Drop-off / Pick-up (4.6 miles)
• Concourse C (4.7 miles)
• TSA Pre-Check B (4.7 miles)
• TSA Security Checkpoint B (4.7 miles)
• Concourse B (4.7 miles)