Wexner Heritage Village in Columbus, OH

Pros

• The therapy he received - physical, occupational, and speech - was top notch.
• The care he received left his family very grateful.
• The staff are caring, informative, and extremely helpful.
• Selma the social worker and the WHV team provided compassionate, family?oriented care.
• The nurses, aides, PTs, OT staff, and all support staff were wonderful and attentive.
• Having dialysis on site was convenient and reassuring for families.
• The facility is clean, welcoming, and run by staff who appear happy and dedicated.

Cons

• The facility is described as deplorable, unclean, and not fit to care for loved ones.
• The rooms are dingy, old, and dirty, with linens stained and not properly sanitized.
• The staff are underpaid, overworked, and there aren't enough workers to handle the patient load.
• Patients are left unattended for hours, unable to get help with basic needs like using the restroom.
• Medication administration is unreliable, with delays, missing doses, and poor communication about meds.
• The food is horrible, served cold, with very small portions and inconsistent dietary care.
• Staff speak to each other in disrespectful and unprofessional ways, creating a hostile environment.
• Families report a lack of transparency and poor handling of incidents or deaths.
• The care has led to serious harm (bedsores, sepsis) and is characterized as neglectful.
• The facility is urged to shut down due to abuse and unsafe, inhumane treatment.

Review

Wexner Heritage Village in Columbus is best suited for families prioritizing short-term, high-intensity rehabilitation with convenient on-site dialysis and a therapy-forward approach. The facility has repeatedly earned praise for skilled physical, occupational, and speech therapy, often accompanied by dialysis services on site, which can streamline transitions back to independent living or a safer home setting. For families where rapid gains in mobility and function are the primary goal, WHV can be a compelling choice. It is less ideal, however, for those seeking secure, long-term custodial care with unwavering consistency across everyday safety, housekeeping, and daily living supports.

Alternatives should be considered by families focused on long-term residence, memory-care needs, or environments where consistent, transparent communication and predictable staffing are non-negotiable. Several reviews highlight ongoing concerns about staffing levels, response times, and overall day-to-day safety. If experienced caregivers, strict nurse-to-patient ratios, and a spotless, well-maintained living environment are top criteria, other Columbus-area options may deliver more reliable peace of mind. WHV's strong rehab niche can be overshadowed by reports of inconsistent care in longer stays or complex medical scenarios.

The strongest positives - exceptional therapy, on-site dialysis, and genuinely compassionate individual staff - do frequently align with meaningful functional gains. Residents who enter WHV with clear rehab goals often leave with improved strength, mobility, and endurance, sometimes accompanied by better ability to perform essential activities of daily living. Family members consistently note that social workers and frontline therapists can be pivotal in navigating care plans and securing continuity of care. These advantages can offset some concerns when the focus is recovery and discharge planning, provided the facility maintains sufficient staffing and adheres to care protocols during the rehab process.

Yet the broader picture is uneven. A substantial volume of reviews describe staffing strain, delayed responses to calls, and variability in the quality of daily care. Old, worn rooms, intermittent maintenance issues, and questions about food quality appear in multiple accounts, painting a picture of a facility that may look appealing in marketing but can feel dated and under-resourced in practice. Serious concerns surface in cases of falls, medication management lapses, and episodes of neglect or miscommunication that endanger residents and unsettle families. Those red flags are not universal, but they recur often enough to demand vigilant, ongoing oversight from families and the facility alike.

Culture among staff runs hot and cold. Some families praise dedicated workers who show up, advocate, and stay with residents through tough days, with Selma, Carrie, and therapy staff repeatedly singled out for their impact. Others encounter unprofessional interactions, inconsistent care coordination, and concerns about how information is shared with families. The contrast matters: in rehab, engaged, communicative teams can produce impressive outcomes; in long-term or ambiguous medical situations, the same inconsistencies can undermine trust and safety. Management responsiveness also appears variably reliable, and several families report feeling left to chase answers rather than receiving proactive updates.

For decision-makers, several practical steps can reduce risk when considering WHV. Request a tour focused on rehabilitation logistics: pace of therapy, availability of on-site dialysis, and the cadence of doctor and nursing rounds. Ask for specifics on staffing ratios during peak hours, and request examples of incident reports and follow-through on safety concerns. Probe the medication workflow, including how discrepancies are handled and how families are alerted to changes. Finally, verify that a clear discharge plan exists from day one, with milestones, home-care arrangements, and transportation support outlined. The goal is to confirm that the rehab trajectory is tightly managed and that safety and dignity are safeguarded at every step.

In the end, WHV stands as a facility with undeniable strengths in rehabilitation and medical services that matter to many recovering seniors. It can deliver excellent outcomes for those who navigate care with strong family involvement and rigorous oversight, and who need on-site dialysis as part of their recovery path. However, the breadth of mixed experiences - ranging from exceptionally caring staff to serious concerns about safety, hygiene, and consistency - means alternatives should be weighed, especially for families prioritizing long-term security, dementia-focused care, or a consistently high standard of daily operations. If choosing WHV, approach the decision with a clear plan for monitoring care, a concrete discharge and home-support strategy, and a readiness to pursue other options if safety or responsiveness falters.

This area of Columbus, Ohio offers a variety of amenities that cater to the needs of seniors looking for a convenient and comfortable living environment. With multiple cafes nearby such as Starbucks and One Line Coffee, seniors can enjoy a nice cup of coffee or meet up with friends for a casual outing. There are also several pharmacies in close proximity like CVS Pharmacy and Walgreens, providing easy access to medication and health supplies. For dining options, there are renowned restaurants like The Top Steakhouse and Schmidt's Restaurant und Sausage Haus offering delicious meals for every taste. Additionally, there are places of worship nearby for spiritual fulfillment, hospitals and physicians offices for healthcare needs, parks for outdoor activities, and easy access to transportation through the John Glenn Columbus International Airport. Overall, this area provides a well-rounded community ideal for seniors seeking convenience and quality of life.

Cafes

• Starbucks (0.9 miles)
• One Line Coffee (4 miles)
• Fox in the Snow Cafe (4.2 miles)
• Starbucks (4.7 miles)
• Starbucks (5.7 miles)
• Starbucks (6 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Kroger Pharmacy (2.6 miles)

Restaurants

• The Top Steakhouse (1.2 miles)
• Block's Bagels, Bakery & Deli (2.1 miles)
• Schmidt's Restaurant und Sausage Haus (2.8 miles)
• Lindey's (3 miles)
• Katzinger's Delicatessen (3.1 miles)
• Condado Tacos (3.4 miles)
• Milestone 229 (3.6 miles)

Places of Worship

• St Catharine Church (1.3 miles)
• Trinity Evangelical Lutheran Church (3.1 miles)
• Faith Ministries Church (5.6 miles)
• Holy Name Church (5.8 miles)
• St Christopher Church (6.3 miles)

Hospitals

• Nationwide Children's Hospital (2.1 miles)
• Ohio State University Hospital East (2.2 miles)
• Select Specialty Hospital (4.6 miles)
• Richard M Ross Heart Hospital (5.5 miles)
• Mount Carmel East (5.5 miles)
• OSU Harding Hospital (5.6 miles)

Physicians

• Nationwide Children's Hospital Livingston Ambulatory Center (2.7 miles)
• Equitas Health King-Lincoln Medical Center (2.8 miles)
• Grace Vision (3.5 miles)
• Grant Family Medicine/Eastside Surgery Center (3.7 miles)
• Us Healthworks (3.7 miles)
• The Eye Center of Columbus (4.1 miles)
• Ohio Hospital for Psychiatry (4.4 miles)

Parks

• Schiller Park (2.9 miles)
• Scioto Mile - Promenade/Riverfront (3.6 miles)
• John Bishop Memorial Park (3.8 miles)
• Goodale Park (4.2 miles)

Transportation

• John Glenn Columbus International Airport (CMH) (4.5 miles)
• TSA Security Checkpoint A (4.6 miles)
• CMH Passenger Drop-off / Pick-up (4.6 miles)
• Concourse C (4.7 miles)
• TSA Pre-Check B (4.7 miles)
• TSA Security Checkpoint B (4.7 miles)
• Concourse B (4.7 miles)