Heritage Tower

Pros

• Heritage Tower is described as one of the best low-income senior apartment buildings.
• The Columbus location is close to Bexley with wonderful shopping and restaurants.
• The building sits on the grounds of the Jewish Community Center, offering acres of park-like grounds, trees, picnic tables, and walking sidewalks.
• It is close to public transportation.
• Renovations include new kitchen cabinets, granite countertops, stainless steel appliances, and new flooring.
• The owning company is excellent, with kind and helpful property management staff and maintenance staff described as the best.
• Residents have wonderful friends and neighbors and express a desire to live there for many more years.
• The staff is amazing, with amenities such as quiet senior living, a balcony, laundry, library, and fitness, and affordability noted as never paying more than one-third of income.

Cons

• One reviewer states that long-time residents are "entitled" and refuse to grow up, expecting staff to meet every need yesterday.
• Another reviewer notes that the property transition has been "riddled with disappointment."
• A reviewer reflects, "As of 06-16-23: Confidence in property management has not been restored."
• A former employee describes an incident where the manager spoke with an attitude, suggested the employee was lying about calls, and hung up on them.

Review

Heritage Tower in Columbus stands out as a significant option among low-income senior housing, noted by residents and longtime visitors for its scale and setting. The eight-story high rise contains 100 apartments, each with a balcony, offering a vertical living experience that many seniors prefer for its views and independence. The building sits on the grounds of the Jewish Community Center and is closely tied to the surrounding Bexley area, where shops and restaurants are plentiful. The grounds themselves are described as park-like, with acres of trees, picnic tables, and well-kept sidewalks ideal for walks, and the location is conveniently served by public transportation, making it easier for residents to stay connected to the wider Columbus area.

A major thread across many reviews is that Heritage Tower is currently undergoing a comprehensive renovation. Residents repeatedly note dramatic improvements inside the apartments: new kitchen cabinets, granite countertops, stainless steel appliances, and updated flooring. Such upgrades are framed as part of a broader commitment from the ownership to modernize the building and elevate the living experience. The sentiment is that these renovations are helping to create bright, contemporary living spaces that families and seniors alike can be proud to call home. The property management team and the maintenance crew are consistently described as kind, helpful, and among the best, reinforcing a sense that the building's leadership is dedicated to a high standard of service.

The communal atmosphere at Heritage Tower is another strong point. Reviewers emphasize quiet, well-maintained senior living with practical amenities that support independent living: a balcony for private outdoor space, on-site laundry, a library, and a fitness area. One resident highlights a practical advantage of this housing model by noting that residents never pay more than a third of their income, underscoring the affordable nature of the option for many seniors. The sense of community is repeatedly described as positive, with residents gaining wonderful friendships and neighbors who are supportive and friendly, creating a welcoming environment that many hope to remain part of for years to come.

Ownership and staff receive frequent praise for their engagement with residents. One review sums up the experience by noting that the property is "in good hands," with ownership invested in upgrading the building and management staff described as kind and helpful to all residents. Another reflects the personal warmth of the people who work at Heritage Tower, calling the staff amazing and underscoring how the overall admin team contributes to a calm, respectful, and pleasant living experience. The positive tone is reinforced by notes of harmony among residents themselves, with many residents expressing appreciation for the considerate and polite behavior they encounter on a daily basis.

Not every note is unreservedly celebratory, however. A former employee recounts a frustrating experience with ongoing phone inquiries about the building from both residents and contractors, revealing some gaps in communication and responsiveness. The account describes a manager who reacted with an attitude and reportedly hung up in response to the caller's concerns, a situation the former employee says will be escalated to corporate staff. While this is a single negative anecdote, it sits alongside the many positive reviews and points to an area where management communications could be clarified and improved. In another positive twist, the same person remarks that the apartment rehab looks wonderful, signaling that the physical transformation is visible and well-regarded by those observing the changes from outside the office.

There are also candid critiques that speak to the reality of institutional transitions. One review describes a dynamic where long-time residents can feel entitled, with frustrations about expectations that staff should meet every need immediately. While this reflects a common tension in housing communities, it contrasts with the broader praise for the community and the ongoing renovations. Another reviewer shares a personal timeline, noting a 14-year tenure at Heritage Tower and a transition to a new property management team that has, at least in the short term, produced disappointment. Specific dates are cited - by mid-June 2023 confidence in the new property management had not yet been restored, and by late June 2023 Evergreen had been replaced by new ownership. The reviewer closes with a cautious optimism, hoping for a positive change in direction as ownership changes continue to unfold.

Questions about the housing model itself appear in the mix of reviews as well. One reader asks directly whether the housing is income-based, reflecting the practical considerations many seniors weigh when choosing a home. Another note affirms the property as a secure option for families as well, hinting at a broader appeal beyond senior residents and reinforcing the sense that Heritage Tower functions as a versatile, multi-generational community under the right management. Across the spectrum, the prevailing tone is that Heritage Tower is a strong, attractive option for seniors seeking an affordable, well-located home with modern renovations, supportive staff, and a welcoming, park-like environment - while also acknowledging that management transitions and communication hiccups can influence resident experiences from week to week.

Taken together, Heritage Tower presents a picture of a vibrant, improving residential community that combines practical amenities, meaningful affordability, and a strong sense of place. Its proximity to shopping, dining, and public transit, along with the serene grounds and the perks of being on the Jewish Community Center campus, create a compelling environment for seniors who value independence, community, and ongoing upgrades. The ongoing renovations signal a commitment to modernization and comfort, and the staff ethos - described as kind, helpful, and attentive - adds depth to the sense of belonging residents report. As ownership and management continue to evolve, potential residents and current ones alike may want to stay informed about changes, but the core strengths of Heritage Tower - the location, the care from staff, and the renovated living spaces - remain clear attractions for those seeking affordable, dignified senior living.

Cafes

• Starbucks (0.9 miles)
• One Line Coffee (4 miles)
• Fox in the Snow Cafe (4.2 miles)
• Starbucks (4.7 miles)
• Starbucks (5.7 miles)
• Starbucks (6.1 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Kroger Pharmacy (2.6 miles)

Restaurants

• The Top Steakhouse (1.2 miles)
• Block's Bagels, Bakery & Deli (2.1 miles)
• Schmidt's Restaurant und Sausage Haus (2.8 miles)
• Lindey's (3 miles)
• Katzinger's Delicatessen (3.1 miles)
• Condado Tacos (3.4 miles)
• Milestone 229 (3.6 miles)

Places of Worship

• St Catharine Church (1.3 miles)
• Trinity Evangelical Lutheran Church (3.1 miles)
• Faith Ministries Church (5.6 miles)
• Holy Name Church (5.8 miles)
• St Christopher Church (6.3 miles)

Hospitals

• Nationwide Children's Hospital (2.1 miles)
• Ohio State University Hospital East (2.2 miles)
• Select Specialty Hospital (4.6 miles)
• Richard M Ross Heart Hospital (5.5 miles)
• Mount Carmel East (5.5 miles)
• OSU Harding Hospital (5.6 miles)

Physicians

• Nationwide Children's Hospital Livingston Ambulatory Center (2.7 miles)
• Equitas Health King-Lincoln Medical Center (2.8 miles)
• Grace Vision (3.5 miles)
• Grant Family Medicine/Eastside Surgery Center (3.8 miles)
• Us Healthworks (3.8 miles)
• The Eye Center of Columbus (4.1 miles)
• Ohio Hospital for Psychiatry (4.4 miles)

Parks

• Schiller Park (2.9 miles)
• Scioto Mile - Promenade/Riverfront (3.6 miles)
• John Bishop Memorial Park (3.8 miles)
• Goodale Park (4.2 miles)

Transportation

• John Glenn Columbus International Airport (CMH) (4.5 miles)
• TSA Security Checkpoint A (4.6 miles)
• CMH Passenger Drop-off / Pick-up (4.7 miles)
• Concourse C (4.7 miles)
• TSA Pre-Check B (4.7 miles)
• TSA Security Checkpoint B (4.7 miles)
• Concourse B (4.7 miles)