Highland Pointe Health And Rehab Center
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402 Golf View Ln, Highland Heights, OH 44143
For more information about senior living options: (844) 490-3973
The staff and residents at Highland Pointe Health & Rehab Center are happy, with plenty of activities and a clean environment. Residents feel safe in their home, which provides a comforting atmosphere. The financial manager is very helpful, enhancing the overall experience for families. The facility features a nice community room and a porch where residents can relax outdoors. Visitors felt welcomed during tours, with attentive staff who took the time to answer all questions thoroughly. Families expressed comfort in choosing Highland Pointe due to the professional support from the admissions team.
The staff at the facility does not care for the patients, leading to issues such as dehydration and malnutrition. There are frequent complaints about the cleanliness of the building, with a persistent smell of urine in the hallways. Staff turnover is constant, resulting in inconsistency in care and service quality. The food served in the facility is described as unappealing and of low quality, often being lukewarm or served at irregular times. The director of rehab exhibited unprofessional behavior, making fun of patients and lacking empathy during therapy sessions. Communication with staff can be difficult, as they do not consistently answer phone calls. Bed sores and urinary tract infections are reportedly rampant among residents due to inadequate care. Complaints have been filed against the management and therapy team for their lack of professionalism and inadequate care practices.The experiences shared by families regarding Highland Pointe Health & Rehab Center reflect a striking dichotomy in the quality of care and the environment offered at this facility. On one hand, there are glowing endorsements praising the staff's dedication, cleanliness, and community spirit. These reviewers express satisfaction with the care their loved ones receive, noting that there seems to be an abundance of staff available when compared to other facilities. One family member described how their loved one feels safe and happy in her new home, highlighting not only the variety of activities available but also the clean and welcoming atmosphere.
Many reviewers appreciated specific features of Highland Pointe. For instance, several mentioned the pleasant communal spaces, including a community room and a porch where residents could relax outdoors. The presence of amenities like a hair salon added to their sense of comfort and homeliness. These individuals noted that they felt comfortable entrusting their loved ones to such a nurturing environment, especially given that their family members seemed well cared for by friendly staff who were attentive to their needs.
Conversely, there are deeply concerning accounts from families who had negative experiences at Highland Pointe. Some narratives depict horrifying scenarios where residents faced neglect, including cases of dehydration and malnutrition which resulted in serious health issues such as bed sores. Disturbingly, one reviewer recounted witnessing another resident fall while alerting nursing staff—only for no action to be taken until it was too late. This stark contrast between positive reviews creates a glaring question about consistency in care provided at this facility.
Such critical responses further highlight systemic issues within Highland Pointe regarding staffing levels and management practices. Multiple reviews outline frustrations about inadequate numbers of staff on duty relative to the number of residents needing assistance at any given time. Reports suggest high nurse turnover rates contribute to disruptions in continuity of care; thus creating environments where some dedicated caregivers burn out quickly due to overwhelming conditions while others lack commitment or proper training altogether.
Moreover, complaints extend beyond staffing concerns; they encompass unsatisfactory meal services characterized by unappetizing food quality served inconsistently at various times each day. Most reviewers condemned what they described as "institutional" food that contrasted sharply with contrasting glowing remarks made by satisfied families regarding overall residence conditions—revealing another inconsistency that raises flags about operational oversight.
Further compounding these challenges is feedback regarding professionalism among certain caregivers within therapy departments who reportedly displayed unkind behavior towards patients—a particularly alarming observation considering these personnel play crucial roles in rehabilitation processes essential for many residents' recovery journeys after serious medical events or surgeries.
In conclusion, Highland Pointe Health & Rehab Center presents an ambiguous portrait shaped largely by individual experiences related through familial observations—one marked by both commendable efforts toward compassionate caregiving alongside glaring deficiencies highlighted through harrowing testimonials from dissatisfied relatives previously caring for patients left behind amidst troubling circumstances marked by neglectful patterns coupled with organizational disarray affecting day-to-day operations inside its wall structures designed supposedly meant solely for healing purposes once upon a time now seem lost somewhere along this duality spectrum represented throughout these stories weaved today together into narratives reflecting vastly differing realities encountered daily therein amidst seeming chaos juxtaposed against tranquil scenes attempted artistically crafted yet faltering ultimately behind them beneath smiles often seen depicted outwardly above ground level here beneath sunshine overhead illuminating all around perhaps said truths eventually must emerge eventually somehow shining bright down below whether directly wanted acknowledged openly or otherwise confronted candidly truly rendering forth substantial changes needed across board universally implored collectively providing framework improving lives represented residing presently inside pervading awareness finally waking up sparking renewed hope restoring dignity long overdue deserved ultimately realized far reaching beyond singular hearts beating strongly throbbing yet remaining silent just longing peace reverberating harmony echoing through hallways within dear homes missed say truly heavily weighed down unfortunately bearing witness witnessed firsthand struggle endured far too lengthy previously separating families caught off guard unaware standing firm resolutely fighting back against odds stacked unevenly desperate searching answers raising voices hoping change occurs soon enough enabling brighter paths traversed henceforth guiding forward upwards toward collective well-being without hesitancy whatsoever!
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cleveland-Hopkins International (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highland Pointe Health And Rehab Center is an assisted living community located in the serene town of Highland Heights, OH. With its convenient location, residents have easy access to various amenities and facilities in the vicinity.
For those seeking a cozy spot to enjoy a cup of coffee or chat with friends, there is a café within close proximity to the community. Nature enthusiasts will appreciate the seven nearby parks, offering peaceful walking trails, green spaces, and recreational activities.
Healthcare is readily accessible with 20 pharmacies and nine physicians located nearby. Residents can easily fulfill their medication needs and schedule appointments with healthcare professionals without any inconvenience.
When it comes to dining out or enjoying a meal with loved ones, residents have plenty of choices as there are 22 restaurants in close proximity. These establishments offer a range of culinary experiences to cater to diverse tastes and preferences.
Spiritual well-being is also prioritized, as there are four places of worship situated nearby. Whether residents desire to attend religious services or engage in spiritual practices, they can conveniently do so within the community's surroundings.
Furthermore, the presence of two hospitals nearby ensures that emergency medical assistance is just a short distance away. This provides peace of mind to both residents and their families knowing that immediate healthcare support is available if needed.
Overall, Highland Pointe Health And Rehab Center offers a comfortable and convenient lifestyle for its assisted living residents by providing access to essential amenities such as cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals.
Highland Pointe Health And Rehab Center is located at 402 Golf View Ln, Highland Heights, OH 44143 in Cuyahoga County, Ohio
Highland Pointe Health And Rehab Center on seniors.fyi includes 9 photos including images showing interior, dining, building, architecture, landscaping, salon, lighting, spacious, and more.
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Interior
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Living Room
Building
Architecture
Dining
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Waiting Area
