Highland Pointe Health And Rehab Center
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402 Golf View Ln, Highland Heights, OH 44143
For more information about senior living options: (844) 490-3973
The staff and residents are happy with the current changes, and there are lots of activities going on. The facility is very clean and appears to have more staff than other facilities. The loved one feels safe and happy living there. The staff are friendly, and the financial manager is very helpful. The community room is nice, and there is a hair salon on site. Outside there is a long porch where residents can sit or roam the grounds in a wheelchair. The directors were extremely welcoming and helpful, and the care and therapy were top of the line.
The facility is terrible; the staff do not care for the patients, leaving them dehydrated, malnourished, and with bedsores. Staff did not respond when a patient fell, illustrating neglect; the place is horrible and should be closed down. Service levels and cleanliness are inconsistent, with odors of urine in hallways and poor, uncoordinated communication. The environment is run as a for-profit corporate setting that delivers minimal care, limited supplies, and low-quality food, with repeated air-conditioning failures and uptake of new residents without enough staff; bedsores and urinary infections are rampant. The rehabilitation director is rude and unprofessional toward patients; a staff member yelled at a patient and coerced tasks, showing a lack of empathy, with complaints filed. The facility is described as the absolute worst place to send a loved one.Highland Pointe Health and Rehab Center is best suited for families seeking a socially active, home-like environment where a resident can participate in regular activities, enjoy accessible amenities, and feel a sense of safety without requiring the highest level of medical oversight. The facility is described as clean with spaces that invite engagement, and several reviews highlight a tangible sense of community among staff and residents. It works well for someone who values routine, familiar routines, and visible staff effort - where a long-term stay is likely and where personal touches from care teams and administration can make the difference between "comfortable" and "okay." In short, it suits a resident who can thrive with companionship, structured programming, and steady but not ultra-high-acuity care.
That said, families should seriously consider alternatives if the primary need centers on consistent, high-level clinical oversight, rapid responsiveness to concerns, or proven, unwavering infection- and safety-control. The most troubling narratives describe dehydration, malnutrition, bed sores, and urinary tract infections, all of which signal potential gaps in day-to-day care. Other reports cite unpredictable staffing, difficulty reaching staff by phone, and a broader impression of minimal care in a for-profit environment. For someone with significant medical complexity, frequent need for skilled nursing interventions, or a history of fragility, the risk calculus shifts toward communities with stronger, more consistent clinical track records and tighter operational discipline.
The facility's positives do offer meaningful counterweight when the right conditions are present. Several reviewers praise genuine warmth from staff, a feeling that residents are looked after, and an environment that feels safe and home-like. The physical plant - cleanliness, a well-kept community room, an outdoor porch, and a hair salon - supports social engagement and comfort. Administrators and admissions staff receive praise for their helpful, welcoming approach, which can ease transitions and set realistic expectations. When care teams stay cohesive and attentive, these elements create a recognizable, supportive rhythm that can help a resident stay connected and content.
Those strengths become far less persuasive if the major red flags prove recurrent. The most alarming comments describe neglect and safety lapses: dehydration and malnutrition, bed sores, patient falls, and persistent infections. A recurring theme is insufficient staffing and a perception that calls and needs go unanswered, along with questions about the reliability of meals and daily routines. Reports of a turnover-heavy rehab team, a director of rehab who was criticized by some families, and a generally "minimal care" posture in a corporate-for-profit setting compound concerns. Such patterns, if borne out in real-time, erode trust and make the daily experience unpredictable and risky for vulnerable residents.
Families preparing for a tour should press for practical clarity and observable consistency. Ask for current staff-to-resident ratios on all shifts, and request to speak with frontline caregivers and several residents about how conflicts and emergencies are handled during a typical day. Observe a mealtime, noting whether food is served promptly, whether meals are varied and appealing, and whether dietary needs are respected. Inspect the building for odors, cleanliness, and the functioning of climate controls, and verify how care plans are developed, updated, and communicated to families. A candid, structured visit can reveal whether the positives can be reliably sustained or whether the concerns are likely to reemerge.
The bottom line is practical and nuanced. Highland Pointe offers a lively, care-affirming atmosphere with tangible amenities and administrative attentiveness that can support a comfortable stay for residents who are not in extreme need of constant medical intervention. Yet the weight of care-quality concerns in multiple reviews cannot be dismissed, especially for anyone with high medical needs, histories of fragility, or a strong preference for consistent, evidence-based care. If a family can couple the energy and personal attention described by some residents with rigorous, ongoing oversight and a transparent plan for addressing potential care gaps, Highland Pointe can function as a workable option. Otherwise, the prudent path is to broaden the search to facilities with demonstrably steadier staffing, clearer accountability, and a proven record of delivering consistently excellent clinical care day after day.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cleveland-Hopkins International (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highland Pointe Health And Rehab Center is an assisted living community located in the serene town of Highland Heights, OH. With its convenient location, residents have easy access to various amenities and facilities in the vicinity.
For those seeking a cozy spot to enjoy a cup of coffee or chat with friends, there is a café within close proximity to the community. Nature enthusiasts will appreciate the seven nearby parks, offering peaceful walking trails, green spaces, and recreational activities.
Healthcare is readily accessible with 20 pharmacies and nine physicians located nearby. Residents can easily fulfill their medication needs and schedule appointments with healthcare professionals without any inconvenience.
When it comes to dining out or enjoying a meal with loved ones, residents have plenty of choices as there are 22 restaurants in close proximity. These establishments offer a range of culinary experiences to cater to diverse tastes and preferences.
Spiritual well-being is also prioritized, as there are four places of worship situated nearby. Whether residents desire to attend religious services or engage in spiritual practices, they can conveniently do so within the community's surroundings.
Furthermore, the presence of two hospitals nearby ensures that emergency medical assistance is just a short distance away. This provides peace of mind to both residents and their families knowing that immediate healthcare support is available if needed.
Overall, Highland Pointe Health And Rehab Center offers a comfortable and convenient lifestyle for its assisted living residents by providing access to essential amenities such as cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals.
Highland Pointe Health And Rehab Center is located at 402 Golf View Ln, Highland Heights, OH 44143 in Cuyahoga County, Ohio
Highland Pointe Health And Rehab Center on seniors.fyi includes 9 photos including images showing interior, dining, building, architecture, landscaping, salon, lighting, reading area, and more.
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