Highland Pointe Health And Rehab Center

Pros

• The staff and residents at Highland Pointe Health & Rehab Center are happy, with plenty of activities and a clean environment.
• Residents feel safe in their home, which provides a comforting atmosphere.
• The financial manager is very helpful, enhancing the overall experience for families.
• The facility features a nice community room and a porch where residents can relax outdoors.
• Visitors felt welcomed during tours, with attentive staff who took the time to answer all questions thoroughly.
• Families expressed comfort in choosing Highland Pointe due to the professional support from the admissions team.

Cons

• The staff at the facility does not care for the patients, leading to issues such as dehydration and malnutrition.
• There are frequent complaints about the cleanliness of the building, with a persistent smell of urine in the hallways.
• Staff turnover is constant, resulting in inconsistency in care and service quality.
• The food served in the facility is described as unappealing and of low quality, often being lukewarm or served at irregular times.
• The director of rehab exhibited unprofessional behavior, making fun of patients and lacking empathy during therapy sessions.
• Communication with staff can be difficult, as they do not consistently answer phone calls.
• Bed sores and urinary tract infections are reportedly rampant among residents due to inadequate care.
• Complaints have been filed against the management and therapy team for their lack of professionalism and inadequate care practices.

Review

The experiences shared by families regarding Highland Pointe Health & Rehab Center reflect a striking dichotomy in the quality of care and the environment offered at this facility. On one hand, there are glowing endorsements praising the staff's dedication, cleanliness, and community spirit. These reviewers express satisfaction with the care their loved ones receive, noting that there seems to be an abundance of staff available when compared to other facilities. One family member described how their loved one feels safe and happy in her new home, highlighting not only the variety of activities available but also the clean and welcoming atmosphere.

Many reviewers appreciated specific features of Highland Pointe. For instance, several mentioned the pleasant communal spaces, including a community room and a porch where residents could relax outdoors. The presence of amenities like a hair salon added to their sense of comfort and homeliness. These individuals noted that they felt comfortable entrusting their loved ones to such a nurturing environment, especially given that their family members seemed well cared for by friendly staff who were attentive to their needs.

Conversely, there are deeply concerning accounts from families who had negative experiences at Highland Pointe. Some narratives depict horrifying scenarios where residents faced neglect, including cases of dehydration and malnutrition which resulted in serious health issues such as bed sores. Disturbingly, one reviewer recounted witnessing another resident fall while alerting nursing staff—only for no action to be taken until it was too late. This stark contrast between positive reviews creates a glaring question about consistency in care provided at this facility.

Such critical responses further highlight systemic issues within Highland Pointe regarding staffing levels and management practices. Multiple reviews outline frustrations about inadequate numbers of staff on duty relative to the number of residents needing assistance at any given time. Reports suggest high nurse turnover rates contribute to disruptions in continuity of care; thus creating environments where some dedicated caregivers burn out quickly due to overwhelming conditions while others lack commitment or proper training altogether.

Moreover, complaints extend beyond staffing concerns; they encompass unsatisfactory meal services characterized by unappetizing food quality served inconsistently at various times each day. Most reviewers condemned what they described as "institutional" food that contrasted sharply with contrasting glowing remarks made by satisfied families regarding overall residence conditions—revealing another inconsistency that raises flags about operational oversight.

Further compounding these challenges is feedback regarding professionalism among certain caregivers within therapy departments who reportedly displayed unkind behavior towards patients—a particularly alarming observation considering these personnel play crucial roles in rehabilitation processes essential for many residents' recovery journeys after serious medical events or surgeries.

In conclusion, Highland Pointe Health & Rehab Center presents an ambiguous portrait shaped largely by individual experiences related through familial observations—one marked by both commendable efforts toward compassionate caregiving alongside glaring deficiencies highlighted through harrowing testimonials from dissatisfied relatives previously caring for patients left behind amidst troubling circumstances marked by neglectful patterns coupled with organizational disarray affecting day-to-day operations inside its wall structures designed supposedly meant solely for healing purposes once upon a time now seem lost somewhere along this duality spectrum represented throughout these stories weaved today together into narratives reflecting vastly differing realities encountered daily therein amidst seeming chaos juxtaposed against tranquil scenes attempted artistically crafted yet faltering ultimately behind them beneath smiles often seen depicted outwardly above ground level here beneath sunshine overhead illuminating all around perhaps said truths eventually must emerge eventually somehow shining bright down below whether directly wanted acknowledged openly or otherwise confronted candidly truly rendering forth substantial changes needed across board universally implored collectively providing framework improving lives represented residing presently inside pervading awareness finally waking up sparking renewed hope restoring dignity long overdue deserved ultimately realized far reaching beyond singular hearts beating strongly throbbing yet remaining silent just longing peace reverberating harmony echoing through hallways within dear homes missed say truly heavily weighed down unfortunately bearing witness witnessed firsthand struggle endured far too lengthy previously separating families caught off guard unaware standing firm resolutely fighting back against odds stacked unevenly desperate searching answers raising voices hoping change occurs soon enough enabling brighter paths traversed henceforth guiding forward upwards toward collective well-being without hesitancy whatsoever!

Restaurants

• Distefano's Authentic Italian Foods (0.6 miles)
• Michael's Bar & Grille (1.5 miles)
• Yours Truly Restaurant (2.4 miles)
• Raising Cane's Chicken Fingers (2.9 miles)
• Five Guys Burgers & Fries (3 miles)
• Chick-Fil-A (3.1 miles)
• Wendy's (3.2 miles)

Parks

• Whiteford Park (0.8 miles)
• Desan Park (1.9 miles)
• North Chagrin Reservation (2.2 miles)
• Anderson Field (2.3 miles)
• Coulby Park (2.4 miles)
• Oakville Road Park (2.4 miles)
• Willow Park (3.6 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Walgreens (1.8 miles)
• Discount Drug Mart (1.8 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)

Physicians

• Euclid Medical Plaza (2.1 miles)
• Family Physicians (2.5 miles)
• Drs Hill & Thomas Co. (2.6 miles)
• Cleveland Clinic - Willoughby Hills Family Health Center (3.1 miles)
• University Suburban Health Center (3.8 miles)
• UH Rainbow Pediatricenter (4 miles)
• Senders Pediatrics (4.5 miles)

Places of Worship

• St Clare's Church (2.7 miles)
• Messiah Luth Church of Lyndhurst (3 miles)
• South Euclid United Church of Christ (3.3 miles)
• Temple Israel Ner Tamid (3.3 miles)
• Saint Mary Magdalene Parish (5.7 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (5.2 miles)

Hospitals

• Hillcrest Labor And Delivery (3.6 miles)
• University Hospitals (4.6 miles)

Theaters

• Regal Willoughby Commons (5.5 miles)