Vitalia Active Adult Community at Highland Heights

Pros

• Vitalia is described as a caring community where residents enjoy spending time.
• The staff and fellow residents are friendly to newcomers and their families.
• The nursing team and management are professional and attentive.
• The facility is clean, beautiful, and well maintained.
• The building offers gorgeous facilities, welcoming staff, and excellent dining.
• Tours and the sales team are praised for their professionalism, kindness, and helpful guidance.
• The community has a welcoming atmosphere with an open layout and plenty of natural light.
• Meals are generous and served in a pleasant dining setting.
• Micah and Valeria are recognized for their warmth, helpfulness, and straightforward communication.

Cons

• The staff did not come to help the memory care client.
• A parking lot attendant was described as rude and unwelcoming to customers.
• Family was not notified about the resident's transfer to the hospital after the fall; communication was lacking and apologies were not offered.
• The facility's opening was delayed for months, leading to staffing and training difficulties that affected care.
• Nursing staff were overwhelmed at times with dispersing medications in a timely manner.
• Menu offerings and overall food quality could use improvement.
• The design was criticized as poorly conceived, with very high ceilings that reduced potential noise insulation and spaces (like a full kitchen) perceived as wasted; bathrooms lacked drawers, making essentials hard to access.
• Promised cleaning services have not occurred or are barely done.
• At least one reviewer described the experience as unwelcoming and suggested steering clear of the place.

Review

Vitalia Active Adult Community, across its Highland Heights and Mentor locations, emerges in reviews as a place with a strong sense of care and a welcoming, community-driven atmosphere. Families repeatedly note that the environment feels warm, supportive, and lived-in in a way that makes it easier for residents to settle in. The buildings themselves are described as beautiful and bright, with natural light and open floor plans that create a calm, inviting backdrop for daily life. Several reviewers contrast the experience with the sense of moving into a "luxury hotel" vibe, while others celebrate the practical comforts, from clean spaces to comfortable rooms and thoughtfully designed common areas.

A central thread throughout the feedback is the professionalism and friendliness of staff, especially the nursing team and management. Commentators repeatedly point to attentive caregivers who handle medical issues with care and respect, and to administrators who seem accessible and involved in residents' well-being. In-house health resources - doctors, nurse practitioners, physical and occupational therapists - are highlighted for convenience and responsiveness, which helps families feel that medical needs are being addressed on site. The dining experience also receives enthusiastic notes: meals are described as wonderful and often restaurant-style, with generous hours that accommodate varying routines. One reviewer even notes the value of being able to eat as much as they want during dining hours, along with round-the-clock snacks and beverages.

Tour experiences and the people who introduce families to Vitalia appear to leave a strong impression. Several reviewers sing the praises of specific staff members who guide visits with warmth and clarity, helping families understand room options, amenities, and what daily life might look like. Valeria and Micah are repeatedly singled out for their helpfulness and positive attitudes, with many families thanking them for going above and beyond during the decision process. Tour guides like Chloe Luce are remembered for their professionalism and kindness, and even prospective residents who are just visiting note a sense of optimism about the "Vitalia lifestyle" after their conversations and meals. The emphasis on personal touches - coffee chats, open tours, and candid Q&A - helps create a feeling that families are being treated as partners rather than customers.

Yet, not every note is perfectly rosy. A few reviewers raise concerns that echo common challenges in new or rapidly growing senior communities. There are mentions of memory care clients needing more immediate assistance, and some feedback about weekend staffing being thinner than desired. Communication gaps show up in a few accounts, including delays in notifying families when a resident experiences a hospital transfer; while the facility did what's needed medically, the lapse around family notification left some relatives frustrated. Staffing pressures are also cited in the context of timely medication dispersal and general care coordination in the large facility, though other reviewers acknowledge that the situation has been slowly improving as the building and teams mature. A handful of practical design criticisms surface as well, such as questions about the layout of kitchens and storage areas, noise considerations tied to high ceilings, and the perception that some promised services (like cleaning) have not always met expectations.

The environment itself inspires strong impressions: the buildings are often described as new and elegant, with ample light and comfortable, well-appointed interiors. Some reviewers appreciate the resort-like ambiance while others feel that the luxury feel can be a bit overbearing or not aligned with practical needs, particularly for memory care residents. The campus atmosphere emphasizes a friendly, inclusive vibe where residents and families can connect easily in dining areas and during activities. Community-wide events and ongoing engagement are repeatedly cited as strengths, contributing to a sense that Vitalia is more than just a place to live - it aims to be a neighborhood where neighbors and families feel involved and welcome.

Overall, the sentiment across these reflections is that Vitalia offers a compelling combination of warmth, comprehensive care, and modern amenities. Families describe a caring community with dedicated staff, convenient on-site health services, and thoughtfully designed living spaces that foster social interaction and personal growth. At the same time, there are practical reminders that even well-intentioned, recently opened facilities face growing pains: communication improvements, more robust weekend staffing, and ensuring consistent implementation of services as the community scales. For families weighing options, Vitalia appears to be a strong choice - especially for those who value a friendly, attentive staff, a lively activity calendar, and a bright, comfortable home-like setting - while keeping in mind the ongoing work some reviews note in areas like family communication and operational consistency.

Restaurants

• Distefano's Authentic Italian Foods (0.3 miles)
• Michael's Bar & Grille (1.6 miles)
• Yours Truly Restaurant (2.5 miles)
• Raising Cane's Chicken Fingers (2.6 miles)
• Chick-Fil-A (2.9 miles)
• Five Guys Burgers & Fries (3 miles)
• Wendy's (3.1 miles)

Parks

• Whiteford Park (1.1 miles)
• Desan Park (1.5 miles)
• Anderson Field (1.9 miles)
• Oakville Road Park (2.2 miles)
• North Chagrin Reservation (2.5 miles)
• Coulby Park (2.8 miles)
• Willow Park (3.9 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Discount Drug Mart (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.6 miles)

Physicians

• Euclid Medical Plaza (2.3 miles)
• Family Physicians (2.9 miles)
• Drs Hill & Thomas Co. (3 miles)
• University Suburban Health Center (3.4 miles)
• Cleveland Clinic - Willoughby Hills Family Health Center (3.5 miles)
• UH Rainbow Pediatricenter (3.7 miles)
• Senders Pediatrics (4.1 miles)

Places of Worship

• St Clare's Church (2.4 miles)
• Messiah Luth Church of Lyndhurst (2.6 miles)
• South Euclid United Church of Christ (2.9 miles)
• Temple Israel Ner Tamid (3.1 miles)
• Saint Mary Magdalene Parish (6.1 miles)

Cafes

• Starbucks (3.2 miles)
• Starbucks (4.8 miles)
• Starbucks (6.6 miles)

Hospitals

• Hillcrest Labor And Delivery (3.5 miles)
• University Hospitals (4.5 miles)

Theaters

• Regal Willoughby Commons (5.9 miles)