Aberdeen Crossings by New Perspective

Pros

• The staff at Aberdeen Crossings is very friendly, helpful, and knowledgeable, contributing to a positive atmosphere for residents and their families.
• Residents enjoy a clean facility that is well-decorated for the seasons, creating a pleasant living environment.
• There are numerous engaging activities available, with special attention given to holiday celebrations and events.
• The food served at Aberdeen is highly praised by residents, with many expressing satisfaction with the healthy and delicious meal options.
• Family members report feeling welcome and appreciated by the staff, highlighting the community's emphasis on warmth and support.
• The director and front office staff are commended for their professionalism and dedication to resident care.
• Many families have experienced excellent communication from staff regarding updates about their loved ones' well-being.
• Residents form friendships easily within the community, contributing to a sense of belonging and social engagement.
• Several reviewers expressed confidence in the care provided at Aberdeen, feeling reassured that their loved ones are safe and well-looked after.

Cons

• The staff frequently turns over, which negatively affects the quality of care provided to residents.
• Residents often wait an excessive amount of time for assistance after pressing their call buttons, leading to frustration and neglect.
• The facility misrepresented the number of residents with dementia, causing concern for families seeking appropriate care.
• There are complaints regarding the lack of bathing for some residents despite assurances from the staff.
• Some visitors noted that cleanliness and overall maintenance could be improved in the community.
• One family had a negative experience during a tour, finding the facility disorganized and unpleasant in odor.
• Medication management was claimed to be inconsistent with promised services not being delivered effectively.
• Some family members expressed dissatisfaction with the knowledge and training of certain staff members.

Review

Aberdeen Crossings has garnered a mix of reviews that highlight both its strengths and weaknesses as an assisted living facility. Many families appreciate the warm environment, friendly staff, and cleanliness of the facility. Initial impressions seem to be positive, with welcoming decorations that reflect the seasons and engaged residents who enjoy lively social interactions. The director and front office staff are often mentioned for their professionalism; especially Sue at the front desk, who is noted for her friendliness and knowledgeability. Overall satisfaction is echoed by those who note that their loved ones have made friendships and are happy in their new home.

Community engagement is another frequently highlighted aspect of life at Aberdeen Crossings. Numerous reviews mention a variety of activities designed to keep residents socially active and entertained. Families rejoice over events like “Wine Down Wednesday” and “Happy Hour Friday,” which foster a sense of community among residents. Special meals during holidays add a personal touch, while dedicated professionals, including musicians hired for performances, enhance the overall experience by making it feel festive and engaging. Additionally, many reviews reflect positively on the healthcare services provided—individuals feel reassured knowing their loved ones are receiving support.

However, not all feedback has been glowing; concerns were raised about high staff turnover rates impacting care quality. Some residents noted that frequent changes in caregivers can lead to inconsistent experiences as newcomers may not be fully briefed on individual resident needs or routines. A few customers voiced frustration concerning response times to urgent calls from residents needing immediate assistance—cases were cited where individuals waited long periods before receiving help or were simply overlooked despite making eye contact with passing staff members. This issue raises significant doubts about how attentively individual needs are met when staffing levels fluctuate.

Further complicating matters are some reports regarding miscommunication from administration about care options provided to residents. Several families expressed disappointment over unmet commitments related to assistance with daily living tasks such as bathing and dressing. One poignant review detailed how a family member endured distressing experiences over three months before opting for a transfer due to deteriorated conditions labeled as poor accountability within the facility's operational framework. Such accounts raise alarms regarding transparency between management expectations versus actual services delivered.

On a more positive note, some families have cherished personal connections formed through attentive staff members who offer emotional support throughout transitions into assisted living environments. Personal anecdotes capture sincere moments between staff members and residents celebrating small victories together while fostering compassion towards families navigating difficult times in searching for suitable eldercare solutions. Reviews praising these bonds emphasize how essential human connection can significantly improve one's experience in care facilities like Aberdeen.

In conclusion, Aberdeen Crossings stands out for its community spirit featuring pleasant social activities alongside caring personnel committed to seeing each resident thrive within its walls. However, it faces challenges with maintaining consistent staffing thus affecting overall care delivery alongside communication gaps related to service offerings—a duality common across many assisted living communities today but vital for families seeking assurance about placing their loved ones in good hands.

This area of Highland Heights, Ohio offers a variety of amenities and services that would be beneficial for seniors looking to live in the area. With several restaurants nearby offering a range of dining options, as well as pharmacies and physicians' offices in close proximity, residents can easily access essential services. The numerous parks provide opportunities for outdoor recreation and relaxation, while places of worship offer spiritual fulfillment. Additionally, there are cafes for socializing and hospitals within a short distance for medical care. The Regal Willoughby Commons theater is also nearby for entertainment options. Overall, this neighborhood provides a well-rounded environment with convenient resources for seniors seeking a comfortable and convenient living experience.

Restaurants

• Distefano's Authentic Italian Foods (0.6 miles)
• Michael's Bar & Grille (1.4 miles)
• Yours Truly Restaurant (2.5 miles)
• Raising Cane's Chicken Fingers (2.9 miles)
• Five Guys Burgers & Fries (3.2 miles)
• Chick-Fil-A (3.2 miles)
• Wendy's (3.3 miles)

Parks

• Whiteford Park (0.9 miles)
• Desan Park (1.8 miles)
• North Chagrin Reservation (2.3 miles)
• Anderson Field (2.3 miles)
• Coulby Park (2.4 miles)
• Oakville Road Park (2.5 miles)
• Willow Park (3.5 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Discount Drug Mart (1.9 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)

Physicians

• Euclid Medical Plaza (2 miles)
• Family Physicians (2.5 miles)
• Drs Hill & Thomas Co. (2.6 miles)
• Cleveland Clinic - Willoughby Hills Family Health Center (3.1 miles)
• University Suburban Health Center (3.8 miles)
• UH Rainbow Pediatricenter (4.1 miles)
• Senders Pediatrics (4.5 miles)

Places of Worship

• St Clare's Church (2.8 miles)
• Messiah Luth Church of Lyndhurst (3 miles)
• South Euclid United Church of Christ (3.2 miles)
• Temple Israel Ner Tamid (3.4 miles)
• Saint Mary Magdalene Parish (5.6 miles)

Cafes

• Starbucks (3.4 miles)
• Starbucks (5.2 miles)

Hospitals

• Hillcrest Labor And Delivery (3.7 miles)
• University Hospitals (4.4 miles)

Theaters

• Regal Willoughby Commons (5.5 miles)