The Waterford At Richmond Heights
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261 Richmond Road, Richmond Heights, OH 44143
For more information about senior living options: (844) 490-3973
The Winfield is a wonderful community. The whole team - Joann, Anne, Nicole, and the nursing staff and aides - make the community feel like a home and truly care for residents, families, and staff. Nicole was very helpful and professional. The staff at The Winfield at Richmond Heights are wonderful - caring, patient, and attentive. The Waterford at Richmond Heights provided excellent care, and residents were truly happy and well cared for. The Waterford at Richmond Heights is a very nice place, with employees who are accommodating to each individual's needs. The Waterford facilities are beautiful, with a pleasant atmosphere and engaged residents. The Waterford was described as the finest facility toured, with hospitable staff and high-level care.
The facility continues to go downhill. The staff left an aunt in her wheelchair all day after she slid from her chair. There were days when beds were not made and wet bed pads were left under the residents. They overfilled the washer with urine-soaked bed pads, forcing re-wash. The director does not care about residents or employees, only the census. The call system is obsolete and leads to 30-45 minute waits for help. Staff forgot to give medications several times a week.This community is best suited for seniors who crave a warm, home?like atmosphere with robust social engagement, and for families seeking both independent and assisted options in one campus. The Waterford At Richmond Heights shines for residents who value active programming, personable staff interactions, and a dining environment that feels restaurant?like. The grounds and common areas are inviting, and the campus supports a lifestyle that includes gardening, events, and convenient on?site amenities. For those who want ease of transition between levels of care without moving again, this community offers a continuity that can be hard to find elsewhere. It is especially appealing for families who prioritize staffing warmth and a city?adjacent setting with hospital access nearby.
However, potential movers should consider alternatives if reliability and consistent daily care top the list. Several reviews describe significant and recurring problems - missed medications, delayed response to call bells, beds not made, and aides who may seem overwhelmed or inconsistent. Some families report a disconnect between management promises and day?to?day operations, including situations where directors or supervisors do not follow through with concerns. These patterns are not universal, but they persist enough to warrant caution. If a smooth, predictable care routine and highly responsive service are non?negotiable, exploring other options in the area is prudent.
The strongest positive drivers are undeniable: genuinely caring staff who create a welcoming, homey vibe; residents who look engaged and nurtured; and abundant programming that keeps people socially connected and mentally stimulated. Families repeatedly praise attentive nurses and aides, the ability to tailor activities to individual interests, and a sense that residents are treated with kindness. The setting supports meaningful connection - meals in a pleasant dining room, accessible transportation, and on?site amenities like a therapy facility and salon. When care teams are functioning at their best, these features translate into tangible improvements in quality of life and a feeling of security for families.
Yet the caveats are real and must be weighed against the positives. Reports about the call system and routine care gaps suggest that staffing pressures or misaligned administrative practices can undermine daily safety and comfort. Instances of long wait times for assistance, inconsistent scheduling, and lapses in basic tasks create a sense that "care as promised" is not guaranteed every day. The tension between excellent frontline care and uneven leadership oversight appears to color many experiences, and this variability is a decisive factor for families budgeting time, money, and emotional energy around a loved one's ongoing needs.
On the practical side, the facility's strengths are concrete. Apartments offer roomier layouts, in?unit features like a washer/dryer, and convenient kitchen facilities, with some units including dens or balconies. The campus emphasizes a restaurant?style dining experience and a broad menu, complemented by regular activities and events that foster a sense of community. Proximity to a hospital and the availability of full?time nursing support inside the building add a layer of reassurance for families navigating escalating medical needs. Cost is a real consideration, and several reviewers note price contrasts relative to perceived value; some families find the option well worth the investment, while others feel the price point doesn't align with the level of reliability they require.
In the end, The Waterford At Richmond Heights represents a compelling mix of warmth, lifestyle amenities, and genuine caregiver dedication - paired with a notable caveat: care consistency can vary with staffing and management dynamics. For families that can invest time in due diligence - speaking with multiple staff members, testing the call system, and interviewing current residents - the upside is meaningful and enduring. For those who cannot tolerate recurring care gaps or opaque accountability, alternatives that emphasize rock?solid daily reliability and transparent governance should be on the short list. A thorough tour, a candid conversation about response times, and a clear care plan are essential before committing. If the fit is right, this community can deliver a rich, engaging, and loving environment that many families seek.
123 resident community capacity
1-bedroom apartments1-bedroom apartments are important for seniors because they provide a sense of independence, privacy, and autonomy while still offering the necessary space for comfortable living. These apartments allow seniors to maintain their own personal space and lifestyle preferences in a supportive community setting. 2-bedroom apartments2-bedroom apartments are important for seniors because they provide extra space for guests, hobbies, and caregivers, as well as potential for additional income through roommates or rental. Studio apartmentsStudio apartments are important for seniors because they offer a smaller, more manageable living space that is easier to navigate and maintain as physical abilities decline. Additionally, studio apartments provide seniors with independence and privacy while still being part of a community that offers support and social opportunities.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cleveland-Hopkins International (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Waterford At Richmond Heights in Richmond Heights, OH is an assisted living community that offers a variety of housing options, including 2-bedroom apartments and studio apartments. The community focuses on providing independent living for its residents.
Residents at The Waterford At Richmond Heights can enjoy a range of amenities to enhance their quality of life. These amenities include a beauty salon, cable or satellite TV, community operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, housekeeping services, kitchenettes in each apartment, move-in coordination assistance, outdoor space for relaxation and recreation, private bathrooms in each unit, respite or short term stays offered for those needing temporary care and support services. The community also offers restaurant-style dining options with special dietary restrictions taken into consideration. Other amenities include access to a small library with reading materials and books available for the residents' entertainment and learning purposes. In addition to this the facility provides telephone access and Wi-Fi/high-speed internet connection so residents can stay connected with family and friends.
For personal care needs and support services, The Waterford At Richmond Heights provides 24-hour call system availability for emergency situations or assistance requests from the residents. There is also 24-hour supervision provided to ensure the safety and well-being of the residents. Trained staff are available to provide assistance with activities of daily living such as bathing,dressing,grooming,mobility aids etc., as per individual needs. Meal preparation and service is provided by staff members according to specific dietary requirements such as diabetes diet or special dietary restrictions. Medication management is also offered to ensure that medications are taken properly by residents under professional guidance. A mental wellness program is available to support the emotional well-being of the community's residents.
Transportation arrangements are made for non-medical purposes as well as transportation to doctors' appointments for medical needs. A wellness center is available on-site for various health and fitness programs.
The Waterford At Richmond Heights also offers a range of activities to keep residents engaged and entertained. These activities include concierge services, fitness programs, planned day trips to local attractions or nearby areas of interest, resident-run activities and scheduled daily activities to ensure a fulfilling lifestyle.
The community is conveniently located with several amenities in the surrounding area. There are cafes, parks, pharmacies, physicians' offices, restaurants, places of worship and hospitals all located nearby for easy access and convenience.
Overall, The Waterford At Richmond Heights provides a comfortable and supportive environment for seniors seeking assisted living care. With its wide range of amenities, care services, dining options and engaging activities, residents can enjoy an independent lifestyle while receiving the assistance they need.
The Waterford At Richmond Heights offers 1-bedroom apartments, 2-bedroom apartments, and Studio apartments.
The Waterford At Richmond Heights is located at 261 Richmond Road, Richmond Heights, OH 44143 in Cuyahoga County, Ohio
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