The Waterford At Richmond Heights

Pros

• The Waterford at Richmond Heights offers a beautiful and pleasant facility with well-maintained grounds.
• The staff at The Waterford are hospitable, polite, and genuinely involved in residents' care.
• Residents enjoy engaging activities, such as exercise classes and gardening opportunities.
• The dining area is aesthetically pleasing, resembling a restaurant with tablecloths, and the food smells delicious.
• Visitors appreciated the spacious apartments with modern amenities like full kitchens and large bathrooms.
• The atmosphere at The Waterford is described as homey and welcoming, making it an appealing place for potential residents.
• Families have had positive experiences during visits, including special arrangements made for celebrations like birthdays.
• Overall satisfaction with the level of care provided to residents was highlighted in multiple reviews.

Cons

• The staff at The Winfield at Richmond Heights failed to provide adequate care, leaving a resident in a chair for twelve hours without changing her diaper.
• There were multiple instances of missed medication for a resident at The Winfield, occurring three or four times a week.
• The employees at The Winfield had long fingernails, raising concerns about the potential for injury to residents.
• A reviewer expressed severe dissatisfaction with The Winfield and stated they would not recommend the facility to anyone due to poor care and lack of concern from most employees.
• Despite being impressed by the cleanliness and atmosphere of The Waterford at Richmond Heights, the reviewer noted that it was out of their mother's price range, indicating financial limitations as a negative aspect.

Review

When considering assisted living facilities, proximity and the overall environment are crucial factors for many families. The Winfield at Richmond Heights offered a strategic location for one reviewer, who appreciated its quiet ambiance and grassy campus. Navigating the building appeared to be straightforward, although it was noted that newcomers might require some time to acclimate to their new surroundings. Safety features like call buttons were in place, an essential provision for residents needing assistance. The apartments came equipped with small kitchenettes, and some even featured dens and balconies—elements that delighted the reviewer’s aunt during their visit. The staff's commitment to understanding residents' needs was also highlighted during discussions about the aunt’s interests following the tour.

In stark contrast, another review of The Winfield raised serious concerns regarding resident care. This reviewer expressed deep dissatisfaction with the level of attention their mother received, citing alarming neglect such as being left unattended for twelve hours without proper hygiene checks or medication administration. The review lamented the presence of long fingernails among staff members as a hazard rather than a professional standard, leading to fears about potential injuries to vulnerable residents like their mother. Ultimately, this negative experience led them to decisively recommend against The Winfield.

On a more positive note, several reviews collectively praised The Waterford at Richmond Heights, describing it as an exceptional facility characterized by warmth and hospitality from both its staff and residents. Visitors often remarked on the cleanliness and upkeep of the environment; rooms maintained good conditions despite not being extensively cleaned during tours. Observations made during tours indicated high-quality patient care standards and active engagement among residents in various activities that contributed to a vibrant community atmosphere.

Former residents' experiences also painted a favorable picture of The Waterford. One reviewer recounted how their mother had previously lived there independently in a spacious one-bedroom apartment equipped with full kitchen facilities while enjoying communal meals with other residents. They noted that while independent living provided flexibility in food preparation and dining options, the facility's charm lay in its well-maintained grounds and amenities—a notably pleasant environment where gardening opportunities could be pursued.

The impressive facilities extended beyond individual apartments; reviewers mentioned several noteworthy amenities at The Waterford including physical therapy services, beauty salons, outdoor spaces designed for cookouts, game rooms, libraries, and diverse dining options—all crucial components contributing to resident satisfaction. Visitors were particularly struck by how beautifully arranged common areas resembled upscale dining establishments rather than traditional care facilities filled with clinical environments.

The testimonials culminated in expressions of intent from multiple families opting for residency at The Waterford after tours solidified their positive impressions. Many felt reassured by features such as full-time nursing staff availability while appreciating how accommodating personnel catered specifically to each visitor's needs or preferences—whether it involved setting up private dining arrangements or facilitating birthday celebrations within familiar surroundings for those adjusting from different settings or personal challenges like dementia.

Overall, while experiences varied significantly between The Winfield at Richmond Heights and The Waterford at Richmond Heights reviews reflected strong advocacy for choosing places emphasizing high-quality customer service alongside compassionate resident care—illuminating not only preferences but critical insights into expectations surrounding assisted living environments suitable for loved ones’ needs throughout different stages of life.

Restaurants

• Michael's Bar & Grille (0.3 miles)
• Distefano's Authentic Italian Foods (1.6 miles)
• Lady Luck Pub & Eatery (2.6 miles)
• Adams Place (2.6 miles)
• Papa Joe's Submarines (2.7 miles)
• Scotti's Italian Eatery (3 miles)
• Gus's Diner One Eight Five (3 miles)

Physicians

• Euclid Medical Plaza (1 miles)
• Family Physicians (2.9 miles)
• Drs Hill & Thomas Co. (3 miles)
• Cleveland Clinic - Willoughby Hills Family Health Center (3.2 miles)
• University Suburban Health Center (4.1 miles)
• Physician's Pavillion (4.8 miles)
• Cleveland Clinic Severance Medical Arts (4.8 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (2.3 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.3 miles)
• Discount Drug Mart (2.5 miles)
• CVS Pharmacy (3.1 miles)
• Discount Drug Mart (3.1 miles)

Parks

• Desan Park (1.7 miles)
• Coulby Park (1.8 miles)
• Whiteford Park (2 miles)
• Willow Park (2.7 miles)
• Anderson Field (2.8 miles)
• North Chagrin Reservation (3.2 miles)
• Oakville Road Park (3.5 miles)

Places of Worship

• South Euclid United Church of Christ (3.2 miles)
• Messiah Luth Church of Lyndhurst (3.7 miles)
• St Clare's Church (3.7 miles)
• Temple Israel Ner Tamid (4.4 miles)
• Saint Mary Magdalene Parish (5.1 miles)

Hospitals

• University Hospitals (3.3 miles)
• Hillcrest Labor And Delivery (4.8 miles)
• Louis Stokes Cleveland VA Medical Center (7.4 miles)

Cafes

• Starbucks (4.6 miles)
• Starbucks (5.4 miles)

Theaters

• Regal Willoughby Commons (5.4 miles)