The Waterford At Richmond Heights is an assisted living community in Richmond Heights, OH.
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The Waterford At Richmond Heights
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261 Richmond Road, Richmond Heights, OH 44143
For more information about senior living options: (866) 208-4318
Residents and families frequently describe staff as caring, patient, and responsive.
Many reviews focus on day-to-day interactions, saying the staff is kind, patient, and attentive. Families also mention nurses and aides treating residents well and helping residents feel at home. A few visitors describe being impressed by the level of care they observed during tours.
Meals and the dining experience are repeatedly described in positive, restaurant-like terms.
Several reviews mention enjoying the food and highlight the dining area as well kept and inviting. One reviewer specifically describes the eating area as like a restaurant with tablecloths and notes the menu. Others say residents were engaged down for meals, and that the food looked good.
Residents and families often point to activities and a clean, pleasant environment.
Reviews describe a full calendar of activities, including parties and music events, with residents seeming engaged. Multiple comments also mention the campus atmosphere, grounds, and the overall cleanliness they noticed. Some reviewers mention specific spaces like game room, library, and an outdoor area for residents.
Some reviews report breakdowns in personal care and slow response after call button use.
A recurring negative thread is lack of timely assistance, including being left in a chair for long periods and waiting after a resident calls for help. Several reviews also mention missed or delayed tasks like medication administration and follow-through on daily care needs. While there are also reports of caring individuals, these accounts describe inconsistent service that families found difficult to rely on.
Many reviews highlight apartment layouts with features like kitchenettes and den space.
Some reviewers describe apartment options with small kitchenettes, while others mention larger layouts with den and full kitchen facilities. Families also comment on cleanliness and ease of getting around the building. One review also points to an apartment having in-unit conveniences like a washer and dryer.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
123 resident community capacity
1-bedroom apartments 2-bedroom apartments Studio apartments
Assisted Living
Independent Living
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Respite or short term stays offered
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Cleveland-Hopkins International (22 miles away)
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesThe Waterford At Richmond Heights offers 1-bedroom apartments, 2-bedroom apartments, and Studio apartments.
The Waterford At Richmond Heights is located at 261 Richmond Road, Richmond Heights, OH 44143 in Cuyahoga County, Ohio
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