Grande Pointe Healthcare Commu in Richmond Heights, OH
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Three Merit Drive, Richmond Heights, OH 44143
For more information about senior living options: (844) 490-3973
Grande Pointe is a wonderful place to work and to receive care for loved ones. The administrator and director of nursing are amazing leaders who ensure residents are cared for with kindness and respect. From the moment of arrival, guests are treated like family in a warm, welcoming, and calm environment. The staff are friendly, compassionate, and dedicated to providing high-quality care. The facility is beautiful and clean, offering a homelike atmosphere. Families feel informed and supported, with staff who are responsive and attentive. The in-house doctors and therapy teams are a major plus, contributing to excellent care. Dietary staff and caregivers consistently go the extra mile for residents. The overall experience reflects top-notch service, caring, and a strong sense of community.
The administration is clueless and quick to pass the buck. The facility is unethical and unsafe, with staff untrustworthy and trying to scam elderly residents. Residents are neglected, left in urine or feces for hours. There is a gross lack of accountability after serious incidents, with no apology. The food is bad or stale and meals are not provided with proper care. Security is non-existent, with no cameras or check-in system allowing unauthorized access. Some staff are rude, unprofessional, and make empty promises. The place is disorganized and poorly managed, and not worth recommending. Families are advised to avoid sending loved ones here; it's scary and unsafe.Grande Pointe Healthcare Center in Richmond Heights is best suited for families seeking a warm, home-like atmosphere where a steady, empathetic staff can become familiar to both residents and relatives. It tends to work well for those who prioritize personal connections, reliable on-site services such as an in-house dialysis center, and a rehabilitation pathway that feels cohesive and neighborly. This community often resonates with families looking for long-term care or skilled rehab in a setting that feels welcoming and clean, where administrators and nursing leadership have the opportunity to build trust through consistent, direct communication. However, it is not the right fit for everyone; alternatives should be considered for families with acute safety concerns, past experiences of neglect, or were requiring a level of oversight and accountability that some reviews suggest is variable here.
On the positive side, Grande Pointe gains traction for its strong leadership presence and the impression that staff members truly care. Several reviews highlight administrators who are approachable, forthright, and dedicated to addressing questions and gaps, alongside a director of nursing who can keep care teams aligned. The facility is repeatedly praised for its cleanliness, inviting common areas, and a climate of friendliness that makes families feel welcomed. The in-house dialysis and rehab programs are frequently cited as significant conveniences, contributing to continuity of care. For families who value a facility with relatively stable, long-tenured staff and a resident-centered approach, these factors offer meaningful peace of mind and practical benefits.
Yet the elevation in perception by some does not erase a substantial and persistent chorus of concerning experiences. The most serious red flags center on safety, communication, and accountability. Several reviews recount incidents of inadequate supervision, wandering or roommate conflicts, and even events that raised questions about reporting and responsiveness. There are poignant stories of residents not receiving timely assistance or appropriate care, and of a leadership tone that some families describe as unhelpful or dismissive. Inconsistent staffing, frequent turnover in some roles, and allegations of disparate treatment by management contribute to a sense that problems can recur if vigilance lapses. These contrasts create a risk calculus for families weighing the price and comforts against potential gaps in protection and oversight.
How the facility's strengths do or do not offset these drawbacks matters greatly to decision-makers. For families prioritizing a supportive, engaging rehab or long-term care experience, the combination of caring staff, relatively calm atmosphere, and in-house medical services can meaningfully offset occasional glitches with daily life - especially when a family can establish a rapport with a dependable care team and monitor progress closely. The presence of open lines of communication with leadership, plus a generally well-kept campus, can dampen anxiety about day-to-day care. However, the sizeable reports of safety concerns and inconsistent responses undermine confidence, particularly for residents with high vulnerability, complex medical needs, or cognitive challenges that demand rigorous supervision and transparent incident reporting.
For those evaluating alternatives, two clear lanes emerge. If the top priority is reliability, strong safety protocols, and unwavering accountability, families should compare Grande Pointe with facilities that have uniformly positive safety records, clearer escalation paths, and demonstrable incident-response practices. If the priority is a homelike environment with robust rehab and a team that feels genuinely invested in residents, Grande Pointe can still be a strong contender - provided tours, direct conversations with the administrator and DON, and detailed reviews of staffing patterns are undertaken before commitment. Prospective movers should verify current staffing stability, nursing ratios, and how incidents are tracked and communicated to families; demand concrete timelines for issue resolution and a clear point of contact for ongoing questions.
The bottom line is a measured verdict: Grande Pointe offers real benefits for families drawn to a friendly, community feel, solid in-house services, and leadership that demonstrates care when functioning well. It is not a uniform endorsement for everyone, because safety, consistent accountability, and timely, respectful care are non-negotiable for many residents and families. Those weighing a move should visit multiple times, request candid references from recent residents or families, and probe whether the current leadership dynamics and staffing patterns have stabilized. If a secure, consistently responsive environment is essential, other options deserve comparison; if a warm, engaged atmosphere with reliable rehab and on-site medical access is the priority, Grande Pointe remains a compelling, but carefully evaluated, choice.
176 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cleveland-Hopkins International (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Grande Pointe Healthcare Community, located in Richmond Heights, OH, offers a range of amenities and care services to ensure a comfortable and fulfilling living experience for its residents. The community boasts a beauty salon, where residents can enjoy pampering services. Each resident can have access to cable or satellite TV in their fully furnished accommodations. Additionally, community-operated transportation is available for outings and appointments.
For those looking to stay connected and engaged, Grande Pointe provides a computer center with Wi-Fi/high-speed internet. The dining room offers restaurant-style dining with delicious meals prepared by the staff, taking into account any special dietary restrictions. Housekeeping services are provided to maintain a clean and tidy living environment.
Residents can also take advantage of various recreational amenities such as a fitness room and gaming room. Outdoor spaces including gardens provide opportunities for relaxation and enjoying nature. A small library is available for those who love reading.
Medical needs are taken care of with the assistance of 24-hour call systems, supervision, and medication management. Trained staff members provide assistance with activities of daily living including bathing, dressing, and transfers. Special dietary restrictions required by residents are accommodated in meal preparation.
The community offers transportation arrangements both for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination is provided to facilitate an easy transition for new residents.
To encourage mental wellness, Grande Pointe has a mental wellness program in place. A wellness center is available on-site to help residents maintain their physical health.
Residents can enjoy concierge services and participate in scheduled daily activities organized by the community. Fitness programs cater to those who want to stay active while planned day trips offer opportunities for exploration beyond the premises. Resident-run activities enable individuals to engage with each other and foster a sense of community.
The location of Grande Pointe Healthcare Community ensures easy access to several amenities in the neighborhood including cafes, parks, pharmacies, restaurants, places of worship, and hospitals. This allows residents to not only enjoy the community's offerings but also explore and participate in activities outside the premises.
Grande Pointe Healthcare Commu is located at Three Merit Drive, Richmond Heights, OH 44143 in Cuyahoga County, Ohio
Grande Pointe Healthcare Commu on seniors.fyi includes 10 photos including images showing interior, landscaping, rehabilitation, dining, fitness, natural light, exercise equipment, architecture, and more.
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Interior
Decor
Building
Architecture
Bedroom
Windows
Seating
Exercise Equipment
Office
Spacious
