Grande Pointe Healthcare Commu in Richmond Heights, OH

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  • Interior

    A cozy lobby showcasing modern interior design with comfortable seating and warm lighting.

  • Decor

    A spacious and elegantly designed dining area in a modern restaurant.

  • Building

    A beautifully landscaped outdoor area featuring a building with a welcoming porch surrounded by vibrant gardens.

  • Architecture

    A welcoming entrance to a modern building, surrounded by greenery.

  • Bedroom

    A serene and well-decorated hospital patient room, featuring a bed, bedside table with a lamp, and a small dining area.

  • Windows

    A spacious rehabilitation area equipped with exercise machines and ample natural light.

  • Seating

    A serene corridor within a shopping mall, featuring elegant columns and small seating areas.

  • Exercise Equipment

    A spacious activity room equipped for rehabilitation and exercise, featuring wooden flooring and various equipment.

  • Office

    The reception area of Grande Pointe Healthcare Center.

  • Spacious

    A spacious interior designed for rehabilitation and exercise, featuring therapy tables and ample natural light.

Grande Pointe Healthcare Commu in Richmond Heights, OH

Grande Pointe Healthcare Commu is a nursing home community in Richmond Heights, OH.

Information last verified:

Three Merit Drive, Richmond Heights, OH 44143

For more information about senior living options: (866) 208-4318

3.8 from 109 reviews
5 stars
67
4 stars
9
3 stars
3
2 stars
3
1 stars
27

Overall Review of Grande Pointe Healthcare Commu

common 26 reviews mention this

Clean facility is a frequent plus

Many residents and visitors say the building stays clean and well kept.

A lot of people mention cleanliness directly, describing the facility as clean, tidy, or one of the cleanest they’ve toured. Some also say there are fewer unpleasant odors than they expected, while a smaller set of reviews mention foul smells and poor upkeep as a downside. Overall, cleanliness shows up as a consistent point either way—often as praise, but sometimes as a reliability concern residents notice day to day.

common 34 reviews mention this

Staff kindness and helpfulness stand out

Residents and families frequently describe the staff as kind, caring, and welcoming.

Across the reviews, people describe friendly, caring, and patient staff who make families feel supported. Several reviews specifically highlight staff being responsive to questions and concerns and helping with day-to-day needs. At the same time, there are also negative comments about rudeness, staff not showing up, or dismissive interactions—so experiences seem to vary depending on unit and staff member.

differentiator 10 reviews mention this

Care and supervision during transitions

Residents describe skilled-nursing support that can feel organized, but not always.

Some reviews focus on care during medical or care transitions, including rehab and surgery, describing outcomes and support positively. Others raise serious worries about supervision and follow-through—such as missed help when needed, delays, or incidents that were not handled as families expected. Because the caregiving experiences range from strong to alarming in the written feedback, it’s worth asking how supervision and incident communication work on the unit your loved one would be in.

common 12 reviews mention this

Meals are mixed, with cold complaints

Dining gets mixed feedback, including both “not bad” and “cold” meal comments.

Some residents and families say the food is not bad, or even that it’s good, and a few call out the dietary team positively. Other reviews complain that meals arrive cold, are not what was advertised, or that essential items run out. There are also comments about meals being served with limited help, which affects how dining feels when residents need assistance.

common 6 reviews mention this

Activities and social time vary by visit

Residents and visitors mention day-to-day activity engagement, but not consistently.

Several reviews say activities are a strong part of the day, including mentions of programs and residents socializing. One review notes an activities manager and describes a more festive day when staff engaged residents, while another describes a quiet holiday experience with little going on. Overall, activity involvement looks dependent on timing and planning during the stay.

caveat 6 reviews mention this

Safety and oversight concerns appear in reviews

A recurring concern in a subset of reviews is safety and oversight.

Some reviews raise alarms about resident supervision and incident handling, including reports of altercations, residents not being properly monitored, and families feeling they were not kept informed. There are also comments about security and visitor access that families felt were inadequate, paired with claims about no follow-up or accountability afterward. Because these issues are described in strongly negative terms by multiple reviewers, safety and communication practices seem important to verify before placement.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 176 resident community capacity 176 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Cleveland-Hopkins International (22 miles away) Cleveland-Hopkins International (22 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • Michael's Bar & Grille (0.3 miles)
  • Distefano's Authentic Italian Foods (1.6 miles)
  • Lady Luck Pub & Eatery (2.6 miles)
  • Adams Place (2.6 miles)
  • Papa Joe's Submarines (2.7 miles)
  • Scotti's Italian Eatery (3 miles)
  • Gus's Diner One Eight Five (3.1 miles)

Physicians

  • Euclid Medical Plaza (1 miles)
  • Family Physicians (2.9 miles)
  • Drs Hill & Thomas Co. (3 miles)
  • Cleveland Clinic - Willoughby Hills Family Health Center (3.2 miles)
  • University Suburban Health Center (4.1 miles)
  • Cleveland Clinic Severance Medical Arts (4.8 miles)
  • Physician's Pavillion (4.8 miles)

Pharmacies

  • CVS Pharmacy (1.1 miles)
  • Walgreens (2.2 miles)
  • CVS Pharmacy (2.3 miles)
  • Walgreens (2.3 miles)
  • Discount Drug Mart (2.6 miles)
  • Discount Drug Mart (3.1 miles)
  • CVS Pharmacy (3.1 miles)

Parks

  • Desan Park (1.7 miles)
  • Coulby Park (1.8 miles)
  • Whiteford Park (2 miles)
  • Willow Park (2.7 miles)
  • Anderson Field (2.7 miles)
  • North Chagrin Reservation (3.2 miles)
  • Oakville Road Park (3.5 miles)

Places of Worship

  • South Euclid United Church of Christ (3.1 miles)
  • Messiah Luth Church of Lyndhurst (3.7 miles)
  • St Clare's Church (3.7 miles)
  • Temple Israel Ner Tamid (4.3 miles)
  • Saint Mary Magdalene Parish (5.1 miles)

Hospitals

  • University Hospitals (3.3 miles)
  • Hillcrest Labor And Delivery (4.8 miles)
  • Louis Stokes Cleveland VA Medical Center (7.4 miles)

Cafes

  • Starbucks (4.5 miles)
  • Starbucks (5.4 miles)

Theaters

  • Regal Willoughby Commons (5.4 miles)

Frequently Asked Questions

Where is Grande Pointe Healthcare Commu?
What photos are available for Grande Pointe Healthcare Commu in Richmond Heights, Ohio?

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