Pembroke Center
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310 East Wardell Drive, Pembroke, NC 28372
For more information about senior living options: (844) 490-3973
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Shonda in admissions and other staff were a lifeline for the mom and family. The nurse practitioner, social worker, nurse Mr. Chris, an older cleaning lady, and several CNAs were very sweet and helpful. The therapists and the respiratory program are top notch. Alleigha is regarded as one of the best social workers. The facility is welcoming and staff strive to provide the best quality of care for all residents. The staff is friendly and professional. The receptionist is very nice and pleasant. The facility floors and walls were clean and well kept. CNAs are awesome. My mom has been a resident for over 10 years and has never complained about the care she receives. The pizza is delicious.
The facility is described as understaffed and poorly managed, causing long waits and high turnover. Some reviewers allege elder abuse or mistreatment by staff, including rude behavior from a physical therapist. Transportation and appointment coordination are problematic, with administrators attempting to change schedules. Medical equipment for drains and other care are inconsistently provided, sometimes leading to dangerous delays. Residents' belongings (wallets, packages, checks) reportedly disappear or are mishandled, suggesting fraud. The front desk is unreliable and calls often go unanswered. Meals are at times served cold or of poor quality. Hygiene and cleanliness are inconsistent, with flies observed in patient rooms and maintenance issues. Financial and administrative concerns include Medicaid denials vs activations and bankruptcy, with accusations of fraud.The Pembroke Center emerges in these accounts as a place with real warmth and moments of heartfelt care, but also as a setting where serious concerns repeatedly surface. On the positive side, many reviewers describe a friendly, welcoming environment. Staff are often praised for kindness and attentiveness, and several specific individuals stand out as bright spots. Shonda in admissions is repeatedly singled out as a genuine lifeline who went above and beyond - so much so that she even gave out her cell phone number to help the family stay connected. Other praised members include a nurse practitioner, a diligent social worker, a nurse named Mr. Chris, an older cleaning lady, and several CNAs, all of whom are remembered as compassionate, patient, and helpful. The therapists and the respiratory program receive frequent commendations as well, and a few families credit the social worker with making a meaningful difference in their loved one's experience. A resident's family even calls the center a gift from God in moments of crisis, underscoring how much comfort, reassurance, and support can come from the right staff during difficult times.
Yet near that warmth lay a mosaic of troubling, sometimes alarming experiences that many reviewers felt deserved serious attention. Transportation to medical appointments is a recurring problem: when concerns were raised, a facility administrator reportedly claimed the center had the authority to alter appointment times to accommodate transportation issues; the family adamantly disagreed, and ended up providing transportation themselves to ensure critical care and continuity. Compounding these navigation problems were frequent delays in basic needs, such as bathroom assistance - often waiting 40 minutes to an hour, particularly in the middle of the night. Medical equipment needed for a drain was not always available or drained promptly, and on one worrisome occasion, the patient almost needed hospitalization because equipment could not be located. Communication outside of the building proves to be a major obstacle as well: calls to the front desk frequently went unanswered, leaving families without timely updates or help when they were most needed. The impression of understaffing and high turnover reinforces a sense of instability and a feeling that residents may not be receiving consistently reliable care.
The reviews also raise serious concerns about how residents are treated by staff during daily care and therapy. One account describes a main female physical therapist as rude and mean toward the patient, with a later transition to a gym setting that felt more punitive than therapeutic - to the point that the reviewer interpreted the behavior as bordering on elder abuse. The care approach in some sessions is depicted as overly punitive or aggressive rather than supportive, with a "boot camp" style that left the reviewer unsettled. In contrast, other comments celebrate the dedicated work of therapists and caregivers who clearly did their best, highlighting that experiences can vary widely from one staff member to another. The contrast between moments of genuine kindness and episodes that feel neglectful or demeaning creates a complicated emotional landscape for families trying to gauge what their loved one will experience day to day.
Financial and administrative concerns color several stories with a sense of distrust and frustration. Families report discrepancies between what they were told their loved one would owe and what was later charged, fueling questions about billing accuracy. A troubling cluster of personal items and funds disappearing while in the center's possession adds to a climate of anxiety: a wallet, a package, checks, even a wheelchair entrusted to the resident's care allegedly vanished. Some reviewers mention Medicaid status and denials as points of confusion or contradiction - claims about Medicaid denial that later seem inconsistent with other experiences at Pembroke Center or comparable facilities. The facility's financial health is also called into question by some, with references to bankruptcy proceedings and lawsuits, which understandably contribute to a broader sense of uncertainty and fear about the safety of personal assets and the reliability of billing.
Despite the highlighted problems, several testimonials emphasize the center's clean environment and the overall warmth of the front-line staff. The reception area is described as welcoming, with many residents and families noting that the facility maintains a nice, clean appearance. When families describe their own experiences, the sentiment often returns to the people - those who greet you with a smile, those who carry out tasks with care, and those who seem to truly want to help improve a resident's quality of life. In some pieces, reviewers celebrate a sense of community within the center, where residents and staff form a supportive network. There are moments when even a simple thing - like a resident singing in the hallway or a nurse going the extra mile for an elderly patient - becomes a bright highlight amid the tougher days.
Within the broader mosaic, there are glowing personal stories that feel almost like quiet anchors in the storm. One family member shares that their mother has been a resident for over a decade, well into her 90s, and continues to be treated with dignity and care. The patient's age and dementia do not erase moments of joy: singing, social interaction, and the patient's ongoing engagement with staff and other residents are highlighted as meaningful, everyday blessings. The same voice notes that Covid-era restrictions and health challenges were met with resilience, and that, despite the broader difficulties, the care team helped the mother remain active, engaged, and connected to her family in important ways. Such narratives emphasize that Pembroke Center can feel like a home with people who genuinely care, even as other parts of the experience prove deeply challenging.
Taking all these perspectives together, the portrait of Pembroke Center is not simple or singular. It is a facility with notable strengths - genuine, compassionate staff; skilled therapists; an emphasis on welcoming, family-centered care; and a clean, pleasant environment. It is also a place where significant problems can arise - transportation coordination that fails families, delays in essential care, allegations of mistreatment and elder abuse in some sessions, allegations of theft or mismanagement of funds and belongings, and a sense that patient abuse or neglect can occur when staffing is insufficient. The mixture of praise and alarm mirrors the complexity of long-term care, where the best intentions of well-meaning staff can be challenged by systemic pressures, staffing shortages, and the emotional toll on families who must navigate difficult decisions.
For families considering Pembroke Center, the takeaway is nuanced. If your loved one would benefit from a highly compassionate, personable staff - people who make you feel seen and heard and who, in many cases, provide meaningful, life-affirming interactions - this center can offer that warmth and expertise. However, you should also be prepared to advocate actively: confirm transportation arrangements, monitor the administration of care and equipment, maintain open lines of communication with the team, and stay vigilant about billing, belongings, and the overall safety and respect of residents. The facility's strengths and the hard work of many staff members are evident, but so are the urgent questions about consistency, safety, and the adequacy of staffing. In the end, Pembroke Center appears to be a place where care can shine brilliantly in moments of connection and kindness, yet where serious improvements are needed to ensure that every resident receives reliable, respectful, and comprehensive care every day.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Pembroke Center in Pembroke, NC is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The spacious and comfortable apartments are fully furnished and equipped with cable or satellite TV, a kitchenette, telephone, and Wi-Fi/high-speed internet access. Housekeeping services ensure that the living spaces remain clean and tidy.
The community also provides various care services to support the well-being of its residents. With 24-hour supervision, assistance with activities of daily living such as bathing, dressing, and transfers is readily available. The staff at Pembroke Center also coordinates with health care providers to ensure that each resident receives proper medical attention. Medication management is offered to help residents stay on track with their prescriptions.
The dining experience at Pembroke Center takes into account any special dietary restrictions that residents may have. Meals are prepared and served daily, taking into consideration individual preferences and diabetes diets if required. The community also offers transportation arrangements for medical appointments.
To promote an active lifestyle, Pembroke Center organizes scheduled daily activities for residents to participate in. These activities aim to engage residents socially, mentally, and physically, providing opportunities for companionship and personal growth.
Overall, the Pembroke Center in Pembroke, NC provides a warm and welcoming environment for seniors who require assistance with their daily living tasks. With its comprehensive amenities, care services, dining options, and engaging activities, this assisted living community strives to enhance the quality of life for its residents while promoting their independence and well-being.
Pembroke Center is located at 310 East Wardell Drive, Pembroke, NC 28372 in Robeson County, North Carolina
Pembroke Center on seniors.fyi includes 6 photos including images showing interior, dining, bedroom, windows, decor, healthcare, building, brick, and more.
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