Pembroke Center
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Information last verified:
310 East Wardell Drive, Pembroke, NC 28372
For more information about senior living options: (844) 490-3973
Staff is very friendly and welcomes everyone with open arms. Everyone works hard and enjoys working with the patients. Shonda and other staff were a gift from God and provided a lifeline for the family. The nurse practitioner, social worker, Mr. Chris, the older cleaning lady, and several CNAs are very sweet and helpful. The therapists and respiratory program are top notch. Alleigha, the social worker, is superb. The facility is welcoming and staff always strive to provide the best quality of care for all residents. The staff is friendly and the facility is very clean. The PT team is very good with patients. Admin and admissions staff are friendly, easy to communicate with, and available. The facility has many activities, a garden, and is a nice environment. The pizza is delicious and compares favorably to other pizza places.
The facility is described as one of the most unprofessional businesses, treating residents like prisoners. The staff are often unresponsive, with the front desk ringing endlessly and not answering. The place is chronically short-staffed, causing long waits for help and inadequate care. Residents waited 40 minutes to an hour for help using the bathroom, especially in the middle of the night. Medical equipment for a drain was frequently unavailable or forgotten, sometimes nearly forcing a hospital visit. Some staff were rude and abusive, with concerns raised about elder abuse. Personal belongings were reported missing or stolen, and billing/Medicaid information was inconsistently handled. The facility was dirty and poorly maintained, with stained linens, odors, and flies. There were accusations that some staff were only there for a paycheck and did not genuinely care for residents.Pembroke Center in Pembroke, NC is best suited for families who prize a warm, welcoming atmosphere where residents form real connections with caregivers, therapists, and social workers. The rehabilitation and therapy offerings, especially the strong physical therapy and respiratory programs, are repeatedly highlighted as standout components. Residents who respond well to a personable staff and value active engagement, garden space, activities, and daily social interaction, will generally find a nurturing environment here. This is not a facility built on polish alone; it earns trust through visible staff effort and approachable leadership, even as it contends with ongoing operational gaps.
Those considering alternatives should note several red flags that recur in reviews. Families needing consistent transportation to medical appointments, reliable call-light response, and stable, predictable administration will want to compare options. Reports of difficulty reaching the front desk, delays in assistance, and a workforce that can feel stretched thin point to potential reliability problems. Financial transparency and billing consistency are also recurring concerns for some, with conflicting statements about charges and even references to ongoing legal or financial instability. For anyone prioritizing faultless day-to-day control and rigorous oversight, Pembroke Center may not meet those expectations.
On the positive side, the strongest anchors are the staff’s genuine warmth and the overall care ethos. Numerous reviews celebrate admissions staff, the nurse practitioner team, social workers, and CNAs who show kindness and dedication, including meaningful, practical help during transitions. The therapy teams, with praise directed at therapists and the respiratory program, consistently come across as skilled and invested in patient progress. The facility’s cleanliness and welcoming environment are frequently noted, and for many families, the ability to visit with relative ease, participate in activities, and see progress firsthand offers real reassurance. In particular, the social work staff and the admitting team often appear as lifelines that help families navigate tough transitions.
Yet the main cons cannot be dismissed, because they touch the core of daily safety and ongoing trust. Chronic understaffing and high turnover produce stretched shifts where response times can lag, and essential tasks like bathroom assistance or equipment management may be delayed. Transportation issues, missed or rescheduled appointments, and inconsistent communication with administration create real friction for families that rely on coordinated care. Several accounts describe inconsistent housekeeping quality, pest concerns, smells, and occasional lapses in basic facility hygiene. Some families have encountered disputes or confusion about billing, and a few reviews allege elder-care missteps or inappropriate handling of residents, which underscores the importance of ongoing oversight and independent checks.
The key pros, compassionate staff, active rehab programs, and a structured, engaging environment, offset some cons, but only to a degree. Where therapy and social work can drive meaningful improvements in mobility, mood, and overall well-being, these benefits can be undermined if the day-to-day reliability and safety nets falter. For residents with complex medical needs or those entering post-acute rehab, Pembroke Center can deliver progress and social connection, but the risk of delayed response, communication gaps, and administrative uncertainties means families must maintain close oversight or arrange supplemental support. In practice, this means success here hinges on the quality of individual care teams and the consistency of leadership in coordinating services, rather than a uniform, institution-wide guarantee.
For families weighing Pembroke Center against other senior-living options, this decision should turn on two practical lenses. First, what level of oversight and hands-on management is feasible from family members or local caregivers, and what plan exists to ensure timely assistance, equipment availability, and reliable transportation? Second, how important are steady daily operations, transparent billing, and a consistently warm, responsive administrative environment? If the answer favors robust therapy, genuine staff rapport, and an inviting atmosphere, and if there is capacity to monitor care closely, Pembroke Center can be a strong fit. If reliability, predictability, and airtight administrative control are nonnegotiables, exploring alternatives with proven track records in staffing stability and transparent operations is wise. In short, Pembroke Center offers meaningful care and community for many residents, but families should proceed with a clear plan for oversight and a candid comparison of alternatives to ensure the safest, most predictable path for a loved one.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Pembroke Center in Pembroke, NC is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The spacious and comfortable apartments are fully furnished and equipped with cable or satellite TV, a kitchenette, telephone, and Wi-Fi/high-speed internet access. Housekeeping services ensure that the living spaces remain clean and tidy.
The community also provides various care services to support the well-being of its residents. With 24-hour supervision, assistance with activities of daily living such as bathing, dressing, and transfers is readily available. The staff at Pembroke Center also coordinates with health care providers to ensure that each resident receives proper medical attention. Medication management is offered to help residents stay on track with their prescriptions.
The dining experience at Pembroke Center takes into account any special dietary restrictions that residents may have. Meals are prepared and served daily, taking into consideration individual preferences and diabetes diets if required. The community also offers transportation arrangements for medical appointments.
To promote an active lifestyle, Pembroke Center organizes scheduled daily activities for residents to participate in. These activities aim to engage residents socially, mentally, and physically, providing opportunities for companionship and personal growth.
Overall, the Pembroke Center in Pembroke, NC provides a warm and welcoming environment for seniors who require assistance with their daily living tasks. With its comprehensive amenities, care services, dining options, and engaging activities, this assisted living community strives to enhance the quality of life for its residents while promoting their independence and well-being.
Pembroke Center is located at 310 East Wardell Drive, Pembroke, NC 28372 in Robeson County, North Carolina
Pembroke Center on seniors.fyi includes 6 photos including images showing bedroom, interior, dining, decor, windows, trees, exercise equipment, gym, and more.
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Interior
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