Residents and families describe genuinely caring staff alongside serious service breakdowns.
Many reviews say staff members are friendly, attentive, and supportive, with some families highlighting specific people like admissions and social work. Other residents’ families report missed call light responses, poor communication, and moments when care felt unsafe or unprofessional. Even in negative reviews, a few commenters still separate out certain nurses, CNAs, or therapists as better than the overall experience.
common18 reviews mention this
Cleanliness gets called out often
Reviews frequently mention cleanliness, with comments that are both positive and negative.
Several families describe the facility as very clean, pleasant-smelling, and well kept, including reports of clean floors and walls. Others say the building is dirty, mention odors and dirty linens returning from laundry, and even describe bugs or flies in rooms. Because both kinds of experiences show up in reviews, cleanliness seems to vary by stay and circumstance.
caveat14 reviews mention this
Short staffing drives delays
A recurring complaint is staffing shortfalls that can delay help.
Some reviewers report being unable to get through on the phone, long waits for assistance, and call lights going unanswered. Others describe being short staffed with high turnover, which they say affects responsiveness and consistent care. One review also describes physical care problems that were attributed to having too many patients for the available staff.
common6 reviews mention this
Activities and a garden matter
Residents and visitors mention activities, including time outdoors.
Reviews describe regular community-sponsored activity and social time, with at least one person referencing bingo before COVID-era disruptions. Families also note the facility has a garden and that staff bring residents into a more engaging day. For residents dealing with dementia, one reviewer specifically says staff helped the person feel comfortable even when behavior was challenging.
common3 reviews mention this
Dining quality varies by review
Dining comments range from praise to frustration about cold or poor meals.
Some reviews directly praise food quality, including a compliment about pizza compared with other places. At the same time, other commenters mention cold meals when delivered and describe dissatisfaction with food quality. The only nutrition-related items consistently mentioned in the community’s offering are special dietary needs, including diabetes-related and restricted diets.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
21 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Care Services
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Scheduled daily activities
Nearby Places of Interest
Places of Worship
Fairpoint Free Will Baptist Church (12.6 miles)
Cbm Ministries (13 miles)
First Baptist Church-Mac Dnld (13.5 miles)
Saint Johns Ame Church (13.6 miles)
Southern Baptist Convention (14.1 miles)
Mt Zion Baptist Church (14.9 miles)
St Matthews Ame Church (16 miles)
Pharmacies
Webster's Pharmacy (13.5 miles)
CVS Pharmacy (20.4 miles)
Walgreens (20.5 miles)
Pee Dee Home Medical Supply (21 miles)
Epic Pharmacies (23.4 miles)
Restaurants
Dale's Seafood (13.8 miles)
Hot Tamale (14.6 miles)
South of the Border (14.7 miles)
The Peddler Steakhouse (14.8 miles)
Jerry's (18.1 miles)
Burger King (19.9 miles)
Huddle House (20 miles)
Hospitals
Robeson Health Care Corporation (14.3 miles)
Saint Eugene Medical Center (20.9 miles)
McLeod OB/GYN Dillon (20.9 miles)
Mcleod Hospital Dillion Sc (21 miles)
Parks
Pedros Dog Area (14.6 miles)
Harmon Field (21.1 miles)
Cafes
Starbucks (20.1 miles)
Physicians
Caresouth Carolina (20.7 miles)
Emergency Department, McLeod Health - McLeod Health Dillon (20.9 miles)
Pembroke Center on seniors.fyi includes 6 photos including images showing bedroom, interior, dining, decor, windows, table settings, healthcare, building, and more.
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The guide outlines the eligibility criteria for home health care services, emphasizing clinical requirements, insurance options, and application processes. It distinguishes between Medicare's strict and Medicaid's flexible qualifications while addressing challenges families may face in securing necessary care at home.
Elder abuse affects many older adults worldwide and includes physical, emotional, neglectful, and financial harm, with about one in six individuals over 60 experiencing abuse annually. Prevention and intervention strategies focus on awareness, support for caregivers, and mandatory reporting, while recovery necessitates comprehensive support for both physical and emotional needs.
The guide details ten essential responsibilities of senior caregivers, including personal care, mobility assistance, medication management, and emotional support, while emphasizing the importance of safety, nutrition, and maintaining a safe living environment to enhance seniors' quality of life and independence.
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21 resident community capacity
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Attentive staff with around-the-clock care and proactive family communication.
Comprehensive Guide to Qualifying for Home Health Care Services
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Ten Vital Duties of a Senior Caregiver: A Comprehensive Guide