Pembroke Care and Rehabilitation Center in Pembroke, NC
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310 E Wardell Dr, Pembroke, NC 28372
For more information about senior living options: (844) 490-3973
Pembroke Care and Rehabilitation Center offers semi-private rooms at a monthly cost of $4,860, which significantly exceeds the average rates observed in Robeson County and across North Carolina. In comparison, residents in Robeson County typically pay around $3,123 per month for similar accommodations, while the state average stands at approximately $3,584. This disparity highlights the premium associated with care services at Pembroke Care and Rehabilitation Center, suggesting a focus on enhanced amenities or specialized care that might justify the higher price point for prospective residents seeking quality rehabilitation services.
| Floor plans | Pembroke Care and Rehabilitation Center | Robeson County | North Carolina |
|---|---|---|---|
| Semi-Private | $4,860 | $3,123 | $3,584 |
The staff is very friendly and welcomes everyone with open arms. Everyone works hard and enjoys working with the patients. Shonda in admissions is a gift from God. The nurse practitioner, social worker, Mr. Chris, the older cleaning lady, and the CNAs are very sweet and helpful. The receptionist is nice and pleasant, and staff work together to help. Pembroke Center is a best place for the elderly. The therapists and the respiratory program are top notch, and Alleigha is an excellent social worker. Welcoming facility; staff always strive to provide the best quality of care for all residents. The staff is friendly and the facility is very clean. The experience and the quality at this facility is like no other.
A reviewer cautions others not to send loved ones to this facility, alleging a family member's hospitalization soon after admission and poor access to staff by phone. Several reviewers describe some staff as lazy and focused on paychecks, leading to neglect of residents and their hygiene. The center is portrayed as dirty and poorly maintained, with stained sheets, bugs, and flies in patient rooms. A reviewer accuses a physical therapist of being rude and treating the patient harshly, describing it as near-elder abuse. It's claimed that residents fall frequently and that incidents aren't properly documented, with delays in basic care like bathroom assistance. Maintenance is described as incompetent, with residents lacking needed equipment and family members having to supply or fix items themselves. The front desk and phone system are unreliable, with calls often going unanswered and long waits for help. There are assertions of severe understaffing, resulting in long waits for assistance and ignored call lights. Some reviewers allege billing irregularities and bankruptcy-related issues, including confusion over Medicaid status.Pembroke Care and Rehabilitation Center is best suited for families seeking short-term, skilled rehab with strong therapy emphasis and a warm, welcoming entry experience. It tends to work best when progress through therapy is the primary goal and when residents respond well to friendly frontline staff who keep communication open for loved ones. For long-term custodial care or residents with complex medical needs requiring relentless oversight, however, this community may not consistently meet expectations, and alternatives should be weighed more heavily.
On the upside, the facility earns its reputation for approachable, compassionate staff who greet residents with genuine warmth. Admissions personnel and social workers are repeatedly praised for availability and problem-solving; therapists (especially the physical therapy team) and the respiratory program receive frequent kudos for skill and engagement. The center's day-to-day feel is often described as clean, welcoming, and activity-rich, with residents seen participating in gardens and social programming. For families prioritizing accessibility of staff and a pleasant atmosphere, these positives matter and can translate into smoother daily life for residents.
Yet the experience is uneven, and the most serious concerns cannot be ignored. A sizable portion of reviews allege chronic understaffing, high turnover, and inconsistent responses to calls for help, with some families reporting hours-long waits for basic assistance or care needs. Transportation to medical appointments is repeatedly flagged as a problem, and billing or administrative discrepancies are described as confusing or inaccurate. Equally troubling are repeated claims about medical equipment gaps, miscommunications about care plans, and episodes where residents were not attended to promptly or appropriately. Allegations of mistreatment and neglect - ranging from rude interactions to accusations framed as elder abuse - continue to appear in mixed reviews, coloring the overall impression for families seeking safety and reliability.
These pros and cons create clear thresholds for decision-making. The strong therapy core and the apparent attentiveness of many frontline staff offset notably when rehabilitation success and daily morale are the priority. In contrast, the most consequential cons - staffing volatility, inconsistent responsiveness, and questions about governance and accountability - can undermine safety and continuity of care, especially for residents with higher acuity or family members who rely on timely information and dependable service. For families weighing a rehab-focused stay, Pembroke can deliver meaningful gains if therapy remains the central objective and if a family member or caregiver can stay engaged to monitor care and logistics.
Alternatives should be seriously considered for residents who require steady, 24/7 nursing oversight, uniform safety protocols, or flawless administrative reliability. If dependable transport coordination, consistent call-bell response, and transparent, predictable billing are non-negotiables, exploring other options is prudent. Families who fear repeated exposure to understaffing or who cannot, in practice, supplement care with family support may find more peace of mind elsewhere. Likewise, concerns about cleanliness, pest presence, or room maintenance - where some reviews describe disappointing conditions - merit scrutiny during any tour and intake process.
In final terms, Pembroke Care and Rehabilitation Center presents a real choice for families prioritizing robust rehab services and a friendly, engaged staff. The decision hinges on how much weight is placed on therapy quality and warmth versus the realities of staffing consistency, operational transparency, and safety oversight. Prospective residents should insist on direct conversations with administrators, request current staffing ratios, review incident and maintenance logs, and observe a shift change to gauge responsiveness. If these elements align and therapy remains the focal point, Pembroke can be a strong fit; if not, a careful comparison with other options will pay dividends for long-term peace of mind.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults. Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives.Pembroke Care and Rehabilitation Center in Pembroke, NC is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. With activities on-site, residents can engage in various social and recreational activities without having to leave the premises. Additionally, there is a beautician on-site for residents who wish to maintain their personal grooming and appearance.
For those seeking spiritual support, devotional services are available both on-site and off-site, providing residents with opportunities for worship and reflection.
The community features indoor common areas where residents can gather, socialize, or relax. Outdoor common areas are also available for those who enjoy spending time outdoors or engaging in outdoor activities.
Pembroke Care and Rehabilitation Center also offers respite or short-term stays for individuals who may need temporary assistance or care. This allows families or caregivers to take a break while ensuring their loved ones receive the necessary support.
To ensure accessibility for all residents, the community provides wheelchair accessible showers for those with mobility limitations.
In terms of care services, Pembroke Care and Rehabilitation Center offers specialized assistance with incontinence care. This ensures that individuals with this specific need receive proper attention and support from trained staff members.
Overall, Pembroke Care and Rehabilitation Center provides a comfortable and supportive environment where seniors can enjoy a variety of amenities and receive personalized care that meets their individual needs.
Pembroke Care and Rehabilitation Center offers semi-private rooms at a monthly cost of $4,860, which significantly exceeds the average rates observed in Robeson County and across North Carolina. In comparison, residents in Robeson County typically pay around $3,123 per month for similar accommodations, while the state average stands at approximately $3,584. This disparity highlights the premium associated with care services at Pembroke Care and Rehabilitation Center, suggesting a focus on enhanced amenities or specialized care that might justify the higher price point for prospective residents seeking quality rehabilitation services.
Pembroke Care and Rehabilitation Center is located at 310 E Wardell Dr, Pembroke, NC 28372 in Robeson County, North Carolina
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