Pembroke Care and Rehabilitation Center in Pembroke, NC
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Information last verified:
310 E Wardell Dr, Pembroke, NC 28372
For more information about senior living options: (844) 490-3973
Pembroke Care and Rehabilitation Center offers semi-private rooms at a monthly cost of $4,860, which significantly exceeds the average rates observed in Robeson County and across North Carolina. In comparison, residents in Robeson County typically pay around $3,123 per month for similar accommodations, while the state average stands at approximately $3,584. This disparity highlights the premium associated with care services at Pembroke Care and Rehabilitation Center, suggesting a focus on enhanced amenities or specialized care that might justify the higher price point for prospective residents seeking quality rehabilitation services.
| Floor plans | Pembroke Care and Rehabilitation Center | Robeson County | North Carolina |
|---|---|---|---|
| Semi-Private | $4,860 | $3,123 | $3,584 |
The team has pulled together and is growing every day. The staff are very friendly and welcome everyone with open arms. The therapists and the respiratory program are top notch. The facility is welcoming and staff strive to provide the best quality of care. The center is clean and well maintained, with caring staff. CNAs are outstanding. Staff treat residents like family and go out of their way to make them comfortable. The admissions and administration are easy to work with and responsive. The center is praised as an excellent facility for care (with families feeling confident in the staff). The meals include items like pizza that residents find delicious.
The place is not fit for a fly; it smells terrible and the therapists are rude and uncaring, with nurses described as liars and CNAs as lacking. Anyone with a loved one there should find another facility, lest they risk neglect and worse. The staff are unprofessional and treat residents like prisoners; people should run in the opposite direction. Patient services are awful due to unskilled, uncaring supervisory staff and poor communication. The facility is dirty, with stained sheets, holes, and a pervasive horrible smell; rooms are not properly cleaned. The place is chronically short-staffed, resulting in residents falling, long waits for help, and minimal care. It is nearly impossible to reach the facility by phone, and concerns go unaddressed. There are flies in patient rooms, and some meals arrive cold.Pembroke Center is best suited for families seeking a rehab-forward community where therapy quality and accessibility to dedicated social and admissions staff are clear strengths, and where loved ones thrive in a vivant, engaged atmosphere with active programming. It works best for residents who can benefit from strong physical therapy and respiratory care, appreciate a welcoming front-desk presence, and value a facility that emphasizes social connection, gardens, and regular activities. Those who can bring in transportation support and can participate in care planning alongside a responsive admissions team will likely see the most benefit. However, this is not a universal fit: there are persistent concerns about staffing stability, consistent medical oversight, and reliable day-to-day operations, which can overwhelm even solid therapy outcomes if neglected. Families weighing Pembroke Center should be prepared for a contrast between commendable rehab potential and meaningful questions about daily reliability.
On the plus side, reviewers repeatedly highlight the therapy team as a standout feature. The rehabilitation program is described as top-tier, with therapists who communicate well and push residents forward, and a respiratory program that earns particular praise. Ad also-leaning staff members, especially the admissions team and the social worker, are frequently singled out for going the extra mile, providing real lifelines for families navigating transitions. The facility’s atmosphere is described as welcoming and clean, with friendly front-desk personnel and a visible commitment to resident engagement. Activities, a resident garden, and opportunities to video chat with family during times when visits are limited all contribute to a sense of life and dignity inside the building. For families seeking visible, energetic care coordination and meaningful daily engagement, these elements carry significant weight.
Yet the most critical reality to balance against those strengths is the consistency and reliability of care across all shifts. A pattern of under-staffing and high turnover emerges in multiple reviews, with reports of long waits for assistance, repeated missed calls, and uneven attention to medical equipment and daily needs. Some patients and families recount gaps in transportation for appointments, difficulties with billing or rate discrepancies, and occasional safety concerns such as delayed assistance with bathroom needs or inconsistent bed protections. There are also strongly negative anecdotes about elder-care conduct and communication between supervisory staff, which, if true, undermine the trust essential to a family’s decision. Even when care is excellent on some days, these recurrent operational flaws can undermine safety, predictability, and overall well-being.
The key question becomes whether the positive aspects of therapy excellence and patient-focused staff can offset the downsides of staffing instability and operational lapses. For families with a robust network to supplement transportation, who can participate actively in discharge planning and daily care decisions, Pembroke Center’s strengths in rehab and social support may overwhelm the risk. The presence of a strong admissions team and an approachable administrator can help families gain timely information and set clear expectations. Nevertheless, the balance tilts in favor of caution for residents who require constant oversight, frequent skilled nursing input, or reliable, 24/7 responsiveness. When staffing gaps widen, even the best therapists cannot compensate for delays in basic assistance or lapses in safety.
Alternatives should be considered for anyone prioritizing seamless day-to-day reliability, predictable staffing, and consistently high-quality meals and housekeeping without the friction described by numerous families. If transportation to appointments, timely response to call lights, or steady supervision is non-negotiable, exploring options with a stronger track record on staffing stability and transparent billing practices is prudent. Families should scrutinize state inspection results, recent staff-to-patient ratios, and the facility’s approach to accountability. It’s also wise to favor communities where administration readily shares care plans, clarifies equipment needs, and demonstrates steadier execution across all shifts. Pembroke Center may still be the right choice when rehab outcomes and family involvement take priority, but alternatives exist that deliver more uniform day-to-day reliability.
For families actively evaluating Pembroke Center, bring a rigorous, hands-on approach to the site visit. Request to observe multiple shifts to assess responsiveness and staff presence; ask to meet the therapy team and the social worker again to gauge consistency and communication style; review the most recent state inspection report and any corrective action plans; and, crucially, confirm transportation arrangements and the process for arranging medical appointments. Probe billing clarity by requesting a line-by-line breakdown of typical costs, what services are included, and how any discrepancies are resolved. Require a detailed care plan for the prospective resident, including how falls risk is managed, how equipment needs are addressed, and the cadence of interdisciplinary care meetings. If those confirmations align with family needs, Pembroke Center can deliver meaningful rehab gains with a human touch. If not, safer, more predictable options may yield better long-term peace of mind.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults. Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives.Pembroke Care and Rehabilitation Center in Pembroke, NC is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. With activities on-site, residents can engage in various social and recreational activities without having to leave the premises. Additionally, there is a beautician on-site for residents who wish to maintain their personal grooming and appearance.
For those seeking spiritual support, devotional services are available both on-site and off-site, providing residents with opportunities for worship and reflection.
The community features indoor common areas where residents can gather, socialize, or relax. Outdoor common areas are also available for those who enjoy spending time outdoors or engaging in outdoor activities.
Pembroke Care and Rehabilitation Center also offers respite or short-term stays for individuals who may need temporary assistance or care. This allows families or caregivers to take a break while ensuring their loved ones receive the necessary support.
To ensure accessibility for all residents, the community provides wheelchair accessible showers for those with mobility limitations.
In terms of care services, Pembroke Care and Rehabilitation Center offers specialized assistance with incontinence care. This ensures that individuals with this specific need receive proper attention and support from trained staff members.
Overall, Pembroke Care and Rehabilitation Center provides a comfortable and supportive environment where seniors can enjoy a variety of amenities and receive personalized care that meets their individual needs.
Pembroke Care and Rehabilitation Center offers semi-private rooms at a monthly cost of $4,860, which significantly exceeds the average rates observed in Robeson County and across North Carolina. In comparison, residents in Robeson County typically pay around $3,123 per month for similar accommodations, while the state average stands at approximately $3,584. This disparity highlights the premium associated with care services at Pembroke Care and Rehabilitation Center, suggesting a focus on enhanced amenities or specialized care that might justify the higher price point for prospective residents seeking quality rehabilitation services.
Pembroke Care and Rehabilitation Center is located at 310 E Wardell Dr, Pembroke, NC 28372 in Robeson County, North Carolina
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