Pruitthealth - Neuse

Pros

• The facility is clean and the staff is very helpful and kind.
• The staff engages residents in meaningful conversations, promoting social interaction and overall well-being.
• Many residents enjoy the food provided at the facility.
• Some CNAs demonstrate outstanding professionalism and compassion in their care for residents.
• Positive experiences from family members highlight the kindness and consideration shown by some of the staff.

Cons

• Some staff members at PruittHealth - Neuse are perceived as only being there for a paycheck, lacking genuine care and compassion.
• The response time to residents' call buttons is inadequate, leading to concerns about their well-being during distressing moments.
• There are instances where incorrect medications are administered or necessary medications are not given, raising safety concerns for residents.
• Some nurses demonstrate a lack of knowledge and patience, which negatively affects patient care and communication.
• Food trays are not collected in a timely manner, and some residents experience delays in being fed properly.
• Staff refuse to assist with feeding residents who may need help, indicating a lack of attention to individual care needs.

Review

PruittHealth - Neuse in New Bern has recently been the center of attention as residents and families share their experiences regarding the quality of care provided at this rehabilitation facility. One particular glowing review highlighted the cleanliness of the premises and the kindness exhibited by the staff members. The individual noted that their mother, currently receiving rehab services, was treated with care and respect throughout her stay. Such acknowledgment of a clean environment followed by helpful staff contributes significantly to creating a positive atmosphere for recovery.

In addition to the facility's well-kept surroundings, another aspect that stood out was the positive engagement between staff and residents. The family praised how attentive and conversational they were with their mother, which notably enhanced her moral and social interaction during her recovery. Social engagement is crucial in rehabilitation settings, as it not only helps lift patients' spirits but also aids in their healing process. Meals served at PruittHealth - Neuse were also commended, with residents reporting that they particularly enjoyed what was on their plates during meal times.

Despite these positive aspects, there were concerns related to medication management at PruittHealth - Neuse. One family expressed dissatisfaction when certain medications that had taken considerable effort to obtain for their mother were removed from her list without clear justification. This issue raised alarms about medication oversight within the facility—specifically about how difficult it appeared for families to advocate for necessary treatments when faced with resistance from nursing staff regarding reintroducing medications after complaints arise.

While some reported admirable care from staff members, other opinions revealed a more troubling picture based on prior experiences within the same facility. One review indicated that there seemed to be an inconsistency among staff regarding compassion and professionalism; while some employees displayed kindness and dedication toward patient care, others appeared disengaged or solely focused on drawing a paycheck without genuine concern for residents’ wellbeing.

A significant point of contention involved responsiveness when patients requested assistance through call buttons. Family members detailed instances where requests for help went unaddressed or delayed despite apparent distress from residents needing immediate support. Such lapses in urgency can undermine trust in caregivers and may lead to both short-term discontent among patients as well as long-term repercussions on health outcomes if not addressed systematically.

Lastly, additional issues arose concerning meal services within PruittHealth - Neuse; observations noted delays in retrieving food trays post-meal time, alongside reports of some residents experiencing untimely meals or inadequate feeding assistance due to staffing lapses in taking care of individual dietary needs promptly. In one especially disheartening situation described by a family member, a nurse dismissed claims about helping individuals who might require additional feeding assistance while showing little regard for ensuring that everyone received adequate nourishment post-meals—a fundamental aspect of patient care that should never be overlooked.

Overall, while PruittHealth - Neuse demonstrates strengths through its clean environment and many compassionate employees who positively impact patient rehabilitation experiences, concerns around medication management practices, response times to resident needs, inconsistent staffing attitudes toward caregiving responsibilities—especially concerning feeding—require attention to improve overall resident satisfaction and safety standards within this facility moving forward.