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Pruitthealth - Neuse in New Bern, NC

Pruitthealth - Neuse is a nursing home community in New Bern, NC.

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Pruitthealth - Neuse in New Bern, NC

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1303 Health Drive, New Bern, NC 28560

For more information about senior living options: (866) 208-4318

3.4 from 89 reviews
5 stars
39
4 stars
14
3 stars
5
2 stars
7
1 stars
24

Overall Review of Pruitthealth - Neuse

common 12 reviews mention this

Staff are described as caring

Residents and families frequently describe staff as caring and respectful.

Many reviews emphasize that staff treat residents with care and respect, including nurses, aides, and administrators. Several families say they felt their loved one was well cared for day to day, with good communication and follow-through. In the more positive accounts, residents are described as thriving or receiving timely attention from nursing and therapy teams.

common 12 reviews mention this

Cleanliness is a mixed picture

Cleanliness stands out, with both praising and strongly negative comments.

Some reviews explicitly call the facility clean or immaculate, noting no odor or that rooms looked well maintained. Other residents and families report the opposite, describing problems like roaches, mold, dirty or unsanitary conditions, and dirty bedding. Taken together, cleanliness appears to vary significantly across experiences.

common 2 reviews mention this

Activities help pass the time

Residents are kept engaged with activities that families notice.

A couple of reviews highlight activities as a meaningful part of the stay, including staff keeping residents busy with “fun activities.” Another review mentions there are many activities designed to keep patients involved. While this doesn’t erase other concerns mentioned in reviews, it is a consistent bright spot for day-to-day engagement.

common 3 reviews mention this

Food draws both praise and complaints

Dining quality shows up in reviews both positively and negatively.

One family says their loved one loves the food, and another mentions meals as part of good day-to-day treatment. Other reviews criticize food by calling it nasty, and a separate complaint says residents are not getting fed or having trays picked up on time. Overall, dining comes across as inconsistent across reviews.

  • A neatly arranged dining area with tables covered in white tablecloths and adorned with decorative centerpieces, surrounded by wall art and a clock.
caveat 6 reviews mention this

Staff responsiveness is a frequent concern

Several reviews complain about slow or missing responses to care needs.

Multiple negative reviews describe long waits for help, including call buttons not being answered and residents waiting hours for changing or assistance. Others mention problems with medication timing or care steps not being completed, alongside complaints about being short-staffed. While some reviews praise quick attention in certain situations, the responsiveness concerns are serious enough that some families say they would not recommend the facility.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 110 resident community capacity 110 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Craven County Regional (3 miles away) Craven County Regional (3 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

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