Help at Home in New Bern, NC

Help at Home is a senior community in New Bern, NC.

Information last verified: June 12, 2026

1202 S. Glenburnie Rd., New Bern, NC 28562

For more information about senior living options: (866) 208-4318

4.8 from 119 reviews

5 stars

111

4 stars

4

3 stars

0

2 stars

0

1 stars

4

Overall Review of Help at Home

common 24 reviews mention this

Staff responsiveness and patience

Residents repeatedly describe staff as patient, courteous, and quick to help with equipment needs.

Across reviews, residents and family members say the staff is helpful and takes the time to answer questions without rushing. Multiple people mention specific team members being kind and responsive when they needed CPAP, oxygen, or other medical equipment. Several reviews also highlight follow-up support when problems came up after the initial call or visit.

common 11 reviews mention this

Fast delivery when time matters

Many reviewers highlight fast turnaround, including same-day and within-hour service.

Several reviews describe urgent situations being handled quickly, such as getting CPAP or oxygen equipment the same day. Others mention arrival within an hour, prompt delivery, and on-time setup. A few reviews also describe rapid action during off-hours situations or when a person was traveling and needed equipment support immediately.

differentiator 12 reviews mention this

Setup and training quality

Residents consistently mention knowledgeable setup and clear instructions for using or maintaining equipment.

Reviews frequently emphasize that technicians and representatives explain how to use equipment and provide guidance for the details that affect day-to-day comfort. People describe getting help learning CPAP settings, understanding equipment parts, and knowing how to clean or handle items properly. Others mention hands-on setup being quick and correct, along with explanations about how the equipment should work and what to do if questions come up later.

caveat 3 reviews mention this

Billing disputes and rude interactions

A small number of reviewers report problems with billing accuracy or unsatisfactory customer treatment.

While most experiences are positive, some reviewers describe serious dissatisfaction, including alleged false charges and difficulty getting refunds resolved. Others report rude treatment when contacting the company for oxygen or equipment questions. A review also mentions receiving the wrong piece of equipment, which added frustration to the process.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Pets

Cats allowed
Dogs allowed

Transportation

Craven County Regional (4 miles away)

Nearby Places of Interest

Frequently Asked Questions

Where is Help at Home?

Does Help at Home allow residents to have pets?

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