Maxim Healthcare in New Bern, NC

Pros

• The team handling the child's ABA therapy is amazing and communicates well.
• They helped the child gain confidence in himself.
• Kiara, Kaitlyn, and Brikita go above and beyond to help the child thrive.
• Maxim Healthcare has been a caring and conscientious partner in managing the child's healthcare for many years.
• Lisa, the travel nurse, went above and beyond to keep the child safe and comfortable.
• The staff are professional and caring; Maxim is a great partner for home health care.
• The Raleigh office staff are friendly and professional, providing helpful care coordination.

Cons

• Maxim Healthcare is described as unreliable and sporadic, with care missing days and inconsistent staffing.
• The company is viewed as unprofessional and late, with blame placed on individual nurses for lapses in care.
• Pay practices are criticized, including pay changes made without consent and delays in receiving earned wages.
• The Raleigh office is criticized for poor communication and for maintaining incorrect patient records, leading to audits and penalties.
• A reviewer warned others not to use Maxim's home health services, citing consistent lateness and poor care.
• Some reviews describe Maxim's nurse service as the worst they have seen and state they would not recommend the agency.

Review

Maxim Healthcare in New Bern, NC is best suited for families navigating complex in-home health needs, especially children and teens who rely on dedicated therapists and nurses to stay within a familiar home setting. The reviews repeatedly emphasize clinicians who build trust, teach practical skills, and tailor care to a child's unique rhythm, with ABA therapy and pediatric nursing cited as standout strengths. The program appears to reward families willing to partner with a caregiver over time, since many of the strongest experiences hinge on a stable, ongoing relationship. Conversely, those demanding a rigid, turnkey daily routine with little caregiver turnover may want to explore alternatives or push for an highly structured initial plan.

Pros emerge clearly in the stories of exceptional clinicians who go beyond routine care. ABA teams, such as Camara, Kiara, Kaitlyn, and Brikita, are praised for helping a child gain independence, improve communication, and build confidence. Travel nursing support that accompanies families on outings demonstrates a level of proactive, personalized care that is uncommon in many home-health arrangements. For families with long-term needs, sustained relationships with nurses and therapists who understand the child's history can translate into fewer acute episodes and a steadier home life. This depth of engagement represents a meaningful offset to logistical friction described in other corners of the service.

Yet the negatives cannot be dismissed. Inconsistency in scheduling and uneven reliability surface repeatedly, including missed visits and late arrivals. Several reviews flag Raleigh-area offices that struggle to deliver supplies or maintain timely communication, creating real stress for families depending on steady care. Administrative lapses - such as errors in patient records - and delays in addressing basic needs also appear. Some former staff perspectives highlight pay and internal-process issues, signaling a risk that families should counter with a clearly defined service plan, explicit expectations, and a dedicated point of contact to navigate any hiccups.

The positives offset the negatives most when clinical excellence remains the driving objective. When the goal is high-caliber, compassionate care delivered in the home, the strongest clinicians can redefine the experience, particularly for medically complex cases or behavioral supports. Reviewers who report attentive, well-matched nurses and therapists indicate that, with the right staff in place, day-to-day care quality can outpace headaches from scheduling or administrative friction. For families that prize continuity and skill-building, a trusted clinician can reduce crisis care and provide lasting peace of mind. In practice, excellence is achievable - though it often requires active involvement from families to lock in dependable caregivers and calendars.

Alternatives are worth weighing for families prioritizing reliability and administrative efficiency. If the aim is ironclad on-time performance and a uniformly staffed team, it makes sense to compare agencies with demonstrated scheduling consistency and strong local leadership. Prospective clients should demand a dedicated case manager, a formal staffing plan, and verifiable references from long-term users of both the Raleigh and New Bern teams. Maxim can be ideal for those who tolerate occasional administrative friction in exchange for exceptional clinicians, but the best fit will be determined by how well the care plan is structured, referenced, and executed over time.

Bottom line: Maxim Healthcare serves a niche that blends deep clinical capability with the practical reality of variable logistics. It is a strong choice for families that value highly skilled, compassionate clinicians and are prepared to curate a caregiver lineup actively. It is less ideal for those who require unwavering consistency, turnkey service, and flawless office operations. The prudent path is to verify the intended staff roster, secure a stable schedule before heavier care begins, and insist on measurable service guarantees. When these conditions are in place, Maxim offers meaningful potential to elevate home-based care beyond a routine arrangement and deliver genuine, long-term support for vulnerable individuals.