Maxim Healthcare

Pros

• The consistency is awesome.
• Kiara, Kaitlyn and Brikita go above and beyond to help my son thrive.
• They are so awesome!
• The atmosphere in the office is positive and everybody seemed to be worked as one.
• They are very caring and conscientious about their clients.
• They work very hard to provide the services that are needed.

Cons

• The reviewer states Maxim Healthcare missed 15 days of care in the first month.
• The service is sporadic and unreliable, with days when no caregiver arrived.
• The Raleigh office is criticized for poor communication and lip service about promised actions.
• The nurse manager reportedly refuses to remove an outdated tracheostomy status from patient records.
• An audit noted incorrect information in patient records and the company allegedly refused to delete it.
• Nurses were frequently late, and staffing problems allegedly led to lapses in care or hospital admissions.
• The organization is accused of providing phony numbers that do not work to report issues.
• A strong warning: Do not work for or use Maxim's Raleigh, NC services.

Review

Taken together, the scattered reviews paint a wide-ranging portrait of Maxim Healthcare's impact on families and caregivers. Several accounts speak to remarkable personal transformations and dependable moments of care, while others recount serious gaps in communication, reliability, and follow-through. The common thread across many comments is that individual experiences vary dramatically depending on the location, the team assigned, and the specific needs of the patient. In some cases, families describe life-changing progress for children receiving ABA therapy and other home-health services, while in others they describe frustration with scheduling, paperwork, and responsiveness.

A number of the most glowing notes center on ABA services and the dedicated teams that work with children. One parent described an ABA provider, specifically praising Ms. Camara for helping their 9-year-old son learn tools for independence, effective communication, and task focus. The reviewer highlighted a tangible sense of growth and confidence - so much so that the child "graduated" from the program with a cap, gown, and a certificate of achievement. Another family shared a deeply positive account of how the Maxim team helped their son communicate better, play more effectively, and gain confidence in advocating for himself with siblings. In these stories, the collaboration felt personal and capable of producing meaningful, observable progress at home as well as in care settings.

Several reviews emphasize praise for particular staff members who went above and beyond. Descriptions of Kiara, Kaitlyn, and Brikita (names used by families) suggest a strong, ongoing relationship that brought about notable improvements in a child's communication and daily functioning. Families appreciated being kept up-to-date on progress and felt heard and supported as their child learned to navigate emotions, school demands, and home life. One parent singled out Lisa A., a travel nurse who accompanied their son on a long DC trip, noting that Lisa protected their son from an allergic reaction, respected his privacy, and even sent photos to help them feel connected and reassured. This kind of individualized attention and sensitivity to a teenager's experience contributed to a sense of peace and trust for the family.

Amid the positive experiences, the collection also includes several strongly negative observations. A recurring theme is inconsistent communication and lapses in scheduling or coverage, particularly in veteran or home-health settings. One reviewer described repeated delays and a "sporadic" service pattern, with as many as 15 days missed in a month and few reliable workers available. The frustration was compounded by a lack of timely responses to urgent needs and repeated reminders that seemed to go unanswered. Another critical voice described Raleigh-area offices as difficult to engage with, citing lip service about promised actions but little follow-through, as well as ongoing supply issues and delays in basic materials like toilet paper, paper towels, and hand soap.

There are also cautions about administrative and record-keeping reliability. One review referenced a past audit and penalty related to patient records, and another highlighted disputes over documentation, including disputes about patient status (such as a tracheostomy) and the nurse manager's insistence on retaining or removing certain notes. These episodes contributed to a perception among some families that, beyond day-to-day care, the administrative backbone sometimes lagged behind the clinical needs of patients. In one particularly strong critique, a CNA described a highly stressful work experience with a client who was verbally abusive and had firearms in the home, underscoring that pay changes and client assignment shifts were not adequately communicated and left the caregiver feeling unsafe and unsupported.

Another cluster of comments centers on the overall experience of nursing and therapy staff. Some reviews celebrate the professionalism, compassion, and dedication of nurses and clinicians, noting that the team's commitment helped a child thrive in a challenging medical landscape. Others describe experiences where the coordinator's priorities appeared to focus more on staff hours than on family flexibility or the patient's best interests. In one case, a long-term employee who had worked in the field for nearly two decades contrasted the best and worst moments of Maxim Healthcare, pointing to a mix of "phenomenally strong and gifted" nurses in some care episodes and critical gaps in communication and essential supports in others. This tension underscores the complex reality of home-based care, where outcomes hinge on both clinical expertise and reliable, timely operational support.

A final thread in the reviews centers on overall satisfaction and gratitude, tempered by caution. Several families expressed genuine gratitude for the care their children received, the opportunities for learning and growth, and the sense of partnership they felt with dedicated staff. At the same time, other families warned prospective clients to carefully evaluate local offices, ask about scheduling reliability, and prepare for potential administrative friction. Taken together, these testimonials suggest that Maxim Healthcare's impact is highly contingent on local leadership, team dynamics, and ongoing communication, with meaningful successes achieved when the right clinicians and coordinators are aligned with a child's specific needs.