Pruitthealth-Trent in New Bern, NC
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836 Hospital Drive, New Bern, NC 28560
For more information about senior living options: (844) 490-3973
The staff at PruittHealth Trent are caring and professional, with the business manager consistently available and helpful with finances. Annalee is truly wonderful, going above and beyond to help families and ease transitions for loved ones. Pam is amazing, caring for patients with love, compassion, and genuine attention. The facility has a family-like atmosphere with long-tenured staff who consistently go above and beyond for residents. The administrator is wonderful, bringing a positive attitude and leading a team that delivers excellent care. The care team is awesome, featuring strong leadership that makes a positive difference in the community. The facility is described as gorgeous with excellent care and a welcoming environment for families. Lynada is knowledgeable and kind, making placement decisions much easier. Kela is a patient, dedicated worker who treats staff and residents with care.
The facility’s rooms were dirty and outdated. The staff were often unhelpful and slow to respond to basic needs. Call buttons could be turned off or went unanswered for long periods. The elevator was frequently down, compromising safety during emergencies. Infections and sepsis occurred, and in some cases residents died due to neglect. Some staff were rude or unprofessional, and communication was inconsistent. The food was reported as horrible and the environment smelled of pesticides and urine; roaches were present. The facility is severely understaffed and poorly managed, with the administration described as reactive rather than proactive.PruittHealth Trent in New Bern is best suited for families that want a warm, family-style atmosphere with caregivers who stay with residents and form genuine, long-term relationships. The strongest argument for this community is the presence of devoted nurses, aides, and administrators who deliver compassionate, person-centered care and who can mobilize support for transitions and financial matters when needed. This facility can feel like a local, intimate team rather than a detached corporate operation, and several reviews highlight that stability as a defining plus. For families willing to invest time in engaging with staff and monitoring day-to-day care, PruittHealth Trent can be a solid option for rehabilitation and ongoing support. It is not the least costly option and it requires active oversight, but the core of its value lies in the people who show up with heart.
Those who should consider alternatives are families facing higher-acuity needs or persistent safety concerns that demand relentless, consistent oversight. Several reviewers report troubling gaps in basic safety and responsiveness, delays in call-bell responses, insufficient assistance during radiantly difficult moments, and environments that feel under-staffed or inadequately maintained. Instances of infection, inconsistent wound care, and reports of neglect or miscommunication point to a risk profile that may exceed what some families can tolerate, especially if regular visitation or hands-on monitoring is not feasible. For residents with complex medical needs, or for those who require tight supervision and flawless execution of protocols, it may be prudent to explore other facilities with stronger track records on safety, staffing ratios, and transparent accountability.
On the upside, the pros frequently cited center on caring, capable front-line teams and a culture that many families experience as a lifeline during difficult transitions. Several staff members, Annalee, Pam, Linda, Paula, and others, are repeatedly praised for going above and beyond, calming families, and making practical differences in daily life. Rehabilitation teams emerge as a clear strength in many accounts, with devoted physical therapists and aides helping patients regain mobility and confidence. Administrators are described as accessible and proactive by some families, and the campus itself is portrayed as welcoming and home-like. For residents who rely on steady encouragement and hands-on encouragement from familiar faces, these elements can offset many daily irritants and contribute to meaningful recovery.
Yet the weight of the cons in the reviews cannot be ignored. Stories of neglected call-bell responses, long waits for basic assistance, disorganization, and inconsistent communication with families paint a troubling picture. Reports of overcrowded rooms, basic maintenance issues, pest and sanitation concerns, and even extreme incidents highlight a safety and quality-of-care gap that concerns many potential residents and their advocates. A recurring theme is that management can feel reactive rather than proactive, with families often stepping in to demand answers or corrective action. These patterns undermine trust and create a sense that excellent care is possible on a good day but not reliably assured across all shifts or units.
When weighing pros against cons, the decisive question for families becomes: how much oversight can be sustained to ensure core needs are consistently met? The strong, dedicated care teams and supportive leadership can deliver meaningful rehabilitation outcomes and daily comfort when staff staffing is stable and administrative responsiveness is reliable. However, the episodic feedback about safety lapses, responsiveness, and facility upkeep suggests that the same positives may not be universally reliable. For families who can maintain an active role, visiting, questioning, and coordinating care, PruittHealth Trent can provide a nurturing environment that supports recovery and emotional well-being. For others, especially those who cannot supervise closely or who require flawless execution of high-stakes care, alternatives may offer greater consistency and peace of mind.
In practical terms, prospective families should enter discussions with clear, bottom-line questions and a plan to verify ongoing performance. Ask for the latest state survey results and any corrective action plans, drill into call-bell response times by shift, and tour multiple times at different hours to observe routine care, especially on rehabilitation units. Confirm staffing ratios on each shift and identify which staff members are most consistently involved in rehab and wound care. Request a candid outline of how medication administration is tracked and how emergencies are escalated. Finally, weigh the burden of ongoing oversight against the potential for strong personal interactions with caregivers who truly care. The bottom line: PruittHealth Trent can be a compassionate, recovery-focused choice in the New Bern area, but it rewards families who stay engaged and who are prepared to confront and address shortcomings head-on. For those prioritizing unwavering safety, transparent accountability, and consistently high-level clinical oversight, exploring other facilities will likely yield greater certainty.
116 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Craven County Regional (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pruitthealth-Trent in New Bern, NC is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. Our community features a beauty salon where residents can pamper themselves and maintain their personal style. They can also enjoy their favorite shows with cable or satellite TV in the comfort of their own private rooms.
We believe in keeping our residents engaged and active, which is why we offer community-operated transportation to ensure they have access to various destinations. Our computer center enables residents to stay connected with loved ones or explore their interests online.
At Pruitthealth-Trent, we understand the importance of healthy and delicious meals. That's why we provide restaurant-style dining in our beautiful dining room, where residents can enjoy nutritious meals specially prepared by our dedicated staff. We also cater to special dietary restrictions to meet individual needs.
To promote physical well-being, our fitness room offers opportunities for exercise and mobility enhancement. Residents can also spend time in our gaming room or relax in our garden area. For those who enjoy reading, we have a small library filled with books spanning various genres.
Our compassionate staff ensures that housekeeping services are provided regularly, allowing residents more time to focus on what they love. Move-in coordination is also available for a hassle-free transition into our community.
Medical assistance is available around the clock with our 24-hour call system and supervision. Our trained caregivers provide assistance with daily activities such as bathing, dressing, and transfers, ensuring residents' safety at all times. We also offer medication management services for those who require it.
Mental wellness is prioritized through our specialized program aimed at promoting emotional well-being among residents. Transportation arrangements can be made for non-medical purposes as well as doctors' appointments.
Our vibrant community encourages social interaction through resident-run activities, scheduled daily activities, and planned day trips. Residents can also take advantage of our concierge services to make their stay more enjoyable.
With Wi-Fi/high-speed internet available throughout the community, residents can easily stay connected with loved ones or explore their digital interests.
At Pruitthealth-Trent, we strive to provide a comfortable and fulfilling living experience for our residents by offering amenities and care services tailored to their individual needs.
Pruitthealth-Trent is located at 836 Hospital Drive, New Bern, NC 28560 in Pamlico County, North Carolina
Pruitthealth-Trent on seniors.fyi includes 5 photos including images showing interior, healthcare, living room, seating area, decor, lighting, salon, rehabilitation, and more.
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