Springbrook Nursing & Rehabilitation Center

Pros

• The staff at Springbrook Rehabilitation & Nursing Center were caring and professional.
• The facility is beautiful and well-maintained.
• The physical therapy and occupational therapy provided were helpful.
• The rooms at the facility were spacious and conducive to independence.
• The food at Springbrook Rehabilitation & Nursing Center was adequate and delicious.
• Many people had positive experiences with the care and cleanliness of the facility.
• The rehab services provided at Springbrook were excellent.
• The staff made sure that patients received necessary care and information.
• Some reviewers appreciated the modernity of the facility and its well-kept grounds.
• The dining area at Springbrook was described as hotel-like and pleasant.

Cons

• Unfortunately, my friend had developed multiple skin problems while being there and bandages didn't get changed regularly.
• My husband was neglected during his stay at Springbrook Nursing & Rehabilitation Center and had two gold rings disappear.
• The nursing staff at Springbrook has been far from responsive or caring, with long waits for care and poor attitudes from the nurses.
• The patient experienced a negative experience during their last visit, resulting in them having to look for a new rehabilitation center.
• Some people complained about the food at Springbrook Nursing & Rehabilitation Center.

Review

Springbrook Rehabilitation & Nursing Center has received mixed reviews from individuals who have had experiences with the facility. Overall, many praised the caring and professional staff, as well as the cleanliness of the premises. One reviewer mentioned that their mother received help in establishing a medication schedule and benefited from physical and occupational therapy during her month-long stay. The room provided was spacious with a large bathroom, promoting proper hygiene and independence.

However, there were some concerns raised regarding specific aspects of care. One person mentioned that their family friend developed multiple skin problems during their time at Springbrook, with bandages not being changed regularly. They felt that the wound care nurse did not adequately address these issues and instead relied on floor nurses to provide assistance.

Despite these concerns, others described Springbrook as an excellent facility. It was noted for its modern appearance, cleanliness, and well-kept grounds. Some reviewers appreciated the attention given to maintaining a pleasant environment, such as bird feeders outside windows. While staffing levels were mentioned as being slightly short-handed, this did not significantly impact the overall experience for one visitor whose mother had mobility and could manage certain tasks independently.

A negative review discussed allegations of neglect towards a spouse who stayed at Springbrook for several months. The reviewer expressed frustration over a lack of ability to visit due to COVID restrictions and claimed that their husband's two gold rings went missing during his time there. Additionally, communication issues with staff were mentioned, including difficulties reaching them by phone or having timely access to outdoor visits.

On a more positive note, another individual shared their positive experience with Springbrook when their mother was admitted for care. They noted that staff ensured her cleanliness and provided regular meals while supporting her engagement in physical therapy and occupational therapy. The food was described as delicious and nutritious, served in an attractive dining area resembling a hotel setup.

Unfortunately, one reviewer reported a decline in quality during their recent visit to Springbrook. Although they initially had positive experiences with the facility, this individual encountered long waits for care and encountered attitudes from the nursing staff. In one instance, they waited over four hours covered in feces before being attended to by a charge nurse. As a result, they sought care at another rehabilitation center.

Another visitor mentioned that Springbrook was a large building with clean facilities but expressed concern about the need to navigate through long corridors. They noted that if patients were well enough to leave, their rooms would become private; otherwise, they would have roommates. Despite some complaints about the food, overall care and attention from the staff were considered satisfactory.

In summary, Springbrook Rehabilitation & Nursing Center has received mixed feedback. While many reviewers praised its cleanliness and caring staff, there were concerns regarding specific aspects of care such as wound management and responsiveness of nursing staff. The facility's appearance and amenities were generally well-regarded; however, communication issues and allegations of neglect were also raised in some reviews. Overall, experiences at Springbrook varied among individuals who had firsthand encounters with the facility's services.

Hospitals

• JMH Clayton (0.3 miles)
• Wakemed Garner Healthplex (6.9 miles)
• WakeMed Health & Hospitals (11.6 miles)
• WakeMed Heart Center (11.7 miles)

Physicians

• EmergeOrtho-Clayton (0.3 miles)
• Horizon Family Medicine (1.4 miles)
• High Point Audiologica (1.7 miles)
• Meehan Medical (2 miles)
• Mann Ear Nose & Throat (2.6 miles)
• Clayton Pediatrics Center (2.6 miles)
• Pulmonology Bronchology PC (4.5 miles)

Pharmacies

• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)
• Allcare Pharmacy Services (3.3 miles)
• Walgreens (4 miles)
• Novo Nordisk Pharmaceutical Industries (5.5 miles)
• CVS Pharmacy (7 miles)
• CVS Pharmacy (7.3 miles)

Restaurants

• Rockin' Comet Diner (2.5 miles)
• Biscuitville (2.6 miles)
• La Cocina Mexican (2.6 miles)
• Veneros Pizzeria (3.5 miles)
• McDonald's (3.6 miles)
• Carolina Ale House (4.5 miles)
• Wendy's (5.8 miles)

Cafes

• Starbucks (6.4 miles)
• Starbucks (12.1 miles)
• 41 North (13.1 miles)
• Starbucks (13.5 miles)
• Starbucks (14.1 miles)

Places of Worship

• Short Journey Retreat Center (8.1 miles)
• Amplify Church (10.7 miles)
• Pleasant Grove Baptist Church (12.4 miles)
• Beacon Baptist Church (13 miles)
• St Eugene's Catholic Church (13.1 miles)

Parks

• Biltmore Hills Park (10.7 miles)
• Chavis Park (11.9 miles)
• Carolina Pines Dog Park (12.2 miles)
• Wendell Community Center (12.7 miles)
• Dorothea Dix Park (13.1 miles)
• Marsh Creek Park (13.8 miles)

Theaters

• Alamo Drafthouse Raleigh (11.7 miles)