Brian Center Health & Retirement
Save204 Dairy Road, Clayton, NC 27520
For more information about senior living options: (844) 490-3973
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An aunt had a great experience; the staff were friendly and nice, and rehab was awesome. The staff were very attentive and the cleanliness was impeccable. The Therapy Department is awesome. Staff such as social worker Jennifer, business manager Cara, nurse Brenda, and CNAs Dianna and Hannah are very compassionate. The nursing and therapy staff and management are extremely knowledgeable. The facility's responses to concerns were impressive. The staff was great and helpful, working with families to help their loved ones return to health. Residents enjoy participating in activities and socializing; it is a great place.
The facility is unethical and unsafe, and no one knows their job descriptions. The nursing staff are incompetent and disinterested, and management is hard to reach. The NP pretends to be busy when addressed by family members, and a nurse fakes answering the phone to avoid speaking with families. Roaches are present in rooms, on walls, and on bed frames. A patient reported being bitten by a bug and bugs crawling everywhere. The former Director of Nursing allegedly was involved in a gambling ring, and the interim Director has no clue what's going on. Medical records and lab receipts are reportedly discarded or altered, with holes in the records. The nursing department revolves around covering up mistakes. A patient with a G-tube did not have feeding equipment set up for two shifts, and a nurse laughed when questioned about Osmolite. A patient pulled out a Foley catheter with the balloon still intact, and staff did nothing; the ADON found it the next morning.Clayton Rehab has drawn a sharply divided chorus of reviews that paint a troubling picture of safety, accountability, and day-to-day care, with enough vivid details to worry families considering placement for loved ones. A large portion of the testimony centers on a sense that care is inconsistent at best and dangerous at worst, depending on who happens to be on shift. Several reviewers warn families to scrutinize every aspect of the facility, from state surveys to medical records, because crucial issues can be hidden or dismissed unless someone asks the right questions and digs for documentation.
Many of the most alarming claims focus on basic safety and quality failures. Reviewers describe roaches in patient rooms, walls, and bed frames, and even report maggots in wounds. There are accounts of patients not receiving essential care - food and hydration neglected, feeding equipment not prepared for G-tube patients, and Foley catheters left in place after being pulled out. One recounting notes a patient who, after a period of neglect, deteriorated severely and required emergency intervention. Bathing and hygiene are described as inconsistent or nonexistent, and call buttons are said to go unanswered for long stretches, with some families reporting staff more focused on personal devices than patient needs. There are even references to patient weight loss and dehydration after outbreaks or lapses in monitoring, underscoring concerns about overall attentiveness and competence on some shifts.
The administrative and supervisory layer is another focal point of concern. Several reviewers flag management as slow to respond, disconnected from the day-to-day realities of patient care, or outright untrustworthy in their handling of records and finances. One reviewer claims the interim Director of Nursing has "no clue what's going on," and another accuses the administrator of dismissing concerns once honesty about quality was expressed. Allegations of more serious misconduct surface in broader, unverified claims about a former Director of Nursing being involved in a gambling ring, and commenters urge readers to consult state surveys and request medical records directly to uncover gaps and inconsistencies. The sense conveyed is that the facility's leaders may contribute to a culture that tolerates mistakes rather than actively addressing and learning from them.
Amid the cautionary tales, however, are glimmers of praise for individual staff members and for particular departments. Several reviewers highlight nurses, CNAs, social workers, and therapy staff who went above and beyond for specific residents or families. Names like Brenda, Dianna, Hannah, and Awilda recur as employees who demonstrated genuine care, clear communication, and a capacity to support families through complex Medicare, Social Security, or hospice processes. The Therapy Department is singled out by some as especially capable, and residents speak positively about activities led by Tracy and Jennifer, as well as general kindness from the activities staff. A number of residents and families describe experiences that feel more like exceptions than the rule - care that felt compassionate, attentive, and well-coordinated - contrasting with the broader negative sentiment.
The overall impression is that Clayton Rehab is a place where care quality varies dramatically by situation and personnel. While some residents' families recount compassionate interactions, thoughtful care planning, and helpful coordination with outside services, many others describe missed meals, poor hygiene, delayed responses, and alarming lapses that put patient safety at risk. The conflicting voices about the same facility suggest a facility with strong pockets of competent, caring staff and leadership that some families view as inaccessible or reactive, alongside pervasive reports of neglect, disorganization, and unsafe conditions that undermine trust and safety.
Despite the negative experiences, several reviews emphasize the importance of staying vigilant and informed. Families are urged to request and review state survey results, obtain medical records without hesitation, and ask pointed questions about feeding, hydration, wound care, catheter management, and daily routines. There is a recurring warning to not rely on surface-level impressions or recent "5-star" accolades from insiders who may have conflicts of interest. The consistent message is to seek out independent verification, compare experiences across staff and shifts, and consider alternative facilities if safety concerns persist. For some, the care they witnessed was life-changing in a negative way; for others, it was a lifeline delivered by dedicated employees who earned trust and gratitude in specific moments.
In summary, the stories about Clayton Rehab present a landscape of serious safety and care concerns tempered by individual acts of compassion and professional competence. Families considering this facility should prepare to ask tough questions, verify records, and observe staff performance across multiple shifts and departments. The unanimity across reviews is not about one singular experience but about a pattern of both alarming risks and meaningful, person-centered care - requiring careful evaluation and ongoing oversight if a loved one is placed there.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Raleigh-Durham International (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Brian Center Health & Retirement community in Clayton, NC offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon, allowing residents to indulge in some pampering, as well as cable or satellite TV for their entertainment needs. Community operated transportation is available for the convenience of residents, enabling them to easily access nearby destinations.
For those who wish to stay connected with technology, the community provides a computer center and Wi-Fi/high-speed internet. Meals are served in a dining room with a restaurant-style setting, offering delicious and nutritious options prepared by the staff. Private bathrooms are provided for each resident's privacy.
Residents can engage in various activities within the community such as fitness programs, resident-run activities, scheduled daily activities, and planned day trips. Furthermore, there is a gaming room and small library available for relaxation and leisure pursuits.
Care services at Brian Center include 24-hour call system and supervision to ensure round-the-clock support. Trained staff members assist with activities of daily living such as bathing and dressing, as well as transfers if needed. Medication management is provided to ensure proper administration of medications.
The community also offers special dietary restrictions and diabetic diet options to cater to individual needs. Transportation arrangements can be made for non-medical purposes as well as transportation to doctors' appointments when required.
For added peace of mind, move-in coordination services are available to assist new residents throughout their transition process. Additionally, housekeeping services help keep the living spaces clean and tidy.
Nearby amenities include three pharmacies, eight physicians' offices, four restaurants within close proximity, and one hospital nearby for easy accessibility when medical care is needed.
Overall, the Brian Center Health & Retirement community provides a comprehensive assisted living experience that prioritizes comfort, convenience, social engagement, and personalized care services for its residents.
Brian Center Health & Retirement is located at 204 Dairy Road, Clayton, NC 27520 in Wake County, North Carolina
Brian Center Health & Retirement on seniors.fyi includes 5 photos including images showing interior, landscaping, tree, fountain, architecture, living room, interior decor, decor, and more.
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