Pruitthealth - Raleigh
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Information last verified:
2420 Lake Wheeler Road, Raleigh, NC 27603
For more information about senior living options: (844) 490-3973
The nursing and CNA staff are fantastic. The physical and occupational therapists are excellent. The admissions director is extremely knowledgeable and compassionate. The staff are amazing and on top of everything. The office staff handle all paperwork on time. The facility is great and welcoming. They provide wonderful care and excellent service. The rehabilitation team helped residents regain their walking ability. The staff are kind, caring, and attentive to residents' well-being.
The facility is severely understaffed and overworked, which compromises patient care. There is poor communication between leadership, staff, and families, leading to unresolved questions and delayed care. Residents have been left unattended, with call bells ignored for extended periods and sometimes left in soiled conditions. Food quality and variety are consistently described as poor or unappetizing. Staff behavior ranges from rude and unprofessional to abusive, with reports of neglect and disrespect. The facility shows cleanliness and maintenance problems, including dirty rooms, broken equipment, and safety hazards that go unaddressed. Billing practices are described as predatory or misleading, with unexplained charges and insurance claim issues. There are serious safety concerns, including falls, bed sores, incorrect medication dosing, and mishandling of medical devices.PruittHealth Raleigh is best suited for families that prioritize strong, around-the-clock skilled nursing and robust rehab services, with a clear expectation of hands-on physical and occupational therapy leading to tangible mobility gains. The community shines for post-acute recovery, after surgery or a stroke, where a consistent team can stabilize health issues, rebuild strength, and guide a careful discharge plan for home or another level of care. It also serves as a practical option for Medicaid-eligible residents needing memory care, given that the facility operates a memory unit that accepts Medicaid and keeps a suite of on-site services, activities, and social opportunities that many families value. For caretakers who want reassurance from a dedicated rehab-and-care model in a convenient Raleigh location, this campus can deliver meaningful results when properly staffed and overseen.
Those evaluating alternatives should note that this community is less ideal for families unwilling to navigate inconsistent communication, variable staffing levels, or reports of lapses in care. A sizable thread in the reviews points to overburdened front-line staff, delayed responses to call buttons, and gaps in case management and family updates. There are also repeated cautions about miscommunications, billing disputes, and, in some cases, neglectful experiences or unsafe conditions. If reliable, transparent administration and a consistently responsive team are non-negotiable, better options may exist in the region. This is especially true for families who must routinely confirm medication administration, discharge planning, and daily caregiving coordination without repeated red flags.
The strongest justification for choosing PruittHealth Raleigh lies in its proven clinical strengths and the depth of hands-on therapy. Nursing and CNA teams are frequently described as dedicated and attentive, with therapists praised for their skill and individualized plans. When the rehab program is properly engaged, residents report regained independence, improved mobility, and improved ability to perform daily tasks. The facility’s breadth of services, including memory care, a salon, and regular activities, adds meaningful daily structure for residents. The admissions and therapy teams, in particular, receive consistent praise for their warmth, accessibility, and professional competence, offering real peace of mind to families anxious about transitions from hospital to skilled care. These advantages can heavily offset the concerns tied to staffing volatility if the care plan remains tightly coordinated and family communication stays regular.
Beyond clinical care, the setting itself provides tangible benefits. The Raleigh campus is described as clean, well-maintained, and aesthetically pleasant, with thoughtful touches like a memory-care environment designed to accommodate Medicaid needs and a courtyard that can deliver a sense of calm for residents and families alike. Activity programming, bingo, crafts, and routine social opportunities, appears to be a meaningful part of residents’ days for many families. The presence of a hair salon and an on-site rehab suite reinforces the sense that the facility lives up to a comprehensive rehabilitation-and-wellness model. When these non-clinical elements align with strong nursing and rehab teams, the overall experience can feel coherent and supportive for long-term stays or short rehab periods.
Nevertheless, the negative experiences highlighted by many reviewers cannot be dismissed. A pattern emerges of inconsistent leadership visibility, communication gaps between social workers, case managers, and families, and frontline staff stretched thin by high patient loads. Some reviewers report delays in responding to calls and questions, and a few describe situations where residents did not receive timely care or routine tasks were overlooked. The most troubling accounts involve allegations of neglect, unsafe conditions, or mismanagement around medications and transfers. The most alarming reviews emphasize that neglect or poor oversight can escalate quickly, underscoring the need for prospective families to verify current staffing levels, caregiver-to-patient ratios, and the facility’s response protocols before admitting a loved one.
In the end, the decision to choose PruittHealth Raleigh hinges on a clear risk-reward calculus. For a resident with strong rehab potential and a caregiver who can stay actively engaged, visiting regularly, asking targeted questions, and requesting detailed care plans, the pros can outweigh the cons. The dedicated nursing and therapy teams, facility cleanliness, and the option to access Medicaid-supported memory care collectively offer compelling value. However, for families that cannot tolerate inconsistent communication, reports of neglect, or administration that appears detached or unresponsive, alternatives should be explored and vetted with the same rigor applied to any high-stakes elder-care decision. The prudent path is to schedule comprehensive tours, insist on meeting the head of nursing and the social work lead, review sample discharge and care plans, and speak with current residents’ families about recent experiences to form a grounded, reality-based final judgment.
150 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Raleigh-Durham International (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The PruittHealth - Raleigh assisted living community in Raleigh, NC offers a range of amenities and care services to enhance the quality of life for its residents. The community features a beauty salon, allowing residents to maintain their personal grooming needs without leaving the premises. With cable or satellite TV available in each room, residents can stay connected to their favorite shows and enjoy entertainment at their leisure. Community operated transportation is provided, giving residents the opportunity to explore nearby destinations or run errands with ease.
A computer center is available for residents who wish to engage in online activities or stay connected with family and friends through email or social media. The dining room offers restaurant-style dining, providing nutritious and delicious meals prepared by professional culinary staff. A fitness room is on-site to encourage physical activity and help seniors maintain their overall health.
Residents have access to fully furnished accommodations that offer privacy with private bathrooms and a kitchenette for convenience. Housekeeping services ensure that common areas and living spaces are kept clean and tidy.
For leisure activities, the assisted living community offers a gaming room, garden, small library, and wellness center. Residents can enjoy various planned daily activities or participate in resident-run activities as per their interests.
In terms of care services, the community provides 24-hour call system and supervision to ensure round-the-clock assistance when needed. Trained staff assist with daily living activities such as bathing, dressing, and transfers. Medication management is also provided to ensure proper administration of medications.
Individuals with special dietary restrictions can be accommodated with specialized meal plans that include diabetes diets and other dietary preferences or restrictions. Assistance with meal preparation and service is available for those who need it.
Transportation arrangements are made both for non-medical purposes as well as for doctor's appointments, ensuring that residents have access to essential medical care. Additionally, move-in coordination services are offered to simplify the transition process for new residents.
The PruittHealth - Raleigh assisted living community is conveniently located near various amenities including cafes, parks, pharmacies, restaurants, theaters, and hospitals. This allows residents to enjoy nearby attractions and have easy access to essential services within the local community.
Pruitthealth - Raleigh is located at 2420 Lake Wheeler Road, Raleigh, NC 27603 in Wake County, North Carolina
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