Van Duyn Home & Hospital

Pros

• The Nurse Practitioner and Podiatrist at Van Duyn provided excellent service, earning high praise from visitors.
• Residents appreciated the dedication of the Director of Social Work, who received a 5-star rating for her efforts.
• Many reviewers highlighted the outstanding performance of the Nutrition and Housekeeping teams, which contributed to a positive living environment.
• Residents expressed gratitude for the supportive therapy staff, who helped improve mobility and overall well-being.
• The concierge team was recognized for their kindness and helpfulness in making families feel comfortable and attended to during their loved ones' stays.
• Multiple reviews mentioned the exceptional care provided by nurses and aides, showcasing their commitment to residents’ needs.
• Families thanked Van Duyn staff for taking great care of their loved ones, highlighting specific team members who made a positive impact during their stay.

Cons

• Staff Apathy: The majority of the staff at Van Duyn displayed a lack of care and attention, prioritizing personal tasks over resident needs.
• Inconsistent Care: Residents frequently experienced missed medications and meals, leading to significant delays in receiving necessary care.
• Poor Hygiene: Many residents were left in soiled conditions for extended periods, raising serious concerns about cleanliness and dignity.
• Facility Conditions: The physical environment was described as rundown, with dirty floors, unpleasant odors, and inadequate bathing facilities.
• Lack of Supervision: There appeared to be insufficient oversight of staff, resulting in an overall atmosphere of neglect and disregard for resident welfare.
• Delayed Services: Essential services like therapy were poorly managed, causing unnecessary prolonged stays without proper evaluation or treatment.
• Food Quality Issues: The quality of food served was consistently criticized, with several reports indicating that meals were forgotten or incorrectly prepared.
• Treatment Concerns: Vital medications were reportedly omitted during stays, putting residents' health at risk due to negligence.

Review

Van Duyn Center, a care facility in Syracuse, has garnered a plethora of reviews that paint a mixed picture of its services. On one hand, many families and residents have expressed gratitude for the attentive care received from certain staff members, particularly praising the nurse practitioners, podiatrists, and therapy teams. Positive experiences have been highlighted by those who found comfort in the services provided by social workers and concierge teams. A considerable number of reviews celebrate the efforts of nurses, aides, and housekeeping staff who were dedicated to cleanliness and resident satisfaction. The nutrition team also received commendations for good meal service. Some residents noted that they experienced significant improvements in mobility due to effective physical and occupational therapy sessions.

However, contrasting these positive endorsements are numerous negative accounts that describe dismal experiences within Van Duyn’s walls. Several reviewers reported severe issues with staffing levels leading to missed medications and inadequate personal care for residents. Many stated that their loved ones frequently waited for assistance while left in uncomfortable situations for prolonged periods—some being left wet or uncleaned overnight. Alarmingly, there are reports of staff being inattentive, with most caregivers appearing disengaged or overwhelmed by their duties due to apparent understaffing. Complaints about delayed medication delivery were common too; instances where medications were due but never provided on time raised serious concerns about patient safety.

Some reviews specifically criticized the facility's hygienic conditions and maintenance standards. Descriptions of common areas painted a grim picture: dirty floors, holes in walls, foul smells emanating from bathrooms dubbed unsanitary, and stained curtains suggested neglect rather than care. Many patrons felt deceived by online representations showcasing a polished exterior while overlooking the true state of living conditions inside Van Duyn Center. Such observations not only diminish trust but also raise questions regarding the facility’s overall commitment to maintaining an environment conducive to patient dignity and well-being.

In stark contrast to these grievances are testimonials lauding specific employees whose exceptional service was noted as creating moments of comfort amid distressing circumstances at Van Duyn Center. Many families expressed appreciation for particular staff members who went above and beyond—a nurse practitioner here or an aide there proved instrumental in providing compassionate care during challenging times. However, it begs the question: why is consistent quality absent when many individuals seem capable? This discrepancy might suggest inefficiencies within management practices or even broader systemic issues affecting worker morale.

Some testimonials reveal heartfelt stories where families felt compelled to take extra measures—like cleaning rooms themselves—due to perceived lackluster housekeeping services offered by the center’s staff. Families voiced frustrations over how they had to advocate fiercely just to ensure basic needs were met amidst an all-too-common atmosphere described as apathetic at best among some caregivers present on-site during shifts.

As evident from various viewpoints shared in reviews of Van Duyn Center’s operations—from praise for individual acts of kindness to frustration over fundamental deficits—it stands out as a multifaceted institution grappling with existential challenges relating directly back to both resource allocation and staff training protocols necessary for maintaining standards expected within healthcare facilities today. Accordingly, one can only hope that whatever is lacking will become prioritized so forthcoming patients may receive appropriate attention aligned not merely through volume but also through compassion inherent in professional caregiving practice—redefining what it means when we speak about skilled nursing facilities offering truly holistic approaches towards healing both physically while safeguarding emotional resilience among residents throughout their stay therein.

This part of Syracuse, New York, offers a convenient and well-equipped environment for senior living. With several hospitals in close proximity such as Upstate Golisano After Hours Care and Upstate University Hospital, residents have easy access to medical care. Additionally, there are various specialists and physicians nearby, including DeRoberts Plastic Surgery and Orthopedics East. For groceries and medications, pharmacies like Kinney Drugs and Wegmans are within a short distance. Places of worship such as the Apostolic Church and St Elias Orthodox Church offer spiritual support for residents. The area also provides opportunities for leisure with parks like Burnet Park and amenities like cafes (Cafe Kubal) and theaters (Regal Destiny USA IMAX & RPX) a few miles away for recreational activities. Overall, this location ensures convenience, healthcare accessibility, and a sense of community for seniors looking to settle down in Syracuse.

Hospitals

• Upstate Golisano After Hours Care (0.2 miles)
• Upstate University Hospital (0.2 miles)
• Specialists One Day Surgery (1.9 miles)
• Syracuse VA Medical Center (2.4 miles)
• Suny Upstate Medical University University Hospital (2.5 miles)
• Crouse Hospital: Human Resources (2.6 miles)
• Crouse Promptcare (2.6 miles)

Physicians

• Upstate University Hospital Community Campus (0.2 miles)
• DeRoberts Plastic Surgery (0.2 miles)
• Dr Anne Barash, MD (1.9 miles)
• Orthopedics East (1.9 miles)
• The Vision Center (2 miles)
• Syracuse Community Health Center Incorporated, Infectious Diseases Department (2.3 miles)
• University Surgical Associates (2.6 miles)

Restaurants

• Luigi's Restaurant (0.7 miles)
• Gannon's Ice Cream (0.7 miles)
• Pfohl's Tavern (1.2 miles)
• McDonald's (2.1 miles)
• Burger King (2.1 miles)
• Taco Bell (2.1 miles)
• McDonald's (2.2 miles)

Pharmacies

• Kinney Drugs (1.8 miles)
• Wegmans (2.1 miles)
• Syracuse Community Pharmacy (2.2 miles)
• Gifford & West Pharmacy (2.4 miles)
• Walgreens (2.9 miles)
• Kinney Drugs (3 miles)
• Walgreens (3.2 miles)

Places of Worship

• Apostolic Church (1.9 miles)
• St Elias Orthodox Church (2 miles)
• Islamic Society of Central New York Mosque (2.4 miles)
• May Memorial Unitarian Universalist Society (4.7 miles)

Parks

• Burnet Park (2.4 miles)
• Clinton Square (3 miles)
• Clark Reservation State Park (3.7 miles)

Transportation

• Centro Transit Hub (2.5 miles)
• Enterprise Rent-A-Car (3.1 miles)

Cafes

• Cafe Kubal (2.7 miles)
• Original Grain (2.8 miles)
• Tous Les Jours (4.7 miles)

Theaters

• Regal Destiny USA IMAX & RPX (4.2 miles)