The Heritage

Pros

• The Heritage takes very good care of residents and has a lovely atmosphere.
• The residents at The Heritage seem very happy and enjoy a full social calendar with various activities.
• The facility is clean, neat, and has no odors.
• The staff at The Heritage is conscientious, kind, and provides excellent care for memory care residents.
• The facility has spacious rooms with separate sitting areas, bathrooms, and bedrooms for each resident.
• The food provided at the facility is surprisingly good and there are additional amenities available such as an entertainment room and swimming pool.
• The entranceway at the facility is welcoming and the lobby feels more like a hotel than a hospital.
• Some employees at Loretto were wonderful and had great facility ideas.
• The receptionist at Loretto was willing to help during the tour of the facility.
• There are various amenities provided at Loretto like private rooms, dining areas, regular activities, laundry services, housekeeping, and outings for residents.
• Positive Sentiment: The Heritage provides excellent care in a lovely environment with friendly staff, while Loretto offers various amenities despite some shortcomings in terms of appearance and staff training.

Cons

• They damaged and destroyed her clothes and possessions in the process of removing her from the room.
• Staff here was rude and aggressive.
• Every aspect is just horrible starting with the administrator right down to the food.
• Our loved one is filthy, malnutritioned and is worse off now since being there.
• They drug up all their residents so they don’t have to bother with them.
• Just a horrible place.
• They put on the charm when families visit, but we know different.
• These people are all incontinent, and they don't clean enough.
• For three years, the only showers he got were when we gave him a shower.
• The staff turns over, and they don't speak English very well.
• It's old and needs updating of the furniture, the walls, and the paint.
• It felt more like a hospital than a hotel.
• The care staff seemed to have a slow response time, though that could have been due to understaffing.
• This was not warm, friendly nor inviting.
• Like others everyone was just sitting or sleeping and no aides were conversing with any of the residents.
• No activities going on nor was anyone in an official capacity to speak with.

Review

The Heritage at Loretto is a facility that has received mixed reviews from residents and their families. Some have found the facility to be lovely, with conscientious and kind staff who take good care of their loved ones. The residents also seem happy, with a full social calendar that includes activities like ice cream socials, music, crafts, and church services. The memory care unit specifically is praised for providing separate living spaces for each resident, including a sitting room, full bathroom, bedroom, and kitchenette.

However, not all experiences at The Heritage were positive. One reviewer had a terrible experience when they moved their mother into the facility. Within days, the facility decided she was not suitable and refused to refund any of her fees. They also damaged her clothes and belongings in the process of removing her from the room. The reviewer described the staff as rude and aggressive.

Another reviewer had similar negative experiences with The Heritage. They claimed that their loved one was filthy and malnourished while staying there. They also accused the facility of drugging up their residents so they didn't have to bother with them. This reviewer strongly advises against bringing loved ones to this facility.

A third reviewer complained about cleanliness issues at The Heritage. They mentioned bedbugs in the facility and said that there wasn't enough cleaning being done for incontinent residents. This person's father was covered in bedbug bites last summer and also did not receive regular showers because he refused them.

On the other hand, one reviewer had an overall excellent experience at The Heritage. They found the entranceway welcoming and well-kept, with friendly staff ready to assist visitors. While some rooms were described as dull and lacking space for personal belongings, the overall atmosphere was deemed pleasant and hotel-like rather than hospital-like. The food was surprisingly good compared to expectations, and there were plenty of additional amenities available such as an entertainment room and swimming pool.

Another potential visitor toured The Heritage but was not impressed with what they saw. They felt that the atmosphere was sad and not inviting, with residents just sitting or sleeping without much interaction from staff. This person ultimately decided that it was not a place they wanted to bring their mom.

Finally, one reviewer had a negative experience with their grandmother staying at The Heritage. They described the facility as dreary and hospital-like, and the employees as untrained and unsure how to treat residents. Despite these issues, they acknowledged that understaffing and budget constraints may have contributed to the problems.

In terms of the facility's features, it offers private rooms with a sitting area, bedroom, bathroom, and dining area. There are daily activities scheduled, weekly masses in the chapel, outings to concerts and restaurants, holiday parties for families, and the opportunity for visitors to participate in daily activities. The facility also has security measures in place to prevent unauthorized resident departures.

Overall, opinions about The Heritage at Loretto are varied. While some praise its care, cleanliness, and amenities, others criticize its treatment of residents and cleanliness issues. Prospective visitors should carefully consider these reviews when making a decision about whether or not to choose this facility for their loved ones.

Restaurants

• Pfohl's Tavern (0.5 miles)
• Gannon's Ice Cream (0.9 miles)
• Luigi's Restaurant (0.9 miles)
• McDonald's (1.8 miles)
• Eleven Waters (2.6 miles)
• John H Mulroy Civic Center (2.7 miles)
• Strong Hearts Cafe (2.7 miles)

Pharmacies

• Kinney Drugs (0.6 miles)
• Walgreens (1.6 miles)
• Kinney Drugs (1.9 miles)
• Syracuse Community Pharmacy (2.2 miles)
• Gifford & West Pharmacy (2.7 miles)
• Walgreens (2.7 miles)
• Wegmans (3.2 miles)

Physicians

• Dr Anne Barash, MD (0.6 miles)
• Orthopedics East (0.6 miles)
• Upstate University Hospital Community Campus (1.6 miles)
• DeRoberts Plastic Surgery (1.6 miles)
• The Vision Center (1.9 miles)
• Haxton Frances G MD (2.1 miles)
• Syracuse Gastroentrological Associates (2.3 miles)

Hospitals

• Specialists One Day Surgery (0.7 miles)
• Upstate Golisano After Hours Care (1.5 miles)
• Upstate University Hospital (1.6 miles)
• Syracuse VA Medical Center (2.1 miles)
• Suny Upstate Medical University University Hospital (2.2 miles)
• Crouse Promptcare (2.3 miles)
• Crouse Hospital: Human Resources (2.3 miles)

Places of Worship

• Islamic Society of Central New York Mosque (1.7 miles)
• Apostolic Church (3.2 miles)
• St Elias Orthodox Church (3.4 miles)
• May Memorial Unitarian Universalist Society (3.5 miles)
• Holy Cross Church (3.7 miles)

Parks

• Clark Reservation State Park (2.3 miles)
• Clinton Square (3 miles)
• Burnet Park (3.3 miles)

Transportation

• Centro Transit Hub (2.5 miles)
• Enterprise Rent-A-Car (3.3 miles)

Cafes

• Cafe Kubal (2.8 miles)
• Original Grain (2.9 miles)
• Tous Les Jours (3.8 miles)