The Heritage in Syracuse, NY
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750 East Brighton Avenue, Syracuse, NY 13205
For more information about senior living options: (844) 490-3973
The staff are very kind and professional. The Heritage is lovely, and the staff take very good care of residents. The memory care program is well run, and the staff do a very nice job. The facility is clean, neat, and odor-free, with ample space. It offers a full social calendar with ice cream socials, music, crafts, and church. Residents have private rooms with sitting areas, full bathrooms, and separate bedrooms. The staff are amazing, providing outstanding care and excellent communication with families.
The facility was unbelievably bad; it took the mother's money and refused to refund any fees. They damaged and destroyed her clothes and belongings when removing her from the room. They returned her clothes covered in feces and mixed with clean items in the same bags. They severely damaged a brand-new refrigerator. The staff were rude and aggressive toward residents. The building had bedbugs, poor cleanliness, and unpleasant odors. There was not enough staff to care for the residents, leading to neglect. The environment felt dreary and hospital-like, with bored, unhappy residents and untrained staff.The Heritage is best suited for families seeking a memory-care focused, small-community feel in an older but dignified setting where privacy and personal touch matter. It works well for residents who value a warm, respectful atmosphere, secure access, and a lively, well-used social calendar. The emphasis on individual rooms with closing doors, private baths, and even a kitchenette or mini-fridge in some suites makes it appealing for those who want a semblance of independence within a structured memory-care environment. This is a place where dignity and personal space are highlighted, and where staff are praised for their kindness and professionalism. For families prioritizing safety, consistent communication, and a strong sense of community, The Heritage often rises to the top.
On the positive side, the staff's dedication stands out in many accounts. Residents are described as treated with dignity, and care teams are noted for professionalism and warmth. Families repeatedly cite helpful, responsive communication and a low staff turnover in management and caregiving, which translates into more familiarity and fewer care gaps. The building's charm - an older but well-kept property with a chapel - helps create a homelike atmosphere rather than a clinical one. Residents in memory care appear to benefit from a designed environment that supports routine, meaningful activities, and a social calendar filled with crafts, music, outings, and church services. The combination of secure doors, private resident rooms, and a culture of respect provides a foundation where families can feel comfortable entrusting their loved ones.
Yet the review landscape includes serious caveats that cannot be ignored. A minority of experiences describe admissions friction or financial and logistical missteps, including a troubling account of belongings damaged during transfer, questions about refunds, and other administrative tensions. Other remarks point to uneven care quality or staff interactions, with some families perceiving slower response times or variability in how residents were engaged. There are also visceral cautions from families who encountered what they believed to be inappropriate or aggressive treatment practices, underscoring the importance of due diligence and corroboration during tours and early weeks of care. Taken together, these concerns demonstrate that administrative and operational consistency matters just as much as bedside care.
Those cons, however, do not negate the strongest advantages when the priority is memory-care that preserves dignity, security, and a sense of community. The Heritage's protected environment - locks and keys, discreet monitoring, and purposeful programming - can offset worries about privacy and independence for residents who need structure yet crave social engagement. The intimate, hotel-like public areas plus a chapel and activity-focused calendar offset the more institutional feel that sometimes accompanies older facilities. For families who value transparent, ongoing family communication and a familiar, respectful staff, the benefits often outweigh the drawbacks, provided a careful, proactive admissions and oversight approach is taken.
Prospective residents should approach a tour with a clear checklist: observe caregiver interactions with residents, evaluate how quickly staff respond during demonstrations of need, review the memory-care programming for cognitive stimulation, and assess the physical environment for cleanliness and safety. Ask about room configurations, private-pay versus Medicaid options, and the facility's policy on resident belongings, refunds, and incident handling. Speak with current residents and families about daily routines, and request specific examples of how care plans are implemented. If these criteria align with expectations, The Heritage stands out as a strong choice within Syracuse for memory care that prioritizes dignity, security, and an active social life.
The Heritage is a solid, practical option for families who place a premium on a warm, respectful memory-care environment with secure privacy, strong staff stewardship, and an active community calendar. It is less suited for those seeking a gleaming, ultramodern facility or an operation with flawless administrative processes across every interaction. If care quality and a dignified, home-like atmosphere are the top criteria - and if thorough due diligence during tours confirms consistent, compassionate care - The Heritage delivers measurable value. For others who demand more aggressive medical oversight, pristine renovations, or unwavering administrative transparency, alternatives in Syracuse deserve consideration to ensure the fit is exact.
79 resident community capacity
Studio apartmentsStudio apartments are important for seniors because they offer a smaller, more manageable living space that is easier to navigate and maintain as physical abilities decline. Additionally, studio apartments provide seniors with independence and privacy while still being part of a community that offers support and social opportunities.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely. Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Syracuse-Hancock International (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation & parkingTransportation and parking are vital for seniors as they offer access to essential services, activities, and social interactions. Reliable transportation options can help seniors maintain independence, stay connected within their community, and enjoy a higher quality of life. Additionally, convenient parking facilities ensure that seniors can easily access necessary resources and amenities without added stress or difficulty. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
Religious servicesReligious services provide seniors with a sense of community, support, and spiritual fulfillment, which can improve their overall well-being and mental health. It also offers them opportunities for socialization and connection with others who share their beliefs. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.The Heritage in Syracuse, NY is an assisted living community that offers a range of care services to meet the individual needs of its residents. The community provides Memory Care for those with dementia or Alzheimer's, Respite Care for short-term stays, and a Skilled Nursing Facility for those requiring more intensive medical care.
Residents at The Heritage enjoy a variety of amenities designed to enhance their quality of life. There is an on-site beautician and beauty salon for pampering and grooming services. Residents can relax and watch their favorite shows with cable or satellite TV in their fully furnished apartments. Community-operated transportation is provided for shopping trips or other outings, and there is also a computer center available for residents to stay connected with loved ones. Meals are served in a restaurant-style dining room, and special dietary restrictions can be accommodated.
Care services at The Heritage include 24-hour call systems and supervision for peace of mind. Assistance with activities of daily living such as bathing and dressing is provided, as well as assistance with transfers for those who require mobility support. Medication management is offered to ensure residents are taking their medications correctly, and there is also a mental wellness program available.
The community boasts various activities to keep residents engaged and entertained. From fitness programs to planned day trips, there are plenty of opportunities for residents to socialize and stay active. Religious services are offered on-site, and there are resident-run activities organized regularly. In addition, there are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, transportation options, and hospitals located near the community.
At The Heritage in Syracuse, NY, residents can expect personalized care in a comfortable environment where they can live life to the fullest while receiving the support they need.
The Heritage offers Studio apartments.
The Heritage is located at 750 East Brighton Avenue, Syracuse, NY 13205 in Onondaga County, New York
The Heritage offers a range of features tailored to support residents with dementia or Alzheimer's, enhancing their quality of life. Assistance with dressing and bathing promotes dignity and comfort, while meal preparation ensures nutritious and appealing dining experiences that cater to individual preferences. Medication management is crucial in maintaining health by ensuring timely and accurate dosages, while assistance with transfers provides mobility support, reducing the risk of falls. The provision of 24-hour supervision ensures safety and immediate response to any needs or emergencies. Engaging residents through activities of daily living assists in maintaining routine and independence, while specialized memory care programming addresses cognitive challenges through tailored interventions. Additionally, mental wellness programs foster emotional well-being, helping residents navigate the complexities associated with mild cognitive impairment and advanced stages of dementia. Together, these features create a nurturing environment that prioritizes both physical care and cognitive engagement for individuals facing memory-related challenges.
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