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Loretto Rehab Ctr in Syracuse, NY

Loretto Rehab Ctr is a nursing home community in Syracuse, NY.

Information last verified:

700 E Brighton Ave, Syracuse, NY 13205

To contact a resident: (315) 469-1991

For more information about senior living options: (866) 208-4318

2.3 from 84 reviews
5 stars
20
4 stars
6
3 stars
2
2 stars
7
1 stars
49

Overall Review of Loretto Rehab Ctr

caveat 22 reviews mention this

Care issues and neglect concerns

Residents and families describe serious neglect concerns, including delays, call bell problems, and hygiene breakdowns.

A recurring theme is that families felt residents were not getting timely, reliable assistance. Multiple reviews describe call bell delays, long waits for help, and residents left sitting alone or confined without appropriate support. Several reviewers also describe hygiene problems such as soiled clothing, urine or feces in rooms, and dirty rooms that made visits distressing.

caveat 6 reviews mention this

Staffing and communication problems

Many reviews point to staffing shortages and communication gaps that made it hard to get answers.

Several reviewers mention being understaffed, with families describing situations where nurses did not seem available when help was needed. Communication is another repeated issue: one family said they went days without receiving updates, and another described having to flag down staff to reach a loved one’s room. Even when some individual employees were described positively, multiple reviews still describe a pattern where families had to stay constantly involved to get resolution.

common 5 reviews mention this

Physical therapy gets praise

Physical therapy and rehab support are the clearest bright spot in the reviews.

Reviews repeatedly single out rehab therapy as a strength, with some families describing professional PT/OT teams and meaningful progress. One reviewer said therapy staff were always upbeat and encouraging, while another praised PT/OT for helping with a new and confusing situation. There are also critical comments about missed or delayed therapy, but overall rehab therapy appears to be the most consistently positive care-related area.

caveat 5 reviews mention this

Food quality draws criticism

Food quality is a frequent point of dissatisfaction, including concerns about processing and serving temperature.

Multiple residents and families describe food as unappealing or poorly handled, with comments about it being processed, served cold, or simply not meeting dietary needs. One review also describes a desire to get food elsewhere because the on-site meals were disappointing. While a small number of reviews are more neutral or positive overall, the food comments are consistently negative among the strongest accounts.

caveat 3 reviews mention this

Costs feel high for services

Several reviews describe high out-of-pocket costs alongside dissatisfaction with care.

Some families mention private-pay pricing after insurance coverage ends, including a daily rate once progress slowed. Others describe large charges connected to the stay, including transportation and medication billing, while still feeling care needs were not met. One review also frames the overall experience as expensive relative to the support provided.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Types of Care

  • Day Program Day Program
  • Skilled Nursing Facility Skilled Nursing Facility

Transportation

  • Syracuse-Hancock International (7 miles away) Syracuse-Hancock International (7 miles away)

Nearby Places of Interest

Restaurants

  • Pfohl's Tavern (0.4 miles)
  • Gannon's Ice Cream (0.9 miles)
  • Luigi's Restaurant (0.9 miles)
  • McDonald's (1.6 miles)
  • Eleven Waters (2.8 miles)
  • John H Mulroy Civic Center (2.9 miles)
  • Strong Hearts Cafe (2.9 miles)

Pharmacies

  • Kinney Drugs (0.4 miles)
  • Walgreens (1.7 miles)
  • Kinney Drugs (2.1 miles)
  • Syracuse Community Pharmacy (2.4 miles)
  • Gifford & West Pharmacy (2.9 miles)
  • Walgreens (2.9 miles)
  • Wegmans (3.3 miles)

Physicians

  • Dr Anne Barash, MD (0.5 miles)
  • Orthopedics East (0.5 miles)
  • DeRoberts Plastic Surgery (1.6 miles)
  • Upstate University Hospital Community Campus (1.6 miles)
  • The Vision Center (2.1 miles)
  • Haxton Frances G MD (2.3 miles)
  • Syracuse Gastroentrological Associates (2.5 miles)

Hospitals

  • Specialists One Day Surgery (0.5 miles)
  • Upstate Golisano After Hours Care (1.6 miles)
  • Upstate University Hospital (1.6 miles)
  • Syracuse VA Medical Center (2.3 miles)
  • Suny Upstate Medical University University Hospital (2.4 miles)
  • Crouse Promptcare (2.5 miles)
  • Crouse Hospital: Human Resources (2.5 miles)

Places of Worship

  • Islamic Society of Central New York Mosque (1.9 miles)
  • Apostolic Church (3.3 miles)
  • St Elias Orthodox Church (3.5 miles)
  • May Memorial Unitarian Universalist Society (3.6 miles)
  • Holy Cross Church (3.8 miles)

Parks

  • Clark Reservation State Park (2.2 miles)
  • Clinton Square (3.3 miles)
  • Burnet Park (3.5 miles)

Transportation

  • Centro Transit Hub (2.7 miles)
  • Enterprise Rent-A-Car (3.5 miles)

Cafes

  • Cafe Kubal (3 miles)
  • Original Grain (3.1 miles)
  • Tous Les Jours (4 miles)
  • Starbucks (4.5 miles)

Frequently Asked Questions

Where is Loretto Rehab Ctr?

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