Loretto Rehab Ctr in Syracuse, NY

Pros

• Christy Ronk, Marissa (Nurse Practitioner), and Callie Rogers were wonderful, providing information about overall health, care, and treatment, with evident compassion.
• The PT and OT staff were always professional and kept everything upbeat.
• The staff across Administration, Nursing, and Maintenance were superb.
• The PT and OT staff worked miracles for the resident's recovery.
• The nurses were friendly and helpful, making the stay comfortable and satisfying.
• The 7th floor staff demonstrated genuine care and compassion for patients.
• Staff respectfully supported families during difficult times, staying by the bedside when needed.

Cons

• The staff are described as unprofessional and disrespectful, with the aunt's room left dirty and in need of retraining.
• The facility is severely understaffed, and much of the food is processed, with patients not adequately cared for.
• Residents are often left without help, and many are sent back home without proper treatment.
• Call bells go unanswered for long periods, leaving patients sitting for hours.
• There are reports of medication errors or unsafe handling of pills, raising safety concerns.
• Some residents are rough-handled by staff, and abuse by nurses has been alleged.
• The environment is dirty and unsanitary, with rooms not cleaned promptly and waste present.
• Administration is described as unprofessional, with poor communication and accountability.
• Families report neglect, missed vitals, and emotional distress from unresolved issues.
• Many reviews warn not to send loved ones there and urge the facility to be shut down.
• Billing and legal issues are cited, suggesting unfair charges and problematic practices.

Review

Loretto Rehab Center in Syracuse is best suited for seniors who need structured, short-term rehabilitation and for families willing to be actively involved in care decisions. The facility emphasizes therapy intensity, with PT and OT relative to daily schedules, and when staff on the floor coordinates well with relatives, meaningful functional gains can be made. This is not a place for passive care; outcomes depend on consistent therapy, timely response to needs, and a clear discharge plan. The strongest results arise when a dedicated team on a given floor stays aligned with family members. For those seeking a uniformly calm, consistently clean environment or a long-term, highly supervised setting, other options will typically deliver more reliability.

Those with ongoing needs for steady nursing oversight, predictable daily routines, reliable housekeeping, and dependable dining should consider alternatives. Families who cannot be present daily to advocate or who have had past experiences of neglect, medication errors, or poor communication should look elsewhere. Residents who require memory care or continuous monitoring may find the variability in care unsettling. In short, this is not the safest fit for someone who cannot tolerate gaps in attention or inconsistent staff reliability over the long haul.

The best-reported positives revolve around the therapy side and a subset of staff. The therapy department is regularly praised for professionalism and tangible progress, with therapists and aides hands-on about helping residents regain mobility. On several floors, nurses and a nurse practitioner are described as compassionate, capable, and communicative, providing important reassurance to families during transition. When therapy is on schedule and a core group of staff stay engaged, the overall experience can feel competent and supportive, especially for those prioritizing rehabilitation goals.

The downsides, however, arrive with alarming regularity. Under-staffing is a pervasive theme, leading to long call-bell waits, delayed assistance with basic tasks, and frequent reports of residents left in soiled conditions. Safety concerns surface with medication handling issues, including misidentified pills and gaps in routine administration. Food quality and meal service draw frequent complaints, with many residents receiving processed or cold meals. Management and front-office communication appear inconsistent, and families report uneven discharge planning and billing disputes. Across the board, there are accusations of neglect or mistreatment, which significantly erode trust in the facility's ability to protect vulnerable residents.

Ultimately, the therapy-based strengths do not fully offset the severity of the care gaps. For rehab to translate into lasting independence, reliability, safety, and daily attentiveness must be unwavering; at Loretto, too many stories describe interruptions to medications, unmet basic needs, and cleanliness failures. The result is a campus where progress can occur on good days, but where the risk of harm or disappointment is never far away. Families should prepare for a highly involved, sometimes contentious oversight role, and weigh whether the potential for meaningful rehabilitation justifies the daily realities described by many residents and their loved ones.

Decision guidance centers on setting strict expectations and monitoring. If proceeding with Loretto, treat the placement as a trial with guardrails: insist on a concrete, published PT/OT schedule, request assignment to a floor with documented staffing strength, and demand prompt call-bell responses, consistent pain management, and reliable medication reconciliation. Maintain meticulous notes, push for regular progress updates, and involve the ombudsman or patient advocate early if concerns arise. If the goal is a steadier, home-like environment with consistently attentive care, explore other Syracuse-area options with stronger staffing ratios and a demonstrated emphasis on resident-centered routines. If staying, expect active advocacy and constant communication to maximize safety and rehabilitation potential.

Restaurants

• Pfohl's Tavern (0.4 miles)
• Gannon's Ice Cream (0.9 miles)
• Luigi's Restaurant (0.9 miles)
• McDonald's (1.6 miles)
• Eleven Waters (2.8 miles)
• John H Mulroy Civic Center (2.9 miles)
• Strong Hearts Cafe (2.9 miles)

Pharmacies

• Kinney Drugs (0.4 miles)
• Walgreens (1.7 miles)
• Kinney Drugs (2.1 miles)
• Syracuse Community Pharmacy (2.4 miles)
• Gifford & West Pharmacy (2.9 miles)
• Walgreens (2.9 miles)
• Wegmans (3.3 miles)

Physicians

• Dr Anne Barash, MD (0.5 miles)
• Orthopedics East (0.5 miles)
• DeRoberts Plastic Surgery (1.6 miles)
• Upstate University Hospital Community Campus (1.6 miles)
• The Vision Center (2.1 miles)
• Haxton Frances G MD (2.3 miles)
• Syracuse Gastroentrological Associates (2.5 miles)

Hospitals

• Specialists One Day Surgery (0.5 miles)
• Upstate Golisano After Hours Care (1.6 miles)
• Upstate University Hospital (1.6 miles)
• Syracuse VA Medical Center (2.3 miles)
• Suny Upstate Medical University University Hospital (2.4 miles)
• Crouse Promptcare (2.5 miles)
• Crouse Hospital: Human Resources (2.5 miles)

Places of Worship

• Islamic Society of Central New York Mosque (1.9 miles)
• Apostolic Church (3.3 miles)
• St Elias Orthodox Church (3.5 miles)
• May Memorial Unitarian Universalist Society (3.6 miles)
• Holy Cross Church (3.8 miles)

Parks

• Clark Reservation State Park (2.2 miles)
• Clinton Square (3.3 miles)
• Burnet Park (3.5 miles)

Transportation

• Centro Transit Hub (2.7 miles)
• Enterprise Rent-A-Car (3.5 miles)

Cafes

• Cafe Kubal (3 miles)
• Original Grain (3.1 miles)
• Tous Les Jours (4 miles)
• Starbucks (4.5 miles)