Loretto Health And Rehabilitation Center in Syracuse, NY
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700 East Brighton Avenue, Syracuse, NY 13205
For more information about senior living options: (844) 490-3973
The staff on the 7th floor are wonderful, providing information about patients' health, care, and treatment with compassion. They explain what to expect and show care and compassion; they are kind and encouraging. The PT and OT staff are professional and keep everything upbeat. The nursing and physician assistant staff are awesome and advocate for residents' care. There are decent and caring staff members who go above and beyond to help residents. The therapy department is a bright spot, with wonderful therapists. The staff communicate well with families, providing timely updates and seeking permission for changes.
The staff are unprofessional and disrespectful, and the aunt's room was dirty. The facility is understaffed and patients aren't cared for adequately; nurses are no help. Physical therapy isn't provided on weekends, leaving some patients unhappy with their care. It is described as the worst place to send a loved one, with abuse or neglect reported by some staff. Rooms are filthy, bathrooms dirty, and residents are left in soiled clothes or waste for hours. There have been incidents of withholding medications and lack of monitoring, risking patient safety. Call bells go unanswered for hours, leaving residents waiting for help. Meals are poorly prepared, served cold, and sometimes wrong or insufficient; food quality is rated very poorly. Administration and management are viewed as unprofessional and uncaring, contributing to overall poor care. Communication with families is inconsistent, with many reports of missed updates and poor responsiveness.Loretto Health and Rehabilitation Center in Syracuse is best suited for families that will stay actively involved and demand consistent oversight, especially for short-term rehabilitation or transition care. It can serve residents who need an intensive PT/OT focus and are able to tolerate the realities of a large, busy facility. The rehabilitation emphasis can yield real progress when staffing aligns with patient needs, and some private rooms offer a degree of comfort and privacy. However, the obvious expectation is that family members will drive accountability for safe medication practices, timely assistance, and daily cleanliness in a setting that often struggles to deliver consistently.
Those who should consider alternatives are clear. Anyone with high safety risks - frequent falls, complex medical regimens, or cognitive impairment requiring constant supervision - will likely encounter ongoing gaps in care. Families that cannot commit to near-daily monitoring, or who expect reliable, timely med administration and call-bell responsiveness, will find the experience highly frustrating and potentially unsafe. In short, this is not a hands-off option; it requires a proactive, persistent advocate to navigate the system and push for essential standards.
On the upside, certain staff members and teams stand out. Several reviewers point to caring nurses, a capable NP, and a therapy staff that delivers meaningful rehab when available. The presence of long-tenured employees contributes to moments of reliable communication and consistent interaction, and hospice or palliative care experiences at times reveal a level of compassion that can be transformative for families facing end-of-life decisions. When a resident forms a rapport with a small group of dedicated caregivers, the day-to-day experience can feel manageable and even supportive.
Yet the negative threads run through the majority of accounts. Chronic understaffing translates into delayed care, infrequent assistance, and meals that are inconsistent or poorly timed. Call bells and patient requests frequently go unanswered for extended periods, and some reviews describe rooms that are not clean or properly maintained. Medication errors and lapses in monitoring are recurring concerns, alongside a pattern of subpar food quality and service. There are serious allegations of mistreatment and neglect in several stories, and administrators are repeatedly cited as slow to respond, creating a climate of mistrust and fear. The consistency and severity of these reports overwhelm any positive anecdotes.
Do the pros offset the cons? In practical terms, they do not. The existence of capable therapy teams and some compassionate frontline staff can produce meaningful rehabilitation and occasional moments of relief, but the systemic issues - understaffing, inconsistent accountability, fractured communication, and hygiene and safety lapses - erode the overall quality of life and safety for residents. The positive experiences of a few individuals cannot counterbalance the broad, well-documented risk of neglect and harm described in numerous reviews. For most families, the risk-to-benefit calculation favors facilities with stronger staffing models and more dependable daily care.
When evaluating this center, demand hard data and clear guarantees. Request floor-by-floor staffing ratios, per-shift medication protocols, and a concrete plan for timely call-bell response. Ask for a transparent process to escalate concerns, including direct access to floor managers and the therapy team. Visit unannounced at different times of the day to observe meals, housekeeping, and med administration; speak with the ombudsman and state inspectors if possible; and review recent inspection results. If proceeding, insist on a short, clearly defined trial period with explicit exit criteria. In most cases, families are better off pursuing alternatives that offer more reliable oversight, stronger nursing care, and consistently respectful treatment of residents.
583 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Syracuse-Hancock International (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Loretto Health And Rehabilitation Center in Syracuse, NY is a vibrant and welcoming assisted living community offering a wide range of amenities and care services to meet the diverse needs of its residents.
The center boasts a variety of amenities aimed at promoting comfort, convenience, and entertainment. Residents can enjoy visiting the beauty salon for grooming needs or unwind while watching their favorite shows on cable or satellite TV. The community operated transportation ensures residents can easily access nearby attractions, appointments, and events. For those who want to stay connected digitally, there is a computer center with Wi-Fi/high-speed internet.
Meals at Loretto Health And Rehabilitation Center are an enjoyable experience with a spacious dining room offering restaurant-style dining. Special dietary restrictions are accommodated to ensure every resident's nutritional needs are met. Additionally, residents can take advantage of the kitchenette in their fully furnished rooms for added convenience.
Residents have numerous opportunities for leisure and socialization within the community. They can engage in various activities such as gaming in the recreation room or indulging in a good book from the small library. Wellness is also prioritized through access to a fitness room and wellness center. Scheduled daily activities cater to different interests, with resident-run activities ensuring a sense of ownership and engagement.
Care services at Loretto Health And Rehabilitation Center are designed to provide round-the-clock support and assistance. A 24-hour call system and supervision offer peace of mind for residents and their families. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is available to ensure proper administration, while meal preparation follows special dietary restrictions including diabetes diets.
The location of Loretto Health And Rehabilitation Center offers proximity to various amenities that enhance residents' quality of life even further. Nearby cafes allow residents to enjoy coffee or meals out with friends or family members who visit them regularly. Parks provide beautiful outdoor spaces for relaxation or walks amid nature. Pharmacies and physicians are conveniently located to meet healthcare needs, ensuring easy access to medications and medical consultations. Restaurants offer diverse dining options, while transportation arrangements make it convenient for residents to reach these places. Places of worship nearby provide spiritual fulfillment, and hospitals in the area ensure prompt healthcare if needed.
Overall, Loretto Health And Rehabilitation Center provides a comfortable and enriching assisted living community where residents can enjoy a high quality of life with an array of amenities, personalized care services, engaging activities, and convenient access to nearby amenities and services.
Loretto Health And Rehabilitation Center is located at 700 East Brighton Avenue, Syracuse, NY 13205 in Onondaga County, New York
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Interior
Building
Architecture
Trees
Windows
Dining
Entrance
Healthcare
