Loretto Health And Rehabilitation Center

Pros

• The staff at Loretto Health and Rehabilitation Center are described as caring and knowledgeable about working with the elderly.
• Communication from the facility to family members is praised, with regular updates on residents' well-being.
• Residents enjoy a beautiful view from their rooms, contributing to a pleasant living environment.
• Many staff members have long tenures at the facility, indicating stability and experience in care provision.
• The physical therapy services received positive feedback for their effectiveness and quality of care provided to residents.
• Some family members express satisfaction with the cleanliness of their loved ones' rooms and overall maintenance of the facility.

Cons

• Patients frequently had to scream for help to get any attention from the staff.
• The facility was described as filthy, with residents often left in soiled conditions for extended periods.
• Staff members were reported as rude, uncaring, and dismissive of residents' needs.
• Communication from management regarding patient care was inconsistent and inadequate.
• Residents experienced neglect, with some left in bed for long durations without assistance or care.
• There were reports of overcrowding and understaffing, leading to a lack of personalized attention for patients.
• Many families felt that their loved ones were ignored and forgotten, resulting in distressing situations.
• There were serious concerns about hygiene, with inadequate cleaning protocols observed within the facility.
• Emergency contacts were not informed about critical changes in patients’ conditions or care plans.
• Overall, many reviewers expressed that they would not recommend the facility due to the poor quality of care provided.

Review

The reviews for Loretto Health and Rehabilitation Center present a stark contrast between the experiences of different families, but a significant number lean toward overwhelmingly negative assessments. Several reviewers described their encounters with unclean conditions, inadequate staff support, and lack of proper medical care for their loved ones. They voiced concerns about the facility's ability to provide basic hygiene and comfort, leading to distressing situations where patients were left in soiled clothing or unhygienic conditions. One review emphasized how family members felt compelled to practically live at the facility just to ensure their loved one received minimal care, revealing a deep-seated fear that without daily intervention from family members, their relatives would be neglected.

Many reviewers criticized the lack of responsiveness among the nursing and administrative staff. Instances were reported where patients had to shout for help simply to get attention from caregivers. In one particularly alarming report, a patient's bed was found soaked in urine, with an adult diaper filled with feces—a situation exacerbated by staff ignoring the specific requests of families regarding personal care items. Such neglect not only violated basic standards of care but also raised questions about staff training and awareness of patient needs. The general sentiment expressed by these reviewers was one of frustration; they often felt ignored or encountered dismissive attitudes from both nurses and management when trying to advocate for their loved ones.

Conversely, there were some positive experiences noted at Loretto Health and Rehabilitation Center as well. A few families praised certain staff members who demonstrated compassion and dedication towards residents. One reviewer shared positive feedback about communication transparency regarding their elderly relative's health status—highlighting that consistent updates helped foster trust in the care being provided. These accounts suggest that while there are isolated incidents of commendable service at Loretto, they appear overshadowed by systemic issues related to staffing shortages and inadequate patient-to-staff ratios.

However, even those expressing satisfaction with specific aspects lamented overall shortcomings within the institution itself. Many indicated that despite having good rapport with individual caregivers or therapists, broader structural problems continued to undermine quality care—particularly concerning overall cleanliness and hygiene practices within the facility. Reviewers conveyed disappointment over what they perceived as a lack of prioritization concerning patients’ dignity; instances where residents were left unattended for long periods further exemplified this point.

Moreover, some reviewers shed light on serious health declines experienced by their relatives during their tenure at Loretto. One individual recounted how their father’s condition deteriorated drastically after just two weeks in rehabilitation—resulting in hospitalization shortly thereafter due largely to neglectful treatment received while under the center’s supervision. Another described how her sister faced severe complications following surgery due partly to leaking colostomy bags that went unaddressed for hours—culminating in critical dehydration requiring emergency medical intervention.

Ultimately, the overwhelming conclusion drawn from these reviews is clear: Loretto Health and Rehabilitation Center has become synonymous with distressingly poor caregiving practices as reflected through numerous testimonials from concerned family members advocating for better support systems within such facilities. While there may be pockets of dedicated staff striving amidst challenging working conditions compounded by understaffing issues—the prevailing pattern suggests an urgent need for improved oversight regarding resident care standards across all levels at this location if it hopes to regain trust from families relying on its services for vulnerable loved ones needing compassionate rehabilitation support.

Restaurants

• Pfohl's Tavern (0.4 miles)
• Gannon's Ice Cream (0.9 miles)
• Luigi's Restaurant (0.9 miles)
• McDonald's (1.6 miles)
• Eleven Waters (2.8 miles)
• John H Mulroy Civic Center (2.9 miles)
• Strong Hearts Cafe (2.9 miles)

Pharmacies

• Kinney Drugs (0.4 miles)
• Walgreens (1.7 miles)
• Kinney Drugs (2.1 miles)
• Syracuse Community Pharmacy (2.4 miles)
• Gifford & West Pharmacy (2.9 miles)
• Walgreens (2.9 miles)
• Wegmans (3.3 miles)

Physicians

• Dr Anne Barash, MD (0.5 miles)
• Orthopedics East (0.5 miles)
• DeRoberts Plastic Surgery (1.6 miles)
• Upstate University Hospital Community Campus (1.6 miles)
• The Vision Center (2.1 miles)
• Haxton Frances G MD (2.3 miles)
• Syracuse Gastroentrological Associates (2.5 miles)

Hospitals

• Specialists One Day Surgery (0.5 miles)
• Upstate Golisano After Hours Care (1.6 miles)
• Upstate University Hospital (1.6 miles)
• Syracuse VA Medical Center (2.3 miles)
• Suny Upstate Medical University University Hospital (2.4 miles)
• Crouse Promptcare (2.5 miles)
• Crouse Hospital: Human Resources (2.5 miles)

Places of Worship

• Islamic Society of Central New York Mosque (1.9 miles)
• Apostolic Church (3.3 miles)
• St Elias Orthodox Church (3.5 miles)
• May Memorial Unitarian Universalist Society (3.6 miles)
• Holy Cross Church (3.8 miles)

Parks

• Clark Reservation State Park (2.2 miles)
• Clinton Square (3.3 miles)
• Burnet Park (3.5 miles)

Transportation

• Centro Transit Hub (2.7 miles)
• Enterprise Rent-A-Car (3.5 miles)

Cafes

• Cafe Kubal (3 miles)
• Original Grain (3.1 miles)
• Tous Les Jours (4 miles)
• Starbucks (4.5 miles)