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The Bernardine in Syracuse, NY

The Bernardine is an assisted living and memory care community in Syracuse, NY.

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The Bernardine in Syracuse, NY

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  • Interior

    A spacious kitchen with wooden cabinets and a clean, open layout.

  • Trees

    A serene winter landscape with snow-covered trees and a quiet town under an overcast sky.

  • Dining

    A colorful plate featuring seasoned rice, sautéed vegetables, and a soft tortilla.

  • Landscaping

    An urban apartment building with outdoor seating and greenery.

  • Bathroom

    A clean and simple bathroom with a toilet, sink, and shelves.

  • Aerial View

    A serene winter landscape showcasing a town blanketed in snow under an overcast sky.

  • Coffee Station

    A cozy breakfast table filled with an array of delicious foods and beverages.

  • Vegetables

    A colorful plate featuring rice mixed with herbs, accompanied by pieces of bread and vibrant purple vegetables.

417 Churchill Avenue, Syracuse, NY 13205

For more information about senior living options: (866) 208-4318

3.3 from 47 reviews
5 stars
11
4 stars
12
3 stars
12
2 stars
5
1 stars
7

Overall Review of The Bernardine

common 3 reviews mention this

Staff assistance can feel thorough

Residents and families describe staff who check in and handle day-to-day needs.

Some reviews describe staff as conscientious, thorough, and helpful—especially during the move-in and coordination process. A resident also mentions having check-ins and pull cords available, and another review says they received immediate access to medical assistance. At the same time, other reviews raise serious concerns about staff behavior and competence, so experiences are not consistent across residents.

caveat 4 reviews mention this

Medication and support raise concerns

Multiple reviews raise concerns about medication accuracy and follow-through.

Several reviews describe medication problems, including wrong doses and medication errors. Families also report difficulty getting support when they reach out, with unanswered phone calls and missed doctor’s appointments. Others add complaints about disrespectful treatment, which compounds concerns about how support is delivered.

caveat 4 reviews mention this

Food quality is mixed to negative

Food is a repeated concern, even though some residents liked it.

Dining experiences vary: one family says the food in the rehab unit was loved and the dining area looked clean and good. Other reviewers are much harsher, calling meals terrible or food horrendous, and saying a loved one stopped wanting to eat because of quality. For someone choosing based on meals, the reviews suggest there’s significant inconsistency.

  • A colorful plate featuring seasoned rice, sautéed vegetables, and a soft tortilla.
  • A colorful plate featuring rice mixed with herbs, accompanied by pieces of bread and vibrant purple vegetables.
  • A cozy breakfast table filled with an array of delicious foods and beverages.
caveat 3 reviews mention this

Elevators create big delays

Slow, limited elevators are a recurring problem for daily movement.

Multiple reviews point to elevator availability and speed as a major day-to-day frustration. One comment notes there are many floors but only two slow elevators, and that waits can be painful for residents and visitors. Another review adds that elevator delays are especially noticeable during move-ins or construction when an elevator may be unavailable.

caveat 3 reviews mention this

Privacy is not consistent

Privacy concerns show up alongside residents who enjoy independence.

Some reviews describe a lack of privacy, including people entering apartments without knocking and staff leaving doors open while residents are sleeping or not home. Another review also notes a physical lack of privacy. On the positive side, at least one resident says they enjoy their privacy and level of independence, suggesting outcomes may differ depending on the situation and unit.

differentiator 2 reviews mention this

Medicaid/SSI and private apartments

Residents/families mention Medicaid or SSI options and private apartment living.

Two reviews highlight financial-fit as a reason they chose the community, citing Medicaid-subsidized assisted living and acceptance of SSI. Those same reviews also emphasize that residents have their own apartment rather than shared-room living, which helps families plan around the resident bringing personal belongings. No detailed pricing numbers were provided in the reviews themselves, but these comments suggest the community can be an option for specific payment situations.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 148 resident community capacity 148 resident community capacity
  • 1-bedroom apartments 1-bedroom apartments
  • Studio apartments Studio apartments

Types of Care

  • Assisted Living Assisted Living
  • Memory Care Memory Care
  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beautician on-site Beautician on-site
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Laundry Laundry
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Party space Party space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Syracuse-Hancock International (7 miles away) Syracuse-Hancock International (7 miles away)
  • Community operated transportation Community operated transportation
  • Transportation & parking Transportation & parking
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Arts and crafts Arts and crafts
  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Games Games
  • Live musical performances Live musical performances
  • Planned day trips Planned day trips
  • Religious services Religious services
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities
  • Wii bowling Wii bowling

Languages Spoken

  • English English

Videos

Nearby Places of Interest

Restaurants

  • Pfohl's Tavern (0.5 miles)
  • Gannon's Ice Cream (0.8 miles)
  • Luigi's Restaurant (0.8 miles)
  • McDonald's (1.8 miles)
  • Eleven Waters (2.6 miles)
  • John H Mulroy Civic Center (2.6 miles)
  • Strong Hearts Cafe (2.7 miles)

Pharmacies

  • Kinney Drugs (0.7 miles)
  • Walgreens (1.7 miles)
  • Kinney Drugs (2 miles)
  • Syracuse Community Pharmacy (2.1 miles)
  • Gifford & West Pharmacy (2.6 miles)
  • Walgreens (2.7 miles)
  • Wegmans (3.1 miles)

Physicians

  • Dr Anne Barash, MD (0.7 miles)
  • Orthopedics East (0.7 miles)
  • Upstate University Hospital Community Campus (1.4 miles)
  • DeRoberts Plastic Surgery (1.5 miles)
  • The Vision Center (1.9 miles)
  • Haxton Frances G MD (2.1 miles)
  • Syracuse Community Health Center Incorporated, Infectious Diseases Department (2.2 miles)

Hospitals

  • Specialists One Day Surgery (0.8 miles)
  • Upstate Golisano After Hours Care (1.4 miles)
  • Upstate University Hospital (1.5 miles)
  • Syracuse VA Medical Center (2 miles)
  • Suny Upstate Medical University University Hospital (2.1 miles)
  • Crouse Promptcare (2.2 miles)
  • Crouse Hospital: Human Resources (2.2 miles)

Places of Worship

  • Islamic Society of Central New York Mosque (1.7 miles)
  • Apostolic Church (3.1 miles)
  • St Elias Orthodox Church (3.3 miles)
  • May Memorial Unitarian Universalist Society (3.6 miles)
  • Holy Cross Church (3.8 miles)

Transportation

  • Centro Transit Hub (2.4 miles)
  • Enterprise Rent-A-Car (3.3 miles)

Parks

  • Clark Reservation State Park (2.5 miles)
  • Clinton Square (3 miles)
  • Burnet Park (3.2 miles)

Cafes

  • Cafe Kubal (2.7 miles)
  • Original Grain (2.8 miles)
  • Tous Les Jours (3.8 miles)

Frequently Asked Questions

What floor plans and room types does The Bernardine offer?
Where is The Bernardine?
Does The Bernardine provide care for residents with dementia or Alzheimer's disease?
What photos are available for The Bernardine in Syracuse, New York?

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