The Bernardine

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  • Interior

    A spacious kitchen with wooden cabinets and a clean, open layout.

  • Trees

    A serene winter landscape with snow-covered trees and a quiet town under an overcast sky.

  • Dining

    A colorful plate featuring seasoned rice, sautéed vegetables, and a soft tortilla.

  • Landscaping

    An urban apartment building with outdoor seating and greenery.

  • Bathroom

    A clean and simple bathroom with a toilet, sink, and shelves.

  • Aerial View

    A serene winter landscape showcasing a town blanketed in snow under an overcast sky.

  • Coffee Station

    A cozy breakfast table filled with an array of delicious foods and beverages.

  • Vegetables

    A colorful plate featuring rice mixed with herbs, accompanied by pieces of bread and vibrant purple vegetables.

The Bernardine

417 Churchill Avenue, Syracuse, NY 13205

For more information about senior living options: (844) 490-3973

2.6 from 12 reviews
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Assisted Living Memory Care Skilled Nursing Facility

Overall Review of The Bernardine

Pros

  • pro The Bernardine offers spacious and clean rooms with large windows that let in natural light.
  • pro Residents have access to a variety of activities, including bingo and arts and crafts.
  • pro The dining area is well-maintained, and residents have enjoyed the food provided at the facility.
  • pro Staff members are described as conscientious and thorough in their care.
  • pro The facility is conveniently located near family members and other amenities, making it easy for visits and support.
  • pro The application process was helpful, with staff providing a checklist to ensure everything was in order.
  • pro Residents benefit from direct access to medical assistance and regular monitoring by staff.
  • pro The outdoor areas are safe and inviting, allowing residents to relax outside when they choose.

Cons

  • pro The hallways stink of urine, and the staff is slow to replace light bulbs.
  • pro The quality of meals is terrible, leading some residents to stop eating.
  • pro Staff members are incompetent and disrespectful towards residents, treating them as if they have no rights to their care.
  • pro Medication errors occur frequently, resulting in missed doctor appointments and incorrect dosages.
  • pro The turnover rate for staff is horrendous, affecting the consistency of care provided.
  • pro Reports of rudeness from aides persist, making it challenging for residents to get proper assistance.
  • pro Elevators are slow and insufficient for the number of floors, creating significant wait times that could pose safety risks during emergencies.
  • pro Residents do not receive timely help for essential needs like meals or personal care tasks such as showers.

Review

The Bernardine: A Mixed Bag of Experiences in Assisted Living

The Bernardine, an assisted living facility, presents a complex picture through the experiences shared by families and residents alike. While some praise the location's proximity to family and commend its spacious accommodations, others express deep dissatisfaction with the quality of care and services provided. Reviews reflect a wide range of sentiments that highlight both positive aspects and significant concerns about the facility.

Many reviewers have noted the spaciousness and cleanliness of individual rooms within The Bernardine. Residents appreciate features such as pull cords for emergencies, easy access to medical assistance, and well-organized dining facilities. One reviewer remarked positively on the dining area’s ambiance, describing it as clean and pleasant while emphasizing that their loved one enjoyed the meals offered at a nearby rehab unit prior to moving in. Tour guides like Max were also lauded for their thoroughness and kindness during initial visits, leaving potential residents hopeful about what The Bernardine could offer.

However, contrasting these positive remarks are alarming complaints regarding cleanliness and staff professionalism. Multiple reviews mention unpleasant odors in common areas—specifically noting that hallways reeked of urine. This raises serious concerns about hygiene standards at the facility. Furthermore, disgruntled family members reported severe issues related to medication management, stating that incorrect dosages were frequently administered or that medications were overlooked entirely. Such negligence is particularly concerning for vulnerable populations who depend on accurate medication schedules for their health.

Staff conduct has also come under scrutiny in several testimonials. Families recounted instances where aides behaved rudely or dismissively toward residents. One account drew attention to an incident involving a resident who asked for food but went without dinner due to inadequate response from staff—a particularly distressing oversight given that this individual had diabetes. Reports of poor communication with case management compounded feelings of dissatisfaction; frustrated families expressed difficulty getting timely responses or resolutions to problems they raised concerning their loved ones' care.

In terms of accessibility within The Bernardine itself, many reviews criticized the limited number of elevators servicing a 20-floor building. Residents report experiencing lengthy waits—sometimes up to 10 minutes—especially when multiple occupants needed assistance simultaneously or when moving into new units generated additional elevator demand. This logistical hurdle not only causes frustration but poses serious safety risks should an emergency arise.

Despite these negative facets, there remain individuals who endorse The Bernardine based on personal experiences with relatives who received adequate care over extended periods. Some cited favorable interactions with attentive staff members while acknowledging minor inconveniences such as occasional delays in attending to daily needs like showering or small errands. Overall satisfaction appears heavily influenced by specific staff interactions and whether residents receive consistent support tailored to meet individual needs.

Ultimately, The Bernardine serves as an encapsulation of modern assisted living complexities—a blend of commendable facilities alongside critical shortcomings in care delivery and operational efficacy. While some families found refuge here for their loved ones amidst financial constraints or logistical challenges associated with placement decisions, others have left far less enthused about their experience—vowing never again to entrust their family members’ well-being under its roof. As prospective residents consider options at The Bernardine, they must weigh each element carefully against personal priorities related to comfort, care quality, and community support before making a final decision.

Features

Housing

  • 148 resident community capacity 148 resident community capacity
  • 1-bedroom apartments 1-bedroom apartments1-bedroom apartments are important for seniors because they provide a sense of independence, privacy, and autonomy while still offering the necessary space for comfortable living. These apartments allow seniors to maintain their own personal space and lifestyle preferences in a supportive community setting.
  • Studio apartments Studio apartmentsStudio apartments are important for seniors because they offer a smaller, more manageable living space that is easier to navigate and maintain as physical abilities decline. Additionally, studio apartments provide seniors with independence and privacy while still being part of a community that offers support and social opportunities.

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beautician on-site Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Laundry LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Party space Party spaceHaving access to party space is important for seniors as it provides opportunities for socialization, connection, and enjoyment. These spaces allow seniors to celebrate special occasions, host gatherings with friends and family, and participate in community events, enhancing their overall well-being and quality of life.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Syracuse-Hancock International (7 miles away) Syracuse-Hancock International (7 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation & parking Transportation & parkingTransportation and parking are vital for seniors as they offer access to essential services, activities, and social interactions. Reliable transportation options can help seniors maintain independence, stay connected within their community, and enjoy a higher quality of life. Additionally, convenient parking facilities ensure that seniors can easily access necessary resources and amenities without added stress or difficulty.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Arts and crafts Arts and craftsEngaging in arts and crafts activities provides seniors with a creative outlet, promotes cognitive function, enhances dexterity and fine motor skills, fosters social interaction, and boosts overall well-being and mental health.
  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Games GamesGames are an essential part of senior living as they help promote cognitive function, social interaction, and overall well-being. Playing games can improve memory, concentration, and decision-making skills while also providing a fun and engaging way to connect with others. Seniors who participate in games regularly tend to experience higher levels of satisfaction and happiness in their daily lives.
  • Live musical performances Live musical performancesLive musical performances can provide seniors with a sense of joy, nostalgia, and connection. Music has the power to evoke emotions and memories, improve mood and cognitive function, and foster social interaction among seniors. It can also serve as a form of therapy and stress relief for older adults, making it an important activity to include in senior living communities.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Religious services Religious servicesReligious services provide seniors with a sense of community, support, and spiritual fulfillment, which can improve their overall well-being and mental health. It also offers them opportunities for socialization and connection with others who share their beliefs.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
  • Wii bowling Wii bowlingWii bowling is important for seniors as it provides a fun and engaging way to stay active, socialize, and improve hand-eye coordination. It can help prevent isolation, boost mental well-being, and promote physical fitness in a safe and accessible manner.

Languages Spoken

  • English EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.

Description

The Bernardine in Syracuse, NY is an assisted living community that offers studio apartments for individuals seeking memory care or skilled nursing facility services. Residents can enjoy a range of amenities to enhance their daily lives, including a beautician on-site and access to a beauty salon. Cable or satellite TV is available in each apartment, and community-operated transportation is provided for outings and appointments.

For those who enjoy technology, there is a computer center with Wi-Fi/high-speed internet access. The dining room offers restaurant-style dining with meals prepared and served by the staff. Residents can also take advantage of housekeeping services, laundry facilities, and move-in coordination services.

Outdoor space and a garden provide opportunities for relaxation and enjoying nature. The community features various recreational areas including a fitness room and a gaming room. There is also party space available for special events or gatherings. A small library offers a quiet place to read or study.

Residents have private bathrooms in their apartments and access to a wellness center for all their healthcare needs. Transportation arrangements are available for non-medical purposes as well as transportation to doctors' appointments.

Care services include 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, assistance with transfers, medication management, diabetes diet support, meal preparation and service according to dietary restrictions, and mental wellness programs.

The Bernardine is committed to providing an active social life for residents by offering community-sponsored activities, fitness programs, games such as Wii bowling, live musical performances, planned day trips, religious services, resident-run activities, scheduled daily activities, and concierge services.

Located conveniently near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals; The Bernardine makes it easy for residents to access amenities outside the community while still ensuring they have all the care they need within the comfort of their living spaces.

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Nearby Places of Interest

Restaurants

  • Pfohl's Tavern (0.5 miles)
  • Gannon's Ice Cream (0.8 miles)
  • Luigi's Restaurant (0.8 miles)
  • McDonald's (1.8 miles)
  • Eleven Waters (2.6 miles)
  • John H Mulroy Civic Center (2.6 miles)
  • Strong Hearts Cafe (2.7 miles)

Pharmacies

  • Kinney Drugs (0.7 miles)
  • Walgreens (1.7 miles)
  • Kinney Drugs (2 miles)
  • Syracuse Community Pharmacy (2.1 miles)
  • Gifford & West Pharmacy (2.6 miles)
  • Walgreens (2.7 miles)
  • Wegmans (3.1 miles)

Physicians

  • Dr Anne Barash, MD (0.7 miles)
  • Orthopedics East (0.7 miles)
  • Upstate University Hospital Community Campus (1.4 miles)
  • DeRoberts Plastic Surgery (1.5 miles)
  • The Vision Center (1.9 miles)
  • Haxton Frances G MD (2.1 miles)
  • Syracuse Community Health Center Incorporated, Infectious Diseases Department (2.2 miles)

Hospitals

  • Specialists One Day Surgery (0.8 miles)
  • Upstate Golisano After Hours Care (1.4 miles)
  • Upstate University Hospital (1.5 miles)
  • Syracuse VA Medical Center (2 miles)
  • Suny Upstate Medical University University Hospital (2.1 miles)
  • Crouse Promptcare (2.2 miles)
  • Crouse Hospital: Human Resources (2.2 miles)

Places of Worship

  • Islamic Society of Central New York Mosque (1.7 miles)
  • Apostolic Church (3.1 miles)
  • St Elias Orthodox Church (3.3 miles)
  • May Memorial Unitarian Universalist Society (3.6 miles)
  • Holy Cross Church (3.8 miles)

Transportation

  • Centro Transit Hub (2.4 miles)
  • Enterprise Rent-A-Car (3.3 miles)

Parks

  • Clark Reservation State Park (2.5 miles)
  • Clinton Square (3 miles)
  • Burnet Park (3.2 miles)

Cafes

  • Cafe Kubal (2.7 miles)
  • Original Grain (2.8 miles)
  • Tous Les Jours (3.8 miles)

Frequently Asked Questions

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