The Bernardine in Syracuse, NY
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417 Churchill Avenue, Syracuse, NY 13205
For more information about senior living options: (844) 490-3973
The facilities were updated to look very good. The price was wonderful. The rooms were very spacious. It was very clean. They have immediate access to medical assistance. The dining area is very clean and very good. The staff were conscientious and thorough. The tour guide Max was wonderful.
The building is filthy. The hallways stink of urine. Some staff are rude and incompetent. Privacy is not protected; residents' apartments can be entered without knocking or permission. Meals are terrible. There are medication errors and mismanagement that harm residents. No one returns phone calls. There are only two slow elevators, causing long waits. Staff treat older residents as if they are stupid and have no rights to their care. The program has gone downhill and provides little to no support.The Bernardine in Syracuse is best suited for seniors who need assisted living support but want a private apartment and an affordable path that accepts Medicaid, with ready access to on-site medical help and dependable visitation from family. It's a practical option for those who see value in rehab-ready setup, routine nursing oversight, and the comfort of a familiar neighborhood setting, all without the burden of luxury pricing. Families should enter with the expectation that care quality will be uneven and that the core appeal is affordable access to services and a contained, apartment-style living environment rather than four-star amenities or polish.
That practicality comes with clear caveats. Alternatives should be considered for residents who prize airtight privacy, flawless medication safety, consistently responsive staff, and pristine cleanliness. The Bernardine's multi-story, busy campus can magnify privacy concerns - doors left open, rooms entered without knocking - and the hallways and public areas have, at times, conveyed a sense of neglect. For those whose loved ones require meticulous daily attention, highly predictable staffing, or a culture of zero tolerance for errors, other communities may deliver more peace of mind.
On balance, the strongest pros at The Bernardine are tangible: private, reasonably roomy apartments that have been updated, a clean and bright atmosphere, and the immediate availability of on-site medical support and rehab-oriented programming. The building's layout accommodates independent living alongside assisted services, and the campus supports routine activities, a dining area on each floor, and a transportation bus for errands and appointments. When these elements click, they provide meaningful value, especially for families dealing with Medicaid considerations and the desire to keep a loved one in a familiar Syracuse-adjacent setting.
Yet the most consequential drawbacks cannot be dismissed. Widespread concerns include inconsistent staff performance and turnover, reported medication errors, and uneven responsiveness to calls and requests. Critics describe rude or inattentive aides, and incidents where a resident's care plan did not translate into reliable execution. The food quality in some units has been described as subpar, and cleanliness issues - smells and perceived neglect in common areas - have appeared in multiple accounts. These clashes between resource limitations and resident needs are not trivial; they directly impact daily well-being and trust in the care team.
The building's physical realities compound the risk. A 20-floor layout with only two elevators creates chronic waits, especially when someone needs to move between floors for meals, activities, or medical visits. That bottleneck matters most for those with mobility challenges, wheelchair users, or in situations requiring urgent movement. The Bernardine's recent expansion added a second elevator tower, but reports consistently flag speed and accessibility as ongoing concerns. Prospective residents should map out floor placement, confirm elevator reliability, and ask for a concrete plan if an emergency arises.
In practical terms, families weighing The Bernardine should prioritize a structured intake conversation focused on medication management, staffing oversight, and privacy protections. Ask who is responsible for med administration, what safeguards exist to prevent dosage errors, how shifts are staffed, and what the escalation path looks like when concerns arise. Tour the living spaces with attention to cleanliness and noise, verify the cadence of housekeeping, and request candid access to current residents' experiences. Consider a documented plan for showers, personal routines, and privacy controls, and compare these safeguards against alternatives that may offer more consistent performance or different funding structures. In the end, The Bernardine can be a sensible, financially sensible option for Medicaid-eligible seniors seeking independence within a supported framework, provided families enter with clear expectations, rigorous questions, and a plan for ongoing oversight.
148 resident community capacity
1-bedroom apartments1-bedroom apartments are important for seniors because they provide a sense of independence, privacy, and autonomy while still offering the necessary space for comfortable living. These apartments allow seniors to maintain their own personal space and lifestyle preferences in a supportive community setting. Studio apartmentsStudio apartments are important for seniors because they offer a smaller, more manageable living space that is easier to navigate and maintain as physical abilities decline. Additionally, studio apartments provide seniors with independence and privacy while still being part of a community that offers support and social opportunities.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Party spaceHaving access to party space is important for seniors as it provides opportunities for socialization, connection, and enjoyment. These spaces allow seniors to celebrate special occasions, host gatherings with friends and family, and participate in community events, enhancing their overall well-being and quality of life.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Syracuse-Hancock International (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation & parkingTransportation and parking are vital for seniors as they offer access to essential services, activities, and social interactions. Reliable transportation options can help seniors maintain independence, stay connected within their community, and enjoy a higher quality of life. Additionally, convenient parking facilities ensure that seniors can easily access necessary resources and amenities without added stress or difficulty. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Arts and craftsEngaging in arts and crafts activities provides seniors with a creative outlet, promotes cognitive function, enhances dexterity and fine motor skills, fosters social interaction, and boosts overall well-being and mental health. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
GamesGames are an essential part of senior living as they help promote cognitive function, social interaction, and overall well-being. Playing games can improve memory, concentration, and decision-making skills while also providing a fun and engaging way to connect with others. Seniors who participate in games regularly tend to experience higher levels of satisfaction and happiness in their daily lives.
Live musical performancesLive musical performances can provide seniors with a sense of joy, nostalgia, and connection. Music has the power to evoke emotions and memories, improve mood and cognitive function, and foster social interaction among seniors. It can also serve as a form of therapy and stress relief for older adults, making it an important activity to include in senior living communities.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
Religious servicesReligious services provide seniors with a sense of community, support, and spiritual fulfillment, which can improve their overall well-being and mental health. It also offers them opportunities for socialization and connection with others who share their beliefs. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
Wii bowlingWii bowling is important for seniors as it provides a fun and engaging way to stay active, socialize, and improve hand-eye coordination. It can help prevent isolation, boost mental well-being, and promote physical fitness in a safe and accessible manner.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.The Bernardine in Syracuse, NY is an assisted living community that offers studio apartments for individuals seeking memory care or skilled nursing facility services. Residents can enjoy a range of amenities to enhance their daily lives, including a beautician on-site and access to a beauty salon. Cable or satellite TV is available in each apartment, and community-operated transportation is provided for outings and appointments.
For those who enjoy technology, there is a computer center with Wi-Fi/high-speed internet access. The dining room offers restaurant-style dining with meals prepared and served by the staff. Residents can also take advantage of housekeeping services, laundry facilities, and move-in coordination services.
Outdoor space and a garden provide opportunities for relaxation and enjoying nature. The community features various recreational areas including a fitness room and a gaming room. There is also party space available for special events or gatherings. A small library offers a quiet place to read or study.
Residents have private bathrooms in their apartments and access to a wellness center for all their healthcare needs. Transportation arrangements are available for non-medical purposes as well as transportation to doctors' appointments.
Care services include 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, assistance with transfers, medication management, diabetes diet support, meal preparation and service according to dietary restrictions, and mental wellness programs.
The Bernardine is committed to providing an active social life for residents by offering community-sponsored activities, fitness programs, games such as Wii bowling, live musical performances, planned day trips, religious services, resident-run activities, scheduled daily activities, and concierge services.
Located conveniently near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals; The Bernardine makes it easy for residents to access amenities outside the community while still ensuring they have all the care they need within the comfort of their living spaces.
The Bernardine offers 1-bedroom apartments and Studio apartments.
The Bernardine is located at 417 Churchill Avenue, Syracuse, NY 13205 in Onondaga County, New York
The Bernardine's 24-hour supervision ensures residents receive constant support and safety, which is crucial for individuals with dementia or Alzheimer's disease who may experience confusion or wandering. Assistance with activities of daily living, including bathing, dressing, and transfers, enhances residents' dignity while promoting independence in a secure environment. Meal preparation and service not only address nutritional needs but also create routine and familiarity, fostering a sense of stability. Medication management helps prevent potential health complications by ensuring timely and accurate dosing. Finally, a dedicated mental wellness program engages residents cognitively and socially, enhancing their quality of life through stimulation that can be particularly beneficial in managing symptoms associated with memory decline.
The Bernardine on seniors.fyi includes 8 photos including images showing dining, landscaping, bathroom, trees, vegetables, kitchen, interior, cabinets, and more.
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Interior
Trees
Dining
Landscaping
Bathroom
Aerial View
Coffee Station
Vegetables
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