Van Duyn Center For Rehabilitation And Nursing

Pros

• The nursing staff at Van Duyn is consistently praised for their kindness and professionalism, making residents feel comfortable during their stay.
• Many residents appreciate the concierge services, noting that staff members are attentive and genuinely care for their needs.
• Physical and occupational therapy teams receive high marks for encouraging recovery and providing excellent support.
• Housekeeping services are frequently commended for maintaining clean and tidy living spaces for residents.
• Residents express gratitude for the overall supportive environment at Van Duyn, often describing it as a welcoming place where they feel valued and cared for.

Cons

• The mother of the reviewer hated her experience at the facility due to horrible food and lack of prompt attention from staff.
• Aides often ignored resident calls for help, spending time on their phones instead.
• Residents were left to fend for themselves despite being nearly immobile, leading to feelings of neglect.
• There was a reported presence of cockroaches, indicating inadequate cleanliness and hygiene standards.
• Some residents faced delays in receiving meals, with breakfast served as late as 11 am and dinner at 10 pm on weekends.
• The facility was understaffed, with one aide responsible for up to 110 residents during night shifts.
• Several instances were reported where residents had to sit on commodes for extended periods due to staff unavailability.
• Social workers were described as ineffective, failing to provide adequate support or resources when needed.
• A review indicated that some staff members displayed unprofessional behavior by being rude and belittling towards residents.
• Despite complaints made to management regarding mistreatment, there was a lack of follow-up or resolution provided, leading the family member to seek relocation for their loved one.

Review

The reviews of Van Duyn Center for Rehabilitation and Nursing present a stark contrast between experiences reported by residents and their families—some highlighting commendable care and others criticizing systemic issues that compromise the dignity and safety of vulnerable patients. This facility has garnered both positive feedback for its medical staff, nursing, and therapy services, as well as severe criticism regarding staffing shortages, inadequate attention from aides, and poor food quality.

Many reviewers have praised the nursing team at Van Duyn. Residents frequently mentioned specific individuals—LPNs, RNs, and therapists—who provided compassionate care that made them feel safe and supported during their rehabilitation. The concierge service was also noted positively; many residents appreciated their availability and willingness to assist without needing to be prompted. For several individuals recovering from surgeries or managing chronic conditions, the encouragement from physical therapists helped restore their mobility and independence. Many expressed gratitude for services like housekeeping that maintained cleanliness in patients' rooms, contributing to a more comfortable environment.

Despite these positive accounts, numerous complaints illuminate troubling patterns related to staffing levels and care quality. Families of residents reported alarming incidents where loved ones received inadequate assistance—from being left unattended while immobile to experiencing long wait times for basic toileting needs. Some reviews described situations where aides were inattentive or even rude; one family member reported that their sister was belittled when she was unable to maintain control over her bodily functions due to her condition. Such experiences raise serious concerns about how staff attitudes can impact the dignity of those entrusted into the facility's care.

Food quality emerged as a common grievance among reviewers. Comments ranged from mentions of meals being served at improper times—or not at all—to complaints about the nutritional value of the meals provided. In some instances, residents with specific dietary requirements faced challenges regarding meal preparation that could lead to health complications if diets weren't followed correctly. These shortcomings seem indicative of broader issues within the organization’s operational structure that requires rectification.

Another critical aspect highlighted was the failure of external oversight bodies like state regulators in ensuring adequate standards are upheld within Van Duyn Center. One reviewer pointed out that despite reporting significant infestations—such as cockroaches—the state investigation efforts seemed ineffective or insufficiently responsive given the gravity of such allegations affecting resident living conditions.

In conclusion, while Van Duyn Center may offer commendable rehabilitation services through efficient nursing staff and dedicated therapy programs, significant gaps exist in personnel training, management oversight, food service quality, and overall resident care standards. Many families report distressing experiences regarding inadequate assistance for immobile residents or healthcare underperformance during critical moments. These mixed reviews suggest that potential new residents—and families seeking placement for older adults—should conduct thorough research before making an informed decision about whether this facility meets their expectations regarding comprehensive eldercare needs.

Hospitals

• Upstate Golisano After Hours Care (0.2 miles)
• Upstate University Hospital (0.2 miles)
• Specialists One Day Surgery (1.9 miles)
• Syracuse VA Medical Center (2.4 miles)
• Suny Upstate Medical University University Hospital (2.5 miles)
• Crouse Hospital: Human Resources (2.6 miles)
• Crouse Promptcare (2.6 miles)

Physicians

• Upstate University Hospital Community Campus (0.2 miles)
• DeRoberts Plastic Surgery (0.2 miles)
• Dr Anne Barash, MD (1.9 miles)
• Orthopedics East (1.9 miles)
• The Vision Center (2 miles)
• Syracuse Community Health Center Incorporated, Infectious Diseases Department (2.3 miles)
• University Surgical Associates (2.6 miles)

Restaurants

• Luigi's Restaurant (0.7 miles)
• Gannon's Ice Cream (0.7 miles)
• Pfohl's Tavern (1.2 miles)
• McDonald's (2.1 miles)
• Burger King (2.1 miles)
• Taco Bell (2.1 miles)
• McDonald's (2.2 miles)

Pharmacies

• Kinney Drugs (1.8 miles)
• Wegmans (2.1 miles)
• Syracuse Community Pharmacy (2.2 miles)
• Gifford & West Pharmacy (2.4 miles)
• Walgreens (2.9 miles)
• Kinney Drugs (3 miles)
• Walgreens (3.2 miles)

Places of Worship

• Apostolic Church (1.9 miles)
• St Elias Orthodox Church (2 miles)
• Islamic Society of Central New York Mosque (2.4 miles)
• May Memorial Unitarian Universalist Society (4.7 miles)

Parks

• Burnet Park (2.4 miles)
• Clinton Square (3 miles)
• Clark Reservation State Park (3.7 miles)

Transportation

• Centro Transit Hub (2.5 miles)
• Enterprise Rent-A-Car (3.1 miles)

Cafes

• Cafe Kubal (2.7 miles)
• Original Grain (2.8 miles)
• Tous Les Jours (4.7 miles)

Theaters

• Regal Destiny USA IMAX & RPX (4.2 miles)