Upstate University Hosp At Community General - TCU in Syracuse, NY

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  • Interior

    A comfortable waiting room featuring floral-patterned seating and a pleasant interior design.

  • Outdoors

    A serene view of the sky with clouds and trees alongside a parking lot.

  • Building

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  • Architecture

    A modern glass building surrounded by green grass and a bare tree under a clear blue sky.

  • Trees

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  • Landscaping

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  • Grass

    A modern glass-fronted building with the Upstate logo, surrounded by greenery and a clear blue sky.

  • Healthcare

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  • Road

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Upstate University Hosp At Community General - TCU in Syracuse, NY

4900 Broad Road, Syracuse, NY 13215

For more information about senior living options: (844) 490-3973

2.8 from 100 reviews
5 stars
38
4 stars
3
3 stars
4
2 stars
11
1 stars
44

Skilled Nursing Facility

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    Overall Review of Upstate University Hosp At Community General - TCU

    Pros

    • pro The nurses and doctors got patients in and out quickly and were great.
    • pro The staff were absolutely phenomenal and kind.
    • pro The orthopedic floor was excellent, and Kaylee was the best RN.
    • pro The staff on 4 West were the best they had ever encountered - friendly, responsive, and kind.
    • pro All the staff were respectful, kind, and friendly.
    • pro They saved lives, literally.
    • pro From check-in to check-out, the staff were friendly and efficient.
    • pro The emergency care was among the best, with quick service.
    • pro The nursing staff were fantastic.
    • pro The clinicians listened to concerns and validated them.

    Cons

    • pro They waited in limbo in the waiting room because no one told them their triage level.
    • pro Registration took 25 minutes and caused them to be late, with the hearing test bypassed as a result.
    • pro They faced long waits and a slow process in the ER.
    • pro The hospital was described as one of the worst in the area, with patients left waiting 5 to 8 hours for a bed.
    • pro The staff were rude and failed to provide updates, leaving patients unsure when they would be seen.
    • pro They waited hours for care and were given no straight answer about the wait time.
    • pro They observed unfair triage, with some patients seen while others waited unnecessarily.
    • pro The facility was dirty and poorly maintained, with concerns about cleanliness.
    • pro They experienced inadequate pain relief and poor communication due to hospital policy.

    Review

    This community is best suited for families pursuing high-skill inpatient care in a university hospital setting, especially when a planned surgery or complex inpatient stay is involved. The strongest case sits with units that regularly handle major procedures and post-operative recovery, where nurses, doctors, and allied staff can deliver organized, patient-centered care. In these settings, patients note clear explanations, attentive bedside manner, and coordinated teams who treat recovery as a collaborative process. Labor and delivery and postpartum care also emerge as standout experiences, with staff described as compassionate and professional. For families facing a scheduled operation or a difficult recovery trajectory, this campus can be a solid choice when the care plan is well defined and the right care teams are engaged.

    On the flip side, this hospital is not ideal for those who prize consistently swift emergency care or seamless, transparent communication in urgent moments. The ER environment appears to hinge on staffing levels and throughput, with many reviews highlighting long waits, sporadic updates, and perceived drift in the triage process. Some families report generous positive contact with certain nurses and physicians, but others describe prolonged uncertainty, repeated delays, and a sense that patients are not always kept informed about where they stand in the queue. For anyone whose main priority is rapid triage, immediate pain relief, or reliable bedside communication in acute distress, alternatives with shorter wait times and steadier flow may be a better fit.

    The most persuasive pros - dedicated frontline staff, capable clinicians in key units, and moments of standout care - do not fully offset the recurring, higher-visibility cons. When care happens, it often shines: clinicians who explain procedures well, nurses who demonstrate competence and warmth, and a team-driven approach to recovery on certain floors. Yet these strengths are inconsistent across departments and shifts, leaving families to weigh a good hospital experience on one visit against a frustrating one on another. Cleanliness and environment, while praised by some, are criticized by others, further complicating the decision for someone who must rely on predictable service during a stressful hospital stay.

    Major drawbacks are reinforced by disjointed communication, especially around discharge planning and case management. Several reviews describe case managers pushing patients toward facilities with problematic reputations, or failing to secure timely referrals and follow-through after hospitalization. The discharge process itself can feel abrupt or inadequately coordinated, leaving families scrambling to set up post-acute care or home arrangements. In the ER, the pattern of delays - often many hours without decisive updates - creates a sense of helplessness at a time when information and speed matter most. These gaps are not small irritants; they shape overall confidence in the system when urgent needs arise.

    For practical navigation, families should enter with a plan: identify an advocate to monitor wait times and push for timely updates, request direct communication with the admitting team, and be explicit about goals for the stay - pain control, imaging results, or definitive surgical plans. In elective or planned-care scenarios, confirm a clear care pathway with the surgeon, inpatient floor leadership, and case management, and ask for referrals to the most efficient routes for post-acute care. If ED or urgent issues surface, consider nearby alternatives for non-critical problems, and reserve this campus for specialized inpatient care where the care teams have demonstrated consistent proficiency.

    In sum, Upstate University Hosp at Community General ? TCU is a practical choice for families seeking advanced surgical and inpatient care delivered by capable, caring professionals, and for those who can tolerate the variability that comes with a busy, teaching hospital. It is less reliable as a default emergency option or as a place where the intake and discharge experience are consistently smooth and communicative. For families weighing options, this campus should be placed among the thoughtful, cautionary considerations: strong potential for excellent, delivered care in planned scenarios, but notable risk of prolonged waits and uneven communication in urgent or high-need moments. If urgent throughput and predictable ER service are paramount, a different facility should be explored; if the goal centers on a well-coordinated inpatient journey with skilled teams, this campus remains a credible, oft-successful path.

    Features

    Housing

    • 20 resident community capacity 20 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Syracuse-Hancock International (8 miles away) Syracuse-Hancock International (8 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Upstate University Hosp At Community General - TCU in Syracuse, NY is an assisted living community that offers a comfortable and supportive environment for seniors. The community provides a variety of amenities to ensure residents have everything they need for a fulfilling and enjoyable lifestyle.

    Each apartment is fully furnished and includes cable or satellite TV, a kitchenette, and Wi-Fi/high-speed internet. Housekeeping services are also provided to keep the apartments clean and tidy.

    Residents can enjoy delicious meals prepared by the community's dedicated dining staff in the restaurant-style dining room. Special dietary restrictions can be accommodated to ensure each resident's individual needs are met.

    The community offers a range of care services to support residents with their daily activities. This includes 24-hour supervision, assistance with bathing, dressing, and transfers. Medication management is also available to help residents stay on track with their medications.

    To promote mental wellness and socialization, there are scheduled daily activities and resident-run programs for all residents to participate in. A small library is available for those who enjoy reading, and outdoor spaces such as gardens provide opportunities for relaxation and fresh air.

    For convenience, there are two cafes nearby where residents can grab a coffee or snack, as well as several parks for enjoying nature. Pharmacies, physicians' offices, restaurants, places of worship, theaters, transportation options, and hospitals are all located conveniently close by.

    Overall, the Upstate University Hosp At Community General - TCU in Syracuse offers a safe and comfortable environment with personalized care services and amenities to support seniors in their daily lives.

    Nearby Places of Interest

    Hospitals

    • Upstate University Hospital (0 miles)
    • Upstate Golisano After Hours Care (0 miles)
    • Specialists One Day Surgery (2.1 miles)
    • Syracuse VA Medical Center (2.6 miles)
    • Suny Upstate Medical University University Hospital (2.7 miles)
    • Crouse Hospital: Human Resources (2.7 miles)
    • Crouse Promptcare (2.8 miles)

    Physicians

    • DeRoberts Plastic Surgery (0 miles)
    • Upstate University Hospital Community Campus (0.1 miles)
    • Dr Anne Barash, MD (2.1 miles)
    • Orthopedics East (2.1 miles)
    • The Vision Center (2.1 miles)
    • Syracuse Community Health Center Incorporated, Infectious Diseases Department (2.4 miles)
    • University Surgical Associates (2.7 miles)

    Restaurants

    • Luigi's Restaurant (0.8 miles)
    • Gannon's Ice Cream (0.8 miles)
    • Pfohl's Tavern (1.3 miles)
    • Burger King (2 miles)
    • Taco Bell (2.1 miles)
    • McDonald's (2.1 miles)
    • McDonald's (2.2 miles)

    Places of Worship

    • Apostolic Church (1.7 miles)
    • St Elias Orthodox Church (1.8 miles)
    • Islamic Society of Central New York Mosque (2.6 miles)

    Pharmacies

    • Kinney Drugs (2 miles)
    • Wegmans (2 miles)
    • Syracuse Community Pharmacy (2.3 miles)
    • Gifford & West Pharmacy (2.5 miles)
    • Walgreens (3.1 miles)
    • Kinney Drugs (3.2 miles)
    • Walgreens (3.3 miles)

    Parks

    • Burnet Park (2.4 miles)
    • Clinton Square (3.1 miles)
    • Clark Reservation State Park (3.8 miles)

    Transportation

    • Centro Transit Hub (2.6 miles)
    • Enterprise Rent-A-Car (3.2 miles)
    • Amtrak (4.8 miles)

    Cafes

    • Cafe Kubal (2.8 miles)
    • Original Grain (2.9 miles)

    Theaters

    • Regal Destiny USA IMAX & RPX (4.3 miles)

    Frequently Asked Questions

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