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Upstate University Hosp At Community General - TCU in Syracuse, NY

Upstate University Hosp At Community General - TCU is a nursing home community in Syracuse, NY.

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Upstate University Hosp At Community General - TCU in Syracuse, NY

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  • Interior

    A comfortable waiting room featuring floral-patterned seating and a pleasant interior design.

  • Outdoors

    A serene view of the sky with clouds and trees alongside a parking lot.

  • Building

    A modern commercial building under a clear blue sky, with cars parked in front and trees nearby.

  • Architecture

    A modern glass building surrounded by green grass and a bare tree under a clear blue sky.

  • Trees

    A view of a hotel building with trees and vehicles parked in the lot under a clear blue sky.

  • Landscaping

    A serene autumn scene showcasing a peaceful road lined with vibrant trees under a clear blue sky.

  • Grass

    A modern glass-fronted building with the Upstate logo, surrounded by greenery and a clear blue sky.

  • Healthcare

    Directional sign for Upstate facilities on a sunny day.

  • Road

    A picturesque rural intersection showcasing vibrant fall colors and a mix of charming houses.

  • Parking

    A sunny day at a parking lot with various vehicles parked outside a commercial building.

4900 Broad Road, Syracuse, NY 13215

For more information about senior living options: (866) 208-4318

2.8 from 120 reviews
5 stars
46
4 stars
4
3 stars
5
2 stars
14
1 stars
51

Overall Review of Upstate University Hosp At Community General - TCU

caveat 26 reviews mention this

Long ER waits are a frequent issue

Several residents report long emergency room waits before being seen or discharged.

Many residents describe emergency room delays ranging from several hours to more than half a day, sometimes with long waits for a bed, updates, or follow-up. A number of reviews also mention being kept in hallways or waiting rooms while symptoms persist. Even when the care afterward is described as good, the wait time is still called out as a key problem.

common 24 reviews mention this

Staff kindness comes through most

Residents frequently describe the staff as kind, responsive, and attentive.

Across multiple reviews, residents and families emphasize that nurses and doctors can be compassionate and patient, including when visits feel stressful or busy. Several reviews specifically credit staff for explaining what was happening, checking in often, and making patients feel more comfortable. Even critical reviews often still name at least some staff members as helpful and courteous.

common 4 reviews mention this

Food and diet support get praise

Dining staff and meals earn positive comments, especially for diet needs.

Some residents describe the food as good and note that dining staff can accommodate diet needs mentioned in their stay. Reviews also connect meal support with comfort during longer inpatient experiences. This aligns with the community offering restaurant-style dining and diet-related meal services in care.

caveat 3 reviews mention this

Cleanliness is mixed in reviews

A few residents raise concerns about cleaning and the condition of rooms.

While some reviews mention clean facilities, others describe rooms that felt dirty or not properly maintained. Complaints include visible mess in a room and dissatisfaction with cleaning staff attention. Those comments appear alongside experiences of delays, which can intensify frustration during a stay.

caveat 2 reviews mention this

Some interactions with security stand out

A small number of residents report problems with security or entry staff interactions.

Two reviews mention negative experiences at or near the emergency department entrance, including dismissive or inconsistent attitudes. These comments focus on bedside-adjacent interactions rather than clinical care itself. In other reviews, staff kindness is praised, suggesting experiences vary by situation and team member.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 20 resident community capacity 20 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Syracuse-Hancock International (8 miles away) Syracuse-Hancock International (8 miles away)

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Hospitals

  • Upstate University Hospital (0 miles)
  • Upstate Golisano After Hours Care (0 miles)
  • Specialists One Day Surgery (2.1 miles)
  • Syracuse VA Medical Center (2.6 miles)
  • Suny Upstate Medical University University Hospital (2.7 miles)
  • Crouse Hospital: Human Resources (2.7 miles)
  • Crouse Promptcare (2.8 miles)

Physicians

  • DeRoberts Plastic Surgery (0 miles)
  • Upstate University Hospital Community Campus (0.1 miles)
  • Dr Anne Barash, MD (2.1 miles)
  • Orthopedics East (2.1 miles)
  • The Vision Center (2.1 miles)
  • Syracuse Community Health Center Incorporated, Infectious Diseases Department (2.4 miles)
  • University Surgical Associates (2.7 miles)

Restaurants

  • Luigi's Restaurant (0.8 miles)
  • Gannon's Ice Cream (0.8 miles)
  • Pfohl's Tavern (1.3 miles)
  • Burger King (2 miles)
  • Taco Bell (2.1 miles)
  • McDonald's (2.1 miles)
  • McDonald's (2.2 miles)

Places of Worship

  • Apostolic Church (1.7 miles)
  • St Elias Orthodox Church (1.8 miles)
  • Islamic Society of Central New York Mosque (2.6 miles)

Pharmacies

  • Kinney Drugs (2 miles)
  • Wegmans (2 miles)
  • Syracuse Community Pharmacy (2.3 miles)
  • Gifford & West Pharmacy (2.5 miles)
  • Walgreens (3.1 miles)
  • Kinney Drugs (3.2 miles)
  • Walgreens (3.3 miles)

Parks

  • Burnet Park (2.4 miles)
  • Clinton Square (3.1 miles)
  • Clark Reservation State Park (3.8 miles)

Transportation

  • Centro Transit Hub (2.6 miles)
  • Enterprise Rent-A-Car (3.2 miles)
  • Amtrak (4.8 miles)

Cafes

  • Cafe Kubal (2.8 miles)
  • Original Grain (2.9 miles)

Theaters

  • Regal Destiny USA IMAX & RPX (4.3 miles)

Frequently Asked Questions

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