Wesley Gardens

Pros

• The staff at Wesley Gardens have been friendly and helpful during interactions with family members.
• The facility was clean, tidy, and nicely kept in the reception area.
• There were large and adequate rooms available for residents.
• The physical therapy staff were described as friendly by some residents.
• There seem to be a variety of activities offered for residents to participate in.
• Overall, some individuals found their experience at Wesley Gardens to be satisfactory.

Cons

• The facility is described as filthy, with dirty rooms and furniture.
• Staff members, aside from a few, are labeled as lazy and uncaring.
• Residents often wait an excessive amount of time for assistance after pressing call buttons.
• There are reports of poor food quality and terrible dining experiences.
• Some staff exhibit unprofessional behavior, including swearing and being inconsiderate towards residents' needs.
• One reviewer noted that the nursing staff was inattentive while enduring personal discomfort.
• Patients without family support are particularly vulnerable, leading to feelings of heartbreak regarding their care.
• Concerns were raised about delayed or nonexistent responses from staff when help was requested.

Review

Reviews about Wesley Gardens reveal a stark contrast in resident experiences, highlighting significant issues related to care quality, staff behavior, and overall facility conditions. While some visitors express relief and satisfaction with certain aspects of the rehabilitation services, others recount disturbing encounters that lead them to strongly advise against the facility.

On one hand, there are accounts from family members who have recently placed loved ones at Wesley Gardens. One reviewer shared their experience of a relative currently undergoing rehabilitation there. The family member appreciated the clean and well-kept reception area upon arrival, noting that communication with friendly staff had been largely positive despite limited interaction due to COVID-19 restrictions. They expressed hope for more updates regarding their mother's care plan but were still encouraged by the initial impressions of the environment and professional conduct of the aides they encountered.

In stark contrast, however, former residents paint a much grimmer picture of life within Wesley Gardens. A particularly alarming account captures the chaos and disarray faced by individuals residing there. One reviewer described an evacuation on Christmas Eve that led them from Rochester to Canandaigua under distressing circumstances; they left behind essential belongings without proper notice or assistance. Although ultimately relieved by the evacuation decision, this individual reported encountering lazy and inconsiderate aids while residing there. Accusations included aides ignoring call lights while absorbed in personal conversations or their phones, resulting in prolonged waits for basic assistance like using the bathroom—a situation so severe it led to humiliation for some residents.

The dissatisfaction extended beyond sheer neglect; descriptions of living conditions also alarmingly reflected unsanitary practices. Multiple reviewers noted filthy furniture and an overall lack of cleanliness throughout the facility. Instances where patients waited over two hours for urgent bathroom assistance raised serious concerns regarding staff presence and awareness of resident needs—indications of possible systemic failures in caregiving protocols. One former resident recounted an encounter with a nurse appearing ill while administering medication, which raises further questions about safety standards upheld at Wesly Gardens.

Food quality emerged as another significant point of contention—a common grievance reported among those impacted by their stay at the facility. Negative remarks included mentions of terrible meal options coupled with no hot water availability for residents needing bathing or hygiene assistance. This aspect not only highlights displeasure with dining services but could also have implications on residents' overall health outcomes if nutritional needs fail to be met adequately.

Despite these glaring problems highlighted across several reviews, not every account was entirely bleak. Some individuals did acknowledge positive interactions with physical therapists and specific aides who made sincere efforts to provide support during therapy sessions—showing that even within troubled environments, dedicated professionals continue to make a difference despite overarching systemic flaws present in care delivery.

Ultimately, these contradictory reviews underscore critical issues facing Wesley Gardens: serious concerns about staffing levels and responsiveness leading to neglectful care practices alongside reports reflecting minimal regard for sanitary living conditions could place vulnerable residents at risk. Families searching for reliable rehabilitative services should exercise diligence in researching facilities like Wesley Gardens thoroughly—taking heed of both glowing praises as well as deeply concerning criticisms before making such essential decisions regarding loved ones' care.

This area of Rochester, New York, offers a vibrant and diverse community with a variety of amenities within close proximity. With several restaurants, cafes, and pharmacies within walking distance, residents can easily access dining options and healthcare services. The presence of reputable hospitals like Strong Memorial Hospital and Highland Hospital ensures quality medical care is readily available. Additionally, the abundance of parks such as Martin Luther King Jr Memorial Park at Manhattan Square and Cobbs Hill Park provide opportunities for outdoor recreation and relaxation. Public transportation options like Amtrak make it convenient to travel around the city. The area also includes places of worship like Artisan Church for spiritual support and community engagement. Overall, this neighborhood offers a mix of convenience, healthcare facilities, recreational opportunities, and cultural diversity that may appeal to individuals considering senior living in the area.

Restaurants

• Half Pint Pub (0.3 miles)
• Jim's On Main (0.5 miles)
• Roc Brewing Co. (0.5 miles)
• Jines Restaurant (0.6 miles)
• Blu Wolf Bistro (0.6 miles)
• Hot Shots Indoor Beach Volleyball Club (0.7 miles)
• Rochester Public Market (0.8 miles)

Hospitals

• Strong Memorial Hospital (0.3 miles)
• Highland Hospital (1.6 miles)
• Strong Memorial Hospital - Cardiology (2.8 miles)
• James P Wilmot Cancer Center (2.8 miles)
• SMH Nicu (2.8 miles)
• Neuro ICU 8-1200 (2.9 miles)
• University Of Rochester Medical Center Surg/Path Lab (2.9 miles)

Cafes

• Locals Only (0.4 miles)
• Ugly Duck Coffee (0.5 miles)
• Java's Cafe (0.7 miles)
• New City Cafe (1.3 miles)
• 1872 Cafe (1.8 miles)
• Starbucks (2.6 miles)

Physicians

• Allergy & Rheumatology - Rochester/Alexander Park (0.5 miles)
• Imaging Center - Alexander Park (0.6 miles)
• Occupational Medicine Services (0.7 miles)
• Urmc Labs (1.2 miles)
• Culver Medical Group (1.2 miles)
• Highland Hospital Radiation/Oncology (1.6 miles)
• Pain Management Center (1.6 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Highland South Wedge Pharmacy (1 miles)
• Highland Hospital Pharmacy (1.5 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• Walgreens (2 miles)
• Southside Apothecary (2.1 miles)

Parks

• Martin Luther King Jr Memorial Park at Manhattan Square (0.7 miles)
• Cobbs Hill Park (1.1 miles)
• Durand Eastman Beach (1.1 miles)
• Highland Park (1.9 miles)
• Tryon Park (2.5 miles)

Transportation

• Amtrak (1.2 miles)

Places of Worship

• Artisan Church (1.4 miles)