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Wesley Gardens in Rochester, NY

Wesley Gardens is a nursing home community in Rochester, NY.

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Wesley Gardens in Rochester, NY

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3 Upton Park, Rochester, NY 14607

For more information about senior living options: (866) 208-4318

2.4 from 79 reviews
5 stars
21
4 stars
7
3 stars
4
2 stars
1
1 stars
46

Overall Review of Wesley Gardens

caveat 14 reviews mention this

Cleanliness concerns are common

Many residents describe the facility as unclean and poorly maintained.

Several reviews call out dirty rooms, sticky floors, and dirty bathrooms, with visitors describing unpleasant odors in hallways and common areas. A few residents specifically mention linens not being handled reliably and report seeing bugs or other cleanliness breakdowns. Even among the more positive notes, some families focus on the building being tidy and well-kept, suggesting cleanliness is uneven across experiences.

caveat 12 reviews mention this

Call bells and phone access fail

Multiple reviews describe delayed responses to call bells and trouble reaching staff by phone.

Residents and families frequently describe difficulty getting staff attention, including reports of call bells going unanswered for long stretches. Several reviews also mention phone and transfer problems, with relatives unable to get timely updates or reach the right station. A smaller set of reviewers describe smoother, more responsive communication, but the recurring theme is that families often had to wait too long for help.

caveat 10 reviews mention this

Care experiences vary widely

Reviews report both excellent care and serious neglect concerns.

Some families say their loved ones received compassionate, attentive nursing and therapy, while others describe severe neglect, including delays in basic care and safety concerns like falls. A number of negative reviews also mention communication gaps during care needs and follow-through issues with specific medical items or treatments. That split suggests outcomes may depend heavily on the unit, staffing on a given day, and individual circumstances.

common 11 reviews mention this

Staff compassion is a highlight

Many reviews specifically praise the staff’s kindness and attentiveness.

Several reviewers describe the staff as warm, helpful, and respectful, often mentioning that caregivers took time to listen and respond to individual needs. Positive accounts also highlight supportive therapy teams and staff who help families feel reassured during rehab or nursing stays. While other reviews raise serious concerns, the consistent counterweight is that many residents experienced genuinely caring interactions.

caveat 4 reviews mention this

Food feedback is mixed

Dining reviews are split between praise and complaints.

Some families say the food is excellent and that residents enjoy meals, including reports of positive food experiences during rehab. Other reviews describe meals as awful or terrible and mention missing items or dissatisfaction with weekend staffing affecting meal service. Dining appears to be inconsistent across visits and expectations.

common 4 reviews mention this

Activities and social time stand out

Residents and families mention activities and social opportunities.

Several reviews describe social engagement through activities and special moments like birthdays, with some families also appreciating the variety of day-to-day programming. Positive notes also reference residents participating in activities and having opportunities to connect with others. Even where other concerns are raised, activities are one of the areas some reviewers still remembered as a bright spot.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 200 resident community capacity 200 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Greater Rochester International (5 miles away) Greater Rochester International (5 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

This area of Rochester, New York, offers a vibrant and diverse community with a variety of amenities within close proximity. With several restaurants, cafes, and pharmacies within walking distance, residents can easily access dining options and healthcare services. The presence of reputable hospitals like Strong Memorial Hospital and Highland Hospital ensures quality medical care is readily available. Additionally, the abundance of parks such as Martin Luther King Jr Memorial Park at Manhattan Square and Cobbs Hill Park provide opportunities for outdoor recreation and relaxation. Public transportation options like Amtrak make it convenient to travel around the city. The area also includes places of worship like Artisan Church for spiritual support and community engagement. Overall, this neighborhood offers a mix of convenience, healthcare facilities, recreational opportunities, and cultural diversity that may appeal to individuals considering senior living in the area.

Restaurants

  • Half Pint Pub (0.3 miles)
  • Jim's On Main (0.5 miles)
  • Roc Brewing Co. (0.5 miles)
  • Jines Restaurant (0.6 miles)
  • Blu Wolf Bistro (0.6 miles)
  • Hot Shots Indoor Beach Volleyball Club (0.7 miles)
  • Rochester Public Market (0.8 miles)

Hospitals

  • Strong Memorial Hospital (0.3 miles)
  • Highland Hospital (1.6 miles)
  • Strong Memorial Hospital - Cardiology (2.8 miles)
  • James P Wilmot Cancer Center (2.8 miles)
  • SMH Nicu (2.8 miles)
  • Neuro ICU 8-1200 (2.9 miles)
  • University Of Rochester Medical Center Surg/Path Lab (2.9 miles)

Cafes

  • Locals Only (0.4 miles)
  • Ugly Duck Coffee (0.5 miles)
  • Java's Cafe (0.7 miles)
  • New City Cafe (1.3 miles)
  • 1872 Cafe (1.8 miles)
  • Starbucks (2.6 miles)

Physicians

  • Allergy & Rheumatology - Rochester/Alexander Park (0.5 miles)
  • Imaging Center - Alexander Park (0.6 miles)
  • Occupational Medicine Services (0.7 miles)
  • Urmc Labs (1.2 miles)
  • Culver Medical Group (1.2 miles)
  • Highland Hospital Radiation/Oncology (1.6 miles)
  • Pain Management Center (1.6 miles)

Pharmacies

  • CVS Pharmacy (0.7 miles)
  • Highland South Wedge Pharmacy (1 miles)
  • Highland Hospital Pharmacy (1.5 miles)
  • CVS Pharmacy (1.7 miles)
  • Walgreens (1.8 miles)
  • Walgreens (2 miles)
  • Southside Apothecary (2.1 miles)

Parks

  • Martin Luther King Jr Memorial Park at Manhattan Square (0.7 miles)
  • Cobbs Hill Park (1.1 miles)
  • Durand Eastman Beach (1.1 miles)
  • Highland Park (1.9 miles)
  • Tryon Park (2.5 miles)

Transportation

  • Amtrak (1.2 miles)

Places of Worship

  • Artisan Church (1.4 miles)

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