Wesley Gardens in Rochester, NY
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3 Upton Park, Rochester, NY 14607
For more information about senior living options: (844) 490-3973
Wesley Gardens is described as warm, welcoming, and well-maintained, with tidy rooms and helpful staff, and residents who seem genuinely happy. The physical therapy team (Lauren, Dave, and Princess) is praised for exceptional expertise, encouragement, and dedication. Front desk and admissions staff, such as Ranieda and Christine, are highlighted for warmth, professionalism, and making the process smooth and reassuring. The sixth-floor nursing and CNA staff are noted for treating residents with respect and dignity, listening, and meeting individual needs with patience. Families report peace of mind knowing their loved ones are in good, caring hands with a personal touch. The facility is described as clean and welcoming, with open, reassuring communication with families.
The facility is severely understaffed and at the bottom of Department of Health inspections. There are no return calls from administration, nursing, or social workers after numerous messages. Clothing and a CPAP machine have been lost more than once, and management allegedly does not care. There have been multiple falls with many not reported to families after discussions with management. There is no supervised meals for a choking-risk patient. Basic care, such as showers and brushing teeth, is not provided during long stays. The building, lobby, and staff are said to smell of marijuana, and staff are described as disinterested and rude. Reviews describe staff as lazy, rude, and unresponsive to call bells; the facility is described as not caring for residents. The place is portrayed as dangerous and in need of DOH intervention or shutdown; some call for it to be closed immediately. Accounts allege neglect and even harm, with residents left in waste, missed medications, and, in extreme cases, deaths.Wesley Gardens is best suited for families who will actively supervise care and who want rehabilitation services as a central feature. It is not a place for residents who require consistently reliable daily nursing, predictable safety, or proactive communication on a day-to-day basis. Across the reviews, there is a thread of meaningful warmth from a subset of therapists, social workers, and aides who connect with residents and families, and a few families report tangible progress in therapy and a sense of belonging. Still, the overall picture depends heavily on the floor and the shift. For families prepared to spend time onsite and to monitor care plans, Wesley Gardens can deliver targeted rehab and social engagement that makes a difference, on days when staffing numbers align and leadership supports clear, steady communication.
The drawbacks, however, define the day-to-day reality and cannot be ignored. Chronic understaffing shows up in long wait times for call bells, missed hygiene tasks, and limited supervision that elevates safety risks. Many reviews recount unreported falls, delays in basic care such as bathing, and instances of neglect flagged by families and even former staff. Dirty rooms, sticky floors, and odors recur in multiple accounts, with allegations of inadequate laundry, lost personal items, and inconsistent access to medications or supplies. Communication breakdowns, calls not returned, transfers mishandled, social workers unavailable, appear as a pattern rather than an exception. A steady drumbeat of turnover and uneven leadership leaves residents and families uncertain who will respond when needs arise. Taken together, these issues create a fragile foundation that undermines comfort, trust, and ongoing wellbeing.
Yet there are bright spots that surface amid the concerns. On the positive side, several reviewers highlight dedicated therapists and rehabilitation staff who bring expertise, encouragement, and a practical approach to getting residents back on their feet. The OT/PT teams are praised for technical skill and a sense of humor that helps residents persevere. Social workers and admissions staff have, in some cases, provided compassionate guidance through transitions, and a few families describe a welcoming, family-like atmosphere on certain floors. When communication functions well, families feel informed and reassured, and some residents enjoy structured activities, meaningful social interaction, and routines that support dignity. Cleanliness and room presentation can vary, but there are instances where the environment is tidy and well cared-for, reinforcing the potential for a positive experience when staffing aligns.
Those positives, however, rarely cohere into a reliably positive experience. The same facility afflicted by inconsistent staffing shows shifts when nurses and aides are overwhelmed, call bells go unanswered, and care plans sit waiting for action. This volatility erodes trust and turns critical moments into near-misses rather than dependable care. When serious problems arise, medication administration delays, wound care concerns, or rehab supervision gaps, the lack of steady leadership and clear accountability compounds the harm. Families recount floors that swing between genuine attentiveness and careless neglect, making it hard to know whom to trust on any given day. In practical terms, the value of therapy and a few consistently caring staff members cannot offset recurring breakdowns in basic daily care, safety, and communication. The bottom line is that rehabilitation potential exists, but it does not translate into a reliably safe or supportive environment for most long-term residents.
For families evaluating Wesley Gardens, a disciplined, methodical approach is essential. Request current inspection records and any publicly reported deficiencies, then tour floors with a critical eye for staffing levels during peak hours. Ask pointed questions about call-bell response times, medication management, linen and supply availability, and the process for notifying families about falls or changes in medical status. Probe the stability of the social work and admissions teams, and insist on meeting the primary care and floor teams to gauge whether reliable communication is possible. Inquire about weekend rehab coverage and request a clear discharge plan with ongoing updates. If answers feel inconsistent or evasive, treat that as a red flag and explore other Rochester-area options with stronger, more stable staffing, transparent reporting, and proven safety records. The goal is to pursue environments where accountability is clear and families can stay informed every step of the way.
Ultimately, Wesley Gardens presents a high-variance option that demands vigilant oversight and explicit expectations. It may work for families willing to commit to frequent involvement, who have the means to pursue alternate placements if needed, and who prioritize rehab-focused services when the on-floor staffing alignment is favorable. For most families seeking steady daily care, reliable safety, and consistent communication, other Rochester-area facilities with stronger Department of Health histories and more stable staffing are prudent choices. Assisted living with supportive services or other skilled-nursing facilities that emphasize predictable care and transparent operations should be seriously considered. In short, Wesley Gardens should be approached with a plan, not as a default; the wiser path is to align expectations with demonstrated strengths while prioritizing options that offer steadier care, clearer accountability, and lasting peace of mind for loved ones and families alike.
200 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Greater Rochester International (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Wesley Gardens in Rochester, NY is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and fully furnished living environment, with private bathrooms and plenty of outdoor space for relaxation and recreation.
Residents at Wesley Gardens can enjoy various amenities such as a beauty salon, gaming room, small library, and fitness center to stay active and engaged. High-speed internet and cable/satellite TV are also available for entertainment purposes. The community operates its transportation services for non-medical needs, making it convenient for residents to run errands or attend social outings.
When it comes to care services, Wesley Gardens offers 24-hour supervision and assistance with activities of daily living. Trained staff members are available round-the-clock to provide support with bathing, dressing, transfers, medication management, meal preparation, and following special dietary restrictions such as diabetes diets. Mental wellness programs are also offered to ensure the emotional well-being of residents.
The dining experience at Wesley Gardens is exceptional, with restaurant-style meals prepared by skilled chefs. The community accommodates special dietary restrictions to ensure each resident receives nutritious and delicious meals.
Residents can look forward to an active social calendar with a variety of planned activities including fitness programs, day trips, resident-run activities, and scheduled daily activities. Concierge services are available to assist residents with any additional needs or inquiries they may have.
Located in proximity to numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, hospitals, and transportation options make it convenient for residents to access essential services or explore the surrounding area.
Overall, Wesley Gardens provides a warm and supportive environment where residents can live comfortably while receiving personalized care assistance.
This area of Rochester, New York, offers a vibrant and diverse community with a variety of amenities within close proximity. With several restaurants, cafes, and pharmacies within walking distance, residents can easily access dining options and healthcare services. The presence of reputable hospitals like Strong Memorial Hospital and Highland Hospital ensures quality medical care is readily available. Additionally, the abundance of parks such as Martin Luther King Jr Memorial Park at Manhattan Square and Cobbs Hill Park provide opportunities for outdoor recreation and relaxation. Public transportation options like Amtrak make it convenient to travel around the city. The area also includes places of worship like Artisan Church for spiritual support and community engagement. Overall, this neighborhood offers a mix of convenience, healthcare facilities, recreational opportunities, and cultural diversity that may appeal to individuals considering senior living in the area.
Wesley Gardens is located at 3 Upton Park, Rochester, NY 14607 in Monroe County, New York
Wesley Gardens on seniors.fyi includes 5 photos including images showing windows, bedroom, interior, building, architecture, urban, rehabilitation, physical therapy, and more.
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